HM Reviews

3.1 Rating 408 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact HM?

Helpful Report

(5 months ago)

You can contact HM by Telephone, Email and Live Chat.

Helpful Report

(5 months ago)

72.41%

Industry Average

“ My first experience ordering on-line from H&M went very well. I had a question about an item and called their customer service. I didn't have to jump thru hoops to speak to a representative...a Real Live person actually answered after a very short wait. When my order arrived, I was extremely pleased at the high quality of each item and the sizing was perfect! I will order again in future, for sure. ”

- Laura S Hawkins

“ Though the tracking showed that my order was delivered, I hadn’t received my order. I contacted H&M customer service and Lisa was able to help me. She was patient, caring and helped to the best of the her ability. Truly appreciated Lisa’s help. ”

- Anonymous

“ She had no empathy for her customer and had very bad customer service skills. ”

- Gurms

HM Reviews

Customer Service - Good