“I received excellent customer service in the Brownsville store by an employee by the name of Mario he was very patient with me he helped me with my rewards, coupons and even placed an order for me Thank you Mario 😊”
“Jcpenney online ordering and canceling is the biggest con and joke there ever has been. If you don't cancel an order within 30 minutes of placing your order then you are out of luck. When you get the order you tried to cancel the very same day you ordered it then you can send it back if you call them back when you get it and they charge you $8.00 to send it back. I argued with a man and a woman for 30 minutes or more about how it doesn't say anything at the bottom of the order about a 30 minute time limit. Needless to say I lost the argument with them and was told to call them back after get my order. They are ripping people off, because they let someone ruin their company and now we are having to pay for it. My Advice To EVERYONE, DO NOT SHOP AT JCPenny, PAY OFF YOUR CREDIT CARD WITH THEM AS SOON AS POSSIBLE AND NEVER BECKEN THEIR DOORS OR WEBSITE AGAIN! RIPPED OFF ONCE MORE!!!”
“Visited the Roanoke, VA store. My favorite. Ddisplay had lovely women pajamas. They didn't have my size. As I was walking away Denise (Manager) was walking but greeted me. Ask how I was doing, did I need assistance. I explained how I loved the pajamas. They didn't have my size. She mentioned they could order. She looked up item on our walk to cashier. Avery the cashier was awesome. I used coupon. Didn't have my Penny's card on hand. Avery too care of me. Also like to shout out Robert for his knowledge of the system which was being complicated that day. Walk out a happy customer receiving great customer service.”
“I bought some pearls for my wife thinking you were the JC Penny of old that had quality stuff and if there was a problem you( a long time ago) would stand by it. We brought them in after wearing them 3 times. And so we took them back to the store and the sales person said we were out of luck. I'm past it, but my wife is through with your store. I guess that's why your company (like Sears) is on your way out of business. God don't like ugly!!”
“Worst online experience you could hope for. Charge me for shipping when I wasn't supposed to be charged when I called in they said they can't refund the money. Items were supposed to be delivered 3 to 5 days now it's turning into 12 days. Never again!”
“Do to your JCPenney mastercard wanting to charge me a fee each month for not going paperless after 24 years of loyalty as a customer who pays his purchases in full each month. I have decided to cancel my JCPenney mastercard as of today.”
“JCPenney went downhill like a titanic. I purchase two kings as confidences, and all this white stuff is blowing everywhere all over my bedrooms. I don’t know what this is, but it’s irritating my face I would never ever recommend JCPenney‘s to anybody and I don’t plan about anything else from JCPenney‘s Is the worst store on the globe to shop it always check your products description before purchasing even if you do check it sometime it is misleading. I would give it a zero but the lowest you can go is the one I’m going to give it a one for my review. They need to shut every last JCPennys down.”
“i have now been waiting for someone in customer services escalation department to call me TWO WEEKS.. I placed an order (my account for over 20yrs) and shipped it to my nephew in FLA.. the billed to changed to his name and address.. the credit card phone number and the email was in my name.. THESE IDIOTS refused to speak to me because they said the billed to and ship to is him.. i asked who is the credit card and email attached to???? my problem, could this company be trusted with customers information.. anyone could purchase anything have it shipped anywhere and the customer wouldnt know until seeing an email or a credit card statement.. I WANT A TELEPHONE CALL FROM YOUR ORGANIZATION...”
“I went to buy a mattress and boxspring at the Altamonte Springs location. The salesperson was apprehensive with her answers, and couldn’t give definitive answers to my questions. Plus, I was told that it would take at least two weeks for delivery. $100.00 extra for delivery and pick up. Terrible experience here!!”
“Placed an order for bath towels and wash clothes. Received 4 incorrect wash cloths, called 2 times, spoke with 3 different people and for some reason no one could get the return correct. First agent sent me a label to return 9 of the 12 items I ordered with a refund of $31, second agent sent me a label to return 6 of the 13 items with a refund of $16, third agent sent me a label to return 4 of the 12 but it was the wrong 4 items with a refund of $16. After explaining multiple times that I received 4 incorrect wash clothes and wanted to return them the agent still couldn't get the label correct so I just said I'll keep them and donate them to someone and NEVER order from JCPenney again cause it's not that difficult to make the distinction between a wash cloth and bath towel. I also completed the survey and left my dismay on that as well. How can a company promote good customer service when you have agents that don't understand and state it multiple times during the calls.”
“I bought a pair of white airwalk sneakers and 3 months later and not even wearing them everyday I noticed cracks in the fake leather and were defective, I took them back to the store and they would not allow me to return them or give me store credit, they said they have a 60 day return policy, and I have my own policy to cut up my JCPenney card and not shop there anymore, they don't care if they sell you defective products and waste your money, spend your money elsewhere”
“Could not reach a LIVE person to discuss the technological incident while trying to pay my bill…bill went late and so I just paid it and will not be using their online catalog anymore”
“I bought 2 king size comforter sets in a bag, both were shedding something like dirt. The particles itch me to no end. This is a shame. I paid over or about $300 on sale total for the both of them. This is bad business. At this point I rated JCP A 1 if it was a ZERO I WOULD HAVE GIVEN JCP A ZERO. I AM DONE WITH JCP. I pray everybody read this.”
“I purchased two suitcases online and picked both up in the store. After submitting my order, I realized I forgot to apply my $10.00 reward. When I picked them up, I asked the clerk I could return one and repurchase it using my reward. I was told I could.
It was a HUGE surprise, AFTER the refund had been completed, to discover the return value was LESS than the actual purchase price. Upon closer examination of my original purchase receipt when I got home (which was online, not a printed), it does state that the return price is less than the purchase price. In total, I ended up paying MORE for the same item AFTER I used the reward money! How can this be even LEGAL???
The return amount should be the SAME as the purchase price, unles there is a clearly stated "reshelving" fee, which there was not the case! There was NO mention of a reshelving charge ANYWHERE!
JCPenney is a RIPOFF!
I, for one, am no longer shopping at JCPenneys!”
“I will never order anything else from JC Penney. I ordered something from them and they sent me the wrong size. I sent the item back and they took charged me $8 for shipping it back to them. Beware of sending something back to them.”
“I have shopped at JC Penny for decades, with very few issues Until my shopping trip on 8/17/24. On this trip I fell in love with their Liz claiborne wide leg cropped jeans, and they were 40% off, to my delight! However, they didn't have my size, therefore, I had to order them online. I placed the order, and my total was a whopping $71.28! When I asked the salesperson what happened to the 40% discount, I was advised that the discount was for in store purchases only, per their policy! I was flabbergasted, and I never knew there was such a policy! I expressed my disappointment, as it was not my fault they didn't have my size in the store. I was also told that they couldn't cancel the order, in the store, and that I had to wait 24 hours before I could cancel the order. I called customer service today, and was advised that they could not cancel my order, and to contact the store, who always had the ability to cancel the order in the store. I am very disappointed in how JC Penny makes a difference in their customers, with respect to discounts, and the run around that I am getting with respect to rectifying this situation. I can say that I will have to think long and hard before I shop there again!”
“Several times I have placed online orders and received whatever they felt like shipping, not what was ordered. I've also received a package for a recent order and all that was shipped was a bunch of plastic. Customer Service tried to say it was tampered with, but it was sealed. They just stuffed a bunch of plastic in the package and shipped it.
I was able to get a refund, but because the representative refused to resend the item without me placing a new order the item is now sold out.”
“Their socks are not the same as they use to be. I bought black socks 4yrs ago and they were thicker and probably 90-100% cotton. Now jcpenney is saying their not all cotton. I bought new socks this past week and the socks aren't thicker and very poorly made now. Must be the inflation and poor fabric they're using now”
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“Today is Monday, August 13, 2024. I have been outside waiting for my order since 5:45 pm. They cancel the first time after 30 minutes. They asked you to come back later. I went HEB and shopped for thirty minutes. Now, I have checked in again. The story now is there is a problem with the order and there will be another delay. It's now 7:09 pm and I'm still waiting. No one has come out yet. At 7:10 pm it says to come into the store. Is this the way you treat your customers with handicaps, young children, cripple and disabled. Wow, you guys need to close down permanently.”
