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Halfords Autocentres Reviews

1.9 Rating 822 Reviews
21 %
of reviewers recommend Halfords Autocentres
1.9
Based on 822 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Halfords Autocentres Reviews

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
38
Anonymous
Anonymous  // 01/01/2019
Halfords auto centre in Waverley Industrial Estate done an excellent job with my MOT and then were more then helpful telling me information about my re-test to make sure the work that was done had now enabled my car to pass its MOT. Thank you to the staff. Smiles all round.
Helpful Report
Posted 7 years ago
I booked my car in with a fault of juddering brakes and a grinding sound when turning right. Halfords St Albans replaced the discs and pads £400. 5 weeks later same problem re occurred. Halfords replace the discs and pads three times over 4 Months, never diagnosing the actual problem, despite repeated prompts from me to investigate. I booked in to an independent garage who diagnosed the fault in 30 minutes. A damaged wheel bearing.He said he cannot believe that a mechanic could put the car on a ramp and not notice that the front wheel was so loose that it wobbled around. So I drove around in a car with a major safety fault for 5 Months and 5,000 miles due to Halfords incompetence. I will never use again.
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Posted 7 years ago
The shittest service
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Posted 7 years ago
Waited 4 hours for my service to be done because the employee was late to work and no one else was available maybe u should invest in staff that come to work on time.
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Posted 7 years ago
Just pop in to Halfords auto centre in Runcorn, only need a bulb changed in my car, I was really impressed with the polite and efficient customer service. Thank you, I'll now know where to go if I need and service.
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Posted 7 years ago
Took my wife's car in to have breaks done. She drove off and almost went thru a junction - no breaks. This happened twice more. Give Halford's their due, they did replace free of charge. BUT the cause. The mechanic who dropped the car back confirmed they had (in his words) used cheap substandard parts that didnt fit properly and were ineffective. Halford's originally offered me (without conditions) 50% refund. I said fine as long as I can get them checked out first (after they were fixed the second time) by 3rd party to ensure safe. Halford's agreed and then would no honour their unconditional offer. So reported them to local CAB who has confirmed the details have been passed on to Trading Standards.
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Posted 7 years ago
Why is it again, so called motorist centre can mess up a basic oil/filter change. My previous experience was over filling with too much oil, by some amount. This time, over tightening the sump plug. Oil and filter change is not what you'd class as difficult. Just read a few other reviews and surely these guys would know you don't need to hang off a bar to tighten the sump plug. Never again. Should have learned I suppose!!!
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Posted 7 years ago
I went to Halfords in Hounslow and that was my huge mistake one of the biggest disaster in my life very impolite guy seating in from or desk when I asked if I can get copy of my car service he said to me they don't have it. I paid 195 for annual service and nobody want to give me any information copy of car service. They changed me for changing engine oil but nobody change my oil so rude and impolite service
Helpful Report
Posted 7 years ago
I booked my car in to have its MOT at Halford Autocentre in Kidderminster. The online booking systems allowed me two timing options. The one being 08:30 and the other 13:30. I have two children and was working night shifts at the time. My Wife was at work in the day so I was on school drop off and pick up duties. I couldn't risk the afternoon time in case they were running late and I would be left with no means to collect the kids from school. I therefore booked the 08:30 time. Now please note that there are not time slots. I am not told that my car must be there by a set time because it has its own hour slot somewhere. I thought that my car would be done at some point throughout the morning before the afternoon bookings arrive. Having dropped the kids off at the earliest possible time of 08:30, I drove straight to Halfords, arriving at roughly 08:50. I was greeted by the Manager on reception who after asking if I was alright said I was going to have to leave my car with them for the entire day. I explained that this would not be possible as I needed the car to collect my children and indeed I had no way of getting home. I said I was planning to wait on site while they did it. He then tells me that as I am late, I have missed my slot. He would try to fit it in throughout the rest of the day. I said that I wasn't aware I had an exact time slot to have missed. Nowhere did it state that on booking and I could see there was only one other car in their garage being worked on. The car park was empty but I appreciate other's were likely to be arriving later. The manager would not be more specific on timings and just said I would have to leave my car for the whole day. It was like I was being told off and punished for being late. I explained my reasons for getting there when I did and his response was, "Tough. You've missed your slot" Needless to say I cancelled my MOT and phoned to complain immediately. I couldn't go to the centre manager as it was the manager who was being completely none understanding and frankly rude. The centre clearly refuses to cater for families in circumstances such as mine. The manager needs training in customer service for when things don't go quite the way he expects. He is the smiling assassin. Very smiley until there is an issue clearly, so customers be warned. I can honestly say I shall never use that centre again while he is managing it. Halfords telephone customer services were good though and have fully refunded me. I'm now left having to find another location to get an MOT which is something I could have really done without.
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Posted 7 years ago
My daughter's first experience of an MOT and service on her first car has taught her a good lesson and reinforced my knowledge - don't use Halfords. I measure a company on their attitude to women drivers, cost and service. Failed all 3. What was very worrying was that they admitted not knowing the change in legislation when a car fails the MOT when I spoke to them 2 days later. ASTONISHING and APPALLING! They let my daughter drive off without informing her that she could now be stopped and prosecuted by the police. A score of zero would have been more appropriate.
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Posted 7 years ago
Considering the age of my car, it has never had problems. Since I took it into the garage for a full service and MOT, there has been nothing but problems. I was given a quote when I dropped off my vehicle but was later told it would cost me 379 pounds for the overall services. Unfortunately, I am not knowledgeable when it comes to car parts and the way it works internally, and I feel like this lack of knowledge was taken advantage of. What was shocking too was the fact that after getting the MOT certificate, I started to have problems with my headlights which would not switch on and could hear a loud sound which sounded like the wheels were going to fall off. I called back the next day and reported this- took it into the garage- and was told that the rear wheel bearer is completely damaged and needed to be replaced. I made it clear that I will not be paying for it to be replaced as I had already paid a hefty amount of money for a full service and MOT the day before clearly, these problems should have been addressed in order for the car MOT to be passed? The manager was willing to cover the costs at least, which put my mind at ease but I overheard his conversation when he was requesting the car part needed for the car and had clearly purchased the cheapest equipment to fix the damage. He may have thought I was a quiet, timid customer, but I am definitely not stupid. This is the first time I have had my car serviced and let's just say that I have learnt my lesson and will avoid it if I ever need a MOT or full service again.
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Posted 7 years ago
They say you can judge how good a company is by how it responds to a problem. Having booked my car in with Halfords for its MOT, as I have for the past few years, I turned up on Thursday to be told they couldn’t do it because some piece of equipment needed repaired. I was told I would be contacted as soon as it was and I would be a priority as my MOT expired next day. I was then contacted on Saturday to be offered an appointment the next Friday. It turns out that despite the equipment breakdown and the resulting backlog there is no MOT tester at work on a Saturday and no arrangements whatsoever had been made to deal with the situation – such as getting staff to work overtime, arranging to use someone else’s equipment, booking customers into an alternative tester etc. Instead I was told I can get a refund if waiting another week was no good for me. Well in fact it isn’t any good for me, and clearly Halfords has no interest in good customer service.
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Posted 7 years ago
If l could l would give 0 stars. They charge me £365 for rear discs and brake pads for my peugeot 207 and in local peugeot dealer center costs £275 original parts. Thieves. The car fail MOT and they said reason is rear break pads. After 3 days l book retest and pads replacement. They call me and said the discs must be changed as well.
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Posted 7 years ago
Here's the inflated/average cost of the part they're charging me for: * CV Boot Gaiter: £10 - £14 They're asking for over £200 - when already undergoing a full service, and therefore the car is already up on the ramps with wheels off etc for inspection. I'm assuming here as well that they're not using a boot stretcher, making you possibly the only auto centre not to, but nevertheless it is not £200 in labour for this job, even when not doing a full service. This is a flat out joke. * Front small light bulb: £2.10 They're asking £20 for this - I'd happily change it myself in the 5min it will take. Can this be an option? I think this should be an option. * I brought the car to the same centre a year ago for a major service and check. The guy now tells me the rear and front brakes need to be done. This is after less than an additional 3,000 of driving; so they're telling me that last time the job wasn't done right? In which case I see why Halfords was fined. Or, alternatively, they're inflating the claim this time around to make a quick buck. The car does not do major mileage year to year. Consequently I would expect any such defects to have been detected when I brought it in for a major service last year. (The specific advice is that the rear and front brakes require replacing) * Additionally, the centre rep on the phone when I booked the car in seemed very confused about the work performed when I brought it in last year, and wasn't clear as to whether or not the brake fluid, oil or coolant fluids were changed. Even those these are included in the major service, and I made a deliberate point of requesting this be done last time. So again - was it done, or not?
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Posted 7 years ago
Eastleigh - rude and aggressive Booked my partner's car in for a full service. The car is 2 years old, and has a low mileage. The garage contacted her to "upsell" numerous totally unnecessary extras. I contacted the garage to politely question if these were needed and they openly admitted they weren't needed. Almost seemed like they were preying on those they think they can get away with it with. Beware. When I went to collect and pay for the service, the mechanic (short brown haired chap) was loitering by the workshop doors and made an abusive remark as I walked past. We won't be returning.
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Posted 7 years ago
Absolute crap...failed MOT deilberately.. then quoted me works for £500+. On second opinion works not required
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Posted 7 years ago
Turned up on time. Told me his lads wanted to go home and it was an immediate fail as it had an air freshener hanging from rear view mirror. I said that was unfair as it had been booked for a month. Last mot passed with no advisories. Did less than 2k miles in a year and went from needing nothing to needing new : anti roll bar, brake pads, brake pad discs, suspension arm front and back both sides, sub frame coroded, bulb not working, coil spring and more. All bulbs do work. Want £47.98 to change one wiper blade that they themselves changed a few months ago for £19.99. Put in for a retest with someone else, PASSED first time. They Saw a female - they wanted to go home but because I asked them to actually the MOT at the time of my actual appointment when they wanted to go home they totally ripped me off. If they didn't want to do an appointment at half four then they shouldn't have booked it ! Disgusted !
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Posted 7 years ago
I had my car serviced and MOT'd here, and was told to get a second opinion on any work they recommended. I'm very glad I did. They told me the front brake discs and pads needed urgently replacing, and gave amber warnings for the back ones, and a new tyre. The total would have been £600 if I had gone ahead. I called out a local mechanic who - after taking it apart - showed me that none of the work needed doing immediately. I can't believe that in this day and age such a big brand can behave this way.
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Posted 7 years ago
Took my car in for mot and service. Car stank of cigarette smoke and I was told they do not provide a service report so only paperwork I got was a receipt for £800! Avoid at all costs
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Posted 7 years ago
i have vauxhall and there was a service warning light was showing so i book major service with halfords grays when i was dropping my car the guy said if he can remove the warning light they will remove it and when i went there after 5 hours car was still was not done. later the machanic came with his long list of things to be done in my car they had piled up about £1000 worth i listened to his rubbish and took my car and he told me if i want to the warning light to be removed he will charge me another £50 pound for dignostic remember my car clearly says its vehicle service soon means they have to reset my warning light but what i want to tell people that they want you to spend more even though its their job to remove the warning sign but they wont remove it. by the way i have my own machanic from whom i do all my work the reason i went there because i wanted the stupid warning sign to be sorted.. I will not suggest these people they are just after your money and the will make a big reason for small job, next day i took my car to local garage in romford and got done it for £20 pound all i want to say is that i did my service but still the service sigh was not been removed they wanted to give them £50 for dianostic and also they suggested me to spend almost £1000 worth of work from them. please dont go here and give yourself a favour..
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Posted 7 years ago
Halfords Autocentres is rated 1.9 based on 822 reviews