Karen Millen Reviews

1.4 Rating 467 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Karen Millen returns process?

Helpful Report

(2 weeks ago)

Greater than 79% of reviewers feedback is Karen Millen returns process could be better.

Helpful Report

(2 weeks ago)

8.70%

Industry Average

“ The customer has to pay for returns & on top of that they deduct a further 3. ”

- Nuala Morrissey

“ I returned 3 items to Karen Millen as they did not fit in the same parcel and they only confirmed return of 1 itme and have refunded 1 item only. It is impossible to speak to someone, only online or automated response. I would not buy again from this company as I have no confidence in the returns process. ”

- Karen

“ I’m having problems with the Returns I don’t understand the portal I have asked for a postal address but they say I can’t send the itam via post Customer for many years How did you all send yours back in the end ”

- ""

Karen Millen Reviews

Returns - Difficult