Hermès Reviews

1.5 Rating 207 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.5

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Hermès?

Helpful Report

(1 week ago)

You can contact Hermès by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

63.16%

Industry Average

“ I have never had any problems with Hermes I live in OL10 3DJ area and our courier David Barlow is one of the nicest and friendliest guys you could ever meet he's always got time for a quick chat but is also very professional in his role as a courier my parcels always arrive on time and in excellent condition and if am not in he always leaves my parcel in a safe place as arranged with myself. I would definitely recommend Hermes courier service but especially the lovely David Barlow ”

- Anna Kingdon

“ Always a fast service. My local courier is always courteous, smiling, polite and shuts gate behind him. ”

- Lisa Gales

Hermès Reviews

Customer Service - Average