“flight booking experience on website very poor-wrong date booked by website when refund requested, a very poor communication. no time frame for refund despite of deduction as they like still waiting for refund over 28days. no personalised response but send generic same response each time you write to them. I will never use GOTOGATE again nor will recomend anyone to use.see below options as per their choice to say over 14days but I am still waiting”
“Stay away from this Gotogate,they are scammers,please do yourself a favour and don't book any tickets with them,am still waiting for my refund after four months”
“1. On 26 June 2022 I bought 6 Wizz Air tickets for me and my son:
a. from Tel-Aviv to Venice on 16 September 2022 (HB8Z2S)
b. from Bologna to Budapest on 24 September 2022 (Z8WVQR)
c. from Budapest to Tel-Aviv on 24 September (DD1TWP)
d. there was not direct return flight
2. On 29 August 2022, Wizz Air canceled the flight from Bologna to Budapest.
3. There wasn't another flight from Bologna to Budapest and I wrote Wizz Air that we cannot use the continuation flight from Budapest to Tel-Aviv.
4. I bought 2 Wizz Air tickets from Rome to Tel-Aviv (JMCM7B), and 2 train tickets from Bologna to Rome.
5. The tickets from Rome to Tel-Aviv were bought directly at Wizz Air website. The other tickets were bought at the website of Gotogate.
6. Gotogate refused to give a refund and forwarded us to Wizz Air.
7. We haven't received any refund/compensation for the 4 tickets (1b & 1c).
8. It is a pity that I must spend so much time and energy on this issue.”
“DO NOT book with this company it’s a SCAM!! Don’t do it. They’ll change your flight to a different one and then say you cannot get it refunded. Don’t do it.”
“Booked a flight from Chiangmai to Singapore and it was a connecting flight.
First flight: 2UC8CS 13:05 - 14:25 had a delay big time and resulted me unable to catch on my second connecting flight - 47TJTX.
GoToGate's reply was they will help me get a refund and it's all just talk. They ignored me thereafter, replies to my emails were just as bad. All they claimed is the first flight's delay did not affect my second flight and hence no refund.
This is total bull$#*! and clearly a planned scam by GotoGate. Look it up alot more people are getting scammed by this Airline daily.
Reference Code: LYQ9P1”
“Worst company ever
Save yourself and your money DO NOT BOOK with this scammers they are worst company ever to deal with ,horrible customer service ,will never get refund and they will take your money and left you alone so you will lose your booking as happened with me .
Stay away please don't ever think to do business with these crabs ..
Date of experience: August 13, 2022”
“They are crooks.
They have no customer service.
No one will communicate with you.
They will not refund your money even though it’s not your fault.
They don’t give you any information.
They are cheaters.”
“My flight has been cancelled without give me any notice till now is 11 days every day. I call to try to get my new ticket to come back to London no one give me any solution for my case I call every day for 4 to 6 hour, and the only thing said to me is the supervisor you need to call me to rebook my ticket in the next 24 hour until now I waiting 260 hours and now one call me I think is the last time we use this service from this company for me is enough with this horrible experience”
“This company is Scammers they will take your money and will never see it again or get ticket for trip they have very bad customer service and very hard to understand them they are all Indian Accent Just saying sorry and not resolve any problem ending up buying another ticket out of bucket causing me 3000.00 same day !!!
Flight LH 585
confirmation number HTG0RY
very bad company I warn you
Date of trip was 8/13/2022”
“I payed extra to buy a flexible ticket. But according to their rules there was some airline penalty that had to be considered from their side etc and they told me I cannot fly with the same class although I could see on google that there were seats available for the same class. Anyway I ended up paying much higher price for my ticket. stay away from them!”
“Stole my money. Refused to give me a voucher when I got covid and could not fly. Told lies to get me off the phone. Worst company I have ever dealt with. Thieves, stay away!”
“they took my money and cancelled my tickets without even informing me, i went to airport the airline said my ticket is cancelled by the agent! i couldn't board the flight and i had to buy a new ticket! its been 2 yeas and stil i have not got refund! they are scammers!”
“It's unfortunate that potential customers don't read the reviews prior to booking a flight with this horrible company. I too had the same experience as many people on this website. My daughter got covid and couldn't travel. Singapore Airlines would give a full travel credit with no fees charged. I couldn't get GOTOGATE to cancel the flights. I'm disputing the charges with AX and expect to win. This company should be shut down! I purchased the 'Flexible Ticket' and the XCover was complimentary. The XCover is worthless too. Travel date was to be Nov 9, 2022. Order number: LL5I10”
“The agency is not reliable at all. I have cancelled my flight and now waiting for refund more than 2 weeks. I have been contacting on daily basis and each time I had to wait for long minutes then my call is answered by unprofessional staff that exhausted me in explaining the case and later only telling me you will receive your refund shortly but nothing till now. I am getting fed up really. I put myself in trouble by booking via their website.”
“I guess only those who have not had any issues that required customer support or just a company that did not want to scam you...
Awful experience. I used GoToGate to buy tickets and during the reservation process I introduced wrongly the surname of one passenger. As soon as I received the purchase confirmation email; literally a minute after buying the tickets, I realized of the error and called the airline. They explained that the change could be made with no penalty fee if requested 24 hours after the purchase but that it had to be GoToGate submitting the request, not me. Here started a nightmare of a journey that so far has involved more than 20 conversations with 20 different operator to whom I've had to explain the situation individually every different time. Not once, after not resolving my issue, they have agreed to pass my call to a manager.
In a nutshell, as confirmed by the airline and in a few occasions by GoToGate operators, GoToGate submitted the request to amend the name of the passenger after the 24 hrs window frame passed, even though I made this request GoToGate literally 15 minutes after purchasing the tickets. Result: the airline refused to make the amendment and they said that a new ticket has the be bought as they are now considering it a name of passenger.
Every call to GoToGate is slightly different to the previous one. In one they tell you they understand the problem and assure you that a manager will get back to you with a compensation proposal; in the next call they say that they did everything by the book; just as they were meant to, and insist that you call the airline directly and resolve things with them....What else can be said? Oh yes, depsite multiple attempts to raise a complaint internally they repeatedly did not allow me to do so. I sent them emails and I would get a supposedly automated response saying that the inbox was not being monitored and instructing you to go to their website if you wanted to fill a complaint form. Of course you will then go to the website and the form is nowhere to be found; and then you will speak to an operator who will tell you that the complaint forms were actually disabled from their website and that they did not take complaints over the phone neither. And anyway, if that wasn't enough my enquiry was still not at a stage in which I could officially file a complaint.”
“Awful company - cancelled my flight and did not tell me. Trying to get switched onto a different flight is impossible. They keep asking me to call back in 3 days. It's been 2 weeks and I fly in 6 weeks.”
“It is time to be able to write a review without giving any stars, so please work this out guys.
Let me tell you, it is better to buy flights early or pay more to book directly through the airline. I have used 3rd parties before but goto gate is real rip off. They have fee’s that you do not know about until you need to know. They try to let you know that it’s in “terms and conditions” but this is not explained nor is it clear and conspicuous before making a purchase. My flight was cancelled by the airline who could not accommodate for a rebooking but a full refund, this foolish goto gate wants a piece of the pie per passenger. Rip off and fraud. Let’s get these folk out of business.”
