“My experience with Gotogate, a partner of Booking.com in Australia, has been nothing short of a frustrating journey. It all began when my booked flight, managed by Gotogate, was unexpectedly cancelled by the airline. I opted for a refund as per their provided options, but little did I know the ordeal that awaited me.
From the start, communication with Gotogate was inconsistent and often vague. Despite my inquiries, I received generic responses that lacked specific details about the refund process. As the days turned into weeks, and the weeks into months, my frustration grew as I remained in the dark about the status of my refund.
The lack of transparency and clear updates only added to my disappointment. I had expected Gotogate to be a reliable intermediary, but their handling of the refund process fell far short of my expectations. It left me feeling helpless and uncertain about when or if I would receive my hard-earned money back.
As the delay continued, it caused significant financial strain. I had budgeted for the trip, and the prolonged wait for the refund left me scrambling to cover unexpected expenses. This added stress only exacerbated my feelings of frustration and disappointment.
Attempts to escalate the matter and seek assistance from higher authorities yielded little results. It felt like my concerns were falling on deaf ears, and Gotogate's customer service appeared ill-equipped to handle the situation appropriately.
In the end, the experience has left me feeling let down and upset. I had trusted Gotogate to handle my travel plans professionally, but their inability to follow proper procedures with the airline has shattered that trust completely.
Overall, the entire process with Gotogate and SriLankan Airlines has been disheartening and emotionally draining. I hope sharing my experience serves as a warning to others to be cautious when using Gotogate's services and to consider alternative options for their travel needs.”
“Warning to deal with Gotogate:
My name is Walid Khourshid, I’m writing my review and comments, just to avoiding other’s peoples to face a problem with this agent, since I booked a flight through them website/Sky scanner.
First thing when I reached Lisbon Airport’s to travel from Lisbon to Dammam, but the counter staff denying boarding, and missed the flight, I tried to use the support if customer service through the live chat but they do nothing, informing me to contact with Aegean Airlines in Greece. After one 30 minutes in hold with international call, the requested me to contact with Gotogate agent to process refund through them, again I called them to find solution of my problem by refunding money or changing my flight, but no answer and no support at all, they requested me to buy new tickets since the previous one not refundable, I purchase a new tickets for the same destination with almost 100% extra of the first booking, just to solve my problem to attend my job on time. But I wrote this comments to let peoples far from Non respected agent like them, to avoided what I faced.
Order codes for 2 booking (MC9RLE & MCJBF1).
Thanks”
“Horrible. I needed changes to my flight dates. The representative asked me to call the airline, so if they accept to help me then the dates can be moved. The airline said that is not the protocol as Gotogate collected the money. Called back gotogate, they say it's a no go, no changes, no refund, as it's the airline policy. The ball is just thrown around, I will have to lose my tickets. I flew a few times with gotogate, I will never be coming back with them. Very sad experience. Don't go with them, once they process your money there are no courtesies, everything is set in concrete.”
“Bought a flight. They cancelled it just five minutes after I did and didn't get my money back. When I called them they told me that I have been refunded and their insisted with that when I didn't get a single cent. Someone should kill or at least send this people to jail”
“I will never use gotogate again for booking tickets. I cancelled a ticket within 24 hours of booking last October (2022) and I’m still waiting for the refund (May 2023).”
“Dishonest practice
Gotogate order number LM4WVJ
Booking NO K3JK1K5.
EasyJet outward flight, U28175 to Seville
June 25/06/22.
Last year, my daughter booked 2 tickets to fly to Seville with EasyJet, returning with Vueling through SkyScanner using Gotogate as the agent.
The early morning flight was cancelled by easyJet and we were offered seats on a late afternoon flight instead. We declined the change in flights and asked EasyJet for a refund.
They did...unfortunately to Gotogate( and not directly to us,) who so far, despite numerous emails for a refund, have kept the money.
Most normal people would consider this as dishonest and comparable to theft.
Don't use this company, if there are problems, it is much easier if you have booked directly with the airline, so you can deal with them directly. At least, if the airline give you a refund, you will get it.
A recent article by WHICH, said that in fact it worked out more expensive booking through another party than directly with the airline, because the agents hiked the fees for luggage.
If you are scammed by this company, and they don't refund you the money the airline has refunded them, make a complaint to the Swedish National Board for consumer complaints as they are based in Sweden.
Make sure you warn as many people as you can not to use this company.
They don't even deserve one star.”
“SCAM and FRAUD site - Please do not even go on this site to look, don't enter any details to search - nothing! I went to book flights, they can to just over £400, I put in my card details and pressed pay, after this a red box flashed on screen to say the price had changed and the site claimed over £800 from my card. On top of this they had set themselves up to take further payments my bank informed me.
They put a block on any other transactions, blocked my card and are investigating the fraud. I tried calling the company straight away (my phone came up with it as a spam warning even though I was dialling out to it) and after talking to their robot got through to a man in what sounded like an Indian call centre. He was incredibly unhelpful and insisted I had agreed to paying over £800 for the tickets. That the price had gone up when I have screen shots that they had not still on the site. He refused a cancellation or refund. It's a fraudulent company.”
“They make fake booking and never answer calls or emails. We didn't receive real ticket number and we tried reach them hundreds times but they hang up the phone after waiting 1 hour”
“flight booking experience on website very poor-wrong date booked by website when refund requested, a very poor communication. no time frame for refund despite of deduction as they like still waiting for refund over 28days. no personalised response but send generic same response each time you write to them. I will never use GOTOGATE again nor will recomend anyone to use.see below options as per their choice to say over 14days but I am still waiting”
“Stay away from this Gotogate,they are scammers,please do yourself a favour and don't book any tickets with them,am still waiting for my refund after four months”
“1. On 26 June 2022 I bought 6 Wizz Air tickets for me and my son:
a. from Tel-Aviv to Venice on 16 September 2022 (HB8Z2S)
b. from Bologna to Budapest on 24 September 2022 (Z8WVQR)
c. from Budapest to Tel-Aviv on 24 September (DD1TWP)
d. there was not direct return flight
2. On 29 August 2022, Wizz Air canceled the flight from Bologna to Budapest.
3. There wasn't another flight from Bologna to Budapest and I wrote Wizz Air that we cannot use the continuation flight from Budapest to Tel-Aviv.
4. I bought 2 Wizz Air tickets from Rome to Tel-Aviv (JMCM7B), and 2 train tickets from Bologna to Rome.
5. The tickets from Rome to Tel-Aviv were bought directly at Wizz Air website. The other tickets were bought at the website of Gotogate.
6. Gotogate refused to give a refund and forwarded us to Wizz Air.
7. We haven't received any refund/compensation for the 4 tickets (1b & 1c).
8. It is a pity that I must spend so much time and energy on this issue.”
“DO NOT book with this company it’s a SCAM!! Don’t do it. They’ll change your flight to a different one and then say you cannot get it refunded. Don’t do it.”
“Booked a flight from Chiangmai to Singapore and it was a connecting flight.
First flight: 2UC8CS 13:05 - 14:25 had a delay big time and resulted me unable to catch on my second connecting flight - 47TJTX.
GoToGate's reply was they will help me get a refund and it's all just talk. They ignored me thereafter, replies to my emails were just as bad. All they claimed is the first flight's delay did not affect my second flight and hence no refund.
This is total bull$#*! and clearly a planned scam by GotoGate. Look it up alot more people are getting scammed by this Airline daily.
Reference Code: LYQ9P1”
“Worst company ever
Save yourself and your money DO NOT BOOK with this scammers they are worst company ever to deal with ,horrible customer service ,will never get refund and they will take your money and left you alone so you will lose your booking as happened with me .
Stay away please don't ever think to do business with these crabs ..
Date of experience: August 13, 2022”
“They are crooks.
They have no customer service.
No one will communicate with you.
They will not refund your money even though it’s not your fault.
They don’t give you any information.
They are cheaters.”
“My flight has been cancelled without give me any notice till now is 11 days every day. I call to try to get my new ticket to come back to London no one give me any solution for my case I call every day for 4 to 6 hour, and the only thing said to me is the supervisor you need to call me to rebook my ticket in the next 24 hour until now I waiting 260 hours and now one call me I think is the last time we use this service from this company for me is enough with this horrible experience”
“This company is Scammers they will take your money and will never see it again or get ticket for trip they have very bad customer service and very hard to understand them they are all Indian Accent Just saying sorry and not resolve any problem ending up buying another ticket out of bucket causing me 3000.00 same day !!!
Flight LH 585
confirmation number HTG0RY
very bad company I warn you
Date of trip was 8/13/2022”
“I payed extra to buy a flexible ticket. But according to their rules there was some airline penalty that had to be considered from their side etc and they told me I cannot fly with the same class although I could see on google that there were seats available for the same class. Anyway I ended up paying much higher price for my ticket. stay away from them!”
