HM Reviews

3.1 Rating 408 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Returns

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Customer Service

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How long does HM take to deliver?

Helpful Report

(5 months ago)

HM normally delivers over 7 Days.

Helpful Report

(5 months ago)

50.00%

Industry Average

“ I think the delivery service is draconian I don’t think I’ve had a service so slow in the modern era. It says 8 and I can tell you if you get in 8 days your doing really well No thanks ”

- Stephen McKeen

“ I put the wrong address for my delivery and called 2 hours later to change or cancel it because there is no way I could get it from my old address. ”

- antonina

“ Order ID: #13549081692 Date of Order: 9th June, 2020 Items Ordered: Item 1: Art No: 0860663002010 Item 2: Art No: 0697564011019 Total Payable Amount: Rs1773(Paid) Mode of Payment: Card Estimated Delivery date(EDD): 6-13days as per H&M Standard delivery policy Current Order Status: In Progress(means not yet shipped) Country: India Directly reach out to me via checking the account details via H&M and contact me on the provided number or email. ”

- Akaitab

HM Reviews

Delivery - Average