ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“Unfortunatley the notice was too short for me to arrange for soemone to be home to receive the item. (Sellers fault, not yours!) Unable to contact by phone to reschedule, deleivery, attended depot to collect to find driver had not yer returned ( 6 hours later). Item to be held at depot for collection. very helpful at depot. Yet I have had a notification today that you will attept a re delivery! A waste of time!!! Wait to see if it is there for me this evening.....”

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Posted 9 years ago

“TERRIBLE EXPERIENCE TO SAY THE LEAST !!! 1ST THE PARCEL WAS COLLECTED BEFORETHE SPECIFIED PICK UP TIME . 2ND THE PARCEL WAS MISROUTED TO THE WRONG DEPOT . 3RD THE PARCEL ARRIVED WITH THE CONTENTS BADLY DAMAGED . 4TH NO COMPENSATION FOR INCONVENIENCE OR DAMAGE AS THE PARCEL CONTENTS WAS A PIECE OF FURNITURE NOT INCLUDED IN THE COMPENSATION CATEGORY . 5TH BLUNT APOLOGY NO COMPENSATION .”

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Posted 9 years ago

“Email informed me delivery time and date and parcel arrived 6 days late. Not a good service at all.”

Helpful Report

Posted 9 years ago

“No collection on the 5th Dec or 8th Dec or 9th Dec. On the 4th Dec, some days after I had booked my collection I received an email from them knocking the competitors saying one was 5 working days late delivering. But ipostparcels is on time right up to Christmas delivering and collecting according to the email. Oh yeah? I see there are a lot of complaints about collections, and on their own website they filter out the bad reviews. Today my husband had to wait in all morning as the collection time was sent to me after I'd gone out and I couldn't call him to tell him it was an evening collection as I was invigilating an exam. I didn't believe for one moment that it would be collected and I was right.”

Helpful Report

Posted 9 years ago

“no contact numbers , have lost a valuable item with various different excuses will not respond with a reasonable answer will not except my claim as they have removed the order history from my account very unhappy ex customer”

Helpful Report

Posted 9 years ago

“My parcel was meant to have been delivered last Tuesday between 5.30pm and 6.30pm, which it wasn't . On the Wednesday I telephoned and was put on a waiting list I waited 10 mins and had to hang up finally on my third time and after waiting 20mins my call was answered , I was firstly told the driver could not find me, and then the telesales lady said the driver was at my house at 5.50 pm but everything was locked up, my husband was in the house, I was then told Thursday was the next delivery, but he never turned up. I then had to phone the supplier and he was told firstly they were signed by a Deborah ( no such person), but they were in Aberdeen depot. I was then told after a further 20mins wait on the telephone on Monday morning the company would phone me within one and half hours to arrang delivery ,after 2 hours I checked my emails where a message was left the boots would be delivered between 5.20pm and 6.20pm, my husband then saw the delivery man around 2pm !! At least the delivery is here.”

Helpful Report

Posted 9 years ago

“Terrible service. Nobody has bothered to come and collect my parcel, there is no contact telephone number, and its now outside office hours so I won't get a reply to my email. They are almost two hours late - its after 7pm so I don't believe anyone will show up today. I will cancel my order and request a refund. Extremely unimpressed. Will this review will be shown on the Review section of the ipostparcels website? Perhaps not.”

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Posted 9 years ago

“Parcel dumped outside. No note! Could have been outside for days we dont use front door so have no idea!”

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Posted 9 years ago

“The item should have been here Friday beween 3'20& 4.20 I stay in till 5.30 then had to go and it was over 1hr late Monday text said 13.20 to 14.20 turned up at 15 .45 so why text a time this poor service also your van went twice to the garage in the same road on Friday as it run by friends”

Helpful Report

Posted 9 years ago

“I would have said excellent service for this delivery as to get a 1 hour slot is brilliant. However - my parcel had clearly been opened - even the wrapping paper inside the box had been taken off. The person looking inside clearly didn't want what was inside. We missed the delivery driver by a couple of minutes as we saw him drive away so it definitely hadn't been opened by anyone else. Can you explain? I will also get in touch with the vendor.”

Helpful Report

Posted 9 years ago

“Just like the company, don’t trust this reviews. Check reviews out their website and you will see the real score that they got.”

Helpful Report

Posted 9 years ago

“I booked an 05/12 collection on 01/12, the parcel wasn't collected. On 08/12 I got an email and text stating it would be collected between 2 and 3 this afternoon. I later got a response to the complaint I posted on 05/12, saying 'I can confirm that I have contacted the depot to ensure your consignment is collected today' . Oh no it wasn't! The parcel is in the boot of my car as it is too large to keep in the hallway for even a few hours, never mind days. So now I have to borrow my husband's car to get to my part-time job and rely on him to stay at home for the collection.”

Helpful Report

Posted 9 years ago

“first of all , I paid extra £2 for 8am -1pm collection on 25/10/2014, driver failed to turn up, i delivered the parcel to depot, the parcel is suppose to take 3-4day to arrive in Malaysia according to your website, but the status on website showed DELAYED 26/10/2014, never updated since, I called UK mail, they ask me to send the email to Ipost, i did, sent couple of emails to them to request the status of my parcel, but no one even bother to reply.”

Helpful Report

Posted 9 years ago

“Next day delivery didn't materialise as paid for. Contact emails are unanswered and calls to UK Mail drop off depot diverted to answerer phone. Am still waiting delivery 4 days later. Useless !!”

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Posted 9 years ago

“IPostParcels took my parcel and my money. IPostParcvels LOST my parcel and they KEPT my money. IPostParcels refuses to respond to my claim for my lost item. I have filled out DOZENS of request forms on their website AND I have even sent them a "signed for" letter via Royal Mail. THREE MONTHS LATER... I have received NOTHING.”

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Posted 9 years ago

“Fab timescale, shame the driver nearly knocked the door down when he arrived.”

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Posted 9 years ago

“Orders had not arrived at the time of delivery for the time-was delivered 1 hour ago. The box was not found 1 item.”

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Posted 9 years ago

“my delivery was sent too me as a mandatory signature. I got a email to say that it had been delivered. I was at work when it came. I phoned uk mail to ask where it was and was told that I had signed for it. told them I was not there a the time they told me that the driver would ring me for more info but 2 day later I'v not had any call. thanks uk mail.”

Helpful Report

Posted 9 years ago

“Never again, wouldn't touch them with a barge pole. I submitted 4 enquiries / complaints yesterday 5th December after my collection was not made, I was at home the whole time. No emails, texts, phone calls to explain non-collection. The website says submitted queries are normally answered in 3 hours. Well it's 26 hours after I submitted the first one. I hung on to a 'customer advice line' for 18 minutes yesterday only to be told they were an out-sourced call centre only dealing with deliveries! I ran the nearest depot number today, another long wait. They say the parcel will be collected on Monday (3 days after that booked) can't give me a time. Gave me a number for collections, but as soon as I mentioned ipostparcels they transferred me to another line which is probably one of the ones I've already called. I've logged into my ipostparcel account but it gives me no information whatsoever. Not good for a parcel collection that was paid for on the 1st December. I shall probably be contacting my credit card company soon to suspend/cancel the payment as I have not had the service I was promised, in fact no service at all, only long telephone call costs.”

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Posted 9 years ago

“My item was delivered on time but as I wasn't in they left it on next doors doorstep n dint even bother 2 leave me a note 2 say it was next door....”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews