Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Refused a exchange for items that are clearly yours. I paid cash but lost my recipt. Mangers and staff at Nottingham branch refused . I pointed out this is illigal and in breach of my consumer rights.No joy what so ever .”

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Posted 5 years ago

“Don’t Expect to get any help when you go here they’re terrible the lady showed us how to do it it’s not about showing us we needed help!!!”

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Posted 5 years ago

“Horrible rude customer service, missing parts, over charged and given wrong product, and policy extremely difficult for refund of money overcharged”

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Posted 5 years ago

“Worst company I have ever dealt with. I ordered 2 dressers online for my daughters birthday in october. They were finally supposed to deliver Nov 13th. Didn't show up. Called the next day and said they had to reschedule for the next week because of delays. Nobody called or showed up in the window time they gave. They called 2.5 hours after the window and said I had 10 minutes to get home to sign for delivery. Couldn't leave work 30 minutes away to make it. Now they say it was cancelled and I have to pay $200. I recommend wayfair, hayneedle, overstock etc. NEVER NEVER NEVER chance anything with this company or they will take your hard earned money and you will be super disappointed. Unreal.”

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Posted 5 years ago

“I recently left a review on the kokian jar. I was sent an email from customer service saying the instructions say to wash and dry thoroughly. Absolutely disgusting. I did wash and dry but it still stank. I was made out to be an idiot. I'm taking this terrible response further.”

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Posted 5 years ago

“Please you must watch the documentary “Broken” episode “ deadly dressers “ On Netflix or where ever you can find it. We need to come together and boycott this company!!”

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Posted 5 years ago

“I bought 2 chest drawers. One small drawer was broken. Talked to 3 different people and none had any motivation to help solve my problem.”

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Posted 5 years ago

“Very disappointed! We were moving into a new place and made sure to order early (Nov. 25, 2019) so we have it on time. We bought a sofa bed, bed frame, TV stand, dining set, duvet, pillows, etc. from them. Delivery was supposed to be on Nov 30, 2019. They said everything was on track. We waited for 4 hours and called XPO and IKEA several times with a LOT of waiting time on the phone only to find out that it was not coming and no one updated us regarding this. We had to call and reschedule. Same thing happened for Dec. 2 delivery and again on Dec. 5. XPO and IKEA staff were giving false updates and have NO IDEA where our orders are. Either they weren't being transparent or have no clue at all. We ended up having to cancel because when we called them again, they said it was in the WRONG warehouse and was going to be delivered on Dec. 10... They were very unapologetic about it and did not even offer any solutions. Would NOT recommend this to anyone! We wasted so much of our time calling and waiting. I am still waiting for my refund. Worst service ever!”

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Posted 5 years ago

“We've approached ikea for remodeling of our kitchen they've suggested to pay 3000 so that the planner would visit our home and take the measurements and give us the design and we wouldn't have to visit the store until the selection of the counter top and other products. As told, planner has visited along with other personal and took the measurements (which also happened after many follow ups). They've sent us the plan which didn't include the whole kitchen but a part of it (which also was done late). Later after contacting the planner she said she would send the whole plan the very next day but it has been weeks that there is no progress nor the design was sent. They have not replied to calls or mails. Such a poor service. Didn't expect such a bad service from them. Being a reputed brand shameful for having done this. This is not the reason we have paid 3k.”

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Posted 5 years ago

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Posted 5 years ago

“They were supposed to deliver between 6 and 11 pm and all of a sudden we got an email at 10 saying they missed us. We were home all evening! Ridiculous!”

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Posted 5 years ago

“Swift securely packaged deliveries. Plus they have seat pads that exactly fit their dining chairs🙂”

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Posted 5 years ago

“Swift securely packaged delivery.....& they have seat pads that exactly fit their dining chairs-sweet🙂”

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Posted 5 years ago

“I ordered the 4x6 picture frames and them had to cut my pictures cause the size is off.”

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Posted 5 years ago

“They delivered me a broken sofa which is not possible to assemble and they told me that earliest day they can pick up this garbage is in 5 days and I have to live with it in the middle of my living room until then.”

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Posted 5 years ago

“Really annoyed at ikea have been waiting for delivery today only to be phoned during estimated delivery time and told that they had written down the wrong address, they were in fact only 10 minutes away in the next village !!! and they gave me the postcode of the address they were at and due to the fact they had other deliveries that would end up being delayed by an hour !!!! , even though they were still 20 mins in the estimated delivery time if the delivered my sofa bed they told me they were not going to deliver my sofa bed and I would have to wait for another delivery date which is now friday ..... so its ok not to put anybody else out hour but its ok to put me out 3 days for the sake of a 10 min drive and not apology for their mistake with my address .”

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Posted 5 years ago

“Bought 4 "Skälland" outdoor chairs. Their product description has blather that claims quality, "...problem with bend straightened out." Maybe so, but problem with manufacturing quality not straigtened out, Three of the chairs assembled without problem, but one had a manufacturing defect -- a bolt would not screw into one of the arms...it just slipped in and was floppy. Customer service by phone insisted that I had to return to the store and do an exchange, would not guaranty that there would be a repacement in stock, and would not simply ship me a repacement for the defective part. So I drove the 28 miles to the store, went through the return process, was told that there might still be one in stock (there were three). The experience was difficult and time-consuming. Perhaps Ikea makes it difficult to fix a problem so that I would not bother. I've found it much easier dealing with defective merchanise from Wayfair and Amazon. I don't know how I got it into my head that Ikea would be easier.”

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Posted 5 years ago

“Trying to charge someone £40 for delivery when the item itself is £35 is greedy and disgusting. I’ve purchased a whole kitchen from there for thousands of pounds and this is the one item needed to finish it off. It is not available at the store for pick up and they refuse to send it over from their warehouse even though they have other items shipped over to the store from there daily. I wish I’d never bought anything from Ikea, this will definitely be the last time. Rather spend my money at a place they know what customer care is.”

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Posted 5 years ago

“I have spent $10K on Ikea cabinets for a Kitchen. My review; Do NOT expect any help from Ikea, all they know is the design program and the theory. They know how to sell it to you. Expect to hire a cabinet professional to make the kitchen look finished. There is little trim available from Ikea, it has to be made. The savings look good from the onset but my experience, THE SAVINGS IS NOT WORTH IT & they deplete considerably as the project progresses. I have another kitchen to build in another house I am moving to. It will NOT be ikea. The up side, the kitchens are incredibly intuitive & well thought out. They go together easily if you can follow the complicated plans. The finished product looks good. Not great, just good. The down side, the material is awful. Any modifications are very difficult because of the materials it is made of. Much of it is actually compressed paper. The communications with Ikea is awful. As advice for your project they send you to third party you-tube videos. The support is dismal, the store personnel are rude & un-knowledgeable & the store management is poor & unavailable.The frustration was NOT worth the savings. I am a retired construction veteran. I know construction. I will not work with Ikea again, ever.”

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Posted 5 years ago

“Absolutely shameful customer service. Do not show up on day of delivery, impossible to talk to. Would not advise anyone to use Ikea's online platform.”

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Posted 5 years ago

Ikea is rated 1.5 based on 1,604 reviews