HM Reviews

3.1 Rating 408 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does HM resolve customer queries?

Helpful Report

(5 months ago)

Greater than 37% of reviewers feedback is HM takes over a week to resolve customer queries.

Helpful Report

(5 months ago)

72.41%

Industry Average

“ Usually, when I visit a retail store I rarely experience this exceptional service, so this made my day and is the result of a) a positive attitude and b) brilliant staff training. ”

- Anonymous

“ I went to the H&M store at Mantri mall,in Bangalore today I was looking for a tote bag and couldn't find any,this was until I met Megha,a sales executive at your shop.She helped me find a bag of my choice and also helped me to find several other clothes which I could never find on my own.Kudos to Megha...she is an asset to your organisation.Very well behaved ,patient and good natured.Tganks again for the wonderful service :) ”

- Bobby yadav

HM Reviews

Customer Service - Good