Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Ordered a tent and a chopping board, got two thermal base layers! It was a real hassle to sort out, not happy.”

Helpful Report

Posted 2 years ago

“Preston (Deepdale) Went in store to purchase item seen on website at £139.5, Told in stock, at required size, in store item on shelf at £140.00 but wrong size, required size not in stock, left store and opted to do click and collect at same store assuming they would be a few days from being in stock, surprised that they were available within one hour at the same store that 30 minutes earlier were not in stock, and at the 139.5 price. Arrived to collect ten minutes later to be told that they would cost £165.00, when cashier informed that they were ordered at 139.50 she said that was at a sale price, and she would not provide the discount unless I joined their scheme and handed over personal details, name/address mobile phone etc and paid £5.00 joining fee. When she was informed they were on the shelf at 140.00 she claimed that two prices were on the label and it was clear that joining their scheme was a pre requisite of obtaining the lower price, there was no mention of this by the sales person when initially enquiring about the item and there was no alternative price on the label as I checked, there was no mention on the website of an alternative higher price either the cashier was clearly lying, I suspect she gets the £5.00 commission for conning people into providing personal details, will never shop at this store again, or any of their associated companies. Will be making a complaint to the Information Commissioners office, although I suspect that will be a waste of time and also to the local trading standards as they are clearly displaying incorrect pricing. Unfortunately cannot give no stars”

Helpful Report

Posted 2 years ago

“Paid over £500 for items,and 2 arrived within 3 days and now I'm into week 2 still waiting for my air porch,Hermes are not doing anything,and when I asked for a refund go outdoors said just wait for it to turn up and refuse delivery so you can get a refund.😲”

Helpful Report

Posted 2 years ago

“Customer service really hopeless; unable to cancel an accidental repeat online order despite speaking to them within 3 minutes. Will not be purchasing for this company again.”

Helpful Report

Posted 2 years ago

“Slowest delivery service known to man! Day 6 no order! When your spending circa £300 I expect 3 days max.”

Helpful Report

Posted 2 years ago

“Dreadful business model. Went in for the first time today and found something I wanted to buy at a sensible and affordable price in the sale. So I thought till I got to the till. Was asked if I had a member card of some description. I said no and the price shut up from £19 to a whopping £40. The woman sing to delight in telling me that was the business model that's been in operation for 4 years. If I wanted to pay £5 for a card I could then have the item at the sale price. I was absolutely gutted and astonished. I wanted the item but would not purchase on principle. Don't know how this company makes any money. And the woman on the till seem to be getting a buz out of my consternation and disappointment.”

Helpful Report

Posted 2 years ago

“Two online orders, neither fulfilled, terrible customer service. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“The lady called Laura on the till today was so helpful and polite. She could not have done any better. I used to train people on customer care and I would have been proud I'd Laura had been trained by me .This was the store in cribbs causeway Bristol”

Helpful Report

Posted 2 years ago

“On line ordering shocking. Ordered a Tilley hat for my dad as a present. They sent the wrong size.I ordered again...the order was cancelled. Third time lucky? No! They sent the hat I ordered...right size...but the security tag was left on ! So it was returned. Same story as others.A refund will not be issued until it reaches the warehouse..even though GO arranged a collection and I sent evidence of the collection ticket. Not happy at all. They have offered a £10 gift card..but no where near enough regarding the time I have had to spend on this. Oh and the fact that my elderly father still does not have his Christmas present. Has to be the most appalling on- line service and customer service response.”

Helpful Report

Posted 2 years ago

“As said by others, nice stores and staff; but purchasing online useless. Bought a Tilley wool fedora for my husband for Christmas, but was sent a Sealskin roll-cuff toque that cost 1/2 the price. Sold out of the Tilley size by the time I called to complain, and they were going to have me pay the return postage! I had to ask for a return postage code! Ended up having to pay 34% more for the same item on another site. I have previously bought online to collect in store, only to have the store call me right before collection to say items not in stock…despite money having been taken. Refunded, of course; but shouldn’t sell if there’s no stock!”

Helpful Report

Posted 2 years ago

“we are absolutely surprised indeed to see that Go outdoors has achieved a 2 star rating.If this could be a minus We would be happy indeed.How they are still operating is a real shocker.!Had the misfortune to enter the premises in Poole Christmas Eve.Just as well we had Christmas Spirit.My God did we need it.If we had been lucky enough to talk to a grown up intelligent member of staff that would have been marvellous.Whoop Whoop.Firstly asked to confirm price of a jacket.Apperently not half price as advertised but double as the Manager explained it was the wrong colour.Cracking.!!! Thought ok returned this to the rack ,maybe we had this wrong.Carried on shopping we had 2 lots of gas canisters (BOGOF) an umbrella and a low wattage electric fire.Alright the trip wasn’t entirely wasted as we had travelled some distance.The entire basket was £30.00 ish.Oh no we had to part with over £76.00 as we had no discount members card.The so called Manager in charge.(which incidentally didn’t seem to know if he was or wasn’t)Just stood staring into the distance.We have never posted online before however this was an absolute must.You have been warned and warned again.Only wished we had looked at the ratings before.We can only assume that the so call staff had been drafted in that day from the local Primary School for a Laugh.BOGOFF spot on.If we had any contact with someone older enough to shave it would have been a bonus.”

Helpful Report

Posted 2 years ago

“I ordered a tent on line it was to be an xmas gift for my son and grandson. The order was cancelled though I received no notification of the cancellation. I was assured it was being sent several times when I tried to chase it up. The notification was finally sent however it was after deadlines for xmas post so I was unable to send anything else now my family has no gift from me. Really appalling customer service, the worst I've ever experienced. Wish I had read the reviews before ordering.”

Helpful Report

Posted 2 years ago

“One star is too much for this company. There service is the worst I've ever seen. Waiting two weeks for a Christmas delivery that is lost and when I ask for a redund told I have to wait until the lost parcel is delivered back to them. I would don't it will ever be seen again. Avoid!”

Helpful Report

Posted 2 years ago

“I am presently having a dreadful time recovering my money from a pair of boots which they have lost. Their customer service is woeful and I am thinking of walking into one of their stores and kidnapping a pair of boots to force the issue . The company doesn’t care”

Helpful Report

Posted 2 years ago

“called in the saltney branch on sunday 19th took a jacket to the till to confirm sale deduction and was greeted by a very warm welcome and suggested i browse around whilst she renewed my card which had expired i came back with two pairs of boots and a bobble hat and was watching the lady going through keys and tapping away on her mobile i thought there might be something wrong and was expecting helicopters above but no she was going through a price check to try to reduce the overall cost i could not believe it and was really impressed she got 90 pounds deducted she was so switched on i commented what a waste of talent on the till i have my own company although a total different line and if this lady is not at least supervisor in waiting i would retire so a very happy customer indeed her name is Leigh+1 of whom i have never met before”

Helpful Report

Posted 2 years ago

“We purchased a gift card for our son for Christmas and received it today in appalling condition delivered by Hermes (see photos) The packaging was ripped open and the invoice was torn in half The wallet that contains the card was torn and creased Contacted customer services straightaway who advised me to return to head office and they would then issue a new one I was not happy to return at my expense as for safety I would need to send it as registered. Also the time they took to deliver this one made it very likely that I would not receive the new one in time for Xmas I asked if they could cancel this card and issue a new one as I was not sure that it had not been tampered with. Apparently they were unable to do so I then asked if they could send out the paper wallet that the card is attached to but they were unable to do that either If the gift card was for myself then the wallet would not matter but the clue is in the name “gift” Really poor customer service”

Helpful Report

Posted 2 years ago

“Absolutely dreadful. I spent a fortune with Go Outdoors this year but I'm now mired in customer services hell dealing with numerous different people trying to get a refund for faulty goods from 3 months ago. So far around 30 emails have been exchanged but prcesiely zero progress made and a letter before actuion has now been issued. I fully anticipate this will end up in the County Court and I will never again buy from Go Outdoors.”

Helpful Report

Posted 2 years ago

“Excellent service received throughout the order process. Will be using again!”

Helpful Report

Posted 2 years ago

“After a lot of delay buying walking boots at their Norwich Branch i received a parking fine for £100 from G24 parking. I appealed this proving that the till receipt was timed at 15.15 pm , and their photographic evidence was timed at 15 .17 pm . Go Outdoors claim that the parking fine is nothing to do with them.”

Helpful Report

Posted 2 years ago

“after two failed attempts to get a bike for my son first one apparently lost in the post second one after saying it was despatched now not in stock”

Helpful Report

Posted 2 years ago

Go Outdoors is rated 2.0 based on 643 reviews