Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY. Giving 1 star is generous!! If I could give 0/5 I would. I booked a flight for my mum. She suddenly passed away from a heart attack and these guys told me I would be ‘optionally cancelling’ the flight and get €10 refund (Paid £535 for the flight). I phoned Air NZ the airline carrier and they said they do refunds due to bereavement of the passenger and that the travel agent would need to submit a form. I phoned multiple times. Every single phone call was agonising and every person I spoke to were unhelpful. NEVER EVER USE THIS COMPANY AS THEY WILL TAKE YOUR MONEY AND NEVER GIVE IT BACK.”

Helpful Report

Posted 3 years ago

“They'll never process any changes or refund for cancelled flights They will never ever give you any thing”

Helpful Report

Posted 3 years ago

“The Wrost agency ,”

Helpful Report

Posted 3 years ago

“DO NOT BOOK From THIS COMPANY!!! My sister and her friends booked a flight to Philippines on Feb3. They advertised it as a direct flight from Osaka-Ph with a hidden city hack. After finalizing the booking they disclosed the hidden city which is Jakarta(which later on feb4 required a visa). You dont need to obtain a visa if you're not flying straight to Jakarta. Upon arrival at the airport my sister and her friends and a 5year old kid was not allowed to board the flight. The airport agent informed them that there ticket is going to Jakarta(which is a cheaper flight). They were stuck at the airport 2days and spent a night there with a 5year old kid. The helpdesk is non existent. This hidden city hack check-in list *Do not inform anyone that you're getting off during the layover* Do not show your kiwi.com e-ticket unless ask * Do not check in luggage because it'll be sent to the final destination* They dont want the airlines to know they bought a cheaper flight for customers who's getting off the layover which paid a direct flight from their website. I was able to get through their US hotline which also very unhelpful. The representative was just reading their company refund policy! They're not liable for visa requirements. THEY DO NOT NEED A VISA!!!!!! Because they paid a direct flight to PH not Jakarta... STAY AWAY FROM THIS COMPANY!!! Airlines should not be allowing this site to booked anything from them.”

Kiwi.com 1 star review on 11th February 2022

Helpful Report

Posted 3 years ago

“Due to covid 19 and lockdowns i had been stranded in Oman for a couple months. Was getting quite desperate to get out as soon as i could since my visa was about to expire. This happened in August 2020. There was a breakthrough though sometime mid august. I swiftly booked the flight out of Muscat through kiwi.com. The price was quite sensible so i felt quite blessed. The day before departure though, i received a text message from Turkish Airlines telling that the flight had been cancelled. I felt quite disoriented since i had already everything planned. Like 3 minutes later i received another message from kiwi.com offering me an alternative flight for $1400. I didn’t look back, and trusted that would get a refund from Turkish airlines. Once i gotten to the US I’ve contacted TA. They were pretty decent and told me that the refund had been issued to kiwi.com since they had been the middle agents. However, after contacting kiwi.com they came with millions of BS excuses to avoid refunding me. The tiring process took endless months, and who replied to my emails were always some idiots from a call center somewhere in India. Eventually I was never refunded since kiwi.com alleged that I should have read the small prints, which say, that by booking an alternative flight i would surrender all the rights to a refund. All in all Kiwi.com is a very murky company. I will never ever book anything with them again. They are just a scam with the loveliest website ever, they even look like legit, but oh boy, once you get trapped by them you’ll deeply regret ever having messed with these crooks.”

Helpful Report

Posted 3 years ago

“Everything went wrong .. The worst company ever .. The costumer service terrible, flight time was changed I couldn't contact costumer service and there was only one option cancel flight worth 500e and they refund 10e .. The worst company ever , Will take legal action against them”

Helpful Report

Posted 3 years ago

“Expensive tickets, 30-40%. Unable to reach customer service. Changes and cancellation with no reason. Then you have to conact them and pay more to get changes.”

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Posted 3 years ago

“Took my money but didn't book our flight. Kiwi did not actually book our flight despite having confirmed they did. We were denied boarding and had to pay for a new flight out of pocket. Kiwi's refund didn't even cover the extra flight we had to buy due to their mistake. Wish I could give them 0 stars. We booked a domestic flight via Kiwi between two cities in Brazil for two people. The booking process went smoothly and normally, and they confirmed our booking. We had both a confirmation email with a booking number and we could see our confirmed booking on our kiwi.com account. My credit card was charged for the flight tickets. Then rolls around our travel date; we arrive to the airport 2 hours before our domestic flight and proceed to the check in window. The airline agent looked and looked and looked for our booking, but couldn't find it. It turned out our booking was never confirmed with the airline. We were denied boarding. We spent HOURS calling kiwi agents and trying to find a solution. No solution was given to us. We ended up buying another flight out of pocket. The aftermath wasn't any better. While Kiwi did offer us a refund, the refund didn't even cover the new flight we were forced to buy due to their mistake. Kiwi was not willing to negotiate with us regarding the refund. They gave no consideration to our money lost or our time lost.”

Helpful Report

Posted 3 years ago

“Wait 2 year for refund had full insurance and promise after promise never get refund Next month I filled a criminal complain at EEG in Brussel and Complain at interpol to the web owners Pieter Cente DeJong”

Helpful Report

Posted 3 years ago

“I have booked flight with Kiwi and they canceled my booking after two days. I lost lot off options booking my flight in different websites. I have emergency in the family and can’t book other flight because kiwi will not return my money. BOOKING NUMBER 196 496 729 BOOKING STATUS Processing Sold out trip While processing your booking, we were informed by the airline that all available seats for your flight are sold out. We found a similar itinerary which we can book for you without any additional payment.”

Helpful Report

Posted 3 years ago

“Absolute scam. Booked flights for June 2021, cancelled within 2 days of booking. I was asked by the company to apply for a refund and did so in early July 2021. Emailed and messaged them repeatedly until November 2021 and ended up having to put a claim in with my bank. Only then did I hear from them and they’re still trying to argue they haven’t received my refunds. Received a small amount back from my bank in late Jan but am waiting anything else.”

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Posted 3 years ago

“Two very bad experiences with them : surbooking bad experience and no refund when airline allows it! Tip for consumers: Just don't use this site... go directly to airlines companies!! it's even cheaper sometimes than on Kiwi.com!! and they will refund you if you have a problem... Not as Kiwi who keeps the monney arguing that it is their terms and policy while airlines have probably refund Kiwi for the non used flight... Impossible to get a refund!!!!”

Helpful Report

Posted 3 years ago

“As all the other reviews clearly say. It’s a scam. I’m still waiting after 2 years for a 300 euros ticket refund. Worst website ever.”

Helpful Report

Posted 3 years ago

“Two days before my flight l, I contracted COVID. I immediately contacted KIWI, telling them what happened and I even told them I would send them my paperwork from the emergency hospital. I asked if I could reschedule and just pay for the price difference. They said NO. I asked if I could get a refund, the first time I called and they said yes 11Euros is what I was going to get. I said what the F**ck. That didn't even cover the tax. I was told Covid was not covered in their policy. Adding insult to my injury. Anyway, so I went online, tried to cancel my flight coz they said they couldn't do it on their end and to my surprise it was telling me $0 was what I was going to get. In other words, I got nothing from the $1600 ticket that I didn't even use. Way to go KIWI for robbing people off their money!!!!! I salute Delta and Southwest airlines for my domestic flights coz they gave my money back no questions asked!.. Lessons learned, do not book with KIWI eventhough it's cheaper. Book directly with the airlines! I would give KIWI a 0star or a negative star if I could.”

Helpful Report

Posted 3 years ago

“TOTAL SCAM, STOLE MY MONEY, NEVER SENT TICKETS..WE BOOKED A ROUND TRIP FOR ONE PRICE AND CLICKED BUY.. THEY SENT US BACK ONE WAY TICKET FOR TWICE THE PRICE AND INSISTED WE AGREED WHEN WE CLICKED BUY THAT THEY DID NOT HAVE TO REFUND OUR MONEY OR CHANGE THE FLIGHT AND DID NOT EVEN SEND US TICKETS OR ANY PROOF OF PURCHASE, JUST THE BILL.. PLEASE SAVE YOURSELF THE AGONY. WE ARE IN OUR SEVENTIES, LIVING ON A FIXED INCOME AND TRYING TO VISIT OUR ONLY SON IN PORTLAND AND THESE CRUEL BASTARDS STOLE OUR MONEY....”

Helpful Report

Posted 3 years ago

“Not understanding or willing to work with you.”

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Posted 3 years ago

“Cancellation means nothing for them even you cancelled the ticket 10 hours after you booked. Also, even you called the airlines and they agreed to refund you. But, if kiwi.com didn't cancel your ticket, you can't get the refund either (I also spent a lot of money to make an international call to kiwi.com, the officer is like robot to say "we are processing your application") . Really bad experience and very unrecommended.”

Helpful Report

Posted 3 years ago

“Scam It’s the worst agency . Have the worst customer service stealing my money never recommended it for any one .wishing for this agency to be loose all what is stealing . Thieves It’s a scam..”

Helpful Report

Posted 3 years ago

“Hi all, Don't buy any tickets with kiwi. They are not reliable and it's impossible to contact their customers service. I was coming back to Ireland from Dominican Republic last week. Kiwi didn't send my boarding passes and asked me check in directly with the airline. On the morning of my flight, the airline said that there are no boarding passes for me but that they can see my name in their system 3 times,all 3 times cancelled ?!? I had to buy a new ticket and spend more than $2400,out of pocket, to be able to be back at work in time last Monday. I asked last week for a refund and still I haven't received not even an answer from them. I am nurse and after these critical and difficult years, I was really looking forward to have a nice vacation. They managed to ruin that too.. without considering the consistent economical loss. If I could give them a zero star, I would. I will definitely move my refund forward with the appropriate authorities,this is a theft!”

Helpful Report

Posted 3 years ago

“It's a complete scam. They keep your tickets under their own email address, so you are not even able to access your booking. Thieves.”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,374 reviews