“I feel very loathed to give it 1 star. this is a cowboy company, it seems to me like they have managed to pull in feeds from other music websites and try and present that they have music in stock when they don't anything. who in the 21st century still uses btinternet.com for a professional web mail account (most people would use the domain address). I've been waiting 3 weeks for my vinyl and neil stopped responding to me 2 weeks ago. I've contacted my bank to get the money back, this individual's website needs to be taken offline and reported to the trading standards. complete rip off and makes a mockery of all those passionate music lovers who work so hard to provide us with great music.”
“If you HAVE TO, if you REALLY, REALLY HAVE TO and after the discussion with your gods you still HAVE TO* buy anything from Horizon - use PayPal for your protection.
It took me longer than a month and many stupid emails about nothing from them to finally receive a refund and only because I started a claim via PayPal attaching all emails, screenshots etc.
* do you really?”
“Neil monteiro is a lying joke of a man! Advertised records he doesn't have, doesn't respond to emails and doesn't refund money he owes you! DO NOT BUY FROM HORIZON MUSIC!”
“There’s only ONE thing Horizons Music are good at: that’s posting fake 5 star reviews of their own company on Trust Pilot. Have a look. So dodgy!
Do NOT buy anything from professional scammers Horizon Music - you will most certainly not receive any products. How this company has avoided criminal prosecution up to now is completely beyond me. I guess it’s just a matter of time.
AVOID!!”
“Please do not order anything from this company. A complete and utter joke. Accept your order and fail to deliver after many many weeks. Then promise to cancel the orders and refund. They don’t refund. The owner of the business Neil Monteiro promises to sort well guess what he doesn’t. The matter is now in chargeback with card provider. Emailed today stating this review would be listed if not refunded by close today. Needless to say no reply. I have a thread of e mails confirming this utter incompetence. Again please do not deal with these jokers.”
“Habitual liars and nasty staff who continually mislead customers and promote records they don’t stock. Support proper independent online distributors like Boomkat or Bleep.
Have a look at all the negative reviews on here and TrustPilot. Avoid Horizons Music like the plague!”
“WORST EXPERIENCE OF BUYING RECORDS IN 40 YEARS
horizonsmusic have had my £175 since the 3 August. They never had the stock and will never get it but still they advertise it on they website
Instead of giving me a refund when I asked for it, they want to abuse me, the customer on the phone instead.
Holding onto my money for as long as possible. Now I have to wait for the long drawn-out paypal process until I'm refunded.
horizons music also uses deflecting tactics to cover up their abysmal to their customer. Look at the review below same old story
To cover myself, I recorded the calls.
So Neil if you have anything to lie about like you did on trust pilot. I have an hour recording of your staff abusing me which I'm more than happy to put up on, sound cloud and mix cloud”
“They sell items they don't have!!!
They listed an item in preorder, I ordered it, paid for it, and then they said they don't have it. I asked for the order to be cancelled (full refund on my credit card) and they are IGNORING my emails. They don't realize that that limited edition may be sold out everywhere else in the meantime! Order 25810 . AVOID THESE THIEVES!!!”
“DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS STORE/THESE PEOPLE.
Is it not possible to leave a review absent of any stars? Or even negative stars??
These people take your order/money and then ghost you and/or fob you off with automated emails stating there are delays on orders due to a move to new premises/warehouse (they've been moving for a couple of years now!!). At no point will they commit to fulfilling an order or adhering to their responsibilities under the Trading Standards Act. The items are likely not in stock. I was fobbed off with either no info or vague statements. I had to raise a dispute via Paypal and then escalate it further before eventually receiving a refund. Horizons Music did not engage in that process at all.. scumbags. This process took almost 3 months from originally placing the order. There are extensive threads on e.g., Facebook, Discogs and other review platforms with a considerable volume and range of people that have experienced this same issue. You might get lucky, but it ain't worth the risk. The owner Neil is an absolute pleb, so too is the assistant Carolyn - both are full of complete sh!t (if they even answer the phone to you!).”
“Not worthy of any star, but have to give one.
Absolute criminals. Will steal your money any not give you anything. Avoid avoid avoid. These should be shut down and prosecuted!”
“Dreadful company! Avoid Horizons Music at all costs. Placed an order for an item which they had in stock according to their website (not a pre-order). Did not receive order confirmation or ANY replies to my chasers. They also blocked me on Instagram and Twitter when I chased them up there. Had to file a PayPal claim to get my money back.
Horizons Music seems like a criminal enterprise judging by the reviews on there and Trust Pilot.
AVOID THESE SCAMMERS!”
“Pre ordered an item for same/next day delivery. Nearly a week since the release date and I've heard NOTHING. They ignore all emails and calls. Police should investigate”
“There are loads of lovely people selling records in the UK that love music and care about their customers. Neil at Horizon Music is not one of those.. Do yourself a favour and purchase your vinyl from somewhere else. I bought a faulty 12” from Horizon, emailed & called to get it sorted out and never heard back from them. If you read the reviews you’ll see I’m not the only one with this kind of experience.. Avoid at all costs and tell everyone you know to steer clear.”
“If I could give them minus i would. Talk about shooting yourself in the foot these guys defo have no toes left or feet for that matter. All records were "In Stock" I waited over 3 months didnt get a shipped confirmation or a reply from over 5 emails. These cowboys are dishonest and misleading to a huge percentage of their customers.
Like all music websites if you want something thats rare or in demand you gotta be there that day or have pre-order with a confirmation. If these guys are still showing it in stock when everyone else is sold out - its gone!!!
Horizons Music rely on you being gullible and desperate as i bet these are not your first choice in a music supplier. Why ruin your reputation by lying and deceiving your customers? Small business only survive on their reputation and good customer service increases sales and return patrons.”
“Just as the others have said, these guys don't respond to any emails or send your records. They simply ignore you and hope you'll go away. Thankfully I paid with PayPal and will be able to get my money back, but it's still a long and annoying process. Order from Juno or somewhere else that actually cares about their customers.”
