Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unlike others (edreams, expedia etc.) I used before for flights with many stops and connecting flights, kiwi.com would sell a flight ticket with many stops but tickets at the check in treated as separate flights. I had a horrible situation recently when booked via kiwi.com and at the check in desk asked if I have a visa to a country where I take connecting flight. I wish I know this when I was purchasing, or told by kiwi.com but they don't tell you that! (why?) I couldn't fly because of this and I couldn't get any money back from kiwi. I will never use kiwi.com again in my life!”

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Posted 3 years ago

“Nice looking website, but it is simply scam. I regret so much I've used them”

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Posted 3 years ago

“Do not use his website to book your flights. In the case they get cancelled, you won't get anything back, and you could potentially lose a lot of money. Plus, their customer service is the worst I've ever seen, they basically give you no support nor they have any interest in helping you if they can steal from you. It is enough to do a quick search on Google to find thousands of people that never got their money back. This is so sad. @Kiwi.com you should be ashamed of the shady business you have created.”

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Posted 3 years ago

“I have really bad experience with Kiwi.com to book my airline tickets! I booked my 2 tickets on July 29 2020 ( airtransat ,flight date was December 23 2020, from Toronto to Vancouver), and September 4th 2020 I got email said the flight was canceled and I would get refund in 6 months. But until now March 17 2021 I still haven’t got my refund. I emailed a few times to ask my refund but never got any response at all. I don’t know how to get my refund and when? I have done all kinds of online shopping and Kiwi.com is the first company that failed me!”

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Posted 3 years ago

“Outbound and inbound flights were changed (by airline, not Kiwi) which interfered with work meetings and rental car itinerary. When I needed to rebook, Kiwi would only offer an $11 refund for tickets. Do Not Book Thru Kiwi... their policies are not in the favor of their customers and customer service was not helpful at all.”

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Posted 3 years ago

“Confirmation from airline that they issued Kiwi.com my refund 2 months ago for a cancelled flights, yet kiwi.com is withholding these for no reason.”

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Posted 3 years ago

“Simply..don't buy through kiwi.com If something happens to your flight you're done..money is pufffff gone.. I've been waiting for my refund for over a year”

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Posted 3 years ago

“Don't book with kiwi.com, their staff is inadequate, they offer flights they can't provide. Should you change change or cancel, you will lose your money. In any way, you will lose your money.”

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Posted 3 years ago

“Booked flights through Kiwi on 13th February to fly from Chiang Mai to Krabi on 1st March. 26th February, Kiwi tell me my flight schedules have changed and I have to pay more money for the new flight or cancel my trip and get a refund of the flights. This left me with the current situation: 1. Pay more money for a flight I did not change 2. Cancel the flight and lose 23500 baht (as of this date $774.90) on the accommodation I booked. There is no consideration as to whether someone can even pay this extra charge out of nowhere. Naturally I paid the extra to keep my holiday. When I asked customer service for a refund as I didn't change the date and it's totally out of my control, they said no because they did not change the flight. But I'm not allowed to speak to the airline because Kiwi managed the booking. When I asked the customer service employee on the phone if Kiwi made money off the extra transaction I had to pay or lose my trip, he confirmed yes they take a cut. Don't use Kiwi. They are happy to accept payment to manage bookings, but they're not actually going to take responsibility if anything goes wrong and you also cannot approach the airline once you make the booking through their platform. Their customer service told me they cannot do anything. And they just hide behind their T&Cs. I feel so let down and cheated.”

Kiwi.com 1 star review on 26th February 2021

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Posted 3 years ago

“I booked a flight home to London from Corfu with KIWI.com on 31/08/20 there was a connecting flight, however my first flight was late so I missed the second flight which resulted in me being stranded in milan I rang kiwi and told them I didn’t arrive in time for second flight and missed it, they said pay for another flight and we will refund you the amount, this was on 31/08/20, I still have not received after waiting 6months”

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Posted 3 years ago

“It is a scam! After my flight got cancelled, they still sold tickets for it. They sold tickets for a flight that did not exist anymore, after they e-mailed the customers themselves that it got cancelled (the company website, for example, did not have the flight listed anymore, since they cancelled it). We payed extra to have access to phone support and it was useless! All that the agents did was tell me to check the website, and they did not answer a single question I asked, nor did they help me with my issue. In case of a cancelled flight they do not offer you many options to change it, and the refund will come in 3 months (they say). Do not use kiwi.”

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Posted 3 years ago

“It is a fraud. DO NOT buy tickets from KIWI this company! KIWI is a scam company!!!!!!!!”

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Posted 3 years ago

“5 month ago I traveled to Mexico, I had to pay my bag because you guys didn't updated my reservation which my baggage was included ( because I paid for it when booked my flight ) SO it was your mistake! Off course I opened the claim for my refund! This was on October 10th, its been 5 moths and you guys still telling me that you need more time to refund!!! It was you fault, NOT mine , we are talking about 70€ not a thousand.... This is pathetic 😒🙄! I want my refund as soon a posible”

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Posted 3 years ago

“No refund or voucher after flight cancellation 10 months ago. I am out 750 Euros. They don't respond to emails.”

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Posted 3 years ago

“Leaving 1 star only beause I cannot leave 0. At that point, I am extremely disappointed as a customer. Not only that the cancellation was not my fault and when I asked for refund I had no access to my credentials so I can contact Ryanair for proper refund, but also Kiwi refused to refund me using my bank account and forcing me to book another flight with them. That is a great example of a very poor service and I will make sure to leave an appropriate feedback of their customer service. It is a shame not only that they do not provide their customers with at least 50% refund, but they also refuse to give them their money back, unless they use your terrible and unsatisfying service again. Worst company experience ever. AVOID!”

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Posted 3 years ago

“Had my flights cancelled last March due to Covid. Requested a refund, or even a part refund, all requests answered with same banal email saying they will get back to me. Over a year since I bought the tickets, not a penny of a refund or any acknowledgement whatsoever. Total scumbags. Email is only source of contact, all ignored. Should not be in operation”

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Posted 3 years ago

“I have been waiting for a year for a refund. They have a guarantee that they do not honour.”

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Posted 3 years ago

“There is one star limit, if there was munus I would give them -10. They are disgrace, lairs, stealers.. there has been over a year since I bought ticket from them. During the pandemic the flights were cancelled. I ask for refund. Whole year later no money, no refund, no credit.. Do not book through them. Miserable support, all the do is stall and lie.”

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Posted 3 years ago

“They have not refunded me a cancelled flight 11 months ago.”

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Posted 3 years ago

“BEWARE! I have been waiting 9 months for a refund of more than $4,500 from this company. My flights were cancelled by each airline due to COVID. I requested a refund waited 3 months and received nothing so I submitted a chargeback request that was later ruled that because I signed their terms and conditions, I will have to work with Kiwi.com for my refund. I then contacted both airlines. Norwegian said they sent a full refund to Kiwi in June and Aegean Air sent vouchers in June 2020 as well. Because I used a 3rd party the airline can not refund me direct. They tell me to talk to Kiwi.com and Kiwi.com continues delaying this refund. I WOULD CAUTION ANYONE FROM USING KIWI.COM. 9 MONTHS IS A RIDICULOUS AMOUNT OF TIME TO WAIT FOR THEM TO REFUND MY MONEY. I am one of hundreds or thousands of people that they are defrauding and keeping our money. Do you research and do not use Kiwi.com. Save yourself the headache.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews