Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for kitchen 15 k, hand to buy whirlpool appliances, normal companies wont feed in this kitchen. Now microwave is gone, and more than month I waiting to get it fixed ( they dont have parts, and no option to replace this junk) Frigidaire have air leak, they cant do nothing about it... Hood looking with lots of headaches junk and poor service.”

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Posted 7 years ago

“Hemnes fell to pieces”

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Posted 7 years ago

“I purchased a lamp that cost £4 when I got to checkout the total was £11.50. I received an email to say my lamp would take 9 days to arrive, what did I pay all the extra cost for? What a rip off!!!!!!!!!!”

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Posted 7 years ago

“Purchased HILLESJÖN 1 1/2 bowl dual mount sink, stainless steel. This is the cheapest sink ever! Setting ANYTHING inside scratches the surface. I've had this sink for 3 months and it looks like a family of gorilla's has owned it for ten years. I wipe down the sink after every use as I dont like to see water spots. I havent washed any dishes in it. Merely laying something in the sink, no matter how careful you are, will scratch it terribly. HUGE waste of money! It's almost embarrassing in my brand new kitchen. Needless to say, whenever someone asks, I always tell them where I purchased it and warn them not to make the same mistake as I did.”

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Posted 7 years ago

“The furniture I purchased had missing items. They gave me the option of waiting 5 days for the items to be shipped or come back to the store. If you have time to waste go to ikea”

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Posted 7 years ago

“Visiting the Ikea store in Tampa on a recent vacation was fabulous. We got some great ideas and some great deals. However, one of the products I purchased was sub-par. Specifically, OFTA unscented candles, which smelled like rotting meat. I never even burned them. The odor was so bad (even after I wrapped them in plastic) I threw them in the trash. It took weeks for the lingering smell to leave the house. I found no way to review the great products, like the rolling cart I purchased, and no way to comment on the candles. My research also led me to tons of reviews on sites like this one (not at IKEA) about problems with delivery, etc. Poor business model if you ask me. The best way to keep the cash rolling in is to keep potential buyers in the dark? I don't think so. The bloom is off the rose and this shopper is much more leery about IKEA purchases now.”

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Posted 7 years ago

“Hemnes bedside table...good overall product but putting it together could not have been worse. Holes were not properly drilled out, screws stripped out, and took a lot longer than it should have. Would not recommend unless you have hours to waste.”

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Posted 7 years ago

“Have to say this is one of the worst websites that I have ever seen. Maybe your business model is currently a store-based one; you had better that change that posture if you expect any return business.”

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Posted 7 years ago

“The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I immediately called my bank and informed them, they suggested to return the amount back, so I agreed because I thought it was a mistake from your side, the very next day I visited your store only to check this issue, your employees said the problem is from the bank and not IKEA, then I called the bank and they promised to call me back in 24hrs, 2 weeks passed with getting any call, then received a letter from a company called (Plöckl. Inkasso) claiming for 112 EUR! I checked with the bank again, they denied any responsibility, now I am stuck between IKEA, the bank and your agent! I informed them that the amount has been already paid, please close this silly case as I don't overdraw if I tell you more than 30,000 EUR spent in their stores in Riyadh, Dubai and Abu Dhabi, every single household was purchased only from your outlets. This was the letter sent to IKEA customer service, asking for help. The answer was simply "Nothing we can do!" It seems that they are doing good businesses through making big deals out of unintended innocent mistakes!”

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Posted 7 years ago

“A really disappointing experience after ordering some kitchen units. 2 drawer fronts were ordered incorrectly and it was over 8 weeks before we managed to secure these - after they had been delivered to completely the wrong address! I spent hours holding for the customer service centre and further hours on the phone when I finally got through to try and resolve the issue. The first order was incorrect, the replacement order was mysteriously cancelled and the third order was finally placed only after a 45 minute phone call where I was insistent that it was done while I waited on the line. I was told DHL would be delivering the units but after calling 5 different DHL depots I gave up as none had any record of the reference I'd been given. Needless to say I registered a complaint with IKEA. An expensive process for two drawer fronts!”

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Posted 7 years ago

“For one ikea is very confusing as a whole store. My dresser that i brought from here came in 3 pieces and not one was easy to put together. As for the directions for putting together the furniture, it only has pictures. If they were going to save paper (which they did NOT) they should've added words along with the pictures. Even labeling the parts would have been a huge help. Took me literally all day to complete what should've been an hour job. Please use words next time, not everyone is visual. Thank you.”

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Posted 7 years ago

“Visited reading store for the first time 3. 30pm Was offered help without asking in warehouse area good service at the till amazing and willing help by two men who were happy to put heavy purchases into the car.l can not praise the staff I dealt with enough so refreshing to get service with a smile .i work in retail and know how difficult this time of year can be ,well done,”

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Posted 7 years ago

“HEMNES Cabinet with panel/glass door = Worst crap ever!”

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Posted 7 years ago

“I am a regular customer at IKEA and I was very dissapointed with the customer service. Manager Cindy (Stoughton, MA) was very rude and unprofessional.”

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Posted 7 years ago

“I strongly advise you to never order from Ikea online. Although my order arrived on time, there was a problem with the Nockeby couch I had ordered. It can be assembled with the shea's on the left or right, so I assembled it the way I thought I had ordered it...only to find out the slip covers were sent for the opposite direction. No big deal, right?...just replace the covers? WRONG! Ikea insists that I received what I ordered, though there is no way to prove it as I can no longer see my order online. I said, "ok, well lets just return and replace the slip covers". I was informed that to do that I would have to disassemble the entire couch, rebox it, pay a pick up fee, reorder, and reassemble the couch. I was in shock...so I asked if I could just return the covers to the nearest store and replace them...again, the same answer....I would have to return the entire order to get (2) slips covers in the opposite direction to the ones I received. I have never received such poor customer service in my entire life. I spent over $2100 on this order and I promise you I will never spend another dime at Ikea. I hope this helps someone and wish I had read this review before buying at Ikea online. Big mistake”

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Posted 7 years ago

“Well - I would love to write something here that is new and informative, but it looks like over a hundred people have beat me to it. Order online. Order delivery required being home between 09:00 and 13:00 on a Saturday... show up at 14:30. Lost day. Quickly check materials, and they "forgot" cross braces. As the delivery drivers called to see if I was home, I was able to call them. They indicated that yes they have them, but they had too many deliveries to make to drop them by and would mail them... really? Sorry to inconvenience you. Called (on hold 37 minutes) Ikea 4 days later when they had not arrived - apologies all around, but no "replacement order" had been entered(?!). Apologies and "we will get these out straight away. Five days latter - nothing. Call back (on hold 18 minutes) - they are not showing as "paid" in our system. They are replacements - why would they be paid? Now they are entered correctly... how long? They will go out the middle of next week. The middle of next week?? Yes - that's how long our system takes.... still waiting now a week beyond that and trying to calm myself before sitting on hold so I can find out how the messed it up this time... That will teach me for not checking the reviews first! Shame on me, and shame on them even more so. So much for Swedish efficiency... don't make the same mistake.”

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Posted 7 years ago

“I love to shop and visit Ikea and I am regular customer of Ikea as well. However, I am very disappointed from the customer service of the Cashier (Cashier ID number 20050852) that I received from my last visited in Woodbridge, VA store. She was rude and lack of patient. I noticed the total amount was higher than I expected. I asked her to check on the screen, and she said she just scanned everything I gave her, and refused to check and push me to complete my transaction, and told me that I can able to read on the receipt after paid. I read on the receipt and noticed there are couple items that were not mine and they were on my receipt and told her that she over charged me. She told me that she cannot check the items for me and I need to match the bar codes one by one and figured out by myself, and even refused to call store manager to assist. I went strange to the return center and ask for help. The lady in return center helped me called the store manager, and solved my issue with credit back to me with over charge items. I when back to the Cashier and told her that she did over charge me. She was rude and raised her voice very loud to talk back to me. It wasted me a lot of time correct her mistake. If she can correct her mistake and be more patient when I told her in the first time. It saved both my time and people whom were waiting for helped in return center. As worldwide big store like Ikea, the customer service like her only pushes customers out the door without return. Ikea desert better employee, not her, not like her. She needs professional customer service training before she take this job.”

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Posted 7 years ago

“Apsoulotley disgraceful furniture. I ordered the malm set of furniture including a bed, wardrobe,draws,bed sed side table and separate desk from which I cannot recal the design. All of these pieces of furniture have broken many times and I constantly have to try and put them back together but there really is no use as they break again. The draws of constantly break at the bottom making it impossible to close, the wardrobe has started to come off at the back and the doors were extremely hard to put on and do not stay on. The desk draw also breaks at the bottom even though there is hardly anything in there. Don't even get me started on the bed I have had countless problems! When I put the bed together there were no pieces to keep the board in place so they constantly move and cause the bed to sink in. The frame is always coming apart and the draws are hopeless. The only piece of furniture that has stayed together is the bed side table. Never order anything from ikea you will regret it !!!”

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Posted 7 years ago

“I had a delivery this morning for a double wardrobe which I thought went well, then I receive another call from the delivery driver 15 minutes later stating that they may of mixed up my delivery with someone else's,so then I'm there checking through what's mine and what is the other customer order. Once the 2 men leave I receive a call 10 minutes later stating that the delivery driver is on his way and will be there in the next 10minutes with my order which I just received under 45 minutes ?? What is so difficult about double checking orders and separating them before distributing. I am not the one to complain but this was so unorganised on both occasions.”

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Posted 7 years ago

“Visited Ikea against my better judgement nipped to get lunch wanted a certain thing on the menu but was given larger portion when just wanted normal. Kitchen staff could nt be bothered I sensed trays were dripping wet. Get to the till frantic employee yelping she needed to go obviously her shift had ended. Which I understand but shows lack of staff planning. The fact she was calling out she wanted to go home over serving three customers. Just plain awful! I honestly felt like I was not a valued customer just a number on their conveyor belt.Ikea do you read or take interest in your reviews!!!????plain terrible.”

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Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews