“Purchasing online is a joke!!! I bought a pricey necklace that not only arrived weeks later then what I was told but the chain was completely dammed with knots. When I called for help, the customer service was horrible. Will not shop ever again online.”
“Destiny and Elizabeth and Justin are awesome
I am 82 and they helped me pick out some great items of
Clothes… so patient and friendly and helpful
I bought more than I was going to and will be back
Thanks Sandusky ohio store”
“Recently purchased a ring and when sending it out to be sized was told no later than2 weeks. When I stopped out to check on the status 16 days later. Found out the rind was never sent out when they said they would and now telling me 4-6 weeks. Sizing company stated they would put a rush but Penney’s now says that rush is an additional 7-10 days. When asked what would make me happy I told them to contact the company and have them size the ring and overnight it. They refused and cancelled the sale. THIS IS WHAT KIND OF CUSTOMER SERVICE THEY OFFER. Salesman that sold me the ring was even at the service desk and verified that he told me 2 weeks and that is what he was told to tell customers. they lie to make sales. Will never set foot in another Penney’s again.”
“lots ! the last thing, my order said free ship to store, by the time i finished adding items, it said 3.95 ship to store. your website is really bad !!!..I'm going
to Belk. they are dependable.”
“I have the app besides the computer. I have tried over the last year to order items (women clothing) and there is never anything available that happens to be on sale. It's becoming suspicious. The stores should know what is coming up on sale and adequate amounts should be available. I am at the point of canceling my acct. Too far to drive and I shouldn't have to drive if i so choose. I will give your store online ordering a few more months. Then I will cancel my membership. I am sure someone wants my online business.”
“Soo my payment was due on a Sunday, I paid through my bank on a Wednesday, JCP said they received the payment on Monday a day late so they charged me $32 late fee, I called to dispute and they wanted me to send them a letter from my bank saying when they sent the payment. That is too much work for a customer to have to provide, you would think for a customer that has never been late with a payment,the fee would of been removed. Anyway I canceled my account, their products and clientele not to mention the messy store has gone downhill anyway and the peop”
“, he participated at the World JCPenny -custom e r' ser vice ''8O5 [41O ''56 OO P h 'one Num be.r Taekwondo Championships in the kg category.[5] At the Hope and Dreams Sports Festival, organized by the THF and WT in , Al Ghotany qualified for the 2024 Summer Olympics as a member of the Refugee Olympic Team (EOR), to compete in the”
“I ordered a dress, it is taking forever to get to Farmington. When I placed the order, it stated it was arriving on a Saturday, on Saturday went to Penneys, the dress was still in route, now the dress will arrive till Wednesday. The dress is in Texas, why sent it to Florida. Kind of dumb to reroute.”
“Yes, I just want to let other people know about the jury department at JCPenney‘s. I purchased a bracelet there and it’s broken two times and the people were rude disrespectful and it was impossible for me to get a refund after I sent my bracelet to get fixed twice the second time I got it the next day it broke again so be careful with buying bracelets or their jewelry. There is no guarantee on your stuff even after you’ve paid your own hard working money for it. I would never purchase any more jewelry from there. That was the last straw.”
“Fairlawn, Ohio store employee named VAL was extremely helpful today. She was able to maximize my coupons and points easily. She was very pleasant and knew what she was doing!!”
“I received excellent customer service in the Brownsville store by an employee by the name of Mario he was very patient with me he helped me with my rewards, coupons and even placed an order for me Thank you Mario 😊”
“Jcpenney online ordering and canceling is the biggest con and joke there ever has been. If you don't cancel an order within 30 minutes of placing your order then you are out of luck. When you get the order you tried to cancel the very same day you ordered it then you can send it back if you call them back when you get it and they charge you $8.00 to send it back. I argued with a man and a woman for 30 minutes or more about how it doesn't say anything at the bottom of the order about a 30 minute time limit. Needless to say I lost the argument with them and was told to call them back after get my order. They are ripping people off, because they let someone ruin their company and now we are having to pay for it. My Advice To EVERYONE, DO NOT SHOP AT JCPenny, PAY OFF YOUR CREDIT CARD WITH THEM AS SOON AS POSSIBLE AND NEVER BECKEN THEIR DOORS OR WEBSITE AGAIN! RIPPED OFF ONCE MORE!!!”
“Visited the Roanoke, VA store. My favorite. Ddisplay had lovely women pajamas. They didn't have my size. As I was walking away Denise (Manager) was walking but greeted me. Ask how I was doing, did I need assistance. I explained how I loved the pajamas. They didn't have my size. She mentioned they could order. She looked up item on our walk to cashier. Avery the cashier was awesome. I used coupon. Didn't have my Penny's card on hand. Avery too care of me. Also like to shout out Robert for his knowledge of the system which was being complicated that day. Walk out a happy customer receiving great customer service.”
“I bought some pearls for my wife thinking you were the JC Penny of old that had quality stuff and if there was a problem you( a long time ago) would stand by it. We brought them in after wearing them 3 times. And so we took them back to the store and the sales person said we were out of luck. I'm past it, but my wife is through with your store. I guess that's why your company (like Sears) is on your way out of business. God don't like ugly!!”
“Worst online experience you could hope for. Charge me for shipping when I wasn't supposed to be charged when I called in they said they can't refund the money. Items were supposed to be delivered 3 to 5 days now it's turning into 12 days. Never again!”
“Do to your JCPenney mastercard wanting to charge me a fee each month for not going paperless after 24 years of loyalty as a customer who pays his purchases in full each month. I have decided to cancel my JCPenney mastercard as of today.”
“JCPenney went downhill like a titanic. I purchase two kings as confidences, and all this white stuff is blowing everywhere all over my bedrooms. I don’t know what this is, but it’s irritating my face I would never ever recommend JCPenney‘s to anybody and I don’t plan about anything else from JCPenney‘s Is the worst store on the globe to shop it always check your products description before purchasing even if you do check it sometime it is misleading. I would give it a zero but the lowest you can go is the one I’m going to give it a one for my review. They need to shut every last JCPennys down.”
“i have now been waiting for someone in customer services escalation department to call me TWO WEEKS.. I placed an order (my account for over 20yrs) and shipped it to my nephew in FLA.. the billed to changed to his name and address.. the credit card phone number and the email was in my name.. THESE IDIOTS refused to speak to me because they said the billed to and ship to is him.. i asked who is the credit card and email attached to???? my problem, could this company be trusted with customers information.. anyone could purchase anything have it shipped anywhere and the customer wouldnt know until seeing an email or a credit card statement.. I WANT A TELEPHONE CALL FROM YOUR ORGANIZATION...”
“I went to buy a mattress and boxspring at the Altamonte Springs location. The salesperson was apprehensive with her answers, and couldn’t give definitive answers to my questions. Plus, I was told that it would take at least two weeks for delivery. $100.00 extra for delivery and pick up. Terrible experience here!!”
“Placed an order for bath towels and wash clothes. Received 4 incorrect wash cloths, called 2 times, spoke with 3 different people and for some reason no one could get the return correct. First agent sent me a label to return 9 of the 12 items I ordered with a refund of $31, second agent sent me a label to return 6 of the 13 items with a refund of $16, third agent sent me a label to return 4 of the 12 but it was the wrong 4 items with a refund of $16. After explaining multiple times that I received 4 incorrect wash clothes and wanted to return them the agent still couldn't get the label correct so I just said I'll keep them and donate them to someone and NEVER order from JCPenney again cause it's not that difficult to make the distinction between a wash cloth and bath towel. I also completed the survey and left my dismay on that as well. How can a company promote good customer service when you have agents that don't understand and state it multiple times during the calls.”
