Hermès Reviews

1.5 Rating 215 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.5

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Hermès resolve customer queries?

Helpful Report

(1 month ago)

Greater than 53% of reviewers feedback is Hermès takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

71.05%

Industry Average

“ nice service ”

- Miroslaw Kruszewski

“ Brilliant.. never had ANY trouble with this company. Delivery driver always very polite.. always within the time scale and has never once left anything over a hedge or garden gate. 5 star service! ”

- Anonymous

“ Great service, very efficient and quick. ”

- andras roth

Hermès Reviews

Customer Service - Good