Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start?!?! Customer service is terrible, transferred, disconnected, no answer, employees have no knowledge of products. Manager was suppose to call me back, never did. Cabinets out of stock and no idea if or when they will be in stock, Website planner is terrible, paid $360 for delivery and cabinet missing from the order. Have spent several hours on the phone and computer dealing with IKEA, absolutely miserable experience!!”

Helpful Report

Posted 3 years ago

“The RANNILEN water trap was/IS VERY DIFFICULT to work with. We have 2 IKEA Vanities, 2 IKEA sinks with 2 IKEA Rannilen P traps, 1 IKEA faucet and 1 faucet of another brand. We are still trying to get them BOTH to stop leaking. Components do not seem to match up. AND DO NOT think about interchanging a different faucet of another brand. They Don't work with IKEA items. VERY DISAPPOINTED.”

Helpful Report

Posted 3 years ago

“A huge disappointment. We ordered 35 items (700 kg of furniture!), All of which were written to be on stock. First they changed our delivery address and that we should pick up our items from their shop, then said that they will deliver the furniture on the address that we wrote in the order, and then out of nowhere they canceled our order without explanation, without offering us an alternative, only with sentence that they will return us the money in 2 weeks (and they could take it immediately!). 2 weeks have passed, yesterday I checked in the bank, there is no transfer from them. Incredibly unprofessional attitude, especially for a company with a mission "to create a better everyday life for many people" and a company in which as a customer I always felt taken care of.”

Helpful Report

Posted 3 years ago

“Terrible customer service. They don’t give you refund all they do just tell you wait wait wait. NEVER NEVER SHOP with Ikea online. The worst delivery service. Paid $70 for delivery and ended up still need to travel 1 hours to pick up the hardwares they missed to sent!!!!! Wasted my 1 month time. If you wanna sleep on floor for a whole month plz shop them.”

Helpful Report

Posted 3 years ago

“Awful service. Paid $1760 for furniture only to receive an email they’re out of stock. On the phone for 55 minutes with someone working from home abs a child crying!! Don’t buy anything with them! They blame it on covid”

Helpful Report

Posted 3 years ago

“They do not honor their return policy. I tried to return an item I purchased 3 weeks ago in unused new condition, with a receipt. I had taken off the price tag. They refused to refund my money because they consider a removed price tag a "modification" of their product. What?!! Are you kidding me?!! The manager and employees, if they searched their soul, know that they were doing the wrong thing. However, they all chose to try to get an extra $55 out of a loyal, now former, customer. It is this shortsightedness that will limit their careers and their company's success. Trying to steal from people is never good business in the long run.”

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Posted 3 years ago

“They do not honor their return policy. I tried to return an item but took the price tag off. They would not accept the item because to them this was a "modification" of the product. Stay away from this store.”

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Posted 3 years ago

“All good! Love it.”

Helpful Report

Posted 3 years ago

“Two so-called delivery days have been and gone. The helpline is never answered - on hold three times for one hour, 50 mins and 40 mins. No pickup. They do not respond to emails. Track your delivery is a joke - still says it on schedule for YESTERDAY! Took my $4K very quickly and easily - same can’t be said for anything after that. DO YOURSELF A FAVOUR AND AVOID LIKE THE PLAGUE!! Cannot fill in below delivery questions as still waiting.”

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Posted 3 years ago

“Good place to shop.”

Helpful Report

Posted 3 years ago

“Ordered and paid June 11 For delivery July 19 July 19 comes and I get 1 of 40 items. Delivery promised the end of July August comes and here is my delivery They sent 30% of the order When called( 1 hr on hold) Sent me a couch cover…..no couch?!? Order comes August 10 No order show Call again. Waiting on hold We don’t ship back orders You receive a credit For what items I ask, they never include your packing list Finally after months of on hold calls they issued a credit. No list of items to check against or delivery fees Had to accept THEIR credit or nothing at all. They had my money for 3-4 months. They shipped about 30%. They never provided records of anything shipped. I finally got a credit but don’t know for what. They really suck. Badly And task rabbit their building service showed up. Asked for 8:30 arrival. Showed at 9:15. The kid stunk of who knows what. He did a poor job on my couch not completely right. Stools I had to coach him on. I’m a handicapped man. A stroke. One arm paralyzed. One leg slow. Absolutely the worst shopping experience I have ever had.”

Helpful Report

Posted 3 years ago

“Do NOT order for a delivery from IKEA unless you have a lot of time to waste. I placed a online order on the 19th September, paid the £40 delivery charge and it said it would be delivered the next day! Great I thought.... The next day came, no delivery. I called and they apologized and said they would reschedule the delivery for Thursday 23rd. Again waited no delivery, called promised it Saturday and again no delivery. You get the pattern. 8 delivery dates I was given in the end and 4 HOURS on the phone and was told blankly that at one point their colleague had lied to me. I was then promised it would be delivered Sunday 26th, that the items were in the delivery hub waiting to be delivered and low and behold it never arrived. I called and requested a refund on the Sunday, waited 7 days no refund. Had to call again 11th October! The refund hadn't been processed by their system! I asked why and they couldn't tell me. I'm not sure who's running it but it's an absolute circus!”

Helpful Report

Posted 3 years ago

“Waiting around two days in a row for a delivery that did not show up. Terrible experience. No Idea when my order will arrive as the number Ikea gave me goes straight to voicemail.”

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Posted 3 years ago

“This is my VERY FIRST & LAST time purchasing anything from IKEA. I purchased a glass cylinder vase from IKEA & it arrived to my home TOTALLY SHATTERED. How STUPID, LAZY & IRRESPONSIBLE is it to pack a GLASS VASE with absolutely no stickers, no stamp, no writing, NO NOTHING, to indicate the contents of the delivery box are FRAGILE, and to pack a GLASS VASE with only ONE PIECE OF SHRIBBLED UP BROWN PAPER & no protective material INSIDE the box whatsoever to protect the vase from damage while being handled & while in transit. I will definitely be requesting a refund & will never EVER purchase anything from IKEA again.”

Helpful Report

Posted 3 years ago

“Poor Service, Inadequate Communication & Unethical business tactics. Worked with kitchen planners in early August. Partial installation took place September 27th-30th. One wall cabinet was missing. All is resolved on 10.3. NOW Ikea is quoting a 11.3 -5 appointment to finish the job. What is unethical is that they withdrew the balance of the payment on 9.30!!!! How is that fair/ethical even possible? I will NEVER order kitchen cabinets from Ikea again and will warn all not to do so as well. The right hand doesn't know what the left is doing and you are left out in the cold /trying to do it yourself. Installation, not including cabinet costs was $2.1K - this is exorbitant considering that it was 2 wall and 4 base cabinets at those prices one should receive better service. Very Very frustrated and Disappointed. NEVER AGAIN”

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Posted 3 years ago

“The Kansas City IKEA is horrible. It’s a maze! Once you get inside the only way out if you don’t buy anything, is thru an emergency exit with a sign on it that says no exit alarm will sound. Beware”

Helpful Report

Posted 3 years ago

“We bought an IKEA Hemnes Guest bed. It is the third one I assemble including one in my house in Spain, one for my sister, and this one. This last one has come with the problem that, once assembled, only four of the eight wheels touch the floor. This makes the trundle bed be in a higher position and impossible to slide it inside the main structure, unless lifting the whole thing so it won’t touch the floor either. We are so afraid the bed will break that our daughter is sleeping in the floor until the problem is sorted. After three weeks, IKEA hasn’t contacted me back, despite several promises and an email they asked me to send with pictures and explaining the whole problem. I have to call them everyday and they promise they will contact back. It never happened. They verbally admitted that it should be a faulty item, but they only offer me as a solution me to un assemble the bed so they will collect it, and then they would deliver a new one that I have to assemble again. No guarantee that the new one won’t come with the same problem. They don’t take any responsibility for the lack of response, for m selling a faulty item, or bringing a better solution that doesn’t imply throwing away a new bed (very environmentally friendly and sustainable!) They even asked me to pay for someone to assemble it, but they won’t pay that cost!!! I bought one of the most expensive items in IKEA and this is how they treat their customers. Shame of you IKEA. I will make huge efforts to let everybody know what kind of customer service you provide, and how unreliable you are. Nowadays you have many competitors that for the same price they provide a better product and service. Have spend almost £400 in a faulty product that puts my daughter at risk, so she has been sleeping on the floor for more than three weeks, and they don’t provide any help nor take any responsibility.”

Helpful Report

Posted 3 years ago

“Had not been to Gateshead Ikea for years and won't go back. Terrible service and Customer Services are not even interested. Never seen anything like it when the customer in front of me decided to pay cash. Asda, Morrisons, Sainsburys, M&S etc., would simply fold if they went on like this. On top of this, I had to walk almost half a mile for 2 items. Save yourself some stress, shop elsewhere, you have been warned.”

Helpful Report

Posted 3 years ago

“Ikea is the most unorganized company when ordering for delivery. Ordered a shoe cabinet. Told there were 6 in stock. I was given a delivery date and time. They charged my card within minutes. One week later no cabinet and no update. Called them and they tell me it was never in stock but on backorder. Now to get a refund they say it will take 7-10 business days. Thats BS. How can they charge my card in minutes but it takes 7-10 days for a refund. Very poor operation. Would not order again from IKEA.”

Helpful Report

Posted 3 years ago

“No delivery on due date, no update, no replies to all my emails of enquiry, no answer after waiting for 35 minutes on their customer service line ....several times. I'm completely in the dark about what to do next. Goodbye to £600??? Shocking behaviour for such a big company”

Helpful Report

Posted 3 years ago

Ikea is rated 1.5 based on 1,601 reviews