Hermès Reviews

1.5 Rating 207 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.5

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Hermès deliver?

Helpful Report

(1 week ago)

Hermès delivers items by Courier.

Helpful Report

(1 week ago)

54.55%

Industry Average

“ 2nd attempt on Thursday July 13th between 930am, and 130pm, we were home, no delivery, left to run an errand, FedEx delivered at 202pm, this time with a note, they will try again tomorrow Friday July 14th between 910am, and 110pm, so I call FedEx to try and figure it all out, try to be proactive, see what I can do, completely non customer friendly, no help at all, told me nothing she can do at all, that I need to contact Hermès. ”

- Anonymous

“ I finally received my order 3 days later and my husband had to stay home because of a small nail polish, it was the last FedEx delivery attempt and the FedEx driver didn't want to give it to him or anyone else but me. ”

- Anonymous

“ Products are so overrated, my delivery was very late and customer service was terrible. I will never be buying from them again. They are unethical, horrible company.. avoid at all costs ”

- Anonymous

Hermès Reviews

Delivery - Average