Karen Millen Reviews

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Karen Millen deliver? How long does Karen Millen take to deliver? Does Karen Millen deliver on time? How is accuracy and good condition of items delivered by Karen Millen?

Returns

How is Karen Millen returns process?

Customer Service

How can I contact Karen Millen? How quickly does Karen Millen resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Karen Millen.

Visit Website

How quickly does Karen Millen resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 37% of reviewers feedback is Karen Millen takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

63.01%

Industry Average

“ Not sure about the negative reviews but have ordered my third dress from Karen Millen and it is perfect, quality of all items I have bought including new shoes all arrived on time I did have to make one return but simply went to a Hermes store at my local shop she zapped it and sent it off and my refund was done in five working days. Really like the app and really like the service and clothes :) ”

- Anonymous

“ Twice now I have been let down by Karen Millen and no Customer Service support. I ordered cream trousers, black arrived! The latest I paid for next delivery, special occasion, no show!! I ”

- Anonymous

“ I agree with the comments here already that their customer service department is difficult to identify and to reach. ”

- Anonymous

Karen Millen Reviews

Customer Service - Average