Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was very helpfull with deciding which was the right size bike for my daughter”

Helpful Report

Posted 8 years ago

“Went to Halfords Store 0730 to buy a hybrid bike and was served by Josh who was great he couldn't have been more helpful he listened to me as I told him the model of bike I wanted. He let me try out the bike for comfort and size and I was so impressed I bought it. The transaction was 02889, and Josh is a credit to your company and I will be recommending Halfords to my family and friends. Many thanks Sal Matthews”

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Posted 8 years ago

“A girl called Kiran at Halfords kirkstall was first class.Friendly, polite, helpful AND did want I asked her to do without any fuss.Give the Girl a coconut, Five stars AND a pay Rise! Thankyou,Marc Magnanti”

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Posted 8 years ago

“Halfords WOKINGHAM. Fast appointment, excellent service, honest advice. Lifesavers. I had a puncture which was delt with quickly and efficiently at minimal cost.”

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Posted 8 years ago

“What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.”

Helpful Report

Posted 8 years ago

“Halfords trent Vale Stoke on trent. I recently visited this shop and I waited for 10 minutes at the till before paying for my item while staff just walked around. If I hadn't needed my item so bad I would have walked out . I wonder how many people have done that. I will be taking my business elsewhere in future. Bad customer service.”

Helpful Report

Posted 8 years ago

“Sadly customer service leaves a lot to be desired. Customer services do not respond to emails and staff within shops are disinterested.”

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Posted 8 years ago

“Had an MOT at halfords in a car with excellent brakes They failed the car on brake efficiency took it to a garage who said there was nothing wrong with the brakes they took it to another MOT centre who said the "car would pass every day of the week" took the car back to halfords for a retest telling them there was nothing wrong with the car according to the other MOT test centre and they passed it? Halfords customer care have refused to reimburse my costs at the garage. make your own conclusions”

Helpful Report

Posted 8 years ago

“I required a cycle Tyre also an inner tube, so I straight away thought of Halfords. I am not a regular cyclist, so I also required a bit of assistance and a question to be answered. I stood at the counter for some considerable time as two or three of Halfords staff walked bye. Not once did anyone acknowledge me or say that someone would be with me in a moment. Two of the staff stood a few yards from me having a chat and a chuckle about something or other, so I stood waiting. Eventually a young man ( not in uniform )came close enough for me to ask if he could assist me in a purchase. He went off and came back with a tyre, but could not find the price saying that the bar code reader was not working. The fact that he was scanning the code in a North South attitude instead of East West may have been the problem, but what do I know ? He did ask another member of staff for assistance, but was met with a muttered comment about looking the item up on screen. The inner tube was not in stock. I have worked in retail for many years, and still help out even though I am retired, so I feel that I can say to Halfords, that your staff could do well to go on a customer /staff course to learn the basics. A smile of welcome would be a good start. The customer is everything. Get a grip. I will go elsewhere for my inner tube .”

Helpful Report

Posted 8 years ago

“Well I have ordered a battery charger on Friday ...... My order has not even been prosesed yet why no order picking on a weekend ....”

Helpful Report

Posted 8 years ago

“Ordered a bike to be ready for Friday afternoon ready for a weekend of cycling. Absolutely no contact to say by bike was ready - received an email and text saying goes they'd let me know when I could pick the bike up. Had to cancel my plans as no bike! Tried using their chat service to see what was going for on, was told they couldn't help me and I'd have go contact by local store. Thanks but will just order it somewhere else!”

Helpful Report

Posted 8 years ago

“The product they sold me was great, they were really good at giving advice. However in the store I bought it from the fitter was not there so I visited another store and they couldn't do it either! This is very annoying”

Helpful Report

Posted 8 years ago

“Wanted to purchase 2 or 3 cycle accessories from the Olive and Orange Orla Kiely range, which aren't cheap! None in my local store so checked online and no stock of the pannier bag I needed, tried phoning customer services for an hour but no answer so emailed and enquiry which they didn't respond to until the following week telling me what I knew already - they are out of stock!! No offer to let me know when it becomes available again, no offer to check local stores, nothing! Waited a week for that! So annoyed I'm going to leave the whole purchase now, it's taken away the whole appeal of buying them in the first place!!!”

Helpful Report

Posted 8 years ago

“Halfords cold-called me (having been a customer over previous years) offering MOT & Service. Agreed to book on basis of price of £160. 10 mins later they call back saying they had input wrong customer details in computer (Data Protection Act?) and price would now be £180. Agreed and kept booking. Took car in to Halfords, BARKER STREET, NORWICH branch, WHICH WAS IN GOOD WORKING ORDER WITHOUT ANY PROBLEMS at appointed time and was met by a male person (who I believe is the new manager) who inflated the price up another £22 which they had 'forgot' to include in the quote and took great glee in informing me there is no appointed time and its just a 'drop off time'. I noticed this happened to several other customers so it appears to be a deception Halfords use. Left car with this outfit and unexpectedly received a call saying items of work needed to be done as it had failed MOT being brake discs & pads and wheel bearing which would come to over £700 i.e. a total rip off. I agreed as felt held to ransom to get MOT completed. Paid in full thinking all of the 'required' work had been done. Later after I had left the branch and got home I noticed another alleged problem with a 'broken breather pipe' had been noted as 'requiring' work. However, for reasons only Halfords can explain, they did not even mention this when I picked car up, despite paying over £700 for the other work which may not even have needed to be done. Next day I discovered exactly what this unprofessional had done. Was driving and noticed SMOKE coming from under the bonnet and TOXIC FUMES into car. I had to call the RAC who identified the problem as being a broken breather pipe. IT IS CLEAR FACT THAT HALFORDS BROKE WHILE CARRYING OUT THE SERVICE. RAC, in a brief look at my car, also noticed other issues which Halfords had not even spotted at the service. I made a complaint via email then chase up phone call to their contact centre. Halfords staff were rude, arrogant and did not want to know about putting right THE DAMAGE HALFORDS HAD CAUSED TO MY CAR or the other issues raised with them and FAILED TO PROVIDE ANY ANSWERS. I was lied to and told manager would call back but they did not do so. You would have thought at the very least they would have apologised, if only for the danger & distress, they caused but unfortunately no such apology was forthcoming and I even had some charmless man put the phone down saying he had nothing further he could say and other customers calls were now important. They have ripped me off, damaged my car (which will now cost even more to put right and will have to take to a proper professional garage). THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This will now be a matter for Trading Standards and further action. PLEASE BE AWARE AND DO NOT TAKE YOUR CAR TO HALFORS AUTOCENTRE, BARKER STREET, NORWICH - THEY HAVE PROVEN THEY DO NOT LIKE PESKY CUSTOMERS.”

Helpful Report

Posted 8 years ago

“I wished to make an online purchase, as they allegedly had a good offer on which seemed to keep changing. Not able to get delivered and no shops with the sat nav within 50 miles, no matter which i picked. I repeatedly emailed Halfords about this and they could not even be bothered to respond to me. Customer services are a joke......it's not even as if Halfords are cheap which makes the "offers" they had more suspicious”

Helpful Report

Posted 8 years ago

“I would like to raise a complaint firstly about the amount of time you have to wait to speak to Halfords customer services, which you should have a ring back service if you cannot take phone calls. Then after visiting your Congleton store last Monday and being advised about a hybrid bike by the manager, I purchased the Carrera Subway bike with the service package and some accessories totalling £350. I was told that I would get a phone call on Wednesday/Thursday to collect the bike, which never happened apparently the phone system was not working correctly, but the Manager never thought of using his mobile phone to inform customers. Then I called into the store on Sunday after being away for the weekend to find that my bike was ready after the PDI check, so I took it home. When I tried to ride the bike the chain was jumping off the crank which I found very dangerous, it was very lucky that I was not on a main road, which could have been more serious. I have just spent 2 hours this morning with Craig who has changed the chain and done numerous adjustments to the gears which finally have resulted in the bike changing gear with out the chain coming off. Also while I was there a lady came in with her rear tyre hanging off after picking her bike up this weekend. Craig is waiting for the third incident to arrive shorlty. The PDI was not carried out correctly and I have little faith with the service plan, I have paid for being carried out properly going forward. This was not a cheap or expensive purchase for a bike, but I feel that Halfords need to address the seriousness as this could lead to someone being injured.”

Helpful Report

Posted 8 years ago

“Appalling customer care! when I arrived the Manager (Halfords Bath) and I quote you are 15 minutes late! (8.45am) and unable to fit my car in that day? I would like to remind you "HALFORDS autocenters to treat customers in this way, you would be out of a job. I will no longer be taking my vehicle in to any of your autocenters!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Fantastic customer service by rachal at Oldham branch, she sold us a child seat after great demonstration on the in store set up,she then fitted the seat for uscheck car for suitability. When we decided to purchase rachal got product completed paperwork and then fitted the seat.what a real pleasure to be served so completely. Rachal was supported by her store manager who was selling cakes for charity on her day off. What a great team you have at this store.”

Helpful Report

Posted 8 years ago

“i bought a bike for my three year old granddaughter, the store that i bought it from could not assemble it as it was a Saturday! they told me i could take it to another store close to where i lived, my granddaughter was very upset as she wanted to take it home and ride it. the first opportunity i had to take the bike to a different store was the following Wednesday, i checked first online and it had 'usually quiet today' so o made the trip to the store, the bike department was up the stairs, i have arthritis and asked if someone could carry the box upstairs for me. the assistant went off and tried to find someone, but came back and said no one was available, i struggled and carried the box up stairs myself. I ask the assistant if someone could please assemble the bike, she came back and said it would be possible to assemble the bike until the following Monday, remember i took it in on Wednesday. I asked to speak to the manager, who regaled me with his tales of woe, two assistants on holiday one on leave, fifteen bikes to assemble blah blah blah, i told him my granddaughter was only three and was desperate to have her bike, he then said to me, thats your problem, children cannot expect to have something just because they want it!!!!!!!! I told him that in that case his staffing issues were his problem and not mine, Halfords clearly state that if you buy a bike before midday you can have it assembled that day, we did not get that service on the day we bought the bike and i wanted the bike assembling asap. I was told that if i had bought the bike from that store i would have had it assembled by now, however this new bike was going to be treated as a repair!!! I was lost for words i left the bike, as it needed to be assembled and left the store. This service is appalling, i will certainly think twice about buying anything from Halfords again.”

Helpful Report

Posted 8 years ago

“Halfords (Charlton) is the worst store I have ever come across. After ordering an expensive road bioke and taking their recommended extras, pump, water bottle and cage etc. I received a sms telling me when I could collect the bike. So far, so good. When I went to the store, within half a hour of receiving the sms, the guy that sent it (the same guy that took my order) wasn't there. So, I was dealt with by a female assistant. This is when things started going wrong. First, she messed up my "interest free" credit application and it was rejected. No problem, I paid with my debit card. Just before I paid, I noticed something else on the invoice. There was a charge of £6 for a "Taster Pack". I told her that I had not ordered such an itam and didn't even know what it was??? She then told me that everybody gets one. I then told her that I did not want whatever it is. She then told me that I can have it for free and that she will take the £6 off my final bill. What I discovered, when I got home was that the "Taster PAck" that the store tried to charge me for is actually "free" and clearly states that on the pack. It is given away by a company called High 5 and contains half a dozen samples of energy supplements, definitely not worth £2 never mind £6. Problem two then came about, when I got home. I had "opted out" of marketing emails and yet they were in my inbox when I got home only one hour later. I unsubscribed. I also noticed when checking my receipt that I was supposed to get a "free" six week service but no date had been entered. After unsubscribing from their emails, I reveived another one, from a marketing comapny, doing Market Research for Halfords. I mentioned the problems and ticked the boxes for Halfords to contact me, gave my mobile number and have since heard nothing. In addition, the pump I bought is absolutely useless for a road bike as it fell apart on the 1st use. It appears that it cannot cope with the high pressure of the tyres (between 100 to 110 psi). I then emailed Halfords Customer Services and complained. The least I would have expected would have been a fob off but they didn't even have the courtesy to reply or phone me to fob me off. The six weeks free service would be due today and still no contact from Halfords. This is clearly a case for Trading Standards as Halfords are misleading customers with clains that they will get a free service and charge £6 for a free (sample) product and intentionally mess up credit applications so the customer has to pay cash. They are more concerned with selling extras than making the customer happy. Never again will I buy from Halfords (have recently bought a set of spare tyres, lights, inner tubes, afoot pump (to replace the useless hand pump etc. etc and have so far spent over £100 and not a penny went to Halfords. I am now recommending, to others, that they use Decathlon, Amazon or their local Independent cycle store for their purchases. Keep this bad attitude towards customers, after they have made the large purchase (bike) and you will soon be the next UK company to go into receivership. They are plenty of competitors left for customers to go to and they can certainly save a lot of money using Amazon as Amazon's prices are far cheaper than Halfords. Had I ahd the option, I would have given Halfords a rating of minus one star but sadly that option is not available.”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,357 reviews