“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customized.”
“I recently had the unfortunate experience of dealing with Glamira, and I must say that my encounter with them left me profoundly disappointed.
I had ordered a special ring from Glamira for a momentous occasion in my life—the proposal to my girlfriend. However, when the package arrived, it contained nothing but empty promises. Instead of the beautiful ring I had envisioned, I found an empty box. This heartbreaking discovery turned what should have been a joyous moment into a nightmare.
My attempts to seek assistance and resolution from Glamira were met with extensive delays and a lack of transparency. For over three months, I was left in the dark about the whereabouts of my order, with vague responses and no concrete information about the cause of the delay. The emotional toll this ordeal took on me, especially considering the circumstances surrounding my proposal, was immeasurable.
While I understand that unexpected issues can arise in any business, I expected a reputable company like Glamira to handle such situations more professionally and efficiently. Sadly, this was not the case, and the entire process felt painfully protracted.
To make matters worse, it was only after persistent communication and my heartfelt appeal that Glamira decided to offer compensation—a mere €25 gift card. For an experience that caused me significant emotional distress, financial inconvenience, and put a significant strain on my relationship, this gesture felt inadequate and insincere.
In the end, the ring did arrive, albeit too late for the intended proposal date, and the emotional scars of this experience will remain. My hope is that Glamira takes this feedback seriously and strives to improve its customer service and communication processes to prevent others from enduring a similar ordeal.
In conclusion, my experience with Glamira was marked by disappointment, frustration, and emotional distress. I would caution anyone considering doing business with them to be prepared for the possibility of a deeply unsatisfactory experience.”
“I could not be more happy with my ring, size is perfect and it is even better looking in person! Quality of the ring is out standing and the packaging is 10/10
Over all very happy with the whole experience, beats any commercial jewellery shop by a mile 🙌 highly recommend. Thankyou 🙌”
“I chose this ring as an alliance with white sapphire and diamond. One word when I received it, WAHOU!! It is splendid, even more beautiful than I had imagined. The delivery time was very correct. I am delighted, I recommend this website.”
“I ordered a Ring Bridal Luxuy with a 0.16 carat ruby and 750 white gold as an engagement ring. I knew I wanted a ruby ring and this particular ring design. But I wasn't sure about how big the stone should be and what its quality should be. In the end I decided on this size, which I am quite happy with since a stone too big would also look awkward on my fiancée's hand. One has to be mindful that the metal on either side of the ring is also thick and can tend to hide the stone. The ring arrived and I noticed that there were cracks on the stone and I informed Glamira about this and they replaced the ring very fast and efficiently and I was very grateful for the customer service. It's a great looking ring and my fiancée loves it more and more with each day.”
“Nagyon csalódott vagyok a termékükkel kapcsolatban. Sajnos nem felelt meg az elvárásaimnak, és nem kaptam megfelelő segítséget a probléma megoldásában. Szeretném kifejezni az elégedetlenségemet, és azt is szeretném mondani, hogy nem ajánlom a terméküket senkinek. Remélem, hogy a jövőben jobban figyelnek az ügyfelek igényeire és elégedettségére.”
“My wife has been loving this engagement ring. She needed something that wasn’t going to irritate her fingers at work, she were gloves all day working in a lab. She picked out the Morganite gemstone awhile back and I worked with the Glamira website to find a perfect combination of gemstone/band. The gemstone came a little more champagne color than pink, the original shade she wanted, but it so perfect she wasn’t bothered. Third ring purchase with Glamira and no complaints from us.”
“My wife has been loving this engagement ring. She needed something that wasn’t going to irritate her fingers at work, she were gloves all day working in a lab. She picked out the Morganite gemstone awhile back and I worked with the Glamira website to find a perfect combination of gemstone/band. The gemstone came a little more champagne color than pink, the original shade she wanted, but it so perfect she wasn’t bothered. Third ring purchase with Glamira and no complaints from us.”
“Avoid avoid. Shocking customer service - shocking quality. 3 diamonds fell out within a few weeks. Ring returned to them to investigate and returned to me with new diamonds last week - 1 has already fallen out!! Their customer service doesn’t recognise they are at fault.”
“I’m absolutely delighted with my gents black and gold ring. It is great quality, beautifully designed and came in a box that lights up when opened, making it an even more impressive gift for the recipient. Full marks to Glamira for an excellent product and fabulous service 😁. Would definitely recommend them.”
“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“To all those couples out there looking for something different. I highly recommend Glamira. The Amelie ring we chose is beautiful. I fell in Love with it the moment i saw it and my fiancé said it was made for "me" the complements i have received too were all good . Although you will need to be patient because it says on the site that it is ready to ship in 5-7 days. It will take longer than that to make and ship. We ordered our ring in the last week of January and it came a few days before Valentine's. It was a little stressful the waiting but the customer services were outstanding and the followed up on all of my requests. We will certainly be purchasing our wedding rings here also.”
“I Love my engagement ring. It's stunning! I got the Caprina ring with rose and white gold, moissanite diamond in the centre and natural diamonds everywhere else. It arrived 7 days after estimated shipping, however still fast. The sizing is a bit large, even though we used the ring sizer. The quality and design are fabulous. SO HAPPY!! Thank you Glamira.”
“I ordered a Ring Bridal Luxuy with a 0.16 carat ruby and 750 white gold as an engagement ring. I knew I wanted a ruby ring and this particular ring design. But I wasn't sure about how big the stone should be and what its quality should be. In the end I decided on this size, which I am quite happy with since a stone too big would also look awkward on my fiancée's hand. One has to be mindful that the metal on either side of the ring is also thick and can tend to hide the stone. The ring arrived and I noticed that there were cracks on the stone and I informed Glamira about this and they replaced the ring very fast and efficiently and I was very grateful for the customer service. It's a great looking ring and my fiancée loves it more and more with each day.”
“Ordered a ring on July 5th which was expected to be delivered on July 17th. The ring arrived on July 19th with a sealed intact parcel.
The surprise was finding out that all inside plastic bags were broken and THE RING WAS MISSING.
Called customer service right after. The agent asked me to send a mail with pictures and lied to me when she said it was the first time it happened to them. You can easly find on recent reviews of similar cases in Catalonia (even worse, after 4 months Glamira pretends to replace them stolen ring).
Since customer service ignored me, I reported to police authorities the robbery.
I contacted again customer service through different channels and they told me they'd look into it and come back to me in 6 weeks.
They don't propose any solution like replacing the ring nor the refund.
The have ruined an event next week. NEVER BUY TO THIS "COMPANY".”
“We ordered rings and it was too small for my husband. Mine was ok. We had their measuring tape. So we asked for a size change. We got the ring back, but it's still not right, they claim that they did their job as they should, but the diameters according to their scale are not correct, not the same, they are different from the repaired ring. Now I can't explain to them that exchanged and repaired are not the same size, as they should be. We would like to change the size again, but they want to charge me now like its my foulth. I am very dissatisfied with the whole treatment in general, because I have the feeling that they want me to be considered crazy. Also i wanted to return both rings because im not pleased, but they said i cant, because i removed the label, but they send the changed ring back without the label. Sooo disapointed with them. And also their response time is so slow. I do not recomend!!!!!!!”
“I ordered a ring that was not delivered on time. I called the customer service number and the agent (Marta Garcia) claims that she is the only person in the world I can speak with about my order. She refused to transfer me to a supervisor, even after the call needed to be escalated. I called back about 8 times, and she is the only one answering the phone, which makes me believe that the emails I sent were also received by her with no resolution. I still have no ring, and no refund.”
“I got engaged about 3 weeks ago and this is the perfect ring for me! The shape, the price, and the ability to customize was what attracted me most to it. I bought the white gold, white sapphire model and it looks so lovely on my hand! The only things I would have changed I realized is the cut of the stone doesn't do it for me at certain angles, but that's bound to happen when buying online. The band is also thicker than I was imagining on my finger but it looks great none-the-less.”
“Don't Buy expensive Glamira rings!!!
The ring Miyesha, platinum 950 with a 0.8K diamond for over 3000€ that we ordered from Glamira first arrived in April last year and was returned to Glamira within the 60 day return period on May 18 to have the ring changed from ring size 50 to 49 free of charge. So far, everything seems fine for now.
After 7 weeks, on July 6, the ring came back to us defective (see photos): The ring arrived without the main stone in the setting, thus has already "fallen" out of the setting at the factory or during shipping. Since the setting should "firmly enclose" the precious stone as is known, it remains questionable at first how this could happen along a quality control according to their quality inspection process (referenced on their website).
In addition, the size change led to a massive deformation of the ring in the lower section of the ring, so that the engraving was affected and was no longer perfectly legible. Glamira was at first not at all accommodating and did not see the fault with them, so that a cost proposal for the repair was offered by Glamira to us.
After weeks of discussion, lawyer involvement and presumably escalation via management, the broken ring was returned to Glamira a month later.
We received in August (4 months after purchase) -a new production - without additional costs back. This time there was a wrong stamp. Instead of platinum 950, it said platinum 925. Where was the quality control at Glamira??! Again complain.
In September, 5 months after purchase, the ring finally came back to us as originally selected.
Besides the back and forth, there remained a questionable feeling about the quality of the new ring for us.
This was to prove true in March, a year later, when a "strut" of the setting crown showed material fatigue and the main diamond fell out. Fortunately, it happened just when I was working on the laptop, so we were able to find the expensive diamond again at the spot. We wouldn't have been so lucky anywhere else.
From our point of view, Glamira's workmanship is poor. A repair/re-production involves a lot of discussion with the service department and the guarantee doesn't really apply. We then contact goldsmiths who advised us to have the whole ring melted down and re-produced to completely minimize the diamond falling out again. This of course costs over 2000€. So I recommend to you to not order expensive rings from Glamira, and invest the money at a proper local specialty shop/goldsmith. We will no longer order from Glamira and advise anyone who asks us not to use the internet service. You can read all negative reviews on trustpilot as well. You will read similar stories. exactly how we experienced it.”
