Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 709 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered my first box and it arrived on time and well packaged. Got a good discount too. What I wasn't expecting to get was gastroenteritis. All the meat was off, replaced it all, still managed to get severely sick within two days of using it. I'm very careful with cooking so I know I didn't undercook anything. Appalled at the quality of meat that was sent, that I still somehow managed to get sick, and that the best the automated customer support could do was offer £9 off my next box. Never, ever ordering again.”

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Posted 1 year ago

“My deliveries had been paused and I was not entered into a suscription. I ordered as and when required and it worked well. I hadn't ordered for a while and they sent me a offer. Think it was 60% on first and then 20% on next few boxes. I placed a order for the 60% and then a second order with the discount, all vegan. I was then off on hols. While I was away I got a message saying they were delivered an order the next day, which included fish. I had not ordered it. When I rang to cancel it (from Italy), I was told I couldn't and suggested I could give it away to a neighbour but I would have to pay 60% of the charge for doing so!! Apparently when I used the voucher, it reactivated my subscription.!!. They ended up delivering it to someone down the road. I don't even eat fish. Shoddy customer service and noone to escalate a problem to. There's better companies out there I have been told. So will move over to one of them. I would not use them for this reason”

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Posted 1 year ago

“Made a meal from the box sent and my husband bit into a small watch type of battery which broke his tooth. Contacted them they asked for pictures and a form to be emailed. However the email address sent does not accept emails. Been ignored since. They have not even said sorry disgusting. What if he had choked. AVOID THIS WAS HIS FIRST EVER ORDER”

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Posted 1 year ago

“Despite no longer having a live subscription for over 1 year, gousto took full payment for 5 meals without authorisation. No subscription made and they are classing as a one of box! I have complained and requested cancellation and refund. This has been refused and only a small good will gesture offered due to the cut off. If a had been aware sooner I would have cancelled. Have received an appaling service from them, no reply to my last email. I have since deleted my account and urge anyone not using to do the same”

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Posted 1 year ago

“The receipts were ok but not very flavoursome. It’s the 1st time I’ve used a company like this, subscription cancelled and back to normal cooking. It’s not and quicker and easier than cooking normally”

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Posted 1 year ago

“Food was delicious when it’s all delivered. First box was perfect, no issues. The second box half of it was missing, they credited my account for half the amount, eventually. But then they added pending transactions on my card without authorisation. I have 3 pending transactions when there should be 1. I’ve send 4 emails with no response. Not happy when they have about £40 of unauthorised pending transactions on my card and no one is answering to rectify the issue!!! Be very careful with this company. I’ll be cancelling!”

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Posted 1 year ago

“been using Gousto for a couple of years but recently deliveries seldom appear, leaves me having to go to the shops to buy goods and then wait for Gousto to refund my money - my advice is go to the shop, buy your goods and give Gousto a miss. Also veg is usually old and wilted. No customer service, no help, they just don't care.”

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Posted 1 year ago

“we’ve using Gousto for at least 5 years now. We recently had a break from it and missed it so much. The variety is so good. Since we’ve been using we choose fish and vegetarian options at least 50% more than we did before based on the great recipes. They introduced us to Basa fish which we love so much. I think in those years we’ve had box delivered to another house and various ingredients missing, but always been given a refund. The good has outweighed the negatives by miles”

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Posted 1 year ago

“Generally very tasty meals although couple of ingredients missing. Much too much plastic used in packaging. Most ingredients wrapped individually”

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Posted 1 year ago

“1st time of using,missing item and a rotten onion, not tried any food yet. Short use by date. Will not be using again.”

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Posted 1 year ago

“I put a meal in my basket then went to look at other options, as it had been in the basket for a while they automatically took the payment and processed the order. Firstly they admitted they done this but when a complaint was raised told me I had made the error and accepted no responsibility for the error. I've actually raised a dispute with the bank due to this being a fraudulent transaction.”

Helpful Report

Posted 1 year ago

“Don’t bother as too many issues with deliveries. So unreliable and absolutely no customer service. Not prepared to make sure repetitive issues are resolved.”

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Posted 2 years ago

“The prawns poisoned me. They had been in a white van more than two days before delivery. Getting any kind of apology or real response is impossible.”

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Posted 2 years ago

“A random selection of recipes were selected and money taken from my account without my approval. Asked Gousto to cancel and refund me. They said they cannot do this because i was past the 'deadline' which i was unaware of. Now I'm stuck with some food i don't want or like and money taken from my account in the middle of a cost of living crisis. Will not be using them anymore and i suggest you don't use them either unless you like mediocre food & having money stolen from you without permission. They will automatically take your money if you have selected recipes or not, judging by the reviews, i'm not the only one who has been targeted by the Gousto greed. Absolutely criminal behaviour.”

Helpful Report

Posted 2 years ago

“Hey so I just cancelled my next Gousto box delivery as it my first one there was ingredients missing for 2 recipes so far and for my Spag Bol they gave me absolutely rotten onions and garlic cloves! It takes A WHILE for onion to rott so you can imagine how old it must have been! I've been disgusted with the quality of product I received and will NOT be using their service ever AGAIN!! VERY DISGUSTING AND DISAPPOINTING EXPERIENCE”

Gousto 1 star review on 15th November 2022

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Posted 2 years ago

“IF HAVE ANY ISSUE YOU CAN CONTACT US ON ___________________+1 (8O5) 4IO 5O4O________________________________”

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Posted 2 years ago

“No way to unsubscribe. The customer email doesn't receive correspondence. Impossible to cancel my card details from the website.”

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Posted 2 years ago

“I only ordered one Gousto box and the food itself wasn't bad - I enjoyed the recipes and I had a discount so money off. For the second box, I didn't like the look of any recipes so I paused my subscription. Around a week and a half later, I get an email to say I have a box arriving - which I didn't request. I rang customer service, after waiting ages to actually get through to someone, the adviser was so rude and abrupt. No customer service skills in the slightest. She kept interpreturing me and it just wasn't a pleasant conversation.”

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Posted 2 years ago

“Would leave 0/5 stars if I could. Single handedly the worst food delivery company I have ever used. Ordered food boxes on 2 separate occasions - on both occasions the box did not arrive! Each time, I had to REPEATEDLY waste my time explaining myself over and over and over again to various different customer service team members before eventually receiving a refund. Stick to Hello fresh - you will be much better off! Hello fresh use DPD and they NEVER disappoint. Gousto use Evri / Hermes - says it all really.”

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Posted 2 years ago

“My last 3 boxes have not been delivered. The only comment was change your delivery day you might get a better delivery man”

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Posted 2 years ago

Gousto is rated 2.5 based on 709 reviews