“There’s only ONE thing Horizons Music are good at: that’s posting fake 5 star reviews of their own company on Trust Pilot. Have a look. So dodgy!
Do NOT buy anything from professional scammers Horizon Music - you will most certainly not receive any products. How this company has avoided criminal prosecution up to now is completely beyond me. I guess it’s just a matter of time.
AVOID!!”
“Please do not order anything from this company. A complete and utter joke. Accept your order and fail to deliver after many many weeks. Then promise to cancel the orders and refund. They don’t refund. The owner of the business Neil Monteiro promises to sort well guess what he doesn’t. The matter is now in chargeback with card provider. Emailed today stating this review would be listed if not refunded by close today. Needless to say no reply. I have a thread of e mails confirming this utter incompetence. Again please do not deal with these jokers.”
“Habitual liars and nasty staff who continually mislead customers and promote records they don’t stock. Support proper independent online distributors like Boomkat or Bleep.
Have a look at all the negative reviews on here and TrustPilot. Avoid Horizons Music like the plague!”
“WORST EXPERIENCE OF BUYING RECORDS IN 40 YEARS
horizonsmusic have had my £175 since the 3 August. They never had the stock and will never get it but still they advertise it on they website
Instead of giving me a refund when I asked for it, they want to abuse me, the customer on the phone instead.
Holding onto my money for as long as possible. Now I have to wait for the long drawn-out paypal process until I'm refunded.
horizons music also uses deflecting tactics to cover up their abysmal to their customer. Look at the review below same old story
To cover myself, I recorded the calls.
So Neil if you have anything to lie about like you did on trust pilot. I have an hour recording of your staff abusing me which I'm more than happy to put up on, sound cloud and mix cloud”
“They sell items they don't have!!!
They listed an item in preorder, I ordered it, paid for it, and then they said they don't have it. I asked for the order to be cancelled (full refund on my credit card) and they are IGNORING my emails. They don't realize that that limited edition may be sold out everywhere else in the meantime! Order 25810 . AVOID THESE THIEVES!!!”
“DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS STORE/THESE PEOPLE.
Is it not possible to leave a review absent of any stars? Or even negative stars??
These people take your order/money and then ghost you and/or fob you off with automated emails stating there are delays on orders due to a move to new premises/warehouse (they've been moving for a couple of years now!!). At no point will they commit to fulfilling an order or adhering to their responsibilities under the Trading Standards Act. The items are likely not in stock. I was fobbed off with either no info or vague statements. I had to raise a dispute via Paypal and then escalate it further before eventually receiving a refund. Horizons Music did not engage in that process at all.. scumbags. This process took almost 3 months from originally placing the order. There are extensive threads on e.g., Facebook, Discogs and other review platforms with a considerable volume and range of people that have experienced this same issue. You might get lucky, but it ain't worth the risk. The owner Neil is an absolute pleb, so too is the assistant Carolyn - both are full of complete sh!t (if they even answer the phone to you!).”
“Not worthy of any star, but have to give one.
Absolute criminals. Will steal your money any not give you anything. Avoid avoid avoid. These should be shut down and prosecuted!”
“Dreadful company! Avoid Horizons Music at all costs. Placed an order for an item which they had in stock according to their website (not a pre-order). Did not receive order confirmation or ANY replies to my chasers. They also blocked me on Instagram and Twitter when I chased them up there. Had to file a PayPal claim to get my money back.
Horizons Music seems like a criminal enterprise judging by the reviews on there and Trust Pilot.
AVOID THESE SCAMMERS!”
“Pre ordered an item for same/next day delivery. Nearly a week since the release date and I've heard NOTHING. They ignore all emails and calls. Police should investigate”
“There are loads of lovely people selling records in the UK that love music and care about their customers. Neil at Horizon Music is not one of those.. Do yourself a favour and purchase your vinyl from somewhere else. I bought a faulty 12” from Horizon, emailed & called to get it sorted out and never heard back from them. If you read the reviews you’ll see I’m not the only one with this kind of experience.. Avoid at all costs and tell everyone you know to steer clear.”
“If I could give them minus i would. Talk about shooting yourself in the foot these guys defo have no toes left or feet for that matter. All records were "In Stock" I waited over 3 months didnt get a shipped confirmation or a reply from over 5 emails. These cowboys are dishonest and misleading to a huge percentage of their customers.
Like all music websites if you want something thats rare or in demand you gotta be there that day or have pre-order with a confirmation. If these guys are still showing it in stock when everyone else is sold out - its gone!!!
Horizons Music rely on you being gullible and desperate as i bet these are not your first choice in a music supplier. Why ruin your reputation by lying and deceiving your customers? Small business only survive on their reputation and good customer service increases sales and return patrons.”
“Just as the others have said, these guys don't respond to any emails or send your records. They simply ignore you and hope you'll go away. Thankfully I paid with PayPal and will be able to get my money back, but it's still a long and annoying process. Order from Juno or somewhere else that actually cares about their customers.”
“It's unreal that a business offers worldwide shipping but refuses to correspond by email
They do seem to know how to operate a computer, mind you, since they:
- Fill their webshop with hard-to-find titles they don't carry
- Collect money up-front and refuse to refund
- Reply to bad reviews on Trustpilot and solicit 5-star ones every time the bad ones come in
- Update their social media (where they block customers who ask for order assistance)
I've been requesting a cancelation and refund on an order clearly I will never receive (they said it was a pre-order.. but there is no repress announced??) since FEBRUARY, both on Trustpilot and by email. They reply on Trustpilot so I know they're aware... they just choose not to follow through. Out of spite? Just plain fraud? Hard to know but avoid this gong show.”
“I ordered a record before Christmas via Discogs and made an immediate payment via PayPal. Horizons Music never changed the order status from 'payment pending' to 'payment received'. They ignored several of my chaser emails and I had to click on 'seller not responding' before someone got in touch saying "I'll have a look for your record at the weekend".
The trail then went dead again. I had to click on 'seller not responding' more times and each time Horizons would get back with another vague excuse. Strange as the record I bought wasn't even a pre-order - it was advertised as being in stock.
Weeks later I got bored of waiting and filed a PayPal claim. Luckily PayPal refunded me the money.
I left a negative seller review on Discogs and Horizons had the nerve to leave a negative buyer review!! Unbelievable! I raised this with Discogs and they obviously removed it. Also, I received a phone call from a very aggressive sounding employee asking me "do you think negative reviews are helpful...DO YOU?". Customer service, huh! How rude. If you read this Horizons: I would suggest that you spend more time packing records which you supposedly 'stock' than a going after dissatisfied customers.
Avoid this company like the plague!”
“Placed an order nearly a year ago, still waiting for my records 11 months later. After two months of waiting I managed to get in touch after some chasing and was told they were waiting for a reprint of one of the six records I ordered. Nine months later and I still have no goods and the company are ignoring emails, not answering the phone, and have blocked me on social media. Lots of terrible reviews for this business online - I strongly recommend any vinyl buyers avoid them.”
