HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

Questions

Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@hp.com

Write Your review

Tell us how HP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY AT ALL COSTS!! I am gobsmacked for the amout of quality issues I have had with my laptop after paying over £1000 11 months ago. I bought the hp envy x360 and the quality issues ive faced have been shocking!! I opened my laptop today the screen just broke off, I opened it a little more for the screen to just shatter, gobsmacked!! Based on reading alot of other reviews people are dealing with the same issues, how this company is trading is criminal!! I will be going out my way to make people aware of how bad this company is as well as reporting them to bbc watchdog and trading standards!! AVOID THIS COMPANY AT ALL COSTS!!!”

Helpful Report

Posted 6 years ago

“Absolute joke. Sold me a faulty device and failed to collect it on two arranged dates. nobody there respects customers.so far their support made so many crucial mistakes that i am speechless. i ve lost my discount, day of work, day of school and a month of nerves, 5 different people sends you to other people and do anything to just shut you up and pretend to help. Avoid at all cost and do not hesitate to pay even a bit more to get your stuff from somewhere else.”

Helpful Report

Posted 6 years ago

“I purchased a new laptop with a screen problem. They agreed to replace. Emails take 4-5 days to reply to or ignore, they arranged two collections but didn’t send a box or address/bar code for the collection do spent two days waiting in. It’s bern a month and they still haven’t collected my new laptop to exchange! £750 for a useless laptop. I e never experienced such poor after sales from any company ever! It’s horrific!”

Helpful Report

Posted 6 years ago

“I tried to claim on their cash back scheme and after sending everything off as requested in their terms and conditions waited to hear back if the claim was valid. After not receiving anything from them I used their claim tracker to find out that they were waiting for some further details which they had emailed me for. I checked all my email folders and could find no email from them anywhere. Note that I run a business and all emails are automatically archived as well as showing in the inbox folder. I emailed them and was told that they required me to send them the email confirming that I had signed up for their instant ink, which I had already sent to them in my original claim. I duly sent the email and they replied that they had emailed on a certain date and requested the details be sent within 7 days. Since it was now outside the 7 days my claim was invalid. How strange that they had received the copy of the receipt but not the copy of the confirmation email ( sent in the same message from their website based claim form). How strange that their email requesting further details is the only one not in my email account. How strange that they don't have the facility to see that they have sent the confirmation email to me in the first place to facilitate a claim. How strange that searching online I can find several others who have had the same type of BS from them. How strange that from now on this is one business user who will not be dealing with them again when I next need any computers, printers or peripherals.”

Helpful Report

Posted 6 years ago

“Never ever think that HP will honour their cashback offers and don't even imagine they'll talk with you, reply to messages or help in anyway when you need them.”

Helpful Report

Posted 6 years ago

“this is the crappest business in the u.k. I bought a new hp printer in Feb this year, the ink which comes with ir printed 5 pages then ran out . I ordered 2 more sets of ink, they only sent 1 set, after loads of searching phone numbers I then emailed, was told that they would look into it, took a week, admitted the problem , were going to send the other inks out, but then refunded my money for 1 set , so I had to pay postage again for the other set. Theprinted then stopped working las week, so I had to leave it with the store, and buy another printer.Have ordered agaIN 2 SETS OF INK, THEY HAVE AGAIN SENT ONLY 1, SO I'm now going round in circles. Wouldn't touch this cowbot outfitwith a barge pole if I were you. If in doubt about this feedback ring me on 07540723400 and I'll give you the full version.”

Helpful Report

Posted 6 years ago

“I ordered a HP Envy 13 directly from their store. The one I received had a faulty screen. I contacted them within an hour of the laptop arriving. Was told that they would call me back - which they never did. I phoned them back, to which it was confirmed that I would receive a replacement. From this I heard nothing from HP until the courier firm arrived to collect my broken laptop - with no prior warning that they were going to collect the product. Luckily, I did receive a replacement. However, I am failing to receive adequate service in transferring a care package THAT I PAID FOR to the replacement laptop. I have been told repeatedly to wait for an email from the "correct department". It has been over two weeks and I still haven't had this transferrred”

Helpful Report

Posted 6 years ago

“Failed to deliver my order as promised. Said they’d have to file a claim with the courier .... why is that my problem and as the paying customer, why should I have to wait who knows how long for that process to happen??? Why couldn’t HP immediately replace my goods and sort out their claim with their courier in their time, not mine? Unfortunately for HP, I could see from the couriers website the parcel wasn’t even with them, it was still with HP! Phone calls to HPPost sales every day, emails to them every day, until eventually they agreed to cancel the order and refund me. I have even contacted their CEO.... and I STILL HAVE NOT RECEIVED A REFUND. Customer Service doesn’t get worse than this. These people are rogues who take your money and fail to deliver the goods. Where I come from that’s called fraud. Will be getting trading standards involved and BBC Watchdog if my money isn’t back in my account today.”

Helpful Report

Posted 6 years ago

“Ordering process was OK, but delivery side was poor. No comparison with Amazon Prime next day delivery.”

Helpful Report

Posted 6 years ago

“I spent £1200 on a gaming laptop with 3 years warranty. I bought based on the reviews because it could handle my software (I am a web/app developer and graphic designer. The laptop ceased working 5 weeks after purchase, HP spend many hours on the phone with me while remote accessing the laptop and could not fix the issue, it was concluded that machine was faulty, possible a motherboard issue. They told me that the only option was to send it back for repair. I am a student in my final few months at Uni, I need my computer. I asked can they collect this one and send me a replacement? They said no, after 28 days it is repair only! I find this policy shocking, if I had bought it from Currys PC World or Amazon, they would have replaced or refunded (I know this from experience with other items)”

Helpful Report

Posted 6 years ago

“Purchased a printer. After 7 months the printer was deemed faulty and a new printer sent in replacement. After 6 months the new printer is now not working also and HP are refusing to fix/replace it as the original printer is out of warranty, even though a brand new unit was issued 6 months ago! Total rip off company and will not be using HP products again!”

Helpful Report

Posted 6 years ago

“No manager will speak with you, no intention of ever returning a call or giving feedback and do not even believe in the worth of their own products. Mis-sold a computer with no wifi and within 30days were only offering less than 50% of the value as a 'negotiated' credit towards an alternative. They lied about timelines. Terrible service, will never use them again.”

Helpful Report

Posted 6 years ago

“HP is a detestable retailer: they force HP printer owners to buy HP only cartridges, which prices are OUTRAGEOUSLY high! If you go on Amazon and buy a cartridge from another suppliers, those horrible people from HP will forbid you to use your printer! I HAVE NEVER SEEN SUCH RESTRICTION OF TRADE, AND ABUSE OF DOMINANT POSITION AND POWER, FROM A RETAILER. HP should receive a MASSIVE FINE for acting in such an anti-competite manner like this. Also, their customer service is horrendous and useless, even worse than Applecare, which is difficult to achieve, frankly. HP is horrible and should stop trading all together.”

Helpful Report

Posted 6 years ago

“I bought a new laptop in March 2017. It was slow from the start and kept disconnecting from wifi. Repeated contact with HP support resulted in no change. I asked them if there was a problem with Windows 10 on the machine but got no answer. I sent it back for service. On returning it they simply left it outside my house on the ground and did not ring and the laptop remained as slow as ever. I think the delivery damaged the casing (but cannot prove). Eventually after the cooling fan failed at 10 months old I asked for a refund or new laptop. At that point they told me I was entitled to nothing (still had nearly 2 months warranty left) and they had sold me a machine that was not powerful enough to run Windows 10 properly! The machine is not fit for purpose and the customer service is the worst I have ever experienced. I really want to warn others off this company.”

Helpful Report

Posted 6 years ago

“There is little wonder that the company has such a shockingly poor rating on trustpilot (1.7 out of 10 stars) and on here. I would give them 0 stars if I could. Truly horrible experience and I would encourage you to stay well away from this company and its products. On 26/11/16 I bought my HP laptop for around £600. In December 2016 HP contacted me to say I’d been sent the wrong model, and on 11/01/17 they replaced it and gave me my correct, current laptop. This was the first mistake they made and it inconvenienced me greatly, but at least it was eventually resolved. Then on 4/5 November 2017 weekend I travelled with my laptop and charger stored securely in a laptop bag, but later noticed that it had sustained several scratches despite being stored responsibly. This obviously indicates poor quality paintwork on the laptop as its own charger was so easily able to scratch it. On 7th November I spoke to HP customer services and told them this story in detail, and they reassured me that my laptop’s chassis would be replaced free of charge under my warranty. I was actually impressed at how easy and professional this had been. I was very wrong! Laptop was taken away, and on 22/11/17 I got a receipt that it had been received in the repair centre. To my surprise, a few days later I was contacted by someone from HP, who claimed to be someone senior in the customer relations department but refused to provide his manager's details. This person demanded payment for the job despite acknowledging that HP had told me this would be free. I tried to question the ethics of this with him but he was rude and would not listen. He would not shift on the demand for payment, or honour the promise his previous colleague had made. Instead of addressing my point, he had the laptop sent back to me without being repaired, having wasted a lot of my time and compromised my productivity whilst I had been without my laptop. I should not be in any way responsible or have to bear the consequences for their customer services team not knowing what is and isn’t covered by the warranty and at what cost- once a promise has been made, it should be honoured, and this is what I have repeatedly tried to contact HP about. A £57 repair to a chassis means nothing to such a large company but means everything to a customer who has been treated so poorly, with continuous mistakes from them. I’ve tried to complain several times to people on online chat but no one is bothered or interested in helping. In fact, these people claim that a complaints department doesn't exist, and have offered me a 'discounted' repair at three times the price that the original email was demanding! Disgusting crooks, out to squeeze money from innocent people who have already spent large amounts on their products.”

Helpful Report

Posted 6 years ago

“Why are HP still using DPD to deliver their items? Third time this has happened, DPD delivery man just put card through door without ringing door bell! Look at other reviews. If I owned the company I would not be using a company like DPD to deliver my items to customers!”

Helpful Report

Posted 7 years ago

“I bought an HP Officejet Pro 6960. It said it had a wifi connection. It works fine over USB but the wifi connection is a myth. I spent hours wading through their support site. Lots of other people have the same problem. It's obvious they couldn't be bothered to make it work and just claimed on the box that it had wifi, but it doesn't really. They were pretty good at signing up my credit card for replacement ink cartridges, but they couldn't care less about providing a printer that actually works as advertised.”

Helpful Report

Posted 7 years ago

“Recently bought the HP Spectre x360 13" and my word is it a sexy laptop. I was stuck on what configuration to go for based on my college and YouTuber needs but sure enough after a quick email to HP's sales team I I found the right one for me. The team have been super helpful allowing for great belief that HP will continue this standard of customer service in the future.”

Helpful Report

Posted 7 years ago

“Exceptionally poor customer service. Refused to process order cancellation request despite it being well within distance selling regulations time constraints, claimed already dispatched only to admit it hadn’t actually left their warehouse. Refused to escalate complaint and then proceeded to disapatch item after my phone call.”

Helpful Report

Posted 7 years ago

“I called this number since my HP printer Ink didn't work, considering the domain name "hp.supportnumber.uk", I assumed it is the HP customer service. I explained the problem, and they offered me a £100 year membership to "fix the problem". I was confused about why would HP charge for support, and asked again if they really are HP's customer support. He told me that they are, and when I asked again of why they charge for the support he hung up.”

Helpful Report

Posted 7 years ago

HP is rated 1.3 based on 293 reviews