Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Halfords for a replacement battery, they blew the electrics on disconnection, do not take a start / stop car with electronics to Halfords. My car drove in and did not drive out please be warned do not let them near the car. 26 days later this issue is not resolved very poor customer service. My recommendation is stick to Halfords for bikes do not let them go near your motor vehicle.”

Helpful Report

Posted 3 years ago

“Tried ten times to contact Trowbridge auto centre pressed every choice of options,couple of times spoke with a foreign sounding lady who put me on hold until being cut off ,finaly Another recorded message cut to ask me to give a review of my experience and hoped my enquiry was successful,itried to give my answers on a scale of 1-5 and was patronising Told sorry I didn't get that please try again 5times”

Helpful Report

Posted 3 years ago

“I visited the branch for a wheel alignment following new parts being fitted to my car. I dropped off the car on 27th November for my appointment. I was told it would be a while. That while turned into 3.5 hrs later. When I arrived the "manager Jordan" told me that I had fitted the track rod ends, which is impossible for my model car. And the technician had to do it twice. The first time it was pulling to the right and now it pulls to the left. When confronted Jordan said "these jobs are more hassle than they are worth" and that's the best they could do. With my car pulling to the left and my steering wheel being off center be approximately 15 degrees to the left. Then I suggested to the other "manager" to take a test drive. He jumped in my car without sanitising his hands and not wearing a mask. He did a lap around Morrisons supermarket car park and declared it "perfect" Then left without sanitising my car. It's also noted that my dash cam was switched off by the technician, but unfortunately for him, I have a GPS tracker fitted to my vehicle. Which also showed he was speeding in my car. I made a complaint to Halfords and I spoke with a very arrogant regional manager, who accused me of blackmail. This was because I explained that I would be leaving appropriate reviews based on the service I received. He was also accusing me of recording the conversation in the shop with permission. This is untrue, as an individual person and not a business, I am allowed to record conversations under the Telecommunications Act 2003. The whole place and alleged managers are next to useless. And feed you jargon thinking it will fob you off. Well unfortunately for them I'm a ted served mechanic with over 20 years experience. So it didn't wash with me at all. I then got a reply nearly 2 months later from Halfords offering a refund for the alignment. But no mention of the other issues of Covid breaches and speeding etc. Seriously, save a lot of hassle and heartache by using anyone else but these liars for you repairs. And they have the worst customer service I have ever dealt with. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“Ordered online, an expensive battery to be fitted to my Audi, I am now waiting over three weeks for the battery to be delivered to the store! They sold me a battery they did not have in stock! Absolutely no customer service, having spoken on live chat I was to have an update the following day by email or from a member of staff, neither happened! No staff at the store able to update or find out when I might expect to receive the battery I paid for three weeks ago! Not able to refund, I get the clear impression they they just don’t care! Better to stick with smaller more efficient local companies, Halfords just to big and no longer care. I was willing to pay the inflated price as I needed it quickly, please be very careful when buying from this company (Halfords, Belfast)”

Helpful Report

Posted 3 years ago

“Dropped by car off at 8am was told wouldn't be ready til 5.30,we did explain we had a 2 hours bus journey to and fro,then at 10am was told it was ready just as we got home😬😬😬it's a GREAT SHAME halfords didn't have the customer service skills to at least have given us a estimated time of pick up,what a right old carry on..then we had to wait for 11 days to get the appointment as NHS workers get priority and my husband's only a non important bus driver,who btw drive the nhs and key workers to work and works with the elderly and vulnerable providing an obviously unusefull service,.the manager Andrew at the Durham branch was soo sarcastic,he said they were cheaper than Mercedes but trust me at least Mercedes customers are treated with respect, thoughtfulness and understanding, they would have had a brain that could have estimated time of work!THANKS HALFORDS DURHAM, will NOT be returning or recommending”

Helpful Report

Posted 3 years ago

“Went to halfords kilmarnock to get battery fitted in key remote man at desk said they could not fit it as it needed to a code and I would need to go to arnold Clark that was rubbish went to auto gear kilmarnock man fitted battery in minutes”

Helpful Report

Posted 3 years ago

“Bought a dash & rear cam & paid extra for it to be fitted. Waited weeks for a fitting slot. On fitting the hardware was faulty. New hardware ordered. Waited weeks again for fitting. Unfortunately, the wiring done by the Halfords fitter had been wrapped round the airbag, thus possibly preventing the airbag deploying if need be. How dangerous is that! And wrong parts re ordered. Wasted weeks of waiting, hours for fitting. Plymouth (Longbridge) branch manager wasn’t interested. In the end, I demanded that they pulled all wiring out & give me a full refund. They shouldn’t offer fitting if they can’t do it safely. If you have had a dash cam fitted by Plymouth (Longbridge) I suggest for your future safety, to get it checked!”

Helpful Report

Posted 3 years ago

“Awful customer service, they hang up if they have to give bad news. No moral Fotitude and disgusting regard for the customer. Go somewhere else.”

Helpful Report

Posted 3 years ago

“Manageress at Southport is very rude and abrupt the way she speaks I asked for a recipe and she was trying to force a e receipt on me I asked for paper one because. Needed it to claim my tax back In the end she met or less threw it at me I’m really disgusted she talks to customers this way ,can’t imagine how she talks to the staff very unprofessional she needs more training in manners.”

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Posted 3 years ago

“Terrible customer service. I would never buy any products again from Halfords!”

Helpful Report

Posted 3 years ago

“Bought a Carrera Vengeance from the Trowbridge store only to find on the first ride that some vibration comes from the front wheel when the brake is applied. This has been looked at by the store staff already and the problem remains. Looks like this appears to be a common problem amongst their cycles looking at some other reviews. But this is not the main problem. The main problem is trying to buy a cycling helmet to fit an XL head. Do you think Halfords stock any? Of course not, obviously people only have head sizes up to 61cm, or maybe people with larger head sizes shouldn't be cycling at all. To be fair, this is a common problem in my area with none of my local shops selling cycling helmets in the 61cm+ twilight zone. Could be a good selling point for the company perhaps?”

Helpful Report

Posted 3 years ago

“stay away from this store if you want to buy Ok! but if you want to mount, think very deeply, they are not professional mounts that can mount and break at the same time disappointed after mounting the dash cam This applies to the Halfords store 165 Windmill Road Croydon”

Helpful Report

Posted 3 years ago

“A little about myself. I had a nervous breakdown a few years ago and find it difficult talking to people i don't know - and can not handle any kind of confrontation. My experience with Halfords has exacerbated my problems, I only hope a solution can be found without any additional stress. After purchasing a nearly new car, I decided to help protect it by having a dashcam with a rear camera installed. Reading reviews I decided to go with a Nextbase 522GW and began looking at prices. Halfords had a deal where the price of the front and rear cameras installed was on offer, and having used our local Halfords garage for our MOT, and getting great service for years, decided to go ahead. On the day of the installation it was raining extremely hard, but after entering the store I could see the same gazebo that was shown on the installation video online, and so was not concerned. After speaking to the assistant behind the counter, he asked to look at the car, said that there would be no problem and took the keys - he said it would take about 90 minutes so my wife and I walked to the local shops. After about 95 minutes we walked back to Halfords and was immediately concerned that the gazebo had not been used. We waited in the store for a further 30 minutes for the installer to finish, and into the store he came in a dirty oil stained coat that he had wore inside my new car! I asked why the gazebo had not been used and he replied "it is broken", I then asked why he had not mentioned this when we first arrived and he said "i didnt think it was going to rain so hard" - it was raining heavily when we first arrived! He then grabbed a small cloth from behind the till and made a laughable attempt to dry the car, moving the water around a little. I asked if there were any problems, he said "no, it was easy". But on opening the car up it was apparent that he had issues with the rear camera, it being installed in a bodged fashion with the cable badly routed disturbing the roof lining, the plastic trim over the rear window, and having a large amount of wire hanging down in front of the window. The camera was also installed very low in the middle of the window rather then at the top. We went into the store, purchased a towel to dry the seats so we could sit in them, drove home and immediately got in touch with Halfords through their live chat feature. I explained the issues we had to the first person who answered the chat - and they hung up....I tried again. I explained the issues to the second person, who also hung up...I tried again. The third person actually stayed online after me explaining the issues, and was very helpful, and sympathetic to our concerns. They escalated the complaint and told me a store investigation would take place. At first I was hesitant to have any more dealings with the Rochdale branch but was assured that the investigation was necessary to further our complaint, I agreed that the branch manager could call us in 24-48 hours time. The online agent agreed I could remove the rear camera as it was installed in a terrible location. I opened the hatchback of my car and the plastic trim which had the wire passing under it fell off! At least this made removing the camera easy. I have photographs of everything I have listed above, and a transcript of my online chat. The car now needs valeting, and has no rear camera, we have paid for an install that was worse than I could have done myself, (a 2 minute search online found a video showing the correct routing for my car when installing a rear camera), and bought a towel we shouldn't need to dry my car. 4 days later we have not received a call from Halfords. I will update this review as things progress.”

Halfords 1 star review on 13th December 2020

Helpful Report

Posted 3 years ago

“My daughter had 2 new dip beam bulbs fitted. The lights on here car never reached any more than a meter in front of the car. On inspection I found both bulbs had not been fitted properly. They were on top of the retaining clip so not in far enough or secured. Shoddy service and dangerous”

Helpful Report

Posted 3 years ago

“Ordered a car seat said i would be able to collect the next day. Recived a phone call next morning saying no car seat would have to wait for anouther 3 days said ok but after it still never turned up i requested a refund which i still havent recived 2 weeks latter will never use this company again.”

Helpful Report

Posted 3 years ago

“The service provided by the employees is disgusting. Quit a few times I have had bed experiences in this place. I also was given a penalty because the car wheel was a bit over the yellow line. I wasn't using the space of the next bay, this was the yellow line for non parking area. This is the Purley way shop.”

Helpful Report

Posted 3 years ago

“This is regarding a recent bike order for a Boardman ADV 8.6. The bike was delivered on Wednesday 25th November, and when the box was opened I found it was not built adequately with one of the pedals not attached to the bike and no associated equipment or instructions in order to do this ourselves. This was deeply frustrating given an additional £25 was paid to have the bike built upon delivery. On Thursday 26th, I phoned the appropriate customer service team and explained the situation, and the woman over the phone made it sound quite simple that the bike could be collected and have the pedal put back on before being re-delivered (or taken to nearby store and recollected), which would take approximately 24 hours with being a fairly small job. The bike was collected by DX Delivery following this arrangement on Friday 27th November. It should be noted that I had to wait until dark and later in the day for both Hermes to deliver the parcel and DX Delivery to collect it. It should also be noted that from this point I had not received a single email about the status of the order/bike from it being delivered. This morning I rang customer service again to find out exactly where the bike was up to, and was initially deeply frustrated with the amount of time wasted with being put on hold and then cut off. The third time round, I eventually got through on the phone to a different person at Halfords and explained the situation, who to my disbelief said that a refund has been issued and the bike could not be returned, as the initial bike sent back would be classed as faulty and there are no replacement bikes currently available. This was extremely irritating not knowing at the time that the bike collected on Friday would have not been returned back to me. So, not only I am extremely disappointed about poor service in terms of the bike build, but also about the very false information I received from the customer service team last week in relation to the bike collection and having it returned. So, I am now without a bike and cannot go back and order anything as nearly all similar models are out of stock, and I am waiting for a refund. This is definitely an experience I would never want to have again.”

Helpful Report

Posted 3 years ago

“I brought 2 dashcams off Halfords 31st October 2019 one has developed a fault and with this lockdown have not been able to get to a store until now 17days past the year. I understand its gone past 1 year but with this pandemic going on and people shielding i thought Halfords would have shown a bit of leeway. Haha how wrong was i. You may have only lost 1 customer but i think when people hear it could well be a few more.”

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Posted 3 years ago

“Bought a child scooter that fell apart quickly. Submitted a review to their website which was rejected without explanation. So don't trust the reviews on the website!”

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Posted 4 years ago

“I am absolutely frustrated by the way I have been treated by Halfords. They have failed to deliver the bike I purchased over 6 weeks ago and have been no help every time I have contacted them for updates about its location. After 30 days of waiting tried to cancel the order to be told I could not, which is in breach not only the Consumer Rights Act 2015, but also their own Terms and Conditions of Sale for Halfords! Have reported them to the UK trading standards and also the European Online Dispute Resolution platform. Would advise other customers to be very careful when ordering online from them.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,330 reviews