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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
I purchased a comedy club night for Valentine's day, apparently I was refunded the money back, but I wasn't notified.. the last email I received from geoupon, was about 3-4 days before our even, stating " 4 more days for your event" When we arrived to the venue, they couldn't find our tickets. I try to go on my groupon app to show them our tickets, but with our bad luck the app wasnt opening up. To make the story short, they didnt let us in, my husband and I took days off work for no reason. As you can see, this was very upsetting! I was never notified about our tickets getting refunded and canceled!! I called customer support and all they said was " oh sorry, here is 5 dollars"
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Posted 6 years ago
I ordered the Groupon deal for aa dozen flowers for Valentines Day. They asked the address and the date I wanted it delivered. My bank account was charged. The flowers did not come, but I received an email that they were delivered. When I tried to contact them to see what happened, the chat rep chatted back that the session was idle and ended the chat before I could respond. I asked for a refund , and they clearly would not address the request. I will dispute the charge. Poor, poor customer service. I will not be dealing with Groupon again and intend to tell as many as I can
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Posted 6 years ago
I’m very unhappy about my experience. I completed a booking via groupon for a night stay. And due to emergency circumstances I’ve tried to request a change of date for the booking. Both the hotel and gropin have been contacted and between them both they are putting the responsibility of changing the date on one another, which has been a very frustrating experience. I really can’t see what the issue is, I’m not asking for my money back or to cancel. I’m asking for the date to be pushed back. Will not be booking a stay via the hotel or groupon again after this poor experience and would like someone to get back to me regarding processing a formal complaint for the poor customer service of both parties pertaining to this booking
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Posted 6 years ago
I’m very unhappy about my experience. I completed a booking via groupon for a night stay. And due to emergency circumstances I’ve tried to request a change of date for the booking. Both the hotel and gropin have been contacted and between them both they are putting the responsibility of changing the date on one another, which has been a very frustrating experience. I really can’t see what the issue is, I’m not asking for my money back or to cancel. I’m asking for the date to be pushed back. Will not be booking a stay via the hotel or groupon again after this poor experience and would like someone to get back to me regarding processing a formal complaint for the poor customer service of both parties pertaining to this booking.
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Posted 6 years ago
Groupon UK Issue: At 7th of January I made a refund request for an undelivered massage and never received it Deal concerned: yk-massages-1 London Security Code: C461DAD6CB
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Posted 6 years ago
Groupon is not helpful at all. I have 5 charges that I did not make. They will not take them off my account. Groupon knows the five charges. No direct phone line to talk to them. Beware...they are a bad company, and an unfair company, to do business
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Posted 6 years ago
I just learned from personal experience that Groupon’s Promise is nothing but an empty promise! I have contacted both Groupon’s vendor and Groupon’s customer support ( if you can even call it that) and my problem is still unresolved. My UNUSED AND UNREDEEMED Groupon can not be refunded to me. They suggested me to gift someone else the Groupon I bought but unused but why would I do that if the product or service is unsatisfactory to begin with? It’s a joke how Groupon Promise gives a fake impression that they are behind you on your purchase but when you need help, they can even offer a real person to help you. I had to talk to a robotic messenger and learn that they are sorry they couldn’t refund my purchase even though it was UNREDEEMED. They just canny stand to spit that money back out once they took it from your hand. Why Groupon can’t match Amazon in its customer support is incomprehensible to me. The only reason I can think of is that it’s too big to care about each small individual customer but not big enough to back its 100% satisfaction guarantee like Amazon does. Shame on Groupon.
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Posted 6 years ago
DO NOT USE GROUPON! Customer Service is terrible, who tells a customer they have a 3 day return policy!? After speaking to two customer service reps, and a supervisor they copied a pasted the refund policy, and told me to basically purchase more services to get rewards. I hadn't used the groupon and was supposed to be for a birthday gift but never had the time to do the groupon and knew it wasn't going to get used. You had to book the event months in advance and pay an extra fee of what I had already paid. Terrible customer service and policies, DO NOT use groupon its a scam.
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Posted 6 years ago
I purchase tickets to a Las Vegas show on Groupon for my very first experience & first time shopping there. I noticed that the correct spelling of my name was not on the ticket, I contacted customer service to help fix the problem so that I will not get rejected at the door, after flying all the way to Nevada from California for this particular show. when speaking to the agent, they promise that customer service will fix the problem and get back to me & quickly in the conversation in the chat and closes the Box where I can no longer communicate with them. well it's been several days and I have not heard anything from anybody so when I contact them back they just told me to be patient and I have to wait to speak to someone on Monday. However my show is the Saturday before Monday, so how am I supposed to get help if my show is the Saturday before? and then they cut you off and say thank you very much and in the chat box again. you can't speak to anyone when you request the call, no one calls you back and they also tell you you can't get a refund so here I am flying all the way out to Vegas just to see a show that I purchased on Groupon just to get rejected at the door because my name isnt correct on the ticket and there is nothing that they can do about it. 195.00 down the drain. Please do not shop here they are Crooks, will steal your money and leave you clueless and running in circles until everything expires and say sorry unfortunately we can't help you. Groupon are thieves and Liars!
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Posted 6 years ago
I purchased a Groupon activity for redemption at a specific place in Florida. Unfortunately, due to a job change, we moved before we were able to use it. I wasn't worried because Groupon claims that your purchases are always worth at least what you paid for them. I contacted Customer Support (chat) to request a trade-in, or refund but was informed that I could do neither. Despite the fact that I had shared with the C.S. rep that we no longer lived in the area, I was told I could use it there. Not at all helpful. The Groupon purchase was only $84.00 but since they are unwilling to allow trade-in or refund, I'm out the money. Very unfortunate! Additionally the rep ended the chat before I could inquire about an additional ongoing issue I had with a different Groupon Gift Card (still unresolved). Please think twice about purchasing through Groupon. I have experienced 2/3 dissatisfying results.
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Posted 6 years ago
‎Alex Butch Fuller‎ to Groupon· CONSUMER BEWARE! Shady Business Practices... GROUPON Customers Alert! DO NOT SHOP WITH GROUPON! Still Have Not Received any Refund! As Stated:  GROUPON Alvin J., Nov 27, 10:57 PM IST: Hi Alex, Sorry to hear that this Groupon isn't going to work out for you. Since you're still within our 3-day cancellation window, I've issued a full refund to your original form of payment. Please note that it may take your financial institution a few days to post this credit to your account. Just so you know, if you want to cancel an order in the future, you can self-cancel many Local Groupon vouchers within one day of purchase through our website or mobile app. Don't have a mobile app? Download it here. And to find out more about self-cancellation, visit our FAQ. Thanks, Alvin J. Groupon Customer Support David and Goliath Story PLEASE FORWARD... #Big Company's Against Small Consumers GROUPON: I'm sorry for the continued frustration, but since you have already disputed the charge with your financial institution, we are unable to assist you further. I am sorry but there is nothing we can do at this point. Alex Replies: Please understand me, as I tell you that I have exhausted all the methods trying to get my refund, PayPal has conducted and closed the dispute because you issued a credit to Groupon acc. instead of as promised a full refund back to my financial institution..I have was directed to deal with Groupon directly to resolve this issue. Please just do the right thing! as mentioned and refund the money. The only reason it was escalated to PayPal protection is because it had been taking Groupon so long to refund the money...
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Posted 6 years ago
Awful experience bad customer service unreliable
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Posted 6 years ago
They are very unprofessional , rude, Do not waste your money on them. They rip off the customers and the businesses at the same time. One star is way too much. I wish i had a n option for no star.
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Posted 6 years ago
Be careful some vouchers are scams. Some are good. Customer service did not help.
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Posted 6 years ago
Never received my package. It’s 9:00 pm and the app says it was delivered this morning. Called fedex to track my purchase and they said the tracking number shows a different name and different address. I’m trying to get in touch with Groupon and nobody answered the phone, tried sending an email, I got a automated response saying that the address is not valid. DO NOT BUY ANYTHING!
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Posted 6 years ago
I purchased an allergy testing coupon after sending in my hair sample according to the instruction I never received my results I did this in November I still have not received them. I have contacted groupon numerous times with no reply. I also contacted the allergy company thru email with no reply. There is no live chat like groupon stated when you call and they don't respond to emails. I tried to resend hair sample but it won't allow me to do so b/c my info is in the system. So I will no longer use them even though I have used them in the pass without issues.
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Posted 6 years ago
Ordered product 19th we are now 0n 23rd and it still hasn't gone out for delivery. No customer service but they took money on 20th
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Posted 6 years ago
I would give this company lower than one star if I could. It needs to be shut down by the Attorney General. I purchased horseback riding lessons through them, then found out my daughter did not qualify, so I paid the vendor direct and canceled the transaction through Paypal. They challenged the cancellation and paypal wants to debit my account causing me to pay twice. I cannot even reach anyone at Groupon on the telephone to talk about it. I get a voice mail message that says go to their website and then it hangs up on me. I went to their website but it is of no help. If there are any Attorney Generals or Prosecutors out there please prosecute this company. They are taking peoples money and are not available to talk about it.
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Posted 6 years ago
the worst service i have ever seen in my life. I ordered a bed for my son and it was quite urgent. delivery information was 3 to 5 working days. After 18 day delay, i contact groupon customer service and they said to me contact the carrier company. I call them and they said address was missing and send them back to the seller. Unbelievable. How can address be missing? Address and all my contact details are in groupons database system. That was my first time, i rode a bad reviews on web about them but didnt believe. Here it is. Do not use Groupon. Read the reviews and be careful.
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Posted 6 years ago
Bought deal -unable to book it, deal vendor didn’t answer their phone. Contacted groupon for refund which was agreed but then got no refund and constant e mails saying we are investigating. Finally an e mail to ceo prompted refund but no apology or communication. AVOID-not worth the hassle
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Posted 6 years ago
Groupon is rated 2.0 based on 1,153 reviews