“Do not purchase flowers from this company ! Had the worst experience and had the worst customer service . They delivered my flowers two days before the promise date of valentines 2022. I reached out and spoke with Jhoselle and promised me i will receive my flowers for my wife on valentines day. And it was the scheduled date i selected on my invoice. They also blamed Fed ex for delivering it early instead of them prepping early and getting it out on Thursday they want to blame the shipping company. My daughter also had school on that Monday and they knew it was a middle school know school gets out by 3pm they delivered the flowers at 3:57pm and lied to me and said it was delivered at 2pm. I had to leave work early to buy my wife new flowers for valentines day and i had to go to my daughters school and found a maintenance guy who was leaving for the day, but i asked him if he can open the front to see if my daughters flowers were delivered. Thank god that gentleman was able to get them for me so at lease i didn't have to buy another set for my daughter. I hate to say it i do not do the reviews but this is one for everyone to be cautious on. If they would return my money no problem and understand this was there fault and understand that customer service goes along ways , i would have never wrote a review. I would not recommend this place to anyone . Horrible experience and for them to not take care of a customer knowing this was not okay its just not right you don't do this to customers. So please go elsewhere you will be happier i promise.”
“What I received for Valentines Day is NOTHING like what is shown on the website. My pictures show the real story. I sent these same pictures to the support website (info.glamfleur.com) and waiting a response. Just hope they don't blame temperature abuse during shipping. This would be a disappointing cop-out since this is their business, let's see how they "support" their customer!!”
“The flowers are pretty but they advertise that you can “choose” the delivery date and include a calendar on your order where you “pick” a delivery date but the date you choose has nothing to do with when they are delivered. I ordered on Jan 29 to be delivered Feb 11 and they were shipped and delivered immediately, 10 days early. When I called to complain, they blamed FedEx, but then admitted that for busy holidays, they have no control over when the flowers are actually delivered. I ordered three bouquets, almost 500$ of flower and all three were delivered immediately. They refunded me 12$ per order, basically 10% per order, probably less than the cost of shipping. For a Valentines Day gift, I definitely wish I had gone somewhere else. If you care at all when your flowers are delivered, do not order.”
“I received different color flowers then what I was ordered. 10 + days later someone got back to me to make it right. That was to long as they were a gift. They said they sent the closest color they had. I am disappointed. They could have easily called or emailed prior. They did offer and exchange or 20% off. Since the time had been so long and they were a gift given almost 2 weeks prior I took the only option 20%. I'd think twice before ordering from them again as should others. The flowers I did receive did look nice.”
“I have received two unsatisfactory glam fleur arrangements. In both cases the shipping box was totally undamaged but the flowers inside were damaged. Petals are all over the box and at least 2 of the flowers were totally separate from the stems. We took photos and incorrectly presumed that glam fleur would replace. No way. Glam fleur wants me to pack up everything in original packaging and then they want me to try to get FedEx to replace!! The undamaged flowers are great, but this is a smug company that does not care about ensuring their customers are satisfied.”
Hello Katherine,
Thank you for bringing this to our attention.
First of all, please accept my sincerest apologies for the condition of the arrangement. We're very sorry that you received a damaged order.
We inspect each item before shipment. In the unlikely event that our flowers arrive in less than perfect condition
We hope, this slight discrepancy in our product will not put any strain in our relationships. Our company values each and every customer and will do everything to keep them satisfied and happy. So, please once again accept our apologies. We understand that this might have caused you some inconvenience. However, we are doing our best to service you
We would appreciate it if you will allow us to take a look at this concern, please advise us of your best contact time and number or send us an email at info@glamfleur.com
Sincerely,
Glam Fleur Customer Care 🌹
“I ordered flowers for my daughter to be delivered on a specific date that had 2 significant meanings. I paid the $15 extra dollars to have the flowers delivered on this specific date. The flowers were never delivered. When I called a representative I was told the company had to perform an investigation of the issue before a replacement could be sent. I am so disappointed that I planned this special occasion and this delivery was meant to kick off a weekend celebration of my daughter getting into medical school which was a dream of my recently passed mother and the celebration started on my late mothers birthday. So disappointing to say the least. I have called several times and get the same answer. "We need to follow up with FedEx and see what they say". No offer for a replacement. At this point I simply want a refund. The moment of celebration has past. They definitely do not value their customers at all.”
“They are trash. Their business is trash. Their management is so disrespectful and they are liars! They make empty threats in an attempt to try to prevent you from seeking justice due to wrongdoing.”
“It has been a long and extremely disappointing process trying to contact glam fleur. I was supposed to receive my flowers after my award ceremony, but when they arrived the bouquets were damaged. We attempted to have replacements sent right away, but the lead customer service manager, Jhosel, was extremely rude and unhelpful. We even went through the trouble to fill out their warranty claim form, which clearly proved to be nothing more than a waste of time. After weeks of trying to get in contact with them to discuss a resolution, we had to go into the store to return the bouquet. We asked again for a replacement to be sent immediately. They decided to send the replacement, but the flowers arrived in even worse condition the second time. I literally opened the box and rose petals were floating around everywhere. It has now been about two months with still no resolution. Honestly, save your money or go check out Venus et Fleur. Their arrangements are beautiful and the service is far more customer centered.”
Dear Graham,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
We have sent you a return label to facilitate the return process the first time you have reported the issue but you advised you did not received it hence you went straight to our store to request for a resolution - to which we have actioned the next day, where we have sent not one but two arrangement to you. 1 will be for the replacement and the other is a complimentary arrangement.
In the most unconditional circumstance, one of the arrangement you have received as you claim, still did not pass your standards and you have reported it the next day after receiving it.
On our conversation, We have offered you a full refund on your original order to which you agree but we have clearly advised that in order for us to fulfill it we need you to send us back the arrangement, we have set up a pick up service for you and notify you through calls and email but we have not received any response for the pick up time hence we cannot proceed with the refund.
We have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement however you have still declined and demanded a full refund, and as per your latest call with us you informed us that you have disposed it already hence we cannot honor the refund we have initially offered as it its against our company policy.
Our company policy clearly states that we do have a 30-day refund policy, where we can provide a full refund, as long as the arrangement we have sent is returned in the best condition. For more insight, you can read our full return & refund policy on our website here: https://glamfleur.com/policies/refund-policy.
Should you wish to speak to us again, kindly respond to this email or advise your best contact number and we can re-discuss your concern. We look forward to speaking with you.
Sincerely,
Glam Fleur
“Ordered these for my aunt's birthday and she adores them! It's been a couple months and they still look great! She called me multiple times to tell me how much she loves the roses, fantastic!”
“Flowers were delivered on the wrong day and arrived damaged. The new set they sent me were a different color then what I ordered. So far it's been a month since the date I wanted them delivered and I haven't recieved the correct one”
Dear Paul,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
Upon receiving your concern on the wrong color, we went ahead right away and have checked with our warehouse if the color you like is still available, however due to unfortunate circumstance, the last piece of baby lily's were the ones first delivered to you, which we cannot recycle as it was damaged.
We have offered you another replacement, should you wish to change the current color of the arrangement you have on hand, however you have declined.
As an alternative, we have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement in which you have agreed and we will be sending you a return label so we can have this processed.
Once arrangement is returned, we will right there and then provide the refund back to your original mode of payment.
Sincerely,
Glam Fleur
“I absolutely love these arrangements! This mothers day I shared my love of this with three close family members. Each arrangement was unique and beautiful!”
