Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

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Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“I sent 2 identical items to customers from eBay. 2 different days so used different couriers supplied through interparcel. 1 of the parcels delivered via UPS was heavily damaged. The recipient raised a claim to UPS on the 2nd September as they was the ones that delivered his parcel and the labels state UPS. I was then contacted to supply a sales invoice on the 20th by interparcel. I supplied this the same day. I received email updates stating inspection taking place and once complete item will be sent back to me. I received a further email on the 24th stating it was going to be sent back as inspection complete and contact interparcel upon receipt of item to discuss the return. Received damaged item back on the 27th contacted Interparcel who advised that a claim hasn't even been started. I must provide photo evidence. So exactly what inspection has taken place???? What was the outcome as they must have reached one to send the item back.??????? apparently they need me to send additional photos. Then wait for a further decision and wait 4 weeks if successful for a cheque to be raised then wait a further week for the cheque to be raised. I spoke to 3 colleagues at interparcel 1 of which was apparently a manager which I don't actually beleive as her customer skills and level of service was appalling. I was basically told that the claim hadn't been started and that there was nothing they could do. I would have to wait 60+ days from start of this claim to receive anything back. Not once did the apparent manager apologie or agree that the service I had received was unacceptable. Not even that they will investigate to try ensure it doesn't happen in the future. So currently I have my PayPal account locked stopping me from selling any further items.”

Helpful Report

Posted 8 years ago

Hi Liddon, Thank you for taking the time to write a review, I am sorry for the problems that this has caused you. I can see that a damage inspection was conducted when the item arrived at our offices. It looks as though further pictures of the internal damage were required, however the claim has now been started. Once again, I am sorry for the problems that this has caused you.

Posted 8 years ago

“They are worst parcel company in uk..... Never ever use again...”

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Posted 8 years ago

Good Afternoon, Thank you for your review. I am sorry to hear that you are unhappy with the service that you have received. I have only been able to locate one booking that you have placed with us for collection today. You have entered in the description of this order 'Please text 1 hour before collection' This information will not been seen by the driver and we do not offer a text on collection service. Due to this, the collection has been unsuccessful. I have rebooked the collection for tomorrow as the next available date.

Posted 8 years ago

“Ordered a parcel for 24 hour delivery using parcelforce. Parcel was not collected, no tracking was available through interparcel and no help was forthcoming from them. I had to re-vist the drop off point to find out what had happened to my parcel and found it had been given to a royal mail driver 2 days after it should have been collected. No tracking was available through interparcel and no help was forthcoming from them. Parcel was eventually delivered 4 days late (+ a weekend) . Interparcel have refused a refund even though parcel force offer one, guess they will be keeping that for themselves.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write a review. I am very sorry to hear that your delivery was delayed, a complaint has been raised with Parcelforce regarding this. Unfortunately the service selected is not covered by the money back guarantee and so we are unable to issue a refund in this instance. Once again, I am sorry for the delay.

Posted 8 years ago

“Nicole Rowland was most helpful investigating the delay of my parcel sent from Glastonbury UK to Australia. Turns out the problem was at this end, with the Aussie courier company not accepting the PO Box no, only a street address. Nicole quickly got in touch with the Aussie depot and passed on the required details, and shortly thereafter my package was successfully delivered. Due to Nicole's quick action, she circumvented the parcel being re-routed back to the UK. Very happy with Nicole's prompt customer service, received after my initial enquiry, and also her follow-up. Thanks so much Nicole!”

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Posted 8 years ago

“I only gave one star here because you have to , I would not recommend anyone use interparcel, every item you could possibly send is listed as restricted so if damaged and it will be by these incompetent fools you have no refund rights”

Helpful Report

Posted 8 years ago

HI Katharine, I'm so sorry that your item has arrived damaged and for the inconvenience caused by this, a complaint has been raised with the courier involved. I'm afraid we are unable to proceed with a claim on this occasion as we do clearly advise that items such as tiles (ceramics) are classed as restricted items and are sent entirely at your own risk.

Posted 8 years ago

“I would advise everyone NOT TO USE Interparcel/myhermes. Things can go wrong, we all know that, but it's how a supplier reacts to this that is important. Interparcel will blame everyone but themselves. They fail to understand that a well handled complaint will keep a customer but as very badly handled ones will certainly loose customers. They seem to be only interested in whether any claim can or cannot be made against them. They have no answers to anything else. My parcel was lost and I still cannot find out who handled it. Everyone denies any responsibility.”

Helpful Report

Posted 8 years ago

Hi Norma, I am so sorry that this package has been declared as missing in transit and for the inconvenience this has caused to you and your customer. This was collected by Hermes, as there were no recent scans an investigation was raised and unfortunately the courier was not able to locate this shipment. Please note, the service selected at the time of booking does not include any transit cover and this is clearly advised when completing the order. Therefore, we are unable to proceed with a claim on this occasion.

Posted 8 years ago

“Sent two separate parcels to two separate destinations in China. Sent 16th August 2016................both parcels still not delivered nearly one month later. Several phone calls, emails, to customer services, same old customer service from companies who do not care about their long serving customer's. Excuse after excuse after excuse, either deliver the parcels or refund the monies you have taken for the service not provided. I run my own business, I would never treat my customer's in this appalling manner, then refuse to refund monies paid, quite disgusting. If the parcels are lost, grow up and own up and refund the monies paid for a service you have not contractually honoured. Have requested your claim form, as I do feel 4 weeks to deliver a parcel is outside the scope of reasonable, unless of course one of the Snails took a holiday, this has also been ignored. It is not often I have the need to write a bad review about another company, but on this occasion, it is duly justified Michael”

Helpful Report

Posted 8 years ago

Hi Michael, I am so sorry for the delay with these deliveries and for any inconvenience this has caused to you and your customers. I have called DPD this morning and they have confirmed that this has been escalated at both depots in China to ensure the packages are delivered by the end of the week. We are unable to pass this over to our claims team as the parcels are not currently lost or missing and the courier has confirmed that they will be delivered shortly. They are going to monitor these orders to ensure your customers received these orders as soon as possible.

Posted 8 years ago

“Wednesday 31/08/16 O/T: [19:23] Hello Adrian. My name is ******* O/T. How can I help you today? Adrian: [19:23] Hi, Ive waited in all day from 7am to 7pm only for my parcel not to be delivered. Please help! O/T: [19:23] can i have the order number please? Adrian: [19:23] ************Southampton to Andover is only 30 miles so I don't get it! O/T: [19:24] Please can you confirm the first line of your address and post code for security? Adrian: [19:25] ***************I contacted you after 5pm and was told it would be here by 7pm! O/T: [19:26] hmm it is still out on the drivers van... [19:27] but I need to get this looked into for you as the drivers have now finished work Adrian: [19:27] How can a driver end his shift and take my parcel back to the depot? O/T: [19:28] I am not sure, it will be scanned back into the depot later Adrian: [19:29] But on your tracker service its shown all day that it was out for delivery which seems pretty clear to me! [19:30] Had I known that he was just taking it out the depot for a ride and back I'd have gone to work! O/T: [19:31] I am sorry about this Adrian: [19:32] I've lost a day's holiday because I stupidly relied on your tracker service - will he leave it behind my side gate if you put a note on the system please? O/T: [19:33] I can ask them, but the driver may not be happy to do this Adrian: [19:33] Ha ha this is a joke - what about the customer's happiness? How are you going to put this right? O/T: [19:37] As you are the receiver, I am unable to discuss compensation with you Adrian: [19:39] Please understand that I'm not looking for compensation - as a customer I have a reasonable expectation that your contract with the sender will be honored! Why wasn't I notified that it would not be delivered today? O/T: [19:40] We didnt know it wouldnt be, it was out for delivery - i can see what you can see on the tracking, nothing additonal Adrian: [19:44] I don't wish to appear rude, but basically I still don't know if it will be delivered tomorrow or not? What do you think my chances are on a scale of 1 to 10 - 10 being the highest? O/T: [19:47] 9 [19:51] Is there anything else I can help you with today? Adrian: [19:51] Ok I do appreciate that you don't have a magic wand and I guess that today was NOT my lucky day. Hopefully by me not getting my delivery, it means that somebody else less fortunate got theirs. If you could ask the driver to pop it behind the locked side gate that would be great. I'll leave a note for him on the front door. I'm sure all you guys at UPS do your best and it was just my bad luck. Have a great evening Thursday 01/09/16 O/T: So sorry to hear that you are unhappy with the service, please can you DM your order number so that I can take a look? Adrian: 9*********** O/T: I can see UPS have advised: THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. Adrian: This makes no sense - as long as my postcode is correct that should suffice - the house number should not be a barrier? O/T: The courier will need the house number in order to locate your address. Please DM us to confirm the details. Adrian: Hi, My address is *************. Just so you know I'm also contacting the sender to verify the address he asked for it to be sent to. O/T: Thank you, I will pass this onto the courier for you. Adrian: FYI, Just had confirmation from the sender (your customer) that he used my correct address - I think you need to investigate what you are being told by the courier!!! O/T: Hi yes of course, I am in contact with them so will get back to you ASAP Adrian: FYI - UPS just telephoned me and admitted that they've had the correct address all along, but their driver 'was having trouble finding my address'. I have given them directions and they say it will be delivered tomorrow! We shall see but very disappointed to note that we were given miss-leading information e.g. incorrect address!!! Also, the sender tells me that they had my mobile number all along - not sure if this is plain old-fashioned incompetence or shocking customer service??? Sad that it's your firm's name that gets the bad reviews, maybe time to re-assess your partnering agreement with UPS! O/T: I do really apologise, this is what UPS advised us. I will keep an eye on this for you tomorrow Adrian: Thank you Friday 02/09/16 O/T: Good Morning, I have spoken to UPS and they have configured the driver was having problems in locating the address and needed directions. I have confirmed your address and contact details again to them and they have advised that this will be delivered today. Adrian: Brilliant thanks. Please can you message me once it has been delivered O/T: I have just checked the tracking and it is sho8ing failed again as invalid address. I have call ed UPS again stating that this address is completely correct and this needs to be delivered. They are getting a case raised and as soon as I have any further updates I will be in contact. Adrian: Ok, I'm lost for words!!!! Why did the driver not ring me if he got lost??? This debacle needs a wider audience O/T: I am so sorry, I will continue to chase this and let you know once i have any more updates. We have passed all your details across but we cannot guarantee a call as they are not issued with company phones, we can only ever request this. Adrian: Frankly, I don't care about your problems with UPS - I just want you to deliver on the contract that you made with the sender that is your job and not my problem. O/T: Hi,, I have checked the tracking and can see that you have now received this. I am so sorry for the problems in this order. Adrian: Hooray, at last - I would ask that you send me something to compensate for the time, stress and inconvenience that contact with your organisation has put me through, but the chances are it wouldn't get delivered. I can only hope that Interparcel learn from this experience - I know I have and that's not to use Interparcel.com or UPS EVER!!! Wednesday 31/08/16 O/T: [19:23] Hello Adrian. My name is ******* O/T. How can I help you today? Adrian: [19:23] Hi, Ive waited in all day from 7am to 7pm only for my parcel not to be delivered. Please help! O/T: [19:23] can i have the order number please? Adrian: [19:23] ************Southampton to Andover is only 30 miles so I don't get it! O/T: [19:24] Please can you confirm the first line of your address and post code for security? Adrian: [19:25] ***************I contacted you after 5pm and was told it would be here by 7pm! O/T: [19:26] hmm it is still out on the drivers van... [19:27] but I need to get this looked into for you as the drivers have now finished work Adrian: [19:27] How can a driver end his shift and take my parcel back to the depot? O/T: [19:28] I am not sure, it will be scanned back into the depot later Adrian: [19:29] But on your tracker service its shown all day that it was out for delivery which seems pretty clear to me! [19:30] Had I known that he was just taking it out the depot for a ride and back I'd have gone to work! O/T: [19:31] I am sorry about this Adrian: [19:32] I've lost a day's holiday because I stupidly relied on your tracker service - will he leave it behind my side gate if you put a note on the system please? O/T: [19:33] I can ask them, but the driver may not be happy to do this Adrian: [19:33] Ha ha this is a joke - what about the customer's happiness? How are you going to put this right? O/T: [19:37] As you are the receiver, I am unable to discuss compensation with you Adrian: [19:39] Please understand that I'm not looking for compensation - as a customer I have a reasonable expectation that your contract with the sender will be honored! Why wasn't I notified that it would not be delivered today? O/T: [19:40] We didnt know it wouldnt be, it was out for delivery - i can see what you can see on the tracking, nothing additonal Adrian: [19:44] I don't wish to appear rude, but basically I still don't know if it will be delivered tomorrow or not? What do you think my chances are on a scale of 1 to 10 - 10 being the highest? O/T: [19:47] 9 [19:51] Is there anything else I can help you with today? Adrian: [19:51] Ok I do appreciate that you don't have a magic wand and I guess that today was NOT my lucky day. Hopefully by me not getting my delivery, it means that somebody else less fortunate got theirs. If you could ask the driver to pop it behind the locked side gate that would be great. I'll leave a note for him on the front door. I'm sure all you guys at UPS do your best and it was just my bad luck. Have a great evening Thursday 01/09/16 O/T: So sorry to hear that you are unhappy with the service, please can you DM your order number so that I can take a look? Adrian: 9*********** O/T: I can see UPS have advised: THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. Adrian: This makes no sense - as long as my postcode is correct that should suffice - the house number should not be a barrier? O/T: The courier will need the house number in order to locate your address. Please DM us to confirm the details. Adrian: Hi, My address is *************. Just so you know I'm also contacting the sender to verify the address he asked for it to be sent to. O/T: Thank you, I will pass this onto the courier for you. Adrian: FYI, Just had confirmation from the sender (your customer) that he used my correct address - I think you need to investigate what you are being told by the courier!!! O/T: Hi yes of course, I am in contact with them so will get back to you ASAP Adrian: FYI - UPS just telephoned me and admitted that they've had the correct address all along, but their driver 'was having trouble finding my address'. I have given them directions and they say it will be delivered tomorrow! We shall see but very disappointed to note that we were given miss-leading information e.g. incorrect address!!! Also, the sender tells me that they had my mobile number all along - not sure if this is plain old-fashioned incompetence or shocking customer service??? Sad that it's your firm's name that gets the bad reviews, maybe time to re-assess your partnering agreement with UPS! O/T: I do really apologise, this is what UPS advised us. I will keep an eye on this for you tomorrow Adrian: Thank you Friday 02/09/16 O/T: Good Morning, I have spoken to UPS and they have configured the driver was having problems in locating the address and needed directions. I have confirmed your address and contact details again to them and they have advised that this will be delivered today. Adrian: Brilliant thanks. Please can you message me once it has been delivered O/T: I have just checked the tracking and it is sho8ing failed again as invalid address. I have call ed UPS again stating that this address is completely correct and this needs to be delivered. They are getting a case raised and as soon as I have any further updates I will be in contact. Adrian: Ok, I'm lost for words!!!! Why did the driver not ring me if he got lost??? This debacle needs a wider audience O/T: I am so sorry, I will continue to chase this and let you know once i have any more updates. We have passed all your details across but we cannot guarantee a call as they are not issued with company phones, we can only ever request this. Adrian: Frankly, I don't care about your problems with UPS - I just want you to deliver on the contract that you made with the sender that is your job and not my problem. O/T: Hi,, I have checked the tracking and can see that you have now received this. I am so sorry for the problems in this order. Adrian: Hooray, at last - I would ask that you send me something to compensate for the time, stress and inconvenience that contact with your organisation has put me through, but the chances are it wouldn't get delivered. I can only hope that Interparcel learn from this experience - I know I have and that's not to use Interparcel.com or UPS EVER!!!”

Helpful Report

Posted 8 years ago

Hi Adrian, Thank you for taking the time to leave a review. I am very sorry to hear that your item did not arrive when expected, a complaint was raised with the driver regarding this. I can now confirm the items have been delivered and a confirmation email has been sent to you. Once again, I am very sorry for the delay.

Posted 8 years ago

“Complete waste of time and money. My package was not in a cardboard box, instead it was shipped in a wooden crate. You would have to either throw it off a sky scraper or run over it with a fork lift truck to break its contents, guess what, yes the contents where broken. Don't bother with the extra insurance, they'll riggle out of it.”

Helpful Report

Posted 8 years ago

Hi Mr Burton, I am very sorry to hear that this item has been damaged in transit, a complaint has been raised with the courier in question. We do advise at the time of booking that all items must be in a cardboard box to be sent with our services, if this is not the case, the parcel is sent at your own risk. Please also note that pottery is listed as a restricted item due to its fragile nature. Restricted items cannot be claimed for in the event of damage. Once again, I am very sorry for the inconvenience that this has caused you.

Posted 8 years ago

“Allways very helpful, quick response. Thanks”

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Posted 8 years ago

“I sourced a car windscreen from overseas that was not avaialble in the UK and arranged my own delivery. Louana from Interparcel was very helpful organising economy delivery to my home address. The large and fragile parcel arrived within a few days on schedule and at a reasonable price. I shall definitely be using Interparcel again and I would certainly recommend to others wanting a trouble-free and reasonably priced international parcel delivery.”

Helpful Report

Posted 8 years ago

Hi Mike, Thank you very much for your review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“I have used Interparcel on many hundreds of occasions and have had only a few issues with the couriers that I have chosen. As brokers Interparcel will always go the extra mile to try and sort any problems. They are very fair, quick to refund if necessary and their insurance backed scheme will reimburse you inside 28 days. My only advice is make sure you insure your parcel delivery. Special thanks to Nicole who went out of her way to confirm a delivery. A very satisfied customer Toby from East Sussex”

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Posted 8 years ago

“Loana Pyzer who chat with me act professionally and I am please with the conversation .thanks”

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Posted 8 years ago

“Excellent service, James and Annelese were instantly in contact all the way until the final delivery, thanks, Kurt.”

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Posted 8 years ago

“I had a pretty difficult parcel ( long fishing rod) that Royal Mail would not take. Spoke to representative Louana Pyzer online and sorted out pick up and delivery. Absolutely fantastic service. The lady is a credit to this excellent company. Will always use now as will my friends.”

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Posted 8 years ago

“Your pricing is always competitive and I received a follow-up e-mail (from Mary Evans) regarding a problem with our delivery which was resolved quickly. Excellent stuff.”

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Posted 8 years ago

“The phone was quickly picked up by Louana Pyzer, who gave me competent advice and swiftly processed my query.”

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Posted 8 years ago

“I WAS MOST IMPRESSED BY THE HELP RECEIVED REGARDING MY QUERIES IN THE LAST 2 DAYS THIS WAS PARTICULARLY REGARDING "INTERPARCEL" DELIVERIES. I WOULD LIKE TO THANK TIA DAVIES FOR THIS CUSTOMER SERVICE”

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Posted 8 years ago

“Super service,helped my situation with no problems at all.Very friendly and polite.Very knowledgeable.The very kind person who helped me tremendously was called Mary Evans.Very highly recommend.”

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Posted 8 years ago

“Excellent service from Mary Evans & reasonable prices on line”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews