“Purchased men's earring. Website was easy to maneuver and facilitated an easy purchase. Was well kept informed of the progress of the purchase. Shipping was prompt. Item was visually stunning. Loved the lighted box it came in. Nice touch. Well please with my experience with your store.”
“I searched for Celtic wedding ring allot. When I found it on Glamira ,I was glad and scared on same time because was the first time hearing about Glamira. Scams and disappointment are ususal on this time. But, I take the chance and ordered the ring for my 25 wedding anniversary. I was a little nervous untill I received the package, but everything it's perfect. It's fit, presentation it's unbelievable and exactly what I want”
“Fantastic customer support, the ring arrived in time for our holiday and my proposal which was accepted! The ability to custom design the ring was amazing and the packaging and presentation faultless. Thank you (especially to Kat, customer support).”
“The jewelry is beautifully made. It also arrived way ahead of predicted delivery date. This is my second time ordering from Glamira and both times it's been a smooth process. I will continue to order jewelry from Glamira in the future.”
“Bought a stud earring for a man . I knew exactly what was happening all the time and was able to track item with no problem. The item arrived on time and the box contained a beautiful presentation box . Would definitely buy again from Glamira , a quality piece of jewelry. Thank you”
“This company is a scam, plain and simple! I've taken action by filing an official complaint with the UK Government to shut down their operations in the UK and warned my bank about their fraudulent activities. They're based in Turkey, where news reports reveal their appalling treatment of their own workers, which undoubtedly explains their atrocious customer service. Don't be fooled by any positive reviews; I wouldn't be surprised if they're fabricating those too! Don't waste your hard-earned money on them!”
“Being lawfully eligible for a return - Glamira will try to scam you and make up any excuse to keep your money back!
I bought an engagement ring and returned it within appropriate period of time. However, there was a plastic ‘’seal’’ present on the ring (plastic paperlike element that has a unique number printed on it), which I had to remove in order to conduct act of proposal and make it possible for my girlfriend to try the ring. After I proposed and my girlfriend tried the ring - she agreed to my proposal, however we want a different ring, also the one I ordered from Glamira was too big. Therefore - we packed the ring in an original box, we placed the plastic seal in the box and we sent it within a time frame required by Glamira. Glamira answered that they will not return money back because the seal is next to the ring and not placed on it. According to EU law refusal to accept my return based on the condition of the product seal is not in compliance with EU regulations. According to Directive 2011/83/EU, Article 16, section e, returns can only be refused for sealed goods if they are unsuitable for return due to health protection or hygiene reasons and have been unsealed after delivery. In this case, the ring I returned does not fall under such categories, and thus, the intactness of the seal cannot be used to refuse my return. Moreover, I ensured that all original packaging and certificates were included with the return, maintaining the product's integrity. The seal present in the box next to ring does not impede Glamira’s ability to sell it to another customer. After quite long email exchange with their customer service- I have decided to engage my lawyer. Customer service - only via email, no phone number; automated responses that seems to be automated. In case you want to return your product - this company will make up any excuse and hide behind ''company policy'' to keep your money! Unfortunately for them - company policy cannot be against the law. Our process against this company will start now! Never again with that company!
QUICK UPDATE: they claimed that they will send the ring back. Ring was never sent, money NOT refunded.
ALSO: they delete negative reviews!”
“This is my second ring from Glamira as after trying the first one on it just didn’t look right even though it was a lovely ring. The returns process was easy and I kept an eye on the account and could see every step and timescale along the way. The whole process from ordering to returning and reordering another ring was super easy. The rings arrived in a lovely box which we were super impressed with. Cannot fault the whole experience or price.”
“I visited their website and placed an order. It was supposed to arrive by Friday, April 26th, but it's now four days overdue. Despite my relentless efforts to contact them over the past three days, the call center number listed on their website is consistently busy, and I've endured over 30 minutes of hold time with no success. I also sent a message through their website and reached out via Instagram, yet I've received no response whatsoever. Their website lacks an email address, providing only an option to send a message. My order number is 729363225.
Their utter lack of accessibility is beyond frustrating. This order was meant to be a birthday gift, and the entire ordeal has been incredibly stressful. Their failure to provide any updates or acknowledge my inquiries is beyond disappointing. After four days of fruitless attempts to reach them, the website still only indicates that my purchased product is "in process." It's utterly unacceptable.”
“I searched for Celtic wedding ring allot. When I found it on Glamira ,I was glad and scared on same time because was the first time hearing about Glamira. Scams and disappointment are usual on this time. But, I take the chance and ordered the ring for my 25 wedding anniversary. I was a little nervous until I received the package, but everything it's perfect. It's fit, presentation it's unbelievable and exactly what I want”
“Do not trust them! I made a huge blunder by falling for the marketing of their products. It’s been 2 days but not a single response to my emails.
You sell stuff worth 20k Dhs plus and don’t have a single avenue for human interaction? Is this a joke?”
“BLOODY SCAMMERS, IVE ORDERED A DIAMOND NOSE STUD AND ITS STUCK IN PRODUCTION FOR OVER 10DAYS NOW, JUST DONT DONT ORDER AND THE CUSTOMER SERVICE IS COMPLETELY NOT AVAILABLE AND THEY NEVER ANSWER NEVER NEVER SO MUCH TIME WASTE AND IM NOW LEFT WITH NOTHING TO GIFT”
“I ordered a bridal set of rings and a separate band. They are stunning and exactly how I customized them on the website. They were delivered on time with nothing damaged and were the correct sizes. I was a little worried about ordering from this website based off some other reviews I saw but I am so happy I did. I would definitely recommend GLAMIRA and will be purchasing from them again.”
“Bought an item. Took ages to deliver. Needed resizing. They resized with the reason they size different to other places. Refused to resize. All in all, this has taken 3.5 months. It was a Christmas present. And despite me being a three time customer, they are refusing to resize. You can never get hold of customer service. And they take ages to reply to emails. Their products are lovely. But that’s where it ends. If they need fixing, altering, delivery on time. Just don’t expect nothing. They’re simply a horrible company.”
“Ive had an incredibly disappointing experience with this company. After ordering our wedding rings and paying a significant sum, they failed to deliver. Despite being stuck in production for two weeks, our wedding is rapidly approaching, leaving us stressed and pressured to find alternatives. Their customer service is virtually non-existent, with only AI-generated emails providing repetitive responses. After 26 futile attempts to resolve the issue, I had to resort to requesting a chargeback from my bank. My advice to anyone considering this company: steer clear and opt for a reputable alternative. It’s astonishing that such practices are tolerated in today’s era. Dealing with this level of stress is something I wouldn’t wish upon anyone.”
“WOW!! This company couldn’t have done anything more for me. The customer service and regular updates were brilliant.
The ring I bought is absolutely beautifully made and exceeded my expectations. The build, quality the overall look is breath taking. Strange as it sounds the packaging was above and beyond (you’ll understand when you receive your order) I will 100% use glamira again keep up the great work.”
“My beautiful ring arrived on time and in lovely packaging with along with guarantee. The ring itself is made beautifully and is absolutely gorgeous and fitted perfectly; the craftmanship is superb and has been made exactly as promoted! Highly recommend this company for quality, value for money and fabulous workmanship of their jewellery.”
“Stone fell out after 15 months, not covered by guarantee. Won't repair or take accountability for shoddy product. Preying on loved up couples, go Glamira.”
“No respect for the customers. Almost a scam schema. They produce your jewel and maybe you will receive it, but the customer support is the worst. I received a ring with a scratched stone, and also needed a resize - I sent it back, using their provided courier code (I paid 10 euros), but they just lost the package. After some weeks seems like they found it, but still without my ring even after 4 months I sent it. The customer support (Kim) keeps delaying the service, always a different excuse e never a resolution. I feel like I lost my money. More them 20 years doing e-shop and never had a worst experience. I can't recommend this company, save your money and time.”
