“Online ordering is completely unreliable. If you are able to place an order to ship to tye local store, your order may state "in transit" but then is not delivered to the store. This happened to me in the past for a pair of shoes I needed for a wedding. After 10 days and no delivery, I called the CS number and was told my order was cancelled by the warehouse! However the order still showed as " in transit to store". I recently placed an online order which was supposed to be delivered 2 days ago, still " in transit to store" . I have a feeling I will not get this order either.. Unfortunately these items are not in stock at the store but only on line. No wonder Penney's is in trouble!”
“Since November 2023 having a problem and still getting billed I n late charges.
Spoke to Synchro my for jC Penny & said all charges were cancelleded & not to worry I am still getting billed from you.
I returned a purchase & was double charged & getting bills for late charges. This is annoying & never had a situation like this with any other store. I am getting discussed with this situation. Someone speak to the bank & see that I have no outstanding chargers. I also cancelled by JC Penny credit card because of this situation. Will never shop in your store”
“MY ITEM WAS PROMMISED FOR FRIDAY THE 15TH AND WAS OUT FOR DELIVERY THAT DATE, AT THE END OF THE DAY IT WAS NOT DELIVERED. TODAY IS MONDAY THE 17TH AND NOW IT SAYS THAT ITS ON ITS WAY. HOW CAN IT BE OUT FOR DELIVERY TWO DAYS AGO AND NOW IT SAY ITS ON ITS WAY. SOMETHING ITS NOT RIGHT. UPS OR JC PENNY ARE NOT DOING THERE JOB RIGHT.”
“I placed an online order on May 25th this is June 13th still not at the store said it was lost but can't issue me a refund until Fri June 15th and then it could take 7 to 10 business days to be in my account so a month basically I will never order anything from them again it as been a horrible experience and now I know why they are closing stores and filing backrept”
“JC Penny's salon in Mankato one of the senior stylist name Nhath Leng is by far the best stylist in the salon. She is friendly , entertaining, shows interest in her clients is always trying to make sure that the customer receives actually what they came in for. I appreciate the care and the time that Nhath give her customers when they come in. She is the only one I will go to for an appointment.”
“Received the comforter Stratford park lunati today. The color is a beautiful rust color with brown and fits beautifully with my decor. Color and description on website is exactly as stated. Love how it looks.”
“I recently rediscovered Penney's. I have found a few great items and thought I might be making more future purchases but my in store experience was off putting. I received a coupon via email after my first online order. I attempted to use it for an in store purchase but the item I was buying was excluded from the coupon. Sometimes that happens but as I waited in line about 7-8 people ahead of me in the queue also attempted to use coupons. Every one of them was denied for a variety of reasons. It felt like a scam to get people in the store with worthless coupons. The employee was very rude to the customers and kept complaining that it was only 15, 10, 5 minutes before closing. Not our problem! If he had been more efficient we would have been out of there quicker and since we were within the hours of operation he should not be complaining about having to do his job for the full time that he is being paid to do so. With so many physical stores closing and the lack of customers in the store, one would think they would do more to encourage shoppers business instead of driving them away. Why do the employees not see the correlation between servicing customers and the continuance of their job/salary? It looks like that employee will soon have even more free time on his hands.”
“I ordered online using discount and rewards coupons but surprise they canceled my order claiming that the coupons had already been used but that if I paid the fixed price they could do me the favor of reactivating the order which I understand as click bait to make the customer believe They gave you a discount and then they tell you we made a mistake but don't worry, pay what we asked you now and the merchandise is yours.”
“My brother went In for a perm and came out with a flat head. My brother never cry’s and in the salon the person was so dumb she couldn’t just term it. If I could give 0 stars I would. DON’T COME HERE FOR A HAIR CUT EVER UNLESS YOU WANT TO LOOK LIKE A LLAMA.”
“I placed an order for shirts for my son. He had moved to another state, I had placed a previous order from JC Penney to the new address, and thought it would default to the new address, but the order went to the old address in another state. All the representative would do is tell me to contact UPS or the new resident in the house. I have no clue who is currently renting, and I told the Penney's rep UPS can't go back to the house and demand the package back two days after it was delivered. No help! Order number 2024136613496453”
“Jc penney has the ruddest people you can barely understand at the customer service number they just hung up on me then I called back and was told just to wait for another 2 weeks for my package. He said he didn't care if I never shopped there again and I will not”
“I have entered my zip code 5 times to get the message I was sent byJCPenney Credit Card account confiming that I cancelled my account, and I always get "Invalid or Unknown Request". Well I know my own zip code and so does Penneys they have sent mechandice to this zip code for me so why doesn't it register when I put it in at their Synchrony company request. And of course you can never ever talk to a live person to find out. I guess I could if I wanted to spend the rest of this day or week tracking someone down. I give this company 2 thumbs down. No wonder I cancelled my account with them. They also decided they were going to charge their customers $1.99 for a written statement each month. What a Joke! They never send me monthly statement. I only get them when I've purchased something, and I think they owe me a statement and NOT at my expense.”
“I purchased 2 dress shirts for my son to try on for a wedding. Size medium and large. The medium was too small and I needed to exchange it for a larger size . Went back the following Sunday only to find out that I lost the receipt. They were able to find it based on my credit card information and still gave me grief about the return. After it was all said and done the women was totally rude the entire time to me talking down to me as if I couldn’t afford the shirts to begin with. She would not allow me to exchange it for a larger size and I had to leave before I said some unkind words . Let’s just say they lost my business from now on .”
“Returned damaged junk jewelry after their jeweler declared was not repairable then manager refused to credit my account and instead gave me a $193 JCP gift card. We also bought the lifetime warranty at $58 and this charge was not refunded as well!! This bracelet was bought at one of their big sales, Which is their way of getting rid of the junk they sell. After 40 years of being a JCP customer, I will NEVER give them more business!! Horrible customer service and employees are clueless!
Shame on you JCP !!”
“The store in my city has a high employee turnover to say the least. In their defense, the “pool” of employees in this small city from which they have to choose is not great. But my last few visits to pick up online orders has been like going to the circus. The employees are the dumbest I have ever seen. One even told me they don’t return your tax, right after I received a full refund for an order of shirts. Who trains these idiots?”
“I bought three gold chains from the store on Florida mall in Orlando. After 3 months, two of the chains fell apart. I returned to the store and they claim that there is no warranty on it . Chain is made of cheap Material. I will never ever buy another jewelry there. I wasted 600 hundred dollars. It’s a shame that they sell poor made gold chains. I had to take chains to a jewelry store for repair. Be aware”
“We took pictures with Jessy at JC Penny in the Galleria Mall. Amazing amazing service and energy. Best experience we ever had. She made us leave with a Smile.”
