Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. posted a parcel with inter parcel. a month later they are saying its over size Hit me with a bill £48 , I will never use of this company ever again nor recommend this company. Never give me proof that parcel was over size”

Helpful Report

Posted 3 years ago

“Absolutely god awful service. I Paid specifically for Saturday delivery as it was paramount i received this parcel on the day and it did not arrive. Emailed customer service and they failed to give me an update on where i the package is and when i would receive it. If you cannot deliver a saturday service do not offer it for a premium price or at all. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“This company do not seem to ship anything they are the middle men, take your money and pass the work onto someone else. 3months ago they collected my parcel to germany, Hermes collected it, landmark global shipped it. It never arrived, first it was not collected from the collection point, yet it is a door to door service, next it was damaged and being returned BUT NOT TRACKED so no-one knows where it is. It is not declared as lost so cannot claim for it and you just get fobbed off from the customer service, even though they cannot tell you where it is. They now claim it can take up to 6 months to return the parcel, in other words when you run out of patience in asking where it is! Stay well clear. I have since sent 5 parcels to germany without issues with another company, that tells the story.”

Helpful Report

Posted 3 years ago

“Sorry I can not review what I have not yet received & I can not photograph something I do no have”

Helpful Report

Posted 3 years ago

“I'm still waiting for a parcel that was supposed to be delivered as part of a 3 day economy delivery. It's now been 10 days since the parcel was first scanned and collected from the collection address. There is no incentive for them to actually do their job and get your parcel to you on time. Interparcel is only a broker so you're basically dealing with a middle man who doesn't actually care if your parcel arrives on time or not. The service providers that they use are awful and don't respond to enquiries about late parcels. Interparcel will tell you that they've 'escalated' your concern but that's just call-centre jargon to make you feel like they're actually doing something pro-active, but in reality, they've just sent another email that will be ignored. Avoid this company! Once they have your money, you have no recourse or options if your parcel is late.”

Helpful Report

Posted 4 years ago

“Emails saying item not picked up ? Then lost ? Then broken? Then being returned? Emails not returned . Very very very poor.”

Helpful Report

Posted 4 years ago

“The worst service I have ever encountered. Ever....My parcel was never picked up even though I was assured in emails that it had been picked up... 10 days later 10 phone calls 10 long waits in a queue ... still no pick up ...I rarely complain or write reviews..in this instance I felt I have to...I am totally flabbergasted by how utterly useless the service is. How hard is it to pick up and deliver a parcel? in this case ... impossible it would seem....”

Helpful Report

Posted 4 years ago

“If your parcel gets lost or delayed, don’t expect any help. Long waits on phone, unhelpful customer service people, no reply by email, and if they cannot deliver your item through no fault of your own they will hold it until you pay HUGE extra fees, even if they cannot tell you why it wasn’t delivered or what the problem is. I used this company for 8 years, but since 2020 they have gone downhill and I will never be using them again after my recent lost packages and no insurance payout. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“This company used to be good. Sadly in 2021 their service has fallen to RyanAir levels. One Parcel lost, still waiting on Insurance payout months later. Another returned through poor communication. My recommendation is to avoid them at all costs. We will be.”

Helpful Report

Posted 4 years ago

“I sent 40+ orders with this company of 40kg parcels. Very expensive. They then hit me with fees because they said packaging wasn't appropriate. £10.74 for over 80 orders. No information telling me what the problem was. I don't mean no photos, i mean they couldn't even tell me what the problem was. I sent a photo of a package and they said it was fine but because I couldn't send photos of every single package they would take me to court. Unsurprisingly they haven't but just shows how unscrupulous this company is.”

Helpful Report

Posted 4 years ago

“AVOID This terrible company. I would put 0 if I could. So i booked delivery service with interparcel via fedex for a parcel to be shipped internationally. I paid the agreed price for this parcel of £170 since it was a big box. All went smoothly I packed the box a perfect cube shape box (stated all correct measurements and weight all within the stated allowance), sent the parcel and it was delivered within a few days so I thought perfect that was good. 6 weeks later I receive a very vague email saying my parcel measurements were incorrect and I need to pay a fee of £248 because of this if i don't respond within 7 days they will just take payment??. They stated that my parcel had changed from 62x62x51 to 89x89x53 (Impossible as my box was a perfect cube shape and I am meticulous hen measuring). So I disputed this with them and asked politely for them to provide more information and proof of this massive change in size and ridiculous fee! I received a response stating they will not provide any evidence or they will not dispute it with the courier until I sent them evidence of the measurements (who takes pics of themselves measuring a parcel at all angles?). The dispute went on back and forth with emails and at one stage the person I was emailing literally copy and pasted the same email response to me. They flat out refused to provide me any evidence, answer any of my questions, dispute with parcel company for me nothing. Eventually they sent me an invoice which was very vague and had no company name on it. This invoice stated my parcel was also 84kg when it was 21kg? so my parcel also apparently quadrupled in weight and on the side of this invoice stated Oversize fee £49 yet they quoted me £248??. I emailed back and forth for around 2 months until they suddenly just threatened me with legal action if I did not pay even though they had not provided me any information or answered any of my questions the entire time, they were rude. They said if I don't pay by a certain date I would be taken to court, be given fees to pay by them and the email was super threatening. So they basically backed me into a corer provided no evidence provided no information were rude and not helpful whatsoever. They refused to explain the invoice they had sent me and how my parcel had magically expanded by almost 30cm and quadrupled in weight. Terrible company awful customer service charged me a fee of more than double the original cost with no clear answer. Please avoid these thieves.”

Helpful Report

Posted 4 years ago

“Absolute mess dealing with this company. I sent a package abroad with a house number error. I tried to contact the company multiple times by phone but couldn't speak to anyone in their local office. So I emailed them and the delivery company with the correct address. I got no response and 2 months later the package was sent back to me and I was charged for it. In short, Christmas gift mailed in November, returned in March.”

Helpful Report

Posted 4 years ago

“DO NOT USE INTERPARCEL!!! I will never, ever use Interparcel again. After going quiet for over 3 weeks, I chased them, called them, emailed them never a clear explanation about the parcel and then apparently was missed the labels. Absolutely, terrible service, they lie and will not respond to, or acknowledge any complaints. They are simply not interested in their customers and will take no responsibility at all for anything that goes wrong. They are only interested in taking your money and not give you back even if it’s their mistake. DO NOT USE THEM!”

Helpful Report

Posted 4 years ago

“I’ve been a customer of Interparcel ever since I became an artist years ago and have always been very happy with the service up till now when something recently went wrong and I needed to ask for customer support. Have been asking customer services to help me obtain a refund since end of last week for a parcel which never made it to Florida. I paid £64 to ship it there. It spent a week missing in a depot, nobody knew where it was - customer services kept telling me it was in customs. It eventually turned out that the trackable label had come off, it was returned to me by UPS with the other label and customs documents intact. UPS had printed out a label with my address on and returned the parcel to me rather than printing out he customer’s address and sending the parcel to him as they should have done. The customer still wants his parcel. I can’t get a response, he’s been waiting for his item since 2 March. This is where I’m at, let down and going nowhere. Very frustrating as I’ve recommended Interparcel to everybody I know but am now in a position where I need to find a new courier service myself. I still need to send my parcel to Florida urgently but no longer trust Interparcel, my normal provider to get it there. So disappointed.”

Helpful Report

Posted 4 years ago

“I wish I could give 0 star. I have booked interparcel service and the parcel hasnt delivered to my home country, I requested to them to get it back but nothing happen, I have been waiting for 4 months now but no body is doing anything, when we call to them they just saying they have made a request to fedex , but dont use this service to send your parcel, Its very worst service I have even seen.”

Helpful Report

Posted 4 years ago

“not received anything”

Helpful Report

Posted 4 years ago

“Its more than 3 months i didn't received my parcel. I booked from london to india i didn't received yet its shows it under custom department no one help the customer service is rubbish very disappointed with this stupid seevice and i lost my parcel and money”

Helpful Report

Posted 4 years ago

“Don't use this service. They are lying with customers and adviser are giving wrong information. I placed an order on 19 February and it was supposed to deliver within two weeks. The time mentioned was 08th March 2021. However, my parcel was not deliver in time. Today, customer adviser told me that parcel will be deliver on 16th march. This is fair, I paid for 2 weeks service not 4 weeks. For 10Kgs, I paid £62 for faster service (air cargo charge same amount for same day service) otherwise, it is very cheap to send parcel via ship. I am very unhappy with your service and false excuses. If your service is not guaranteed that you should close your business and refund the money. Interparcel website is not good and doesn’t have any informations about the product and services. don't use it. I don’t accept any explanation as you are lying with customers.”

Helpful Report

Posted 4 years ago

“Interparcel quote transit times that are sometimes totally unachievable but when challenged they have no policy for compensation or even correcting the faulty web site delivery promises, they just continue mis-selling.”

Helpful Report

Posted 4 years ago

“The service is very bad, I booked a parcel to send india in December 2020 they created wrong inoice and send to indian custom due to this stupidity indian custom department hold my parcel sinec december 2020 and its now end of february 2021 Interparcel customer team dis not corporate with me and not helping me to get back my parcel back.”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,923 reviews