Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bet you cant find worst customer service. 2 hours to pay and 1 and half hour on hold for one customer service”

Helpful Report

Posted 6 years ago

“The closest IKEA store is 4 hours away but there were things I wanted to purchase for my classroom. I got on-line and while I found ordering a bit tricky (it kept saying my phone number & username/password were incorrect) I did finally figure out what the issue was, which was on IKEA's part. First I signed up for a member card then went to order. However, the cart takes you to their regular order page & gives u the option to fill in all the blanks including your member card; like normal online ordering. With a member card, they don't want u ordering on that regular form but will take u to a new page if you figure out how to do that (it's not automatic)...that's why I called it "tricky". Why not streamline this IKEA? Also, I wanted to order shelves but after finding out $150 in shelves was going to cost me over $100,000 in shipping (yeah you read that right! Not a typo)...I opted out of the shelves and ordered from another store with free shipping. BUTTTTTTTTTTTTT, with all that being said, once ordered, I received my items fast and the process was seamless! The items were well packaged and in perfect condition upon arrival. All parts were there and easy to put together. Thank you IKEA for great products and I will order again as long as I can afford your shipping! :)”

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Posted 6 years ago

“Since I shopped at their first American store in Woodbridge, VA the year it opened, I have always been a fan of IKEA. I have built three IKEA kitchens, spending tens of thousands of dollars. But their customer service is terrible. It is, in fact, the polar opposite of companies like Amazon. I received an online order of tableware that was poorly packaged and completely shattered. No way to get through to them on the phone because of too much volume (you know how to handle too much volume: get more customer service representatives — learn from Amazon). Can't submit anything via email because the form requires information that I don't have. There's not a lot of money involved — about $25 — so I'm going to stop driving myself crazy. But I'm not going to order from IKEA anymore. The same — IKEA branded — merchandise is available on Amazon (yes, it's more expensive, but for the extra dollars I get good shipping and excellent customer service). IKEA: you should be ashamed.”

Helpful Report

Posted 6 years ago

“Recently bought quite a lot of furniture online at IKEA. Overall this is the worst online experience I have ever had. Long delivery times, inflexible delivery dates and times, missing parts in the delivery. Worst of all when you finally get hold of someone on the telephone they are no help at all. I ended up having to spend half a day going to the nearest IKEA store myself to pick up the missing parts. Never, ever buy anything from IKEA online !”

Helpful Report

Posted 6 years ago

“They are horrible. Ikea took 849.00 from me June 16. Lost my furniture. I took day off. It never showed. They put me on hold for hours. Transferred me to person to person. Gave me a reorder. My furniture is lost again. Took my money. And Im sitting on the floir 3 weeks later. 2 missed delivery dates. All ikea says is sorry. Canton store is e2 minutes away. It is not simple. Ir is not easy. Tbey steal your money and don't deliver anything. Do not buy IKEA. HUGE MISTAKE!!!”

Helpful Report

Posted 6 years ago

“I have been dealing with ikea for over 6 months about a damaged drawer after I purchased a dresser for my son I still haven't heard about where the drawer may be or when I will receive it other furniture company's will ship right to your house why cant ikea do the same”

Helpful Report

Posted 6 years ago

“There online customer service is THE WORST CUSTOMER SERVICE EVER. I made an online order late May 2018 and when it got delivered in June some parts were missing and broken. I blame the delivery company for the broken parts, but when I go to call IKEA's online customer service, since this is the only way I can get taken care of since they don't have representatives in store for online orders. I have been calling them since June for multiple days. EVERY TIME THEY PUT ME ON HOLD FOR AT LEAST 2 HOURS. I tell them what happened and IKEA online customer service always tells me your items will get delivered yet THE ITEMS WERE NEVER DELIVERED. I have been waiting over a month for my broken and missing items to get delivered. Every time the delivery confirmation is missed I have to call again and they put me on 2 hour wait. I'm still waiting for my items to get delivered.”

Helpful Report

Posted 6 years ago

“I'm currently on hold with Ikea Charlotte Customer Service - the recording said the wait would be 2 minutes, but it's going on 25 minutes. I have to think the management doesn't staff the Customer Service Department appropriately to have such a long wait time. I'm amused with the question below (how did you communicate with the company) which gives Live Chat or Email as options - NOT options. Online ordering is NOT a good idea, folks.”

Helpful Report

Posted 6 years ago

“My experience with Ikea online order and customer service has been so unbelievably bad that I HAD to write a review somewhere to get out my anger and frustration. We placed our original order back in February for a Queen Songesand bedframe with two under-the-bed storage drawers. Everything went smoothly at first, the delivery company showed up on time and it arrived in a timely manner, the problem was that it was a Full, not a Queen and it did not include the drawers. Take two, we call customer service and ask for the bed to be switched out for a Queen and they schedule for it to be delivered. This is where things start going very wrong. It took 6, yes 6, attempts for the local delivery company to get us the new frame. From bs excuses to just not showing up at all, getting them to deliver the second frame was a nightmare and each time I called their customer service line, it took at lease half an hour for them to even find our order in the system. When they finally did get it delivered, we were told that we would have to schedule separate pick up for the Full frame.. which is the most absurd thing I've ever heard. It also took forever to get them to pick it up, but we're only halfway through the story so I'll move on. So we get the Queen frame and, of course, the storage drawers are missing. We call customer service again and are told that they have arranged for the drawers to be sent. Three weeks later and no drawers, so I call again and am told that the previous customer service person I spoke with set up the delivery incorrectly and was actually sending me another Full frame, not drawers. The new person says that she has set up delivery for the drawers and I should have them in 7-10 business days. Another three weeks later and still no drawers. I call yet again and am told this time that the reason I have not received the drawers is because they are on back order... I explain my many many frustrations and they agree to issue $50 in gift cards. Not exactly enough to cover the pain and suffering but I'll take it. At this point I decide to ask for a refund for the drawers and call it a day. I am told that I should see a refund within 7-10 business days. So here we are, it's been over a month since I was told that a refund will be issued. No refund and 3 more calls to customer service and I am beyond livid. I was told today that the refund has been issued to my account and that I should see it within 3 days. I've heard that story before but I guess we will see. At this point I believe my husband and I have been on hold and on the phone with customer service for well over a combined total of 8 hours. Needless to say, I with NEVER EVER order anything online for Ikea again. This has been the absolute worst retail/customer service experience of my life.”

Helpful Report

Posted 6 years ago

“I bought a bed from there last week. The customer service I received from a lady Sales Assistant was excellent. She was incredibly helpful. II wish I had taken her name as I would have liked to email Ikea and praise her.”

Helpful Report

Posted 6 years ago

“This review is only addressing the experience after the shopping when something goes wrong. The IKEA Customer service is horrendes - from hours of waiting in the store for service for shipping help (like nobody cares after the merchandise was paid for) hours on the phone on hold to talk to a representative, contract assembly staff that try to avoid doing the assembly work and rush to their next delivery (declare something not feasible to assemble - leave and sure enough it is assembled 2 days later by someone I hired) to no followup and complaint case numbers that do not exist when a follow up call was generated by me.”

Helpful Report

Posted 6 years ago

“Much like others have written, Ikea's customer service is terrible. I'm not sure how a company this big doesn't have enough resources on hand to address the many problems that occur with their order and delivery process. After Ikea screwed up my order by forgetting to include the slipcovers for my couch and loveseat in the original delivery, I spent almost an hour on hold trying to reach someone to help rectify the situation. When I finally got through, I was told it would be another week before the slipcovers would be delivered which left me without functional furniture for a week. It's now been a week and not surprisingly the slipcovers have not been delivered and I have not received any sort of notification on the delivery status. And as seems to be the common occurrence, I can't even get through to a human on the customer service line. At this point, I'd be willing to sit on hold for another hour but I can't even get that far. Over the years we have purchased a ton of furniture from Ikea but with this recent occurrence, I think we've placed our last order.”

Helpful Report

Posted 6 years ago

“First of all, I have called the 1-888 number provided by Ikea on their website for the United States and nobody will pick up from customer service. I have given up after being on hold for 45+ minutes. The 2 times I did get thru to somebody in the kitchen planning, both representatives had attitudes which in return made me furious and I returned it right back to them!! They talk down to you! They can NEVER bring up a picture of an item so you can explain to them what you see online and will be possibly purchasing. I ended up purchasing base cabinets and didn't get the look I wanted but I'm 1750.00 into this project and there is no turning back. I'm definitely not ordering from IKEA again, due to the poor customer service I received each time I called. Plus, going to the store is not as easy as you think.......2hrs away! Goodbye IKEA! Keep it up, you will continue to lose customers little by little with these type of employees! You just lost one!”

Helpful Report

Posted 6 years ago

“Found the table online, the website told me it was in stock and even where to find it (aisle and location). Got there about 10.50 on Sunday, picked the table, paid for at bang on 11.00 then back on the dual carriageway on the way home for 11.05!!! Table is excellent by the way - £95 for a treated, hardwood table that will seat 10 people easily and 12 at a push - bargain!!!”

Helpful Report

Posted 6 years ago

“We love ikea, but their customer service is absolutely terrible. We have been in the process of getting a refund for items that were never delivered and have waiting over 3 months to get our money back. They told us the refund would take 7-14 business to process which we waited and then called to check, upon which the representative Rebecca told us that the items had been returned to store and she didn’t know why our refund hadn’t processed but assured us that she would talk to their “cash office” and get the refund to us in 24 hrs, we waited two more days and called back and Tyesha a senior member there said that it was notated in our order to call the cash office but it never had been done. She put us on the “red list” and assured us it would be 24 hrs and we would see our money back, called again a day and a half later as was told by Gabe that we were on the red list but that we won’t see the refund for another 5-7 business days. I will never buy from ikea again”

Helpful Report

Posted 6 years ago

“I made an online order at www.ikea.com on May 28, 2018. I received a delivery date of June 14th. June 14th came and went and not a word from anyone of my order. I had to call (and wait an hour on hold) to find out it was late. They said someone would get back to me and no one did. I have been on the phone (with EXTREMELY LONG wait times) 4 more times. The next delivery was supposed to be made June 27th. It was a 12 hour window and I had to have someone at my house ALL day so it could be signed for AGAIN and AGAIN no one came and NO call or email. I called 2 more times and have now tried to cancel the order since I don't even need some things in the order as it was for a friends wedding that has long come and passed. I trued to cancel yesterday and was tranferred to yet someone else that has tried to give me a new delivery date past when I need this. I told then if I can't have it by monday I want to cancelled. They just sent me a delivery of tuesday which is unacceptable. The customer service and delivery has been terrible and I will NEVER order anything again.”

Helpful Report

Posted 6 years ago

“customer service is the worst.. I have never experienced anything like this.. its always " all circuits are busy" or wait 3 to 4 hours on the phone for a rep to pick up. Get with the program!!! i have purchase a sofa on 6/2 and have missing accessories, its been 3weeks and can not get anyone to resolve this!!!”

Helpful Report

Posted 6 years ago

“If I could give zero stars, I would. Still have not received an item I ordered 10 days ago and it appears that it will be maybe a week or more until I do (if it ever even shows up!). I have had difficulty getting through on the customer service line and I am told something different by each customer service representative of IKEA and the shipping company that I talk to. I will not be shopping at IKEA again.”

Helpful Report

Posted 6 years ago

“Recently bought a small desk for my home office. The desk was great but the point of this review is to say how much I appreciated the customer service. The guys went out of their way to be helpful. It doesn't take much to say thanks. So here it is!”

Helpful Report

Posted 6 years ago

“Items broke during delivery and I was unable to contact Ikea about it at all. 2+ hour wait times on the phone and every call gets directed to the same number. I never got through to Ikea and my window of time which was only FORTY EIGHT HOURS to call about a defective order passed by. I will never buy from them online again.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews