HM Reviews

3.1 Rating 408 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Returns

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Customer Service

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How does HM deliver?

Helpful Report

(5 months ago)

HM delivers items by Courier and Postal Service.

Helpful Report

(5 months ago)

50.00%

Industry Average

“ When checking with an unsympathetic and uncouth customer service person, they referred me to their delivery policy in fine print that orders more than Ten Thousand pesos is taxable. ”

- Anonymous

“ I never got the package after an H&M agent guaranteed me of delivery and refund. ”

- Lucy Meckler

“ MAJOR WARNING: DO NOT PLACE AN ORDER EXPECTING DELIVERY FOR THE HOLIDAYS! I agree with previous reviewer. ”

- Mimi B

HM Reviews

Delivery - Average