Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Karen Millen! It’s cheap fast fashion with the Karen Millen label and price tag. Ordered two coats and both sent back as quality wasn’t great at all. Really disappointed as used to love Karen Millen.”

Helpful Report

Posted 3 years ago

“I was excited I found this brand and did care research before I committed. I felt like this would be my new go to brand since a Canadian brand and Australian brand closed down that I loved. I spent about $300 on a trench that went on sale. I carefully measured myself and order a size 8 USA what is a 36 inch bust. The jacket looked like a kid wearing there fathers jacket. I paid $90 in custom fees and then paid to have the jacket sent to me and sent back. They refunded me the jacket cost but not my shipping. They said the sizing was correct when it was clearly a manufacturer error.”

Karen Millen 3 star review on 18th December 2021

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Posted 3 years ago

“Hi I am a loyal Karen Millen customer. I love that my wardrobe has items that are special to me and that no one else I know has the same. I appreciate that some of the material used could be of better quality for what I pay but realise too that I am paying for design and originality. After reading reviews I feel sorry for people experiencing bad service but wonder if the recent ones are down to the manic xmas buying season where staff are extra busy so things get missed and deadlines aren't reached. I have experienced problems with another online company but realise that it is xmas. I have never experienced bad service and have always received orders in time and refunds from returns credited in a timely manner. I do agree though it must be frustrating having a problem and nobody at the end of a phone to help and that the WhatsApp customer support could be more efficient on occasions.”

Helpful Report

Posted 3 years ago

“The quality of Karen millen clothes has really gone down since the past 2 years.Bad stiching, low quality buttons.They use cheap material while the prices are still the same”

Helpful Report

Posted 3 years ago

“Proceed with caution if you plan to purchase anything from Karen Millen as the service is extremely poor since they moved to online. I have ordered 2 coats and the first purchase, KM sent the wrong size. Unfortunately when I returned it and tried to order another one, it was out of stock. The most recent order was another coat which was quite pricey and the coat arrived after paying next day delivery with the coat chain broke. When I sent an email bringing it to their attention, the mailbox continually came back repeatedly as undeliverable, stating that the mailbox is full or there is an error with their mailing address. Almost 3 weeks later after trying different ways to contact them I managed to get a response after sending an email directly to Boohoo. The response was appalling from KM. Yet again they sent a label to return the coat, could not send a replacement as the coat is out of stock. There was no offer of any compensation of my next day delivery charge or for the fault. I will never order anything from them again.”

Helpful Report

Posted 3 years ago

“Terrible customer service! Terrible quality. Had a missing part from my order which they did not help me with. Poor quality check for what they are sending AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“HORRENDOUS customer service. I ordered over $500 worth of merchandise and as I entered the billing address which I do not have access to as it no longer exists and is in another country, it must have changed my shipping address which is in New York. I immediately saw that this happened and contacted them and they do not provide you with a number to call just to contact them by Instagram or on Facebook messenger which is ridiculous. I do that and they take 2 days to respond to tell me there’s nothing I can do and that I should try to pick it up from the address. So they assume I can board a plane and fly 17 hours while pregnant during covid to try to pick up the order from an address that no longer exists. It’s crazy how a business can be so unprofessional with no regard whatsoever to their customers and do not care about their consumers or if they even got their orders as long as they receive money. Disgusting philosophy and disgusting customer service. Don’t even know why I ordered their quality has gone horribly down last time I did. Save your money and order from a legitimate company that actually cares about its customers.”

Helpful Report

Posted 3 years ago

“The coat I purchased arrived on time but the quality was awful. Cheap tacky buttons. The metal bit on the belt looked rusty and you can tell the colour will fade from the metal quickly. Poor finish. When I buy Karen Millan I expect quality with style. I'm sad but I will have to find another brand.”

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Posted 3 years ago

“Excellent 👌”

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Posted 3 years ago

“Ordered the jaquard zebra dress online and was surprised at the terrible quality. I was subsequently told KM has been bought by boohoo. The dress seam was faulty and overall quality was bad. I returned straight away.”

Helpful Report

Posted 3 years ago

“I have return 2 items on the same date, check the track & trace online. They have received both items, but they just refunded me for one item only! they are scam. do not purchase anything if you are not sure you want to keep it or not. they are thieves, and they steal your money. AVOID, AVOID, AVOID!!!”

Helpful Report

Posted 3 years ago

“I loved Karen Millen most of my wardrobe was clothing from them when they had they shops open now I ordered online materials very cheap please change the name people not to be confused because the brand is not the same now is cheap brand”

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Posted 3 years ago

“Not sure where you are shopping on the 5 star reviews they do not refund in five days more like 15”

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Posted 3 years ago

“Not sure about the negative reviews but have ordered my third dress from Karen Millen and it is perfect, quality of all items I have bought including new shoes all arrived on time I did have to make one return but simply went to a Hermes store at my local shop she zapped it and sent it off and my refund was done in five working days. Really like the app and really like the service and clothes :)”

Helpful Report

Posted 3 years ago

“I bought Karen Millen clothing at Bloomingdales for years and then on a pre-pandemic trip to London, bought a KM dress. Somehow more fun! I was disappointed to see that they are only on-line now and was especially apprehensive reading all these negative reviews. Nevertheless, I decided to take a chance because I need a dress for an upcoming wedding and love the Soft Tailored Waterfall Dress. I ordered 2 sizes (pandemic pounds). My order arrived in about a week. Beautiful dress, just as pictured, same great KM quality as always, LOVE IT!! I’m keeping one and returning the other. Still a loyal KM customer!!!”

Helpful Report

Posted 3 years ago

“The fabric was so bad. I had it drycleaned after I had the hem taken up and the fabric went crinkly and creased. I trust my Drycleaners. He does a fabulous job. Customer service told me there was nothing they could do. I am a good customer. I will never buy from them again.”

Karen Millen 1 star review on 16th November 2021

Helpful Report

Posted 3 years ago

“I ordered few items yesterday 24/11/2021 on two separate orders and payed ñext day delivery but never received them today 14/11/2021 . Now I have to spend time calling the customer service......... and the ombudsman if I won't be able to have this issue resolved tomorrow 15 /11/2021”

Karen Millen 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

“Awful customer service. awful product, still awaiting a refund. Clothing is poor quality and expensive”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer service . I purchased a dress from KM and the fabric was all crinkly. You couldn’t iron out or even steam. I can’t wear the dress. Everyone that has purchased will have the same problem. As I had the dress hem taken up I couldn’t return. My trusted Drycleaners returned to me after the alteration and the fabric went crinkly.”

Karen Millen 1 star review on 10th November 2021

Helpful Report

Posted 3 years ago

“Paid extra for fast delivery and item did not arrive on time. Contacted customer care and they only offered £2 off my postage and nothing else and made excuses that sometimes we have to wait on postage, despite the fact they charged extra for this service. Had ordered the dress for an event but dress didn’t arrive.”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.4 based on 445 reviews