The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,176 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well If I had read the reviews first I would have never bought an appliance at Home Depot. In fairness, the guy in the store was good. My complaints are about the company Home Depot uses for deliveries. HOME DEPOT--IF YOU ARE SMART YOU WILL GET A NEW DELIVERY SERVICE BEFORE IT MAKES YOU LOSE ALL YOUR BUSINESS! I bought a washer. When the delivery guys got there they made a big deal over not being willing to tie it into my existing connections. First I had to stand there in front of them and disconnect my existing washer and move it out of the way--myself a 68-year-old woman--while two strong men watched! I can see from other reviews they apparently had no intention of setting up the washer. Not only did they tell me they refused to install, but then someone one else called me on the phone and told me again. I got it the first time and still do not appreciate it!!!! They asked if I wanted the washer sent back. Seriously--these people are ruining your business! They even insisted I sign the documentation of receipt and refused to give me a copy. So there I am-having to set up my own washer! After researching and watching a setup video on the internet and a trip to Home Depot to get a skinny wrench I set my washer up and ran a test load of wash--I needed a washer not an old and a new washer sitting in my basement! Washer works fine. Connections work fine. I have always gone to Home Depot but I too am going to Lowes next time.”

Helpful Report

Posted 7 months ago

“The Home Depot Delivery Program is a joke! They broke my order into 5 different single deliveries, totally ignored the request for delivery for M-F 7 am-4 pm only, and left $1,000 worth of tools on the street in front of our office after hours. Then when I called they sent my call to text messages and I stayed on the chat for over an hour!!! with no help. Luckily our cleaning staff saw the boxes and brought them in before they were stolen. Then there is no way to track what shipment was split. This delivery is the worst I've ever seen and the online help can't help! do yourself a favor either use Amazon or ship it to the store, because they do not care if they leave it out side and they ignore the delivery instructions completely.”

Helpful Report

Posted 7 months ago

“0 stars don't fall for the scam do not buy protection plan from Department store like walmart or Homedepot all will sign you up with allstate/Squre trade I did buy protection plan from home Depot / Allstate for my appliance. ice maker on referigator stopped working. I did call to send someone to fix and they said that to find company by yourself to fix it and send us the reicpts. after the repair done they rrfuse to pay . They need the repair company to call them and verify the company works and license and if they qualified. Most of the local repair company don't deal with insurance because of the time consuming . It is already 5 months and I can't get the money I did cancel the plan Buy the plan from the manufacture company”

Helpful Report

Posted 7 months ago

“Bought an item they sent me wrong item. They now say out of stock now but they do have idems on their app. They want me to pay for their mistake, I will never buy from them again.”

Helpful Report

Posted 7 months ago

“Not happy with the 30day policy that I did not understand. In store credit is NOT the same unless the credit can be applied to my Home Depot account. Two reasons: (1)After two tries, I was unable to handle the power drive; (2) Had no one to load the lawnmower in my car and during the 30day period my area had bad(stormy) weather warnings; (3) Was able to return on 31st day thinking it was 30th day. Didn’t notice July had 31days. I had trouble finding someone to help me load the lawnmower in my car. Story manager was confused about the return date as well; he gave me a store credit which I thought I would be able to apply the credit to my store account. I cannot afford to spend $600.00 in store credit and pay for the lawnmower that I no longer have. I simply want my account to be credited for the returned lawnmower. I do not want this store credit.”

Helpful Report

Posted 7 months ago

“I looked up boom lift rentals on their website and found one that would meet my job requirements and a price I could afford on my fixed income. During the rental process I was asked if I wanted the insurance protection and said NO! When I returned the unit I noticed that the charge was higher than I had expected and was told that the insurance is mandatory. This added $55 to the rental cost. This is a very poor business practice and should be better disclosed so customers can make informed decisions on rentals. They should just increase the rental cost to include the insurance and not have hidden costs that customers are aware of!”

Helpful Report

Posted 7 months ago

“I paid for installation of a dishwasher and refrigerator and to my surprise upon arrival the contractor had stipulations. How does one not disconnected and reconnect the water line on a dishwasher and refrigerator for installation? How do you "install" a dishwasher without a water line? I mean, the main installation is the water line. Never again will I buy appliances from Home Depot. Now I am stuck looking for someone to connect my water line. Absurd.”

Helpful Report

Posted 7 months ago

“My dishwasher broke so I ordered a new one from Home Depot. I waited a week for delivery. I was looking forward to finally getting this done. The installers showed up with the new washer, and I left them in the kitchen to return to working from home. Immediately I could hear them like there were on some phone call. I thought nothing of it, but apparently they took "issue" with the water valve under my sink that my current dishwasher was using. I did not understand the problem as it worked fine. After a few minutes they explained because since there was a slight amount of corrosion on the valve they could not install the dishwasher. I would either have to get a plumber to replace the valve and reschedule the installation, call an appliance place to install it, or return the unit and start over. I opted to schedule a plumber and rescheduled another installation attempt for a week out. So the plumber comes out and tells me that he will replace it if I want, but there is nothing wrong with that valve. Further, he tells me that with dishwashers and Home Depot this is common and it actually happened to his own mother. He said he tried to tell the installers the valve was fine, but they would not budge. He then told them they could turn the water off to the entire house instead, nope not acceptable. They would not let the customer turn the water off at the house or at the valve nor would they let the customer sign a waiver. So UNLESS YOU HAVE A HOUSE THAT WAS JUST BUILD THE DAY BEFORE WITH SHINY NEW EVERYTHING they won't install your dishwasher. So the valve was perfectly find for a reasonable person to install a new dishwasher. I have been in my house 20 years and had bought dishwashers from Sears and Lowes, and this was the only time the valve was a big issue. I am attaching a photo - you judge. It is still solid and works fine. The sketchy part of this was the original installer waited til his co worker had stepped away to tell me that he COULD in fact install the dishwasher that evening, after his shift ended for $200 under the table. So I paid Home Depot already for installation, which they lied and said they could not do it because of the valve, but the valve was apparently fine because this guy would have done it that night for another $200. I passed on it as this whole operation is shady, sleazy, and I doubt this random guy was bonded and insured nor did I think he'd warranty his work. So the local plumber who I hired to come out to replace the "broken valve" said the valve was fine, and he ended up installing the dishwasher. But this is not the end of it. With the dishwasher Home Depot had left TWO cords - the junction box one for hardwiring dishwasher - which is what I intended to do - and a cord that plugged into a household outlet. The junction box cord was defective. Dishwasher would NOT power on. Home Depot is useless but Bosch will be sending us a brand new one. So to get me through while I wait for this replacement cord comes, the plumber connected it to the plug in one temporarily so I would not have to keep handwashing dishes yet another week. I am beyond frustrated with this installation experience. I had them install a built in microwave and except for the fact they did not leave me my product booklet, that went fine. Anything that requires them to hook up to water - dishwasher/Washer/Fridge with ice maker - expect them to come up with a fake phony reason to NOT be able to honor your install appointment. YOU will have to spend ANOTHER $200 replacing the working valve if it is not shiny enough for them, BUT maybe, since the installer knows this policy is a bunch of BS, maybe you can pay the installer $200 - ON THE SIDE WINK WINK - and under the table they will install it. I view this piece as a total SCAM. I will never buy another appliance from Home Depot ever again. I have relayed to 4 Home Depot customer service people so far my experience with the valve and the "under the table" guy and they just stay silent - like a "So what this is normal for Home Depot". So the COMPANY IS CONDONING THIS. They don't care - they just want to sell you a dishwasher. They don't care if you plan to have it one day but in realilty have to call in plumbers, electricians, whatever fake reason their install team can come up with to NOT do the planned install. Expect to wait at least a week longer and have to go through the expense and aggravation of getting something that is not broke fixed because their scam artist installers do not think it looks like it came out of a plumbing store. SKIP THEM.”

Helpful Report

Posted 7 months ago

“I ordered a brand new air conditioner from Home Depot , paid for it and told the girl in customer service it had to be delivered to the upper unit When I finally received it the air conditioner was delivered to lower area and the box was opened And it was upside down and the box was soiled Called Home Depot they were going to send someone out to bring the air conditioner to upper unit and it took so long I had someone eles bring it upstairs Had it installed today and the front of it is crooked”

Helpful Report

Posted 7 months ago

“I would rate home depot a -10 but that is not an option. We had our pellets delivered today. The delivery driver was a night to deal with. He broke an entire pellet and left it in the middle of our drive way. He also broke the bottom of the other pellets' and he didn't even put them where we asked him. Also my husband hand to pick up each bag himeself and make a pile, becuse he dropped it over the driveway. He had an attitude and just left, we will not be dealing with home depot anymore.”

Helpful Report

Posted 7 months ago

“Beware if you were expecting an appliance to be delivered by the Home Depot. I bought a refrigerator and the driver refused to make an attempt to deliver it because it was raining. I would recommend using Lowe’s because they have their own delivery service.”

Helpful Report

Posted 7 months ago

“Refrigerator had 48 hour return for any reason policy. Invoice stated that item was not eligible for pickup when first delivered but I am expected to bring it in myself to return it for defects within 48 hour window. Refigerator quit cooling today and never cooled adequately. Hasn't made but 30 ice cubes in 3 days. Called Home Depot and they said to call GE. Called GE and they said to call Home Depot. Losing all refrigerated food.”

Helpful Report

Posted 7 months ago

“Recently had to try to work with Homedepot resolution department. They are no help at all. Send you in circles won’t talk to you put you on hold for hours. They have my money and don’t and won’t refund me.”

Helpful Report

Posted 7 months ago

“Tried to sign up for vets discount.Scanned qr code and followed instructions.Website refused to upload a picture of my vets designated drivers license and DD214. says wrong format. Customer service sucks,too.I"ll go to Lowes or Menards.”

Helpful Report

Posted 7 months ago

“I have never been so disappointed with a company as I am with the Homedepot I ordered new kitchen cabinets in March they arrived the beginning of May 4 of them damaged I sent them pictures of the damaged cabinets and was told they would order replacement cabinets this was on 5/7/24 and was told I would have them in 2 1/2 weeks I tried calling the beginning of June to get a heads up on the status of the cabinets because my contractor had other jobs to do I got no calls back after calling and leaving messages then I finally talked to the warranty person that said I would have the replacement cabinets in 2 1/2 weeks and he told me he only got a replacement door and said he didn't order the cabinets he told me he was going to order the replacement cabinets and he would call me write back never happened went to the home depot on 7/19/24 talked to a manager and was told no cabinets were on order for me now I was out $1600 on my first contractor had to hire another contractor for $2300 to finish the job because the first contractor had other jobs to get i was told i would be compensated for the money i was out because it was the homedepot falt and when I called them on 9/10/24 I was told they could only compensate me $400 that's a long way from what I am out save your money now I have to get my lawyer involved.I WILL shop Lows or my local stores before I shop the homedepot”

Helpful Report

Posted 7 months ago

“Poor communication. Delivery set a week in advance. No show no communication. Better chance of receiving buying off curb. Terrible.”

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Posted 7 months ago

“HOME DEPOT WORKERS NEED MORE TRAINING. I was told by a chat rep that I will get compensated because of the dented stove. At the end nothing could be done because I didn't save the chat script as a proof. The chat rep said that they couldn't find any chat about it. lesson learned. Also schedule a tech to take a look at this new fridge. I reported under the 48 hours. At the end the tech can't fix the un even doors and the rubber sealant. Home depot refused to take it back because its over the 48 hours. Just told me go straight to the manufacture. Policy must be followed but they can also go around it depending on certain situation. One say yes, I can get you a replacement. Next thing, I know is no replacement can be order. Contacted LG but told should contact home depot. so frustrating!”

Helpful Report

Posted 7 months ago

“To Whom It May Concern, I would strongly advise against ordering items from Home Depot through their online app. There appears to be a glitch in the application that fails to notify customers when their packages have been delivered. Unfortunately, my family and I experienced this firsthand. After one of our packages was stolen without us being aware it had even been delivered, I contacted Home Depot multiple times to address the issue. Their response was disappointing. They acknowledged that the package delivery notification system was malfunctioning but still refused to take responsibility because their delivery partner, ONTRAK, had taken a photo showing the package on our porch. Here’s the solution they offered me: "We are sorry this happened and we understand your frustration. While we recognize the issue with the delivery notifications, there isn't anything we can do. You will need to file a report with the police for the missing package, send that report to Citibank, and possibly get reimbursed for the item. You can then reorder it." This response places the burden on customers, even though the failure to notify was due to a glitch in their system. If you're elderly, disabled, or have any limitations, this process could be especially cumbersome. Essentially, if you don't know your package has arrived and it’s stolen, Home Depot will not take responsibility, even if it’s due to a flaw in their app. Instead, they expect you to navigate a complicated process of filing a police report and seeking reimbursement from your bank. Consider this a warning to potential customers. My advice: test the system with a small order to see if notifications work for you before committing to larger purchases. Best wishes, and hopefully, you won’t have to learn the hard way as we did.”

Helpful Report

Posted 7 months ago

“Bought all items I needed that were in stock,Still took five days to be ready for pickup, to long. Spent a lot of money, very disappointed. Will never shop home depot again. I promise!”

Helpful Report

Posted 7 months ago

“Home Depot online ordering has been one of the biggest disappointments. I ordered a vanity 12 days ago. After missing my delivery date multiple times and numerous calls to the resolution team, nothing has been resolved and I do not have a vanity. I was informed the shipping company is too busy to deliver my order and I can wait until next year to receive my order. At this point I asked for a refund. I was put on hold over an hour, informed management was in a meeting and too busy to speak to me, they might call me back at their convenience. So no product, no refund. I'd call that theft. Needless to say I will not shop online or in-store at Home Depot as they ripped me off $700. Buyer beware when ordering from Home Depot. Also note HUB group was the shipping company. Very unreliable.”

Helpful Report

Posted 7 months ago

The Home Depot is rated 1.6 based on 1,176 reviews