ipostparcels Reviews

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“failed to pick parcel up from pickup point which we paid for was told your system down for pickups so we paid for 24 hour and got 48 hour but the rug was wrong size so its going back and another one being sent so hopefully better next time”

Helpful Report

Posted 9 years ago

“The driver had a face on him as if he was sucking on a lemon!!! as we are a hotel, he came through the front door, with other guests arriving for a wake, when asked could he please take it 20 ft to the back door, in a sullen, arrogant and bad mannered way stated he would not, and left the parcel!!!! the guest wanted to know what company, he represented, now no doubt about 100 people are saying how bad your drivers are!!!!!!”

Helpful Report

Posted 9 years ago

“This has got to be one of the worst companies I have ever come across!! Arranged a collection for a 8 am to 1 pm slot. Rang to confirm that morning and received message to say they were going to collect in the afternoon at 4 pm!! :\ Had I not have contacted them I would never have known that they intended to collect in the afternoon 2/3 hours later. Spent most of the morning trying to speak to someone to clarify situation with no luck and had various characters from their 'customer services'! blatently lie to me! They may appear a little cheaper than other companies but that is exactly what they are cheap but unfortunately not cheerful! A bunch of cowboys who quite frankly wouldn't know what customer service was if it came up and slapped them in the face!! AVOID THIS SHOWER AT ALL COSTS!!!!!!!! :( They deserve no stars but unfortunately had to give one to submit this review/warning!”

Helpful Report

Posted 9 years ago

“Parcel was booked on Monday 15th of December to be collected on Tuesday 16th of December and be sent on a next day service. Monday 22nd of December after numerous phone calls i had to Drive across town to meet a Driver to hand him my parcel. The parcel was delivered on Monday 5th of January 3 weeks after booking. I don't think this qualifies as a next day delivery!”

Helpful Report

Posted 9 years ago

“Unreliable! If your a seller and like your items to be delivered on time, NEVER USE THIS SERVICE Stick to your usual courier service even if it means you pay more. I tried using them once because they are really cheap but they are really RUBBISH n SLOW”

Helpful Report

Posted 9 years ago

“Follow up to my previous review. I eventually found a contact number for Ipost's customer service and spoke to a lady who said she couldnt help me as my parcel was being handled by UK post which surprised me as I had sent the parcel using Ipost online booking site!!!..... I then phoned the 'UK mail' depot in Exeter, which is my nearest depot, and a gentleman there told me he couldnt help due to it being an international delivery and I should speak to customer service at Ipost!!!!!!! This company is an absolute shambles and (hopefully) will definitely meet the same fate as Citylink, the sooner the better as far as I'm concerned. Warning to others. DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 9 years ago

“Customer service at ipost is for ipost and not the customer took my parcel and left it literally on the pavement and leaving a note telling my customer it's by the garage no parcel to be found iposts reply nothing to do with us we delivered it what happens after that is not our fault i would assume the driver knows this so what's stopping him from just keeping the parcel and sticking a note through the door probably more lucrative than just delivering the parcels especially when it's backed up by so called customer service that would appear to condone the theft and work directly against the customer this is the next citylink if they carry on like this do not use”

Helpful Report

Posted 9 years ago

“My package arrived damaged. My package arrived without any paperwork from the seller. My laptop which I ordered it on, well, my mum spilt coffee on it so it no longer works. Without the sellers details I called your general enquiries number, It took me 24hours to get through. When I explained my situation I was told to call customer services number. Apparently "it's easier to get through to because it isn't advertised"??!! Anyway I spoke with Milton Keynes depot who said because I was not your customer they could not help. I asked for the supervisor who said they had not organised the delivery, it was through a 1/3 party Ipost Parcel. I asked her if she could email them and let them know the package was damaged and contact "your customer". She said she would try and took my landline number. I offered her my mobile and she refused to take it saying she shouldn't be doing this. My comment was that the driver who smashed up my car drunk on Christmas day shouldn't have done this and my mother shouldn't have spilt coffee on my laptop but because people do things they shouldn't do I needed her help. The line went dead Your customer service, well thanks for nothing UK Mail. I certainly am and will never be a customer of yours.”

Helpful Report

Posted 9 years ago

“collected my item and they lost it. then they denied collecting it and changed the on-line tracker from "collected" to awaiting collection. They will not respond, they do not care. i am now £200 out of pocket, how can you lose a door?????? its not small. liars and thieves, there's no way of contacting them, none ever answers the phone, Im seeking legal advice, this has been going on since 18th December. Do not use this company, search online it has happened to many people.”

Helpful Report

Posted 9 years ago

“Received a text to say when my parcel would be delivered which was very helpful. I waited in for over an hour after my scheduled delivery time but no parcel. I then had to go out and when I returned home later that afternoon no sign of any note or a card to say they had tried to deliver the parcel but nobody was in. In the evening our neighbour came round with the parcel. He had found it stuffed behind his dustbin having received a card through his letterbox saying that they had tried to deliver it but he was out. Not sure why they tried to deliver it to 125 when the box clearly said 127. Both houses have the actual number clearly visible. Bit of a mystery all round really !!!”

Helpful Report

Posted 9 years ago

“Still my package has not been collected and past the 1 hour window time”

Helpful Report

Posted 9 years ago

“I recently used Ipost (UK mail) to send a parcel to China, it was collected from me on 18/12/14, I registered with their website so that I could track my parcel but at some point the tracking status showed my parcel as 'Delayed' and I used their website messaging facility to enquire why my parcel was showing as 'delayed'.... I didnt receive a reply other than their automated acknowledgement email, and I then followed up with further numerous emails but never received a response from them. I will never use Ipost again!, their customer service is non-existent and I still cannot find out if my parcel was ever delivered or is still 'delayed' somewhere in China, their website still today shows my parcel's status as 'delayed' and I have never had a single response explaining what the delay is despite my emails to them.”

Helpful Report

Posted 9 years ago

“I received an email at 6.29 am on 4th jan to say my parcel would be delivered between 13.26 and 14.26 that day. Either myself or my mother were in the house the whole day, from the time the email was sent to when we went to bed between 10pm and midnight. No parcel was delivered. I emailed the company to ask what had happened and received a reply saying the case was closed as the parcel had been delivered and signed for by a person named 'Jones'. I replied saying no person named Jones lives here and no parcel was received, but I received another reply stating 'no reply the recipients inbox is full' ! However, the parcel was delivered at some point on 7th jan, while I was at work and my mother was out, thus the parcel was found by my mother on her return, on the front doorstep, sporting a label which stated 'signature mandatory'! Obviously, no signature had been given as no one was in at the time of the delivery. As the parcel was heavy, she had to leave it where it was until I returned from work at 8.30 pm that night. All in all, not what I would call good service.”

Helpful Report

Posted 9 years ago

“This parcel was meant to be on a 24 hour service and the label actually said that it should be delivered on the 6th Jan but it came a day late on the 7th - 24 hour should mean 24 hour and not 48 hours!”

Helpful Report

Posted 9 years ago

“I have had lots of experience with sending and receiving parcels via post and after watching a documentary on parcel delivery recently I didn't believe items could end up in such a state . I took delivery of a plastic tube yesterday and the item was Bent , opened and parts missing . The delivery man was rude and ignorant and obviously didn't want to be at my door . " A very poor experience " I have plenty of photographs should anyone wish to take interest and see them . JP”

Helpful Report

Posted 9 years ago

“Delivery was fast. The online information systems are poor. I was only updated on day of delivery and apart from the booking info, there was no further data available. This is an issue planning for receiving parcels. Best of luck.”

Helpful Report

Posted 9 years ago

“Took two payments from me when I only needed to make one and after several attempts to contact them still have not got response or a refund.”

Helpful Report

Posted 9 years ago

“left parcel by the dustbin......a note was in our window saying deliver to nextdoor !! not good.good job it wasnt raining!!!!!!”

Helpful Report

Posted 9 years ago

“Item was delivered while I was out, and signed for someone else. No idea where they live or who they are (especially as only the last name was left, no first name/house number or anything), and nothing was left by the driver to even indicate they had been. Upon contacting customer service, my call was set as closed 20 mins later after receiving no help or any kind of contact. I then filed a complaint, and have heard nothing back. My opinion so far? Abysmal, not going to lie.”

Helpful Report

Posted 9 years ago

“The delivery process was fine but it was a shame the parcel bag had been torn - the tear was about 10 inchs long.”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews