Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this site. They separate my child and me on a flight 25 rows while their automatic check in. Called 10 times, no understanding no help They dont care”

Helpful Report

Posted 3 years ago

“Hello, I have booked a continuous flight from Chennai to Bahrain to Dubai Air Gulf airline through KIWI website they took 24H to confirm the ticket by sending me two tickets (separate reservation No.) in one pdf of the same root Chennai to Bahrain in one ticket and Bahrain to Dubai in another ticket with different reservation No. at the airport refused to check in my flight because I do not have a Bahrain visa because it's a separate flight, not a continuous flight. I got in touch with air gulf customer service and they said there is no root as kiwi booked and they made it separate. finally, this mistake by KIWI cost me the whole flight cost and they deny the mistake, kept manipulating, fobbing, and didn't refund or compensate for this ticket I strongly DO NOT RECOMMEND TO BOOK THROUGH KIWI AGENCY”

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Posted 3 years ago

“NEVER BOOK WITH KIWI”

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Posted 3 years ago

“iwi.com is scammers Kiwi.com is scammers. They will sell tickets to you while a airport is not operating. You are not able to use the app to talk to customer service, cancel a ticket or request a refund. Even thought they never update the flight status as canceled they don’t communicate to you. NEVER USE KIWI.COM….they are SCAMMERS!!!”

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Posted 3 years ago

“I booked through Kayak and I was redirected to Kiwi.com. I paid for a return flight for three passengers but the carrier only had a return ticket for one of the passengers. It has taken me six days constantly calling Kiwi agents to resolve this matter and as I write, I still do not have my two return tickets. They keep telling me they are awaiting a response from the airline but when I call the airline they say they have not had any communication with Kiwi.com. The response from them is always the same; 'the reservation team have my query, I should be patient and they will communicate soon.' Soon has reached to a few hours just before my flight and there is still nothing from their side. I would advise anyone daring to book through Kayak/Kiwi NOT TO DO IT. Give yourself peace of mind and find another much reliable agent. Its absolutely frustrating and not worth the few moneys you save from not buying directly with the airline.”

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Posted 3 years ago

“I used kiwi.com to book my recent trip, I made it to my destination and back but I'll probably never use kiwi.com again. The only reason I booked my ticket on kiwi.com is for the lower price but that came at a huge cost i.e. inconvenience, stress during travel and also more actual cost in terms of dollars. I'd consider kiwi.com if and only if my itinerary does not include any stopovers OR if the entire trip is booked on a single airline OR if it is booked as single ticket even with multiple airlines. Details.... 1. Usually airline tickets are booked based on one main airline(a single ticket). i.e. that airline is responsible for arranging alternatives if a delay or cancellation occurs for some reason. kiwi.com on the other hand books tickets separately i.e airline handling one leg of your travel is not aware of your next leg. if for some reason your flight in the first leg gets delayed and you don't make it to the flight in next leg, the airline is not going to help you in anyway because as far the second airline is concerned your trip is originating in the middle they do not know and are not concerned that you trip started somewhere else and either airline will be responsible for missing your connection. kiwi.com can help if you signed up for some kind of protection which comes at extra cost 2. Being separate tickets and different airlines your baggage is not checked-in to your final destination. so you have to pickup your baggage and re-checkin with the next airline. this in itself does not sound too bad but consider leaving secure side of the airport going to baggage carousel, pick up your bags go to the airline counter and recheck-in your baggage and get new boarding passes and again pass through security. 3. Being separate airlines the connections are not always in the same terminal or terminals that are internally connected. You might have to collect your baggage and leave the airport, arrange travel to the terminal of the other airline.... 4. The previous point made it very difficult for me during COVID times. My PCR test which was done within the acceptable time(72 hrs for my country of destination at the time of my journey) at the start of my journey became unacceptable because the next airline treats as if your journey is beginning there. So I ended up having to leave airport find a place where I could get another COVID test and pay the airline for rescheduling the ticket for my next leg. All in all kiwi.com is not fraud they do book the tickets and they are cheap at first, but by the time you add all the protections which come at a cost, the tickets are not cheap anymore and at that point I'd rather deal with airline for any issues than with kiwi.com's customer service. Don't book on kiwi.com for the price when you add the necessary protections the price goes up and goes up significantly.”

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Posted 3 years ago

“Still waiting on refund from April 2020. Jet2 said they have paid back Kiwi but Kiwi dont want to give the money. Avoid”

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Posted 3 years ago

“Total scam - no refund or updates and now my booking number no longer exist. do not use this company, no customer service THEY JUST TAKE YOUR MONEY”

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Posted 3 years ago

“WORST SIDE EVER. NEVER EVER BOOK FROM THIS SITE. I REACHED THE AIRPORT AND GOT TO KNOW MY TICKETS DON'T EXIST. THEY DID NOT LET ME BOARD THE FLIGHT. DID NOT EVEN COOPERATE WITH THE TICKETS.”

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Posted 3 years ago

“THE WORST COMPANY EVER”

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Posted 3 years ago

“Do not use kiwi.com!! We booked a multi-flight trip to Europe with kiwi.com which was cancelled due to covid. They requested 20 Euros each to pursue refunds. We paid and received a refund for 1 short flight within Europe but nothing for the return trip from Canada to Europe. I emailed and received non-specific responses that they were very busy because of covid. I tried to call but there was no telephone number to be found. I went on the website and the contact link had an error message. I tried several times. Finally after about a year I called Westjet airline direct. They said that kiwi had never requested a refund on my behalf and that I could not request it. They were giving refunds for all European flights. The only thing I could do to get control of these flights and their value was to rebook for a later date, which I did. Covid is still an issue and these flight dates are coming up fast and I am not sure if we will be able to travel due to the Omnicron variant. We are in our 70s and the clock is ticking on travel opportunities. We would have much preferred a refund. We were on Skyscanner and there site linked us to kiwi.”

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Posted 3 years ago

“I think kiwi scam I went cancel my holiday me and my three children the new restrictions is too expensive for 4.they offering me refund £8 from £1080 and I ask them change dates .offer with full price .I am very disappointed I didn't want any one happen like this please don't buy from them.”

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Posted 3 years ago

“- No customer service, if your flight is not within 14 days - €9 refund in case you cancel your flight, is this a joke, lol - Pay extra for luggage - Pay extra for the meal, seat booking”

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Posted 3 years ago

“Just a warning to all who frequently travel, never EVER book flights via this company. Kiwi.com only travel agents. They offered me 0 support when I couldn’t make my flights due to C-19. Thankfully I contacted the carriers directly BA & Air Leap, both offered to change my flights for a total combined cost of about £30”

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Posted 3 years ago

“There are enough bad reviews, I wish I'd looked them up before clicking "purchase". But I'll add my experience. They specialize in finding cheaper fares that continue on somewhere beyond your destination (like NYC->London->Paris might be cheaper than NYC->London) - but consider this: 1) If you search for those fares, you'll find them, too - at even lower prices than kiwi.com quotes. Two minutes after I "purchased", I searched and found exactly the same flight for about 2/3rds the price. 2) I tried to cancel within 5 minutes (they offer free cancellation as long as the ticket isn't booked), but even though I got an immediate "response" ticket for that, they didn't do anything about it until after I got the notice that booking was complete, about 18 hours later. No service integrity on their part, but I understand their motivation to make money off people. Plus, no matter what, 18 hours is a long time to wait for ticket confirmation! 3) Since the ticket is so messed up (to an extra destination; booked through an agent, not an actual airline), it's difficult at the airport, especially during the pandemic when so many flight conditions change quickly. I had to spent an extra hour at the check-in counter since the my prep work for the "non-destination" had changed and I needed to fill out extra forms. Several other people were having the same problem. Even though kiwi.com tells you that you should plan on no more than a few kilograms in a small carry-on bag (since any checked luggage may get lost, or sent to the "non-destination", the whole thing is real pain. A complete waste of time and money.”

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Posted 3 years ago

“I will never ever again reserve any flight or anything else on kiwi.com. and I strongly recommend everybody to do the same!! Very recently, I reserved a flight and paid more than USD 1,640 for it on their site. of this price, the basic flight price ticket was 1,200 and USD 404 was for an extra standard ticket fare. As per the ticket conditions, I had the right to change the flight 4 hours or more prior to the departure, at only a price difference cost (if any, meaning by applying a full deduction of the original price price I paid from the new ticket price). Because of the new Covid restrictions at the destination country, I had to change the flight for ulterior date. I tried to make the change online, but the process failed due to a bug in their website. I called kiwi's call center, well before the 4 hours deadline. The person I had on the line confirmed that I have enough time to change the flight, I provided her the details for the new flight. She said that I will receive a confirmation e-mail. When I got the e-mail one hour later, I was shocked to see that they require me to pay the full price for the new ticket. I called them again 3 times and sent them e-mails. But the only response I received from them was that their process team decided that I have pay the full price for the new ticket, with no further explanation. also I paid in advance USD 404 for the rebooking option. I decided that I don't want to lose my USD 1,640 (which is a huge amount for me), and I will not let them cheating me. I have already notified my credit card company about the problems I have with this dishonest company, and Im planning also to file complaint at the European Consumer Center in the coming days. In order to do that I need to show that I did efforts to contact the company first. This is an extremely unpleasant situation for me. I'm sharing my bad experience with Kiwi, in order to warn other people to avoid having similar situation.”

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Posted 3 years ago

“Do not book through this website. It is completely a joke. They will never give you the refund back no matter how much you try...”

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Posted 3 years ago

“Such a stupid place to book an airline. They are total scammers. I am waiting for a refund from them for more than 1.5 years and they don't even bother to reply my messages. There is no easy way to contact them. No number to call them. Only some kind of restricted messaging service and like I mentioned, now they don't even bother to reply my messages. DON'T EVER BOOK using Kiwi. They don't even deserve 1 star.”

Kiwi.com 1 star review on 1st December 2021

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Posted 3 years ago

“Bought a refundable ticket and it was refunded in credits. I've called them 9 time and have an email saying I will get my monetary refund but all they do when I call and tell them this is either hang up or say they will call back and never do. DO NOT USE THIS COMPANY!”

Kiwi.com 1 star review on 29th November 2021

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Posted 3 years ago

“Sold me a ticket for an airline that wasn't at all operating. After one year I'm still fighting to get my money back. From now on I avoid this company like the plague. Even if Skyscanner shows me that kiwi has a better price, I never even click on kiwi anymore. I'm making sure my family, friends, colleagues and everyone I know avoids them”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews