Name: Ikea
Rating: 1.51

“Worst company I have ever dealt with. I ordered 2 dressers online for my daughters birthday in october. They were finally supposed to deliver Nov 13th. Didn't show up. Called the next day and said they had to reschedule for the next week because of delays. Nobody called or showed up in the window time they gave. They called 2.5 hours after the window and said I had 10 minutes to get home to sign for delivery. Couldn't leave work 30 minutes away to make it. Now they say it was cancelled and I have to pay $200. I recommend wayfair, hayneedle, overstock etc. NEVER NEVER NEVER chance anything with this company or they will take your hard earned money and you will be super disappointed. Unreal.”

Helpful Report

Posted 4 years ago

“I recently left a review on the kokian jar. I was sent an email from customer service saying the instructions say to wash and dry thoroughly. Absolutely disgusting. I did wash and dry but it still stank. I was made out to be an idiot. I'm taking this terrible response further.”

Helpful Report

Posted 4 years ago

“Please you must watch the documentary “Broken” episode “ deadly dressers “ On Netflix or where ever you can find it. We need to come together and boycott this company!!”

Helpful Report

Posted 4 years ago

“I bought 2 chest drawers. One small drawer was broken. Talked to 3 different people and none had any motivation to help solve my problem.”

Helpful Report

Posted 4 years ago

“Very disappointed! We were moving into a new place and made sure to order early (Nov. 25, 2019) so we have it on time. We bought a sofa bed, bed frame, TV stand, dining set, duvet, pillows, etc. from them. Delivery was supposed to be on Nov 30, 2019. They said everything was on track. We waited for 4 hours and called XPO and IKEA several times with a LOT of waiting time on the phone only to find out that it was not coming and no one updated us regarding this. We had to call and reschedule. Same thing happened for Dec. 2 delivery and again on Dec. 5. XPO and IKEA staff were giving false updates and have NO IDEA where our orders are. Either they weren't being transparent or have no clue at all. We ended up having to cancel because when we called them again, they said it was in the WRONG warehouse and was going to be delivered on Dec. 10... They were very unapologetic about it and did not even offer any solutions. Would NOT recommend this to anyone! We wasted so much of our time calling and waiting. I am still waiting for my refund. Worst service ever!”

Helpful Report

Posted 4 years ago

“We've approached ikea for remodeling of our kitchen they've suggested to pay 3000 so that the planner would visit our home and take the measurements and give us the design and we wouldn't have to visit the store until the selection of the counter top and other products. As told, planner has visited along with other personal and took the measurements (which also happened after many follow ups). They've sent us the plan which didn't include the whole kitchen but a part of it (which also was done late). Later after contacting the planner she said she would send the whole plan the very next day but it has been weeks that there is no progress nor the design was sent. They have not replied to calls or mails. Such a poor service. Didn't expect such a bad service from them. Being a reputed brand shameful for having done this. This is not the reason we have paid 3k.”

Helpful Report

Posted 4 years ago

“We've approached ikea for remodeling of our kitchen they've suggested to pay 3000 so that the planner would visit our home and take the measurements and give us the design and we wouldn't have to visit the store until the selection of the counter top and other products. As told, planner has visited along with other personal and took the measurements (which also happened after many follow ups). They've sent us the plan which didn't include the whole kitchen but a part of it (which also was done late). Later after contacting the planner she said she would send the whole plan the very next day but it has been weeks that there is no progress nor the design was sent. They have not replied to calls or mails. Such a poor service. Didn't expect such a bad service from them. Being a reputed brand shameful for having done this. This is not the reason we have paid 3k.”

Helpful Report

Posted 4 years ago

“They were supposed to deliver between 6 and 11 pm and all of a sudden we got an email at 10 saying they missed us. We were home all evening! Ridiculous!”

Helpful Report

Posted 4 years ago

“Swift securely packaged deliveries. Plus they have seat pads that exactly fit their dining chairs🙂”

Helpful Report

Posted 4 years ago

“Swift securely packaged delivery.....& they have seat pads that exactly fit their dining chairs-sweet🙂”

Helpful Report

Posted 4 years ago

“I ordered the 4x6 picture frames and them had to cut my pictures cause the size is off.”

Helpful Report

Posted 4 years ago

“They delivered me a broken sofa which is not possible to assemble and they told me that earliest day they can pick up this garbage is in 5 days and I have to live with it in the middle of my living room until then.”

Helpful Report

Posted 4 years ago

“Really annoyed at ikea have been waiting for delivery today only to be phoned during estimated delivery time and told that they had written down the wrong address, they were in fact only 10 minutes away in the next village !!! and they gave me the postcode of the address they were at and due to the fact they had other deliveries that would end up being delayed by an hour !!!! , even though they were still 20 mins in the estimated delivery time if the delivered my sofa bed they told me they were not going to deliver my sofa bed and I would have to wait for another delivery date which is now friday ..... so its ok not to put anybody else out hour but its ok to put me out 3 days for the sake of a 10 min drive and not apology for their mistake with my address .”

Helpful Report

Posted 4 years ago

“Bought 4 "Skälland" outdoor chairs. Their product description has blather that claims quality, "...problem with bend straightened out." Maybe so, but problem with manufacturing quality not straigtened out, Three of the chairs assembled without problem, but one had a manufacturing defect -- a bolt would not screw into one of the arms...it just slipped in and was floppy. Customer service by phone insisted that I had to return to the store and do an exchange, would not guaranty that there would be a repacement in stock, and would not simply ship me a repacement for the defective part. So I drove the 28 miles to the store, went through the return process, was told that there might still be one in stock (there were three). The experience was difficult and time-consuming. Perhaps Ikea makes it difficult to fix a problem so that I would not bother. I've found it much easier dealing with defective merchanise from Wayfair and Amazon. I don't know how I got it into my head that Ikea would be easier.”

Helpful Report

Posted 4 years ago

“Trying to charge someone £40 for delivery when the item itself is £35 is greedy and disgusting. I’ve purchased a whole kitchen from there for thousands of pounds and this is the one item needed to finish it off. It is not available at the store for pick up and they refuse to send it over from their warehouse even though they have other items shipped over to the store from there daily. I wish I’d never bought anything from Ikea, this will definitely be the last time. Rather spend my money at a place they know what customer care is.”

Helpful Report

Posted 4 years ago

“I have spent $10K on Ikea cabinets for a Kitchen. My review; Do NOT expect any help from Ikea, all they know is the design program and the theory. They know how to sell it to you. Expect to hire a cabinet professional to make the kitchen look finished. There is little trim available from Ikea, it has to be made. The savings look good from the onset but my experience, THE SAVINGS IS NOT WORTH IT & they deplete considerably as the project progresses. I have another kitchen to build in another house I am moving to. It will NOT be ikea. The up side, the kitchens are incredibly intuitive & well thought out. They go together easily if you can follow the complicated plans. The finished product looks good. Not great, just good. The down side, the material is awful. Any modifications are very difficult because of the materials it is made of. Much of it is actually compressed paper. The communications with Ikea is awful. As advice for your project they send you to third party you-tube videos. The support is dismal, the store personnel are rude & un-knowledgeable & the store management is poor & unavailable.The frustration was NOT worth the savings. I am a retired construction veteran. I know construction. I will not work with Ikea again, ever.”

Helpful Report

Posted 5 years ago

“Absolutely shameful customer service. Do not show up on day of delivery, impossible to talk to. Would not advise anyone to use Ikea's online platform.”

Helpful Report

Posted 5 years ago

“I am writing a review regarding the IKEA kitchen I bought & their installation service and my negative experience throughout. 1) multiple trips to IKEA, and every time I wanted something changed, they would ask me to come back in and they’d then resubmit the whole thing just to get an installation quote. Lots of money wasted on petrol. 2) I paid for the measuring service so as to ensure all measurements accurate. Now my fridge barely fits in the gap they left me, and the designer guy never once told me that putting my type of American fridge freezer in a corner is a bad idea. Now i wont be able to open the doors properly. 3) i wanted to keep the old extractor hood. The installers got rid of the pipe connecting it to the outside and never bothered to reconnect it, so now my extractor doesn’t even work. (Plus of course they charged me extra to move it). 4) the installers did not show up on the day they were meant to. After hours of calls, i get told the company has shut down. Thankfully they managed to book someone else to fit my kitchen. 5) many cabinets were left without shelves. Now i have to fit them myself. (I paid for them so no clue where they are). 6) dishwasher door: i don't know how they fit it, or what the issue is but every time you open or close the dishwasher the wood makes an awful scraping noise. 7) good luck trying to contact customer service, good luck trying to get any issues sorted, no one will take responsibility or help you”

Helpful Report

Posted 5 years ago

“Horrible online service! Not only they forgot to cancel my order in time, even though I called and told them to, they shipped my package and now telling me that shipping fees are nonrefundable! This wouldn't have happened in the first place if they actually cancelled my order when I made the phone call to. Not only that, in order to get this unsatisfied result, I had to make 6 phone calls, only 3 connected, other 2 were transferred and just cut out for some reason! They really need to fix their online store and customer service quality.”

Helpful Report

Posted 5 years ago

“Genuinely never had a worse retail experience in my life. This whole ordeal has been going on for about 3 weeks now. I made an online order of a mirror, a shoe rack, 4 glasses, a small ironing board and some reusable bags. Not one item was delivered in one piece or undamaged. For some reason my order was split into two deliveries. In the first was the mirror, which arrived completely smashed to pieces and my nice cream net bags and ironing board were covered in black dirt. The mirror was rescheduled for another delivery, fine. My other delivery with the shoe rack and glasses took a total of 2 weeks, 4 non-attempts to deliver by my driver (despite my partner staying home from work to take these deliveries in, the driver couldn't be bothered to ring the doorbell or call us). The delivery was finally made after 2 phone calls and 2 online chats (one with an insanely rude and unhelpful staff member called Matt - unbelievable, this guy should be sacked), but two of the glasses were smashed into tiny pieces and the shoe rack was really badly damaged (very deep scratches on top and one of the corners completely worn off). I called to complain last week, and was told the replacement delivery would be made today. I needed to change the delivery date so tried to call up, I was told to call DPD which cost me £6, even though I was told the replacement items would be delivered by Ikea themselves. I was told to just await my text concerning delivery and then I could make amends. There was also a possibility of it being delivered in the morning which would suit me but I was sent no text or email or anything concerning my delivery. I got onto the website chat service, was put into contact with who I think is the same rude Matt from before, who tells me they are actually out of stock and they were to re-access the stock and contact me on the 13th, two days from now. All of this wonderful delivery service cost me a whopping £39. I feel like I'm in the Twilight Zone with this entire experience. What on earth?? Please take my advice, and never order from Ikea online under any circumstance, it's not worth the stress or colossal amount of time you'll waste. UPDATE: I asked for a refund and I've only been refunded for the items and not the £39 delivery charge. I'm absolutely furious, never experienced anything close to this terrible experience before.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ikea Reviews