HM Reviews

3.1 Rating 412 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Returns

How is HM returns process?

Customer Service

How can I contact HM? How quickly does HM resolve customer queries?

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How long does HM take to deliver?

Helpful Report

(3 weeks ago)

HM normally delivers over 7 Days.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ MAJOR WARNING: DO NOT PLACE AN ORDER EXPECTING DELIVERY FOR THE HOLIDAYS! I agree with previous reviewer. ”

- Mimi B

“ I think the delivery service is draconian I don’t think I’ve had a service so slow in the modern era. It says 8 and I can tell you if you get in 8 days your doing really well No thanks ”

- Stephen McKeen

“ I put the wrong address for my delivery and called 2 hours later to change or cancel it because there is no way I could get it from my old address. ”

- antonina

HM Reviews

Delivery - Slow