“If i could give them a 0 star review I would. I am so upset at their jewelry department (every store). My boyfriend purchased a promise ring from them in May and we waited 3 weeks for it to be resized and come back in. It was beautiful when it did finally come back in HOWEVER THREE days after getting it back a diamond completely fell out and 2 more were loose and had moved. We were upset because I only had it for 3 days so we took it back and luckily we had gotten a lifetime warranty. We asked for our money back since the ring was defective and I only had it 3 days before it fell apart. We were told that they cannot give refunds back. So we decided to send it off using the warranty and have them replace the missing diamond and fix the other 2 that were clearly crooked. They told us it was going to take 5 to 8 weeks. I was very upset because I only had the ring for THREE days!! Also, this was not a cheap rinky dinky ring, we paid quite about of money for it and were told that it is uncommon for diamonds to fall out. We waited FIVE weeks for it to come back in, and yesterday we went to pick it up, and guess what.... the crooked diamonds were NOT fixed. We didn't even leave the store with it. They were clearly still crooked and it was VERY noticeable. I was so upset and I started crying because we need the ring now for an upcoming date AND we were told we would have to wait FIVE more weeks while they sent it off to be FIXED AGAIN. THEY didn't fix it in the first place. The manager told us we could not get any money back they could only send it off again. Finally, she said she would exchange it for the same ring or give PARTICAL money back. Not even the whole thing even though I only ever had it for THREE days. I was still so distraught that we couldn't get the full refund, so we decided to go with a different ring and hope the diamonds wouldn't fall out. So now were having to wait a few weeks for the new one to come in. I am so unhappy with how they handled this. I feel as if they should have sent our ring to be fixed first since they didn't fix it correctly in the first place. We will NEVER be buying from JC penny again and we will tell everyone we know how horrible our experience was that way they will not buy from them too. JC Pennys ruined our ring shopping experience and I hope other people do not fall into this trap.”
“First of all, LUV JCPenney, Hate their automation to make a payment. I think the company can take a note from Kohls playbook. Simple and efficient. Hope you can change it soon.”
“First of all, LUV JCPenney, Hate their automation to make a payment. I think the company can take a note from Kohls playbook. Simple and efficient. Hope you can change it soon.”
“I bought a chain from them and its FAKE! REAL GOLD SHOULD NOT STICK TO A MAGNET AT ALL! The chain itself didnt stick but the clasp did. Nothing said on the label that it was plated anywhere on the chain. If its plated in certain spot IT SHOULD BE LABELED AS SUCH. Who wants to pay 700 on something that is not fully real!”
“As a Gemologist, DO NOT buy any jewelry from them. Very low quality at a price that'll leave you broke. Go to a locally owned store for your jewelry.”
“The Head of marketing must’ve been a used car salesman. They have changed their marketing strategy putting down the MSRP of clothing and then giving you a 50% discount. You got to be really stupid to believe that’s the actual price of that clothing. You can find the same clothing at other stores selling for 30 to 40% less than what JC pennies is selling it on sale. No wonder they’re going broke!”
“We bought a suit jacket for daughters wedding. Father of the bride goes to put on at the wedding to find out that the security thing was still on therefore he could not wear it. Did I mention it was for our daughter's wedding. Take it back the store the day after the wedding and all they could give us was 10% off what a goddamn joke. Lost our business will never walk in a jcpenney store again..”
“My order was incorrect. Taken over the phone by a customer service representative. Then when I called about it, it was a bad connection wherever the man was at who the call was routed to. Now, after speaking to someone in person and thinking the problem is resolved my order has actually disappeared.”
“Bought mattress at Albuquerque store. Sales lady stated delivery would call us in about 5 weeks to set a time for delivery and they would pick up old mattress. In June 2021 delivery sent automated msg stating time they would deliver. We had to call them about picking up
Old mattress. They said they could not pick up old mattress. We cancelled the delivery & finally cancelled order completely. We went to store which no longer even has a customer service department....thing of the past. JC PENNY customer service and being helpful to customer .....sucks.”
“Its a month since I ordered the Sealy Posturepedic Humbolt online and not a word from anyone about delivery. I went to the store and called the number they gave to check and that service lady Pam of Columbus, Ohio was outright RUDE. I inquired about delivery and she says the delivery co. will call you. Its a MONTH since JCP took my money, woman! The price has dropped $65 and I asked to do a price match and that bxxxx says VERY sternly "NO, you are NOT going to get a price match because you used an online coupon". What does using a coupon that ''JCP asked me' to use got to do with price match -- before I've even got the product. Service is indifferent and JCP is incompetent. The idiot woman tells me, it takes this long because 'we make it fresh' - Will you please put it in the oven for me, Stupid. Then she goes on to explain 'retail' and 'supply chain' to me. Stay in your lane, Moron. Don't teach what you can't spell. ZERO STARS & TEN KICKS. I am going to cancel this order.”
“Do not shop online at JCPennys because they’ll get your order wrong and if you try to talk to customer service then you won’t end up talking to a actual person and the number will hang up on you. If you are looking for a good website to order items off of do not go to Jcpenny”
“Never buy any jewelry from them The Real Fine jewelry Ain't Sh*t bought 2 tennis bracelets the sterling silver broke within a month and the Gold started to change the Earrings sterling silver started to change always. Customer service Suck!!! I would not recommend”
“I was at the JCP at the SI Mall for a return. I asked if I can make a return at this register and the cashier said yes. I waited on line when another cashier came up to me screaming that the returns are made downstairs. I continued to wait because the other cashier said I could do a return there. Then the other woman says i told you returns are downstairs and I said returns can be done at any register. She said well I'm deaf, I didn't hear you. I said I never said anything until now but I heard you. This is why JCP is bankrupt. Why should I have to be forced to go all the way downstairs and wait on a long line with people who are also picking up orders made online. I wish I knew the cashier who did my return. The reciept states assoc: 0403. I did thank her for her kindness.”
“I went to order online as I have been doing for a while now. Only to see you are charging for shipment to your store. It use to be free. That is very disappointing.
Would you prefer to charge $8.95 and lose a sale of less than $75.00? That makes no sense to me.”
“When your store does not have a product, I then go online to order it. I did that on my last order and I was charged shipping. Shipping to store. What are you thinking? If you don’t have it at your store why am I being penalized by paying shipping to order it online? You will lose my online business. I have tried very hard to continue to shop at JCPenney throughout this pandemic, but if you’re going to charge shipping to store I will go to a different merchandiser. I was very disappointed by your change. My sales woman, Melissa, at customer service in the back of the store was very nice. She was the only good thing about this transaction.However, JCP this new move is not very customer friendly.”
“Hello,
I bought 2 black series street savage rc car in yellow 2 years ago but jcpennys kept sending out broken return ones it was all undone in the box and it looked like it was a return like some body returned a broken one.
also I bought a sharper image thunder tumbler rc car red but I don’t like that jcpennys put it in a bag and it was all squished when it arrived I was not very happy about jcpennys the few times there were horrible lately.”
“Port Charlotte Florida. Lines have been awful in Men's dept. All other departments don't have any cashiers. Only men's. 20 people in line with only 2 cashiers. Twice this has happened. in one week.”
“I had placed an order in January 2021 for an Ashley couch and loveseat. Learned today that my order would not be filled until October 2021 . Very disappointing since I had accepted the COVID crisis and the Suez Canal event. Do not recommend ordering furniture from Penny's unless you want to wait almost a year.”
“I was very disappointed in my visit today at Plainfield jcp Only a few fitting rooms open. Sale association seemed stressed which I understood when I went to the shoe department, it was in disarray, I would be stressed too if there wasn’t enough help 🥲I was sad to see such nice merchandise not taken care of😳 no respect🥲 We need better Mothers 🥲”
“The 3 outfits for small children,the whole outfit wasn't there.3 times your out.AM OUT. Every single time.was great quality and Price.But that's to many times ordering, picked up.And DISAPPOINTED .”
