Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service, picking up a car from the airport, I was slightly delayed and 2 hours late to pick up the car, did call the car rental office and they said come in, however HolidayAutos put an un-removable block on my booking and said I was a no show, I have paid for a car for 3 weeks that I cannot have and can’t get any refund. A total sham. Ps I rent cars on constantly and have never ever had service this abysmal.”

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Posted 6 years ago

“Shocking customer service, avoid like the plague”

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Posted 6 years ago

“Stay away from this company and Sur Price rentals too! Made a reservation online but when I got to the rental desk (Sur Price) they said that They don't recognize Holiday Autos insurance and if I want to rent the car with insurance I have to pay the insurance offered by the Sur Price. Please note that rental desk person noted that I can later complain to Holiday Autos in order to get the refund. After many email this is what I got from them " Unfortunately, as you agreed to, and signed for, additional insurance at the rental desk, I am unable to refund you for this." Of course, I've signed the contract I had no other option!”

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Posted 6 years ago

“I would give them less than 1 star if it was possible. The worst customer service I have ever experienced and a major con. Do not use them at Any price”

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Posted 6 years ago

“Terrible. Seems like company tries to fool you in order to get more money”

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Posted 6 years ago

“Booking experience was OK, but extremely poor service from their partner Goldcar at Kefalonia airport, had to get a bus to pick up car, even though one of the reasons I booked it was they had a desk on the airport. Yes that true, but their cars are not., On return had person lying on the floor looking for damage on return, as they knew I had private excess insurance, picking up minor damage on underside of bumper, which I don't think was there before rental. Simply disgusting behaviour from Goldcar staff, the people are simply crooks. They are incentivised by commission to get as much money as possible out of you. You have been warned. Totally unethical behaviour Holiday Autos should not be using Goldcar or Rhodium (same people), as they are placing you booking in the hands of crooks.”

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Posted 6 years ago

“Rented car via holiday autos and paid in full. They then offloaded the hire to gold car. When collecting the car in the early hours of the morning after a delayed flight I was presented with an agreement in Spanish foe €380+. When questioned I was told that I would have to pay to get the car and If I was unhappy I should make a complaint later. Have contacted Holiday Autos on numerous occasions and the do not want to know. They just ignore the facts and say that you signed the agreement so you are liable for the costs. DO NOT USE THIS COMPANY”

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Posted 6 years ago

“If I could give Holiday Autos and by extension Easi-Rent zero stars it would be a better indication of their service. We were forty-five minutes late to our car pick-up because a wind storm caused our plane to circle the runway so they gave our car away. They claimed they were able because we did not supply a flight number but seeing as how I paid for a car ahead of time I expect it to be held for more than forty five minutes. Seeing as how we were one of MANY customers who experienced the exact same thing on the day we were there (literally three families at the same time as us) I believe this is some type of car rental racket and if you rent for them it is at your own risk. We ended up spending hours of our vacation searching every agency in the airport for a rental since they offered no assistance whatsoever to help us locate another car. When we did find one it cost us about six times more than what the original rental did and of course we did not receive a refund or the slightest bit of help or understanding. I don’t know how they can run a business like this. I would seriously caution anyone. They will find any excuse they can give to justify their lack of basic customer service.”

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Posted 6 years ago

“Dire. The Holiday Auots IT system had fallen over so I had no idea if my online booking had been successful. So tried callin g them on their "24 hour, 7 days a week number". After 75 minutes of waiting no-one answered.....and this was at 10.30am, not in the middle of the night. Dreadful. Time the EU put a stop to these rip off companies.”

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Posted 6 years ago

“I went to Fuertevntura in Jan18 and booked through these and got a car from Goldcar at the airport. I took out extra insurance in the Uk through holiday autos. I was told that i would have to pay 4euros airport tax over there.Amonth later i found that Goldcar had charged over 260 pounds to my card and took this up with holiday autos who did not want to know. I ended up paying 350 for a car that was supposed to be 90 pounds. Buyer beware Holiday Autos are taking your money and running a mile when there is a problem.”

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Posted 6 years ago

“If it’s too good to be true…….. …it probably is. Booked a car from Menorca airport foe an unbelievable price. Checked out all of the reviews and decided Holiday Autos were a reputable company as they scored highly. Arrived at the public meeting zone on the car park as per the instructions and there was no sign of Holiday Auto’s. Asked the other companies who were there and they said that yes this was the right place but they had not seen anybody from Holiday Autos that day. Called the local number to which there was not reply, waited and kept trying the local number. After about 6 calls it was answered and I was told the shuttle bus would be with us in a few minutes. Over 20 unanswered calls and 2 hours it became apparent that the shuttle bus was not going to turn up. Ended up hiring from Europcar in the terminal, more pricey but at least they had a car. Was willing to give Holiday Autos the benefit of doubt on the basis they had good reviews. Reported this on return from holiday and was told a resolution could take up to 20 days which has now passed and I have heard nothing. Be wary.”

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Posted 6 years ago

“Stolen booking money - I made a reservation through Holiday Autos, came to the desk the next day and the lady, being nice to me, offered me a different car as it had unlimited miles per day and we were planning to do a lot of miles, so it would be cheaper for me which I, of course, accepted. She told me to call Holiday Autos and ask for a refund for the original booking as she would change my booking. I called Holiday Autos and the agent (Steven) told me he had no reason to refund my booking. This is unacceptable - Holiday Autos kept my 75 USD for nothing.”

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Posted 6 years ago

“Chat Started 3:37 PM Please wait while we connect you with an agent 3:37 PM Ilario Connected 3:37 PM Ilario Hi Fa Fas I am Ilario. How can I help you? 3:37 PM fa fas Hi I want to rent a car in Bucharest-otopeni and I see Mex as a provider what do you know about them? are they trusty? 3:38 PM Ilario I would like to inform you that they are one of our partner. You could choose the supplier seeing the rate on our website or you could also make a search on google. 3:40 PM fa fas well I have done all this but I can only see a grade on your website about them however I am not able to see what people wrote about them do you have any feedback from your customers about them? 3:41 PM Ilario I am sorry bu t unfortunately the rate is the only measuring meter to evaluate a supplier on our website. 3:42 PM fa fas do you not hold any other info about this provider/ ? 3:44 PM Ilario You could also use the filter on your search "Customer rating" 3:44 PM fa fas You could also help me with my inquiries. don't suggest me things that I already know what is 0.8 with yellow and 6.7 with yellow too? 0.8 shouldn't be with red? 3:46 PM fa fas ..... why? don't tell me now I can chose a different airport 3:50 PM Ilario The rating is from 0.0 to 10.0. Unfortunately I cannot give a feedback to you as the customer ratings are subjective and a bad rate from a customer could be a good rate for another and viceversa. 3:50 PM fa fas right can you tell me how many people vote for this provider then? not 25 + I see that, I want something more accurate 3:51 PM Ilario I am not able to provide this information, I am sorry. For sure there will be a minimum of feedback to have rate published. 3:52 PM fa fas strange that you have 0.8 with Yellow as AVERAGE I guess it should be very bad you sure something is not wrong? why do you have them as a partner with such a low score ?? you need to improve your website, is just not professional at all 3:54 PM Ilario For the same reasons that I provided before. The rate is a personal feedback. It is the customer the only one that could decide to make the booking with a supplier or not. 3:55 PM fa fas but me using you as a third party website, I expect you to do some research of the company that you advertise. ain't that right? I used you in the past, no problem. now there is this dodgy provider. with such a good price and I don't know if I should go ahead or not and you cannot comfort me with this. basically you are telling me you don't care. with other words 3:57 PM Ilario I am sorry but I do not have any personal experience with this supplier. The decision is only yours. I am sorry but I cannot assist you further with the customer rating. Is there something else I can help you with? 4:00 PM fa fas what can you assist me with? you couldn't give me one answer so far and you have the guts to ask me if you can assist me with something ELSE? :)) you are a joker :)) what are you good at? I see you don't know your job at all you are telling me you don't have any personal expierience :)) you don't need that. you need product training how can you sell if you don't have answers ??? 4:03 PM Ilario Dear Sir I apologies but I will not able to assist you any further with this matter. Our agents do not have this information to hand. Therefore we cannot assist with supplier's scores via chat. Apologies but I will be ending this chat now. Thank you for your time. 4:05 PM Ilario Disconnected 4:05 PM Chat Ended”

Helpful Report

Posted 6 years ago

“I've spoken with a customer service agent who started every single sentence with "But" as he kept reading policies I had no idea about. CC hanged up the phone on me as soon as I requested to speak to a manager. The trust couldn't be restored. I was advised by my bank to wait until you fully take the money before lodging a dispute. Every single rental company will only charge you once the deposit if fully taken from your account, not the other way round to avoid any charges unless the customer goes ahead with the rental. It impossible to get hold of a customer service when you call them to cancel on time and now they say you never contacted us so we cant refund you. really? so you think it's acceptable to take people money without them having any product or service in return?”

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Posted 6 years ago

“I recently had the misfortune to be duped into booking 2 holiday rental cars with Holiday Auto's at Malaga Airport. The Flash sale 40% discount draws you in, once you've booked they keep sending you emails to book the damage insurance, when you arrive at your destination the car rental firm - Centauro Malaga in this case will only honour the damage insurance if you give them a further 1200 euro's deposit which makes an absolute mockery of the insurance premium you have paid for. They charge 22 euros per day for their damage insurance which means you dont have to pay the 1200 euro's deposit -to say it is a con is an understatement. They are not content with making on the insurance. If you arrive on a late flight you are charged for the privilige of waiting for their 8 seater minibus to take you to the depot a further 40 euro's. You then have to wait to be served because there is only two staff on. I have hired many cars abroad, I have never been so ripped off by a company, I could have booked a top of the range car with Hertz Avis or any of the more well known companies and paid less than I paid for a shambolic service. This company are greedy, they do not deserve the business and I for one will never use them again. They get one star for the car which was clean, given I'd booked a Vauxhall Astra / a vehicle for 5 the mini they supplied would not have sufficed. I am unimpressed.”

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Posted 6 years ago

“complete scam! the terms and conditions are irrational and designed to not to be seen. I just realized all of the dumb points after the payment. Cancellation policy? just forget it. No refund, no cancellation confirmation whatsoever. I believe that they get all of their money by using this method. go to the hell!!”

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Posted 6 years ago

“Unprofessional, dishonest, scammers. Their good partners will try to sell you expensive insurance. Refusing you might not get the car. Criminals”

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Posted 6 years ago

“I was charged over £300 for 5 days car hire. Expensive and unhelpful call service. Never ever use again.”

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Posted 6 years ago

“No any help or support from them when I was overcharged by budget. I was charged for items that holidays autos voucher stated as included. They just said can't help as I have signed the agreement. If I Hadn't I would end up without a car! Usless”

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Posted 6 years ago

“Really just best to pay slightly more and go direct. These guys aren’t looking to help you out should something go wrong. They provided poor as well as incorrect and misleading information and customer service was really poor. Having notified them of a big in there system I have been ignored”

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Posted 6 years ago

Holiday Autos is rated 1.1 based on 516 reviews