Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an online order for delivery, never arrived, couldn’t contact company for 3 days as customer service number kept disconnecting me. Finally got ahold of someone and they said they had no idea when the order would be delivered. Canceled. 7-14 days before a refund would be issued. And the interest on the IKEA credit card? They’re keeping that and refusing to refund for a service they didn’t/couldn’t/wouldn’t provide.”

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Posted 4 years ago

“Too many customers. Too many customers not distancing or wearing masks. Not returning until masks are mandatory.”

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Posted 4 years ago

“Made a mistake with my delivery date, bringing it 12 days before it was supposed to arrive, when I wan´t home. They returned the delivery and cancel it. A couple of weeks later, still waiting for information on what is happening, haven´t seen my money, and they do not reply to any of my messages. Avoid shopping online.”

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Posted 4 years ago

“I would rate IKEA Customer Service not even Zero if I could. More like MINUS ONE THOUSAND. Never ever answer your call. NO WAY TO CONTACT THEM WITHOUT JUST GOING IN IN PERSON. Like, how can you if they are not even open due to the Corona Virus Pandemic? EVEN WITHOUT THE PANDEMIC, they are the worst in the UNIVERSE!!!!”

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Posted 4 years ago

“The queue are unacceptable...no reason at this stage that in-store could not be managed so as to reduce the queues...also to show some appreciation for customers waiting maybe some bench seating could be out out..and other shops are giving out tea and coffee...not Ikea”

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Posted 4 years ago

“For a long time, Ikea's customer service could not be match. Lately, "due to Covid-19", customer service seems to be a thing of the past. Inexcusable, as this is something that can be handled remotely. Currently, it is impossible to get anyone, from Ikea, on the phone or email, for that matter.... and I am missing parts...”

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Posted 4 years ago

“Bought a kitchen during the kitchen event ,with the idea that we would be getting 20% back in store gift cards That was in April we have not received any contact since we purchase our kitchen , tried to phone customer service 3 times totaling 5 hrs on hold .... There is no customer service at this point in time, sad that I need to make a 10 hrs trip to a ikea store to sort this out”

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Posted 4 years ago

“Placed order for desk on April 22, 2020. My credit card was charged the next day. Estimated shipping date was May 20, 2020. I was willing to wait because I was not in a rush. May 20 came and went with no communication from IKEA. Received email from Ikea on June 9, 2020 stating that my order had been cancelled and that I would receive a refund within 2-3 business days. Now it is 6 business days later...no refund. No one will answer the phone. WHAT AN ABSOLUTE SHAM! IKEA has held my money for nearly 60 days. No product delivered, no refund, and NO CUSTOMER SERVICE. IKEA is destroying their public image. SHAME ON YOU IKEA!!!”

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Posted 4 years ago

“Horrible online experience. Charged $50 for shipping. Sent the wrong products. Couldn't replace them because they were out of stock. Now our outdoor couch has 2 cushions.”

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Posted 4 years ago

“I bought a desklamp from Ikea. It sat on the desk for about a year. One day I went to turn the knob to adjust the head of the lamp as it had fallen to the table and the knob just fell apart in my hands. Then the rest of the lamp fell apart -- the entire mid arm lever adjustment fell apart, then the base of the lamp detached from the lamp when I went to move it and unplug it. So just sitting there, the lamp fell apart over the course of a year, and then basically became pieces in my hands when I went to use it.”

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Posted 4 years ago

“Worst experience ever. Online purchase transaction went through our bank immediately. No correspondence what so ever on when items would be delivered. My wife attempted to contact them through email and calling the 800 number. Finally the stores opened up and thought we would get a response. We cancelled our online order and made the purchase that day from the store. A week later i drive up to home and noticed our order had been delivered. My bank has not been credited back and not they are telling me i have to take the darn thing back if i want my original refund. Lesson here: STAY AWAY FROM ONLINE ORDERING!!!!”

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Posted 4 years ago

“As most of the reviews here - I placed an order May 5 2020 and it is still being “prepared”. It is paid for via PayPal and the amount taken is more than the total on the invoice! I tried to call at 9:00 am sharp and was still holding after 2 hours. No indication as to my call priority sequence etc. as most customer centric businesses have. I tried pressing “1” for before sales help - same thing. I wanted to cancel the order, but the only way is to call customer service!!! I am a Client Service Manager (now retired) and this is unconscionable “service”. IKEA has had over 3 months to ramp up and fix their miserably poor service options. I truly believe that there is no one taking calls. You are just put on hold and the hope is the customer will hand up and go away. You can’t even call Canadian Head Office - the number given is the same as the customer service number. It isn’t all that difficult to reprogram the call centre systems to be more customer friendly. Just a few keystrokes. What needs to happen is for management to take some calls. Then to add insult to injury, there are so many apologies etc. and suggestions to use email. So, after composing my email, and pressing “send”, guess what! A message that they have closed the email contact due to the volumes! I can’t believe this, especially from a company that had been leading edge in their marketing and sales! And forget click and collect. The online order form asks for your delivery choice and there is only one option that I can find - delivery! No click and collect. When you go to instructions, you are just shown the procedure for when you arrive at the store. I am sending a letter by snail mail but I’m sure it will not be answered, probably not even opened. So, what to do? I guess I will not shop there in the future. I wish there were an option for negative stars for reviews - this would be negative 100! But, in the end, they don’t care because people will just keep shopping there. Too bad.”

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Posted 4 years ago

“Ikea became a FRAUD. I also placed 2 orders over a month ago still haven’t received my orders. In this time were people are unemployment. You think they would have some considerations for the clients that are supporting them. THEY ARE A FRAUD.”

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Posted 4 years ago

“Placed orders ALMOST A MONTH AGO and products still haven't shipped....”

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Posted 4 years ago

“Placed order on May 26 3AM!!!!! finally! The confirmation sent by May 27 and money withdrew from bank. Then today, June 10, order still is "preparing"! I tried to cancel it as the store already opened. June 9, 12:30-15:30, waiting at livechat, a rep said transferred to after-sale, after waiting 2 hours, then there was no after..... June 10 early morning 9am EST, wait 40 minutes got an agent, asked how I can help you... then nothing for 20 minutes. Now waiting about 1 hour after an agent transferred me to after sale, said I was no. 1 wait 4 minutes, but now almost 45 minutes...like Frances. What should I say. What's wrong with them? I know covid-19 changed our life, but is it also changing the service standard or 4 minutes = over 45 minutes??? Decided never buy Ikea online again.”

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Posted 4 years ago

“My daughter ordered a desk at the end of April. Expected to be delivered on June 1. It never came. Then before we were going to go to the store and ask them about it...we checked the order and they cancelled it without even telling us. So we waiting the whole month and then they cancel without even notifying us. We are still waiting to make sure they give us our money back. I know COVID was going on but it is unbelievable. On top of that...you can even get through on the customer service number. It just says NOONE is available and hangs up. Absolutely ridiculous. I have another order set to be delivered next week...we shall see if it shows up!”

Helpful Report

Posted 4 years ago

“Ordered 3 May 2020 ($850CDN) of roller blinds that were in stock and they processed payment that same day. Chat 19 May 2020 - told it would take 21 day working days for delivery, estimated 1 June 2020 Chat 6 Jun 2020 - 30 minutes wait for agent, 40 min for agent to say there is a problem because its been in PICKING ORDER for over 1 week now and will transfer me to Resolution Team. I've been number 1 in the queue with 5 min wait time for 1 1/2hours, just to be told that there was nothing wrong with order and they due to C19 all deliveries are delayed. There is delayed (with in the 6 weeks window of order as per the website) and than there is WTF is the order delay and spending 1 1/2 hours with two chat agents, one saying there is a problem with order and transferring me to another agent that say no problem. NEVER shopping at IKEA , they have lost my business for good.”

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Posted 4 years ago

“I ordered bedding and a TV stand over a month ago and my order never shipped. I am unable to cancel the order online as the website is not functioning other than to take your order and money. The phone line rings but there is an automated service that gives you info about covid and then hangs up. There are so many people writing on Facebook about waiting for cribs and beds and furniture they desperately need. I am so thankful I only ordered sheets. Save your money order from local stores IKEA is doing customers very wrong at this time. I want a refund I purchased sheets from Costco.”

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Posted 4 years ago

“I had terrible experience today, with IKEA crevices,need to return two items, wait 2,5 hours, and was just 20 people in front of me .”

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Posted 4 years ago

“Ordered product 5/27/20, was supposed to be delivered 5/30/20. No sign of it yet, can't get through on the phone, and email was ignored. Today is 6/5/20.”

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Posted 4 years ago

Ikea is rated 1.5 based on 1,601 reviews