The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Home Depot is the worst customer service I have received in my life. I went to the Home Depot to find a microwave. They did not sell ANY appliances in the store (other than a couple broken ones). I had to order online. Item was delivered in a few days but after it was delivered opened the box and the item was broken in several areas. So much so that it could not be used. When I called the delivery service that had only delivered two minutes earlier they did not answer. I sent a text no response. I called the Home Depot a machine answered, I left a message, no one called back. I emailed them, no response. I called, text, and emailed no response. I called my bank and disputed the charge. After about a month of working with my bank they were not able to permanently reverse the charge, since I had signed that the item had been delivered. I emailed and called Home Depot no response. After several times calling a person finally answered. They said that they would not be able to reverse since I had accepted the delivery. I explained I had notified them within minutes that the item was broken. They then said I would have to have the item, schedule a time for them to pick up, and put me on hold to ensure "LG" would take the order back. Eventually LG said they would, I was told a day they would come, which I had meetings. They then asked when I would be home the next day. I said I work everyday, but I would leave work if they call. I called back and spoke to a dispute specialist who did not care to talk or take notes. She told me to "just take it back to the store". When I showed up, they told me they could not accept my return so I would have to call the online service. To summarize, three months and I still have not been refunded my $350. They now have it so lets see if they refund it or not.”

Helpful Report

Posted 1 month ago

“This morning I bought a preasure washer, I stopped by the self checkout and purchased it, and employee asked me if I printed the receipt, I said yes, then she ask to see it, I showed her my receipt. I went to talk to a manager since I didn't think HD single people like this, the manager said they do that sometimes because the employee didn't help me, which I said, is a self checkout!”

Helpful Report

Posted 1 month ago

“This company is terrible and extremely unprofessional. They did not hook washing lines up properly and water damage happened in my brand new home. Had to make a complaint and file a claim with their company now on top of moving I am dealing with finding a contractor to dry area and fix.”

Helpful Report

Posted 1 month ago

“Home Depot scheduled a delivery and install for a dryer. They Failed to deliver on original scheduled date. A new delivery was scheduled. Home Deport unilaterally changed the delivery date to an unacceptable date. When trying to reschedule customer service said there was a 30 day limit and we could only cancel the order or accept the unilateral delivery date. So Home Depot screwed up, cost us time and effort, and we have to STILL find and schedule the appliance. I will NEVER order from Home Depot. - they refuse to fix THEIR mistakes. Dryer NOT delivered, order cancelled”

Helpful Report

Posted 1 month ago

“I originally purchased a complete set of kitchen cabinets from the Irondequoit store, but they did not have all of the cabinets upon delivery. Therefore, I was advised to accept a refund from the Irondequoit store and repurchase the missing cabinets at the Greece store and that they should honor the previous discounts. The Greece Store customer service vehemently refused to honor the discounts which was over $200. I also called corporate customer service, and they also refused to honor the discounts and when I asked the associate for his name, he hung up on me. These actions do not exemplify great customer service that the founders Arthur Blank and Bernad Marcus made the hallmark of the company. Very Disappointed.”

Helpful Report

Posted 1 month ago

“Hello, l’m writing to tell you about my horrible experience with Home Depot! My dryer which was one year old broke a month ago! It was under warranty with Allstate! Allstate played nasty games with us for 2wks about claiming they sent us a gift card through email!! After SEVERAL CALLS and 2 wks later we got it! Then!! The delivery service was backed up a week!! When they showed up they NEVER KNOCKED WE HAVE A DOG!! And hung a sign we NEVER FOUND!! We then had to wait another week to pick up dryer at store! Best part! Our old dryer burned up cause it wasn’t hooked up properly by HOME DEPOT!!😡😡”

Helpful Report

Posted 1 month ago

“They hire Horrible delivery drivers who are not concerned about customers items being delivered.”

Helpful Report

Posted 1 month ago

“Home Depot credit cards my advice (Do not apply for it)! Interest rate is high and there store policies is insane. I will never buy anything from Home Depot again. My mother warned me not to apply for Home Depot credit card and I wish I would of listened to her.”

Helpful Report

Posted 1 month ago

“Customer service is terrible done with these clowns closed my accounts I’ll shop elsewhere..thanks but no thanks..”

Helpful Report

Posted 1 month ago

“I was in the Federal Way store yesterday, 9/24/23, I went to the front desk and ask your store employee Jessica if she could help me find a specific product I was looking for. Jessica was just getting g ready to go On her lunch but said she would be glad to assist me. Needless to say, you was able to find the product I was looking for and also helped me with a couple of other items. She is a great representative of what Home Depot is all about. I gave her 5 stars, But, she definitely deserves 10 Gold Stars 🌟 for her customer service. Thank you Jessica for going Above & Beyond YOU ARE AWESOME!”

Helpful Report

Posted 1 month ago

“Horrible customer service from corporate, home Depot does not stand by their products, warning, warning warning, do not purchase any home Depot carpeting that's for sure, one of the worst experiences I ever had. Went and bought the best carpeting the store offers and padding, the two Hispanics that installed it were terrible I told them this is a brand new house we just painted it recently please don't bang the carpeting into the walls they did the complete opposite !!!!! Not only scratched almost every wall in the house installing the carpet they also damaged the wall by stretching the carpeting putting a hole in the bottom of the wall of my closet doorway, they also got glue on three different walls had to come out and remove it home Depot gave me an unreasonable amount to repair the wall 2 years later the carpeting is discolored and worn out in a pathway, keep in mind this carpeting is supposed to be 10 years or better, Walmart said they're denying the claim to do anything about it. With all this being said I will never shop at home Depot ever again I will bring my business to Menards so word of caution stay away from home Depot !!!!!!!!”

Helpful Report

Posted 1 month ago

“This is the worst retail establishment I have ever worked with. I purchased a vanity and confirmed three times that the delivery will be to a room of my choice. I specifically chose the product based on that assurance. Two confirmations prior to delivery said that. Day of, received a different email saying it will be dropped outside. Called....Customer service said Nope, we see you purchased for room choice and you will get that. Day of Delivery says NO. Will never purchase from them again.”

Helpful Report

Posted 1 month ago

“My new refrigerator was delivered by 2 workers who spoke no English. We worked through that but realized a couple days later the doors were not level. I called the local store and received questions like “are the doors loose and about to fall off?” And “why didn’t you reject the order”. This is a simple leveling of the doors. Putting the problem back on me and asking passive aggressive questions are uncalled for. I advise to go elsewhere.”

Helpful Report

Posted 1 month ago

“Ordered a Smoker Grill on Sept 6. On Sept 11 I got a call from the shipping company that it would be delivered on the 12th or 13th. By the 13th it was listed as missing on the shoppers website. Called Home Depot who claimed to have called the shipper, and said it was not missing and that they had until the 19th to deliver my grill. I called again on the 19th because the shipper still showed it as missing, and the HD website said it was "Delayed" The person on the phone finally admitted that yes my grill was missing. The only thing they could do was refund my money and then I could order a new grill from them. I didn't want my money back, I wanted what I paid for and was due to me. Again the person on the phone said the only way they could fix it was to refund my money and I could order it again. Fool me once shame on you, Fool me twice shame on me. I took the refund and ordered the exact same grill from someone else that could physically verify the thing was in fact in stock. Cancelled all my accounts and subscriptions with HD and will never buy from them again.”

Helpful Report

Posted 1 month ago

“PLEASE BE AWARE, if you purchase a gift card that is sealed in the cardboard covering it comes in, it DOES NOT mean that it will not be stolen. Two weeks ago I purchased a gift card and loaded $300 on it for our sons new shop that needed electrical wiring. 8 days after I purchased the card and before I gave it to our son someone in Virginia used it and another gift card to make an online purchase. HOW? The card was totally enclosed in the packaging it came in from the store. Home Depot told me "sorry, nothing we can do but file a police report". Please, give cash or some other form of a monetary gift not a home depot gift card.”

Helpful Report

Posted 1 month ago

“EVERYTHING I have done with company has gone South. Please beware of allowing there delivery or installers in your home without ID. If you are alone make sure you have another family member with you. Check and don't sign anything unless you have inspected it. Just one sorry crappy company.”

Helpful Report

Posted 1 month ago

“Well If I had read the reviews first I would have never bought an appliance at Home Depot. In fairness, the guy in the store was good. My complaints are about the company Home Depot uses for deliveries. HOME DEPOT--IF YOU ARE SMART YOU WILL GET A NEW DELIVERY SERVICE BEFORE IT MAKES YOU LOSE ALL YOUR BUSINESS! I bought a washer. When the delivery guys got there they made a big deal over not being willing to tie it into my existing connections. First I had to stand there in front of them and disconnect my existing washer and move it out of the way--myself a 68-year-old woman--while two strong men watched! I can see from other reviews they apparently had no intention of setting up the washer. Not only did they tell me they refused to install, but then someone one else called me on the phone and told me again. I got it the first time and still do not appreciate it!!!! They asked if I wanted the washer sent back. Seriously--these people are ruining your business! They even insisted I sign the documentation of receipt and refused to give me a copy. So there I am-having to set up my own washer! After researching and watching a setup video on the internet and a trip to Home Depot to get a skinny wrench I set my washer up and ran a test load of wash--I needed a washer not an old and a new washer sitting in my basement! Washer works fine. Connections work fine. I have always gone to Home Depot but I too am going to Lowes next time.”

Helpful Report

Posted 2 months ago

“The Home Depot Delivery Program is a joke! They broke my order into 5 different single deliveries, totally ignored the request for delivery for M-F 7 am-4 pm only, and left $1,000 worth of tools on the street in front of our office after hours. Then when I called they sent my call to text messages and I stayed on the chat for over an hour!!! with no help. Luckily our cleaning staff saw the boxes and brought them in before they were stolen. Then there is no way to track what shipment was split. This delivery is the worst I've ever seen and the online help can't help! do yourself a favor either use Amazon or ship it to the store, because they do not care if they leave it out side and they ignore the delivery instructions completely.”

Helpful Report

Posted 2 months ago

“0 stars don't fall for the scam do not buy protection plan from Department store like walmart or Homedepot all will sign you up with allstate/Squre trade I did buy protection plan from home Depot / Allstate for my appliance. ice maker on referigator stopped working. I did call to send someone to fix and they said that to find company by yourself to fix it and send us the reicpts. after the repair done they rrfuse to pay . They need the repair company to call them and verify the company works and license and if they qualified. Most of the local repair company don't deal with insurance because of the time consuming . It is already 5 months and I can't get the money I did cancel the plan Buy the plan from the manufacture company”

Helpful Report

Posted 2 months ago

“My husband and I have used Home Depot in Westchester County New York the Mohegan lake store Cortland town Center since we moved here in 2011 and it has been one issue after another. The associates that work in the store for the most part are absolutely wonderful. They are knowledgeable And very helpful, intelligent and respectful but the follow through on products reaching your home is almost always flooded with paint that isn’t mixed tiles that are broken. Service people pay to install that refuse to do the installation for minor reasons or nonsensical reasons so once you place your order , the quality of Home Depot drops dramatically from the in-store experience also in store it will say that there are 14 available in store, but no one can find them and you quickly switch to some other choice and that can’t be found either so often times you don’t go home with what you intended.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.7 based on 1,006 reviews