“I ordered $87 worth of products from JCPenney online, put my new address in to be shipped there. When I paid with PayPal my old address must have kicked in. I did not know this until I received a confirmation email from JCPenney stating my order confirmation. I immediately called JCPenney‘s to try to have this issue resolved and give them my new address. They told me they were unable to change the address and could not cancel the order even though the items we’re not packed and the order had not been processed yet. They told me I needed to wait for an email saying items were shipped and then I could notify UPS to have the address changed. I never got an email saying the items were shipped so my merchandise went to the wrong address. I then got an email stating that they were delivered that’s how I know they went to the wrong address. There should never be such a big issue about an address change this is absolutely ridiculous and unacceptable and I will never shop at JC pennies ever again!”
“I bought a Liz Claiborne top. Fit great. I washed it as directed and didn't even dry it in the dryer just hung it to dry and it shrank 3 sizes. Was told I can not get my money back. Done shopping there. Can't ever use my rewards either The site never works.”
“I placed an order for curbside pickup, for the first time today. I got the email saying it was ready to be picked up. There was NO LINK on the email to notify JCP that I was waiting. There was NO PHONE # on the designated parking sign to call. Just use APP at jcp.com/curbside. Downloaded that - all it did was give me JCP online - again, NO LINK. This is very poor given we are 2 years into a pandemic. I have never had a curbside pickup, anywhere else, fail so miserably. I am extremely disappointed, I expect more from JCP!”
“There is a hole in the middle of a pillowcase that came with a sheet set I ordered.
I am due for surgery in less than a week and I HAVE to have a negative Covid test prior to surgery. JCPEnney.com offers contactless delivery but not contactless return.
They have lost me as a customer.”
“We've been waiting for over a month for a mattress that never came. Every time I connect with customer "support" they try to make me track down the mattress by calling all the shipping partners and delivery partners they have. Apparently that's somehow my job. But the numbers they give for the delivery don't even exist. Only order something from this company if you like throwing money and time away.”
“We shopped at store number 1775 in Bismarck, ND and the associate in the intimate apparel was awesome! She helped my mother find exactly what she needed in that department. Even after the choice was made she continued to help us with online ordering and product number. Her name was Betty H. Top notch gal, super friendly and helpful!”
“I moved and updated my address with JCPenney within 3 days. I placed order 3 months later and it was sent to old address. I contacted them to advise them I have already updated my address with online customer service and they said I would need to contact both couriers and inquire about having the packages rerouted. Then, noted they still have my old information on their site. Customer Service was unhelpful, couldn't even make the changes and dismissed my concerns about how many times I have informed them of wrong info and is still showing on their system. I'm out $100 since the couriers are not replying to my emails and won't be shopping there anymore. Their customer service is very poor and they show no accountability for their own mistakes.”
“The items I ordered had to be retuned because they didn't fit. I was shocked to learn that I was charged $7.20, the amount of coupons deducted from my order. The entire order was returned so they have the full value of the items. By charging me the amount of the coupons they now have the full value of the merchandise PLUS $7.20. I am seeking legal advice.”
“Poorest customer service, shelves andcracks basically are a combination of leftover rags and odd sizes, dirty, staffed by smartass teenagers who have no skills. Clarksville, Indiana store is a joke. I will no longer buy anything from Penny's ever again. They want to buy Kohls too, well Kohls is about the same lots of overpriced rags and junk. My money is going b good elsewhere from now on. Bye, Bye Penny's!!!!!!!! Hope you go the way of Sears and Kmart.”
“I bought a 14k gold necklace from there and had to bring it right back not even before I got out of the parking lot. Now three days later after they gave me a new necklace it’s broken again I don’t know if they just have crappy jewelry but it was a 500$ chain . Not happy at all”
“I placed an order on 5/22. I have still not received this order and it is 6/17. I have tried to call the Auburn Maine store multiple times and no one answers the phone. Yesterday I received an email stating my order was canceled because I did not pick it up. The order never arrived at the store!!!!! Today I received a bill !!!!! I will never shop at
JCPenney again. I am canceling my credit card there and will bad mouth them forever more.”
“I am very disappointed with the quality of service that I received from purchasing a mattress set and frames then getting them somewhat delivered. The delivery company, too, provided the worst customer service experience. The frames were delivered with missing parts and JCPenny customer service rep told me that I should have checked the box to ensure that all parts were in the box. I could have done that if it had a paper listing all contents of the box. Secondly, the sales team should have explained that if there was a stain the size of a dime on the side of a 10 year old bed, then the delivery company could not haul away the old set. This should have been explained while purchasing the set or provided in writing. Also, I removed the headboard from the frame per the delivery crew request, but they still refused to break down the frame. Both the old and new sets are leaning against the bedroom wall and customer servicing is telling me about a restocking fee on returns or having to wait 5 business days until the frame manufacturer call about a missing part.”
“NEVER AGAIN...ordered 3 dresses...told me it was shipped. No details on the tracking number given. Informed JCP and was told that I had to wait 12 business days. Called again and was told that they couldn't help me that I needed to reach out to UPS. UPS Informed me that the tracking number had NO DETAILS. Called customer service AGAIN...this time I was told my order would need to be canceled. They would issue me a refund that takes 7-10 days to get. Reorder it and charge me again...this time they would expedite the shipping and would have it in 2 days...LOL
Told them to cancel the order and that I will NEVER DO BUSINESS WITH JCP AGAIN. Just hope I can get my money back...if they don't screw that up too!!! Wish I could have given a negative 5 stars”
“Picked up 3 orders today at JCP.com in Stone-crest Mall in Georgia, the customer service personnel, Princess, was no princess at all. She had no people skills, no greeting, and not even a thank you! She didn’t open the packaged items until asked with just a cut in the shipping packaging and no attempt to remove from the items from shipping package and verify order. The customer behind me , was telling me she is always unresponsive, which definitely is no excuse. If she doesn’t want to work there she should quit. She needed to take lessons from Tatianna and Ms. Nancy, those were exceptional customer service personnel. Princess should probably seek another position that doesn’t involve “custom service “.”
“Wouldn't even give them 1 star, but to write a review it's required. I ordered towels on sale as we had just bought a house and wanted to have new colors for our 3 bathrooms. I ordered 4 new sets of towels. 2 blue, 1 purple and 1 green. I ordered 2 hand towels, and 4 bath sheet towels (we like them super long) for each color. When they arrived, the dark blue bath sheets weren't there, but we had 4 burgundy washclothes and they shorted us a green hand towel. I called customer service, freaking joke cause they're should be called disservice. She charged me for the hand towel to be shipped to me, even though it wasn't my fault the wrong items were sent and one was omitted. Then instead of requesting 4 bath sheets, she requested 4 hand towels. To date, we still haven't gotten them and this was 4 weeks ago. Also, when they green hand towel arrived Thursday, it wasn't a green hand towel, it was a puke green bath towel (we ordered the cilantro green). When I again called customer service, she said she would have to charge me again and then they would send me the correct item back when I sent all the wrong items back. Wait, I have to pay twice when you have people in the warehouse with a 3rd grade education who still can't read and follow directions? Nope, told her screw it, just credit everything back to our card, I will go to another store and get towels and take the puke green towel and 4 wash clothes to Goodwill. She actually was upset that I didn't want to have my credit card charged again. Who does that? No company we have ever dealt with has ever said, hey we made a mistake, please let us charge your card again so we can send you out the correct item. Will never order from these A holes again. This used to be a nice store, but not anymore. It's a shame. They should train their warehouse staff that packs the order how to read a sticker that says blue, that it's not red, and a hand towel and wash cloth will never look like a bath sheet. zero for JCPenney”
“Shopped at Penney’s today for womens clothing and was definitely impressed. Nice selection, great prices, store organized and clean. I definitely need to shop there more, and make them one of my first stops.”
