Hermès Reviews

1.5 Rating 206 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.5

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Hermès deliver? How long does Hermès take to deliver? Does Hermès deliver on time? How is accuracy and good condition of items delivered by Hermès?

Returns

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Customer Service

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How long does Hermès take to deliver?

Helpful Report

(1 week ago)

Hermès normally delivers within 5 Days.

Helpful Report

(1 week ago)

55.56%

Industry Average

“ The reason of having it shipped to my house was for delivery access. ”

- Anonymous

“ Hermes online ordering and delivery is an annoying nightmare, and they don’t care. These morons refuse to allow customers to adjust anything about the delivery, idiotically, to intercept the things we buy. May they go broke, having stupid policies that make it difficult to patronize them. Hey Hermes online & delivery: you suck. Everyone hates you. Do better. ”

- Anonymous

“ Filled in the form for pick up and delivery to me they went to collect it chap send it to big to put in his car it was 1mx25cmx30cm said he will send van week passed no parcel had to get money back took a week and a half with no use again parcel force parcel pick it up and delivered it in three days ”

- ARTHUR DEARY

Hermès Reviews

Delivery - Average