Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,605 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Like many others, I cannot get an answer from IKEA about an order made in April, but originally scheduled for delivery in July (it is now the end of June and if it ships we want to be home). No confirmation, no information, no way to contact them. I understand that COVID is a big problem, but the company's response has not been to use the time to set up a competent remote customer service system, but just to refuse to interact with customers at all. So much about the customer portal is misleading. Why even say you have a means to contact CS when your call and email will not be answered. Consider the airlines: When they are overwhelmed with calls (it happens), they take your number and call you back. IKEA is simply the absolutely worst. We won't buy another thing from them.”

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Posted 4 years ago

“We ordered a set of dishes. Many came broken. We have tried multiple times to get the pieces replaced with no response or help from ikea.”

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Posted 4 years ago

“Impossible to contact the store. Their phone lines hang up on you. Impossible to send an email unless you want to cancel your order. They take more than a month (I'm still waiting!) to ship your order. They don't send you updates about your online order either.Do not order online! I used to love this company!”

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Posted 4 years ago

“I bought two Flottebo sofas and I regretted it! The back rests are sliding and falling, not immediately but gradually (around 5 minutes after you lean on them), therefore it is not working as a sofa, I am extremely disappointed. They don't work as it is described in the middle of the room with its back rest as they slide and fall (each time), you need to put the sofa and the cushions against a wall to make it work. Not to mention they are extremely uncomfortable. I am now trying to get rid of them 3 months after purchasing. I didn't get a refund as IKEA didn't admitted that it is a fault.”

Helpful Report

Posted 4 years ago

“I made an online purchase. Firstly, it took 2 months to get to me. Then once it got here, 4 of the 7 boxes were missing. Tried calling customer support.. 2 hours went by with no response. Same with the online customer service”

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Posted 4 years ago

“I ordered online and same day I sent email to cancel, no option to cancel online, convenient. Delivery was waytoo far out and needed to cancel immediately. When you send a email to cancel there is no response for days and the 888 number has no live customer service operators or it says no one is available, and shuts down. For days since I’ve been trying to get someone to answer the phone, answer my emails, nothing. But they take out the money three days later. Now I’m furious because I’m totally being ignored. it’s like nobody can cancel an order, not before they take the money. That’s terrible business antics, and no customer service, literally none. Looks like I’m gonna have to drive 30 mins out to the store, way inconvenient. Let’s see if that works.”

Helpful Report

Posted 4 years ago

“Placed an online order for delivery, never arrived, couldn’t contact company for 3 days as customer service number kept disconnecting me. Finally got ahold of someone and they said they had no idea when the order would be delivered. Canceled. 7-14 days before a refund would be issued. And the interest on the IKEA credit card? They’re keeping that and refusing to refund for a service they didn’t/couldn’t/wouldn’t provide.”

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Posted 4 years ago

“Too many customers. Too many customers not distancing or wearing masks. Not returning until masks are mandatory.”

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Posted 4 years ago

“Made a mistake with my delivery date, bringing it 12 days before it was supposed to arrive, when I wan´t home. They returned the delivery and cancel it. A couple of weeks later, still waiting for information on what is happening, haven´t seen my money, and they do not reply to any of my messages. Avoid shopping online.”

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Posted 4 years ago

“I would rate IKEA Customer Service not even Zero if I could. More like MINUS ONE THOUSAND. Never ever answer your call. NO WAY TO CONTACT THEM WITHOUT JUST GOING IN IN PERSON. Like, how can you if they are not even open due to the Corona Virus Pandemic? EVEN WITHOUT THE PANDEMIC, they are the worst in the UNIVERSE!!!!”

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Posted 4 years ago

“The queue are unacceptable...no reason at this stage that in-store could not be managed so as to reduce the queues...also to show some appreciation for customers waiting maybe some bench seating could be out out..and other shops are giving out tea and coffee...not Ikea”

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Posted 4 years ago

“For a long time, Ikea's customer service could not be match. Lately, "due to Covid-19", customer service seems to be a thing of the past. Inexcusable, as this is something that can be handled remotely. Currently, it is impossible to get anyone, from Ikea, on the phone or email, for that matter.... and I am missing parts...”

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Posted 4 years ago

“Bought a kitchen during the kitchen event ,with the idea that we would be getting 20% back in store gift cards That was in April we have not received any contact since we purchase our kitchen , tried to phone customer service 3 times totaling 5 hrs on hold .... There is no customer service at this point in time, sad that I need to make a 10 hrs trip to a ikea store to sort this out”

Helpful Report

Posted 4 years ago

“Placed order for desk on April 22, 2020. My credit card was charged the next day. Estimated shipping date was May 20, 2020. I was willing to wait because I was not in a rush. May 20 came and went with no communication from IKEA. Received email from Ikea on June 9, 2020 stating that my order had been cancelled and that I would receive a refund within 2-3 business days. Now it is 6 business days later...no refund. No one will answer the phone. WHAT AN ABSOLUTE SHAM! IKEA has held my money for nearly 60 days. No product delivered, no refund, and NO CUSTOMER SERVICE. IKEA is destroying their public image. SHAME ON YOU IKEA!!!”

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Posted 4 years ago

“Horrible online experience. Charged $50 for shipping. Sent the wrong products. Couldn't replace them because they were out of stock. Now our outdoor couch has 2 cushions.”

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Posted 4 years ago

“I bought a desklamp from Ikea. It sat on the desk for about a year. One day I went to turn the knob to adjust the head of the lamp as it had fallen to the table and the knob just fell apart in my hands. Then the rest of the lamp fell apart -- the entire mid arm lever adjustment fell apart, then the base of the lamp detached from the lamp when I went to move it and unplug it. So just sitting there, the lamp fell apart over the course of a year, and then basically became pieces in my hands when I went to use it.”

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Posted 4 years ago

“Worst experience ever. Online purchase transaction went through our bank immediately. No correspondence what so ever on when items would be delivered. My wife attempted to contact them through email and calling the 800 number. Finally the stores opened up and thought we would get a response. We cancelled our online order and made the purchase that day from the store. A week later i drive up to home and noticed our order had been delivered. My bank has not been credited back and not they are telling me i have to take the darn thing back if i want my original refund. Lesson here: STAY AWAY FROM ONLINE ORDERING!!!!”

Helpful Report

Posted 4 years ago

“As most of the reviews here - I placed an order May 5 2020 and it is still being “prepared”. It is paid for via PayPal and the amount taken is more than the total on the invoice! I tried to call at 9:00 am sharp and was still holding after 2 hours. No indication as to my call priority sequence etc. as most customer centric businesses have. I tried pressing “1” for before sales help - same thing. I wanted to cancel the order, but the only way is to call customer service!!! I am a Client Service Manager (now retired) and this is unconscionable “service”. IKEA has had over 3 months to ramp up and fix their miserably poor service options. I truly believe that there is no one taking calls. You are just put on hold and the hope is the customer will hand up and go away. You can’t even call Canadian Head Office - the number given is the same as the customer service number. It isn’t all that difficult to reprogram the call centre systems to be more customer friendly. Just a few keystrokes. What needs to happen is for management to take some calls. Then to add insult to injury, there are so many apologies etc. and suggestions to use email. So, after composing my email, and pressing “send”, guess what! A message that they have closed the email contact due to the volumes! I can’t believe this, especially from a company that had been leading edge in their marketing and sales! And forget click and collect. The online order form asks for your delivery choice and there is only one option that I can find - delivery! No click and collect. When you go to instructions, you are just shown the procedure for when you arrive at the store. I am sending a letter by snail mail but I’m sure it will not be answered, probably not even opened. So, what to do? I guess I will not shop there in the future. I wish there were an option for negative stars for reviews - this would be negative 100! But, in the end, they don’t care because people will just keep shopping there. Too bad.”

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Posted 4 years ago

“Ikea became a FRAUD. I also placed 2 orders over a month ago still haven’t received my orders. In this time were people are unemployment. You think they would have some considerations for the clients that are supporting them. THEY ARE A FRAUD.”

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Posted 4 years ago

“Placed orders ALMOST A MONTH AGO and products still haven't shipped....”

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Posted 4 years ago

Ikea is rated 1.5 based on 1,605 reviews