HM Reviews

3.1 Rating 412 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Returns

How is HM returns process?

Customer Service

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Does HM deliver on time?

Helpful Report

(3 weeks ago)

Greater than 28% of reviewers feedback is HM normally delivers on time.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Order ID: #13549081692 Date of Order: 9th June, 2020 Items Ordered: Item 1: Art No: 0860663002010 Item 2: Art No: 0697564011019 Total Payable Amount: Rs1773(Paid) Mode of Payment: Card Estimated Delivery date(EDD): 6-13days as per H&M Standard delivery policy Current Order Status: In Progress(means not yet shipped) Country: India Directly reach out to me via checking the account details via H&M and contact me on the provided number or email. ”

- Akaitab

HM Reviews

Delivery - Slow