Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully well planned new layout and display. Bedroom and kitchen sections particularly impressive.”

Helpful Report

Posted 7 years ago

“I have been an Ikea customer for over 25 years and have put together over 50 Ikea items and been happy with their furniture and assembly instructions. The parts have always been in the package and the company has been great about replacing lost parts that were my fault. My complaint is with their delivery service. I ordered a bed in early February and had it delivered at a very high price for that service. it was delivered later in the month. I had the delivery guys put the bed packages in the guest room, but but the items were very heavy and I did not check until today when I planned to put the furniture together. When I unpacked the very last bottom box, I found the headboard had a big punched hole in it through the package. Of course they put it on the bottom so I did not notice the damage at the time of delivery. I guess it is my fault for not checking each box as it was brought in or taking the boxes apart at the time, but I had high expectations of Ikea. I have been on the phone for over 2 hours today and have yet to speak to anyone. I keep hearing the wonderful ad for deliver over and over again. Oh it is so convenient and easy, but they do not say how crappy their delivery service is. expensive and careless.”

Helpful Report

Posted 7 years ago

“Vast choice, great quality and great value. Website very user friendly and fast despatch.”

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Posted 7 years ago

“The instructions on your products are great very easy I have bought a lawn mowers and a petrol stimmer from screew fix the instructions were rubbish compaird to yours”

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Posted 7 years ago

“had all the things i needed and good food”

Helpful Report

Posted 7 years ago

“I ordered a bed for my daughter they said it would be delivered on Monday then they said the truck was late it'll be delivered on Wednesday now they're saying the truck broke down and they can't deliver it until sometime next week period I'm canceling my order but I can't reach anyone on the phone I have waited over an hour and still haven't reached anybody in the last 3 days. That's awful service and terrible customer service hire some more people.”

Helpful Report

Posted 7 years ago

“good selection of products, friendly service, easy checkout and quality product. we bought a lovely arm chair and matching footstool very comfortable and good value for money.”

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Posted 7 years ago

“Great products but delivery service was poor but they were great with customer service after i complained”

Helpful Report

Posted 7 years ago

“nightmare delivery”

Helpful Report

Posted 7 years ago

“Dear Ikea Team, I had made a very bad experience with your delivery guys. We paid 150 Euro for delivery service. We just had renovated our flat with a 5 days new wooden floor. Friendly asked to take of the shoes or to put some underlays (like carton) on the floor, unfriendly the denied both. They did not try to solve the problem and (I am not kidding) the drove away without complete the service. I am very angry, its an unprofessional and not competent way of delivery service. Kind Regards”

Helpful Report

Posted 7 years ago

“I am so disappointed with IKEA(Long Island, NY). I bought a three door BRIMES wardrobe and when I was trying to build it, two of the boxes had duplicate pieces so I obviously gave them a call and a really nice lady told me I was going to get a call the next day letting me know when they were going to mail me the missing parts and so I received a call the next day (Wednesday) and the lady told me I'd be receiving my pieces by Friday.. Friday passed and so did the weekend and nothing was delivered to my house, I gave them a call on Monday and they apologized and stated they had JUST received those pieces so they were going to give me a call the next day to inform me when they were going to mail it to me. Tuesday came and I NEVER received a call so I called them and spoke to someone named Anthony that sucks at customer service btw, did not even apologize for my troubles and he also told me they had JUST received the items to the store and they were going to mail it to me through FedEx and he was going to call me back with the tracking number, also offered me a $25 gift card.. I can't even buy a good lamp with $25 wth is that? Anyways, Anthony never called me back and so I was so fed up two weeks passed by since I bought it and I still hadn't built my wardrobe. So I called the next day and spoke to a nice gentleman and he gave me the entire wardrobe that I had to go pick up because I obviously don't trust their messy customer service anymore. When I picked it up I happened to run into Anthony who still didn't apologize and asked me if I needed help bringing it to my car (I'm a 130 lbs girl) and I said yes please and he answered with "oh I can't but you can ask someone outside". When I went outside and asked someone, they said they would go to my car and helped me and after 10 minutes passed by nobody came and I had to put it in my car ALONE! The guy never came to help me. Anyways, Today (a week after), I received a call from IKEA asking me what pieces is it that I was missing so they can mail it to me... I have NEVER been so disatesfied with their service. Extremely disorganized, bad customer service, you guys need it to get it together cause to be honest, you guys suck!”

Helpful Report

Posted 7 years ago

“Easy to find things, helpful staff, good quality.”

Helpful Report

Posted 7 years ago

“FAT CORPORATE SLOT AND GREED IS EVIDENT.... they sell chairs not made to sit on the floor without legs... and do not tell you. When you call and try plead your case that driving to San Diego Ikea and subsequently buying legs for your chair, followed by a trip to their new "pick up" center 6 miles away is not acceptable (eg. let me pay for them over the phone and have Ikea ship them to me) they say it is impossible. So after 25+ years of being an Ikea customer and spending $10's of thousand of dollars outfitting investment homes with Ikea kitchens.... we are done. They can save their $17 on the legs that should be included with the chair and I'll save the grief of ever shopping there again. I'll also save our corporation and family members the grief by forbidding anyone from ever making a purchase at Ikea again. Ikea, like most larger corporations these days has a false jingle of "having a positive impact on people". They follow the Trump motto, the Enron motto, the Bernie Maddoff model... exploit and lie to increase profit. Hey Ikea.... F you! Tim von Zweck”

Helpful Report

Posted 7 years ago

“Is the customer services phone number working? After more than one hour I'm still on hold. Very frustrating.”

Helpful Report

Posted 7 years ago

“I placed order on line and tried to call the customer services for delivery schedule but the call never got through, on hold for more than 50 minutes and still no one answered my call.”

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Posted 7 years ago

“Great product, very reasonable delivery cost. No fuss.”

Helpful Report

Posted 7 years ago

“Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES each time, they were finally able to figure out that my order was actually not ready, and they did not know when it was arriving. I then received an email notification with another date, this time it said "confirmed" on it. We had assistance on hand ALL DAY that day (that specifically came in to assist us in this large delivery) and I made sure I was available during that time frame to accept and check the delivery. The window was 12-4, and at EXACTLY 4:00pm, the delivery company RUDELY calls me to tell me that the order wasn't going to make it and that they needed to reschedule-for 2 days away! I'm not going to be available that day! I told her it needed to happen the following day, as we waited over 2 weeks, and this was not at all our fault (I was told by IKEA that a truck was in our area every single day)....AND SHE HUNG UP ON ME!!!! I called IKEA, and after being on hold AGAIN for close to an hour (seriously, is there one person working in their customer service department???), I was told the same thing. I was offered a refund on the delivery only, but to me, after all of this frustration, being hung up on, misinformation from both IKEA and the delivery company, and the HOURS of my life spent on hold trying to find out where my order was, I don't feel that is enough. I still don't know when my order is arriving, nor who I will have available to receive it (I don't want to waste someone else's day waiting for something again when I have zero faith that it will actually even arrive). Honestly, I would have been better off renting a truck, driving 4 hours to IKEA and getting the furniture myself. Anything rather than dealing with this horrible service and stress. Seriously, think twice and think long and hard about how much time on the phone and stress you can endure before purchasing items that come through their truck delivery service. Never again!!!!”

Helpful Report

Posted 7 years ago

“We took an adult family trip to Ikea today and brought about 30 different items between us. The service was slow and the staff seemed annoyed at not being able to move through the sections quickly. They should bear in mind it is the school holidays various kids were running about. In addition a lot of seniors were also shopping so a bit of respect and patients for customers would be more professional. The customers were respectful of each other so it would not hurt the staff to try it. The Que at the till was nearly 20 minutes wait which I found unacceptable considering the level of staff members congregated around the till area. The self service was closed off also. However, when we got home and my mother looked at her receipt I was disgruntled to find a baking set was labelled up in store at 2.50 was 8.00 pounds instead. This product was on its own shelf with a price tag of 2.50. It was not with other items. We brought six glasses which again were on their own display stand with a hanging point of sale. The point of sale offer was glasses 0.75 each with the family card or 1.00 pound each without. The family card discount did not apply. My partner called customer services which was again a disappointing service. If you want to work in telephone customer service without having responsiblilty for your role, any manners or having to put in any effort to help the complaint than this is the perfect job for you. I would recommend all customers purchasing small market hall items that you check the price labels, barcode numbers and spelling of all products before purchasing in the future. I am only writing this as my previous experience at Nottingham Ikea was near identical with the service and price points on display.”

Helpful Report

Posted 7 years ago

“They delivered an order partially, with no indication or follow-up. I was on customer service hold for 2 hours with not a single person available to help! What a horrible company of thieves!!! Please don't ever order from this place!! They will steal your money.”

Helpful Report

Posted 7 years ago

“Ordered a day bed from Ikea on May 4th and they charged me $60 for delivery. I was sent one email, claiming the bed would arrive by May 12th. I did not receive the bed and by May 20th, I contacted customer service. I was on hold for over an hour. This guy picked-up and claimed the local delivery company here in Albuquerque has been holding the bed for over two weeks with no contact nor delivery. Coincidentally, they call me after getting off the phone with this guy. They set a delivery date without asking me, insisted that someone be here to sign and I explained to them that I would be out of town for a few days. They re-set the appointment for yesterday and then called to say that the truck carrying my bed was broken down so they schedule it for today at 7:00 am. Guy shows up in a Penske moving truck, drops on the front porch and goes.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews