Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, it feels like a scam. Everything people said online was correct. I experienced no any support from the kiwi.com, you don’t get any refund even within 24 hour of purchase. You pay $1700 for your flight and they cannot even guarantee anything. Its not secured, as I was traveling back to Nepal after 4 years and their flight doesn't allow checked baggage, only 6.8kg carry on allowed 😡are you kidding me? They could not even modify my booking after i requested within 24 hrs of booking, no refunds, no add baggage , in-short nothing. Everyone is like computer robots with same disgusting answers which is not helpful at all. I suggest everyone not to book with kiwi.com , you will feel helpless and your words will be useless.”

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Posted 1 year ago

“Horrible experience! They don't have people that are there to help you after they mess it up, it's like talking to robots. I was supposed to fly from Bucharest to Oslo, and from Oslo to Stavanger. One night before, they have decided to change my flight from Oslo to Stavanger to Oslo- Copenhagen- Stavanger, with a 50 mins layover. This means I m going to Norway, then they send me to Denmark and then they send me back to Norway. I have tried calling, I didn't find any number. So my only option was talking on the chat, with 3 different people. I even gave them the solution and search for another flight that goes to Haugesund( at least I m still in Norway, 2 hours by bus from stavanger and I don't risk staying in vopenhagen because it's not enough time to do the transit). The flight that I have found was through the same airline, which is SAS Airline. I have asked them to do the change for me because I cannot do it by myself and it's more logical to do one flight than two flights, which is paid by the airline anyway. Short long story, they said they cannot fix anything. I even called sas airline and they said the request for the flight change has to be done by the travel agency, which is logic. I advise anyone that wants peace of mind to avoid this travel agency... in my case, I have managed to change the flight exactly as I wanted and was more logical with the help of an awesome employee from Sas ( I am really grateful for his help 🙏). As about kiwi.com.... AVOID!!!”

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Posted 2 years ago

“Waited almost a year but yet to receive my refund.”

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Posted 2 years ago

“A highly unreliable and irresponsible website incapable of accepting responsibility for the errors they make. Check my booking details (322041368) and you'll be able to read the irregularities and misleading information. I advise any passenger to keep well away from this website. My conversation with Kiwi on 4/1/23 "Check-in & boarding passes Tel Aviv TLV – Athens ATH Processing check-in We’re processing your check-in with the airline We’ll notify you as soon as your boarding passes are ready. You’ll find them here and in the app. Isaac Benabu Regarding the last mail I received from you that you are unable to check me in despite all your undertakings that you would: I find your reply unacceptable. How do you allow yourselves to go back on the conditions of booking supplied at the time of booking and accepting my fare? At the very least send me a ticket no. and an Aegean PNR. That should make matters simpler for me tomorrow. What you seem to imply by warning me that the airline might exact an additional from me at the airport is that my reservation was never made. I have also noticed that you have provided a valid PNR for my return El Al flight, so you will to explain why you can’t do the same with the Aegean sector. I look forward to receiving the information requested above and your explanation why you haven’t been able to check me in. Please do not repeat that the outgoing flight is a charter flight because I have checked with Aegean who have told me that this is ascheduled service. Furthermore if you cannot fulfill your obligation, kindly refund my entire flight ticket ASAP. Sameera A. 15:11 Hello Isaac, I am sorry that one of our agents disconnected the call. As I checked that the booking is not accessible on Aegean airlines website, hence I have passed this case to our concerned team. They will investigate the case and update you accordingly at his registered email address. Please be informed that we will do the check-in for the route from Tel Aviv to Athens and send you the boarding pass at your registered email address. Note that for the route from Athens -Tel Aviv you have to directly check-in at the airport. today Isaac Benabu 16:12 Having written that your check-in failed, are you n ow assuring me that you will check me in and send my boarding pass? I do know I have to check in at the airport for the ATH TLV sector. Sohail S. 16:29 Hi Isaac, I apologise for any confusion this has caused. Your Aegean flight from Tel Aviv to Athens was booked through a partner, and since it is a charter flight, online check-in is not possible. You must pick up your tickets at the airline's check-in counter two hours prior to takeoff; you will need to show your travel documentation in order to receive your boarding pass. Isaac Benabu 16:34 SO is your "concerned team" checking me in and issuing my boarding pass as Sameera assure4d me at 15:11 today?"”

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Posted 2 years ago

“The website stutters and makes you mistype the passenger's name. When I approached customer support to alter 1 letter they took 9 days to respond and then offered to send me a payment link to make a change.”

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Posted 2 years ago

“Fraudulent company. Thiefs! Double charged my credit card never reimbursed.”

Kiwi.com 1 star review on 31st December 2022

Helpful Report

Posted 2 years ago

“Do NOT book with this company!! We flew transatlantic to Toronto ( 7 hr) to fly then from Toronto to Pittsburgh. We were NEVER notified that the flight to Pittsburgh was cancelled , rental cars sold out we were able to find a car a drive 5 hrs to Pittsburgh. By the time we reached our home we were up for 24 hrs . Plus the drive was laden with fog! Never book through this agency as we are still waiting to see if we get refunds for our flights! Not to mention it’s virtually impossible to reach these people. NEVER,NEVER USE THESE CROOKS!!!!!”

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Posted 2 years ago

“Avoid at all costs! I always had issues with booking flights with this company! Customer service is horrible and they are so disorganised! I have sent a refund request for a luggage that was charged eventhough the details on the e-ticket included that luggage! I no one could help me at their helpdesk, I talked to different people all the time and they didn't even bother to read my messages. I had to repeat myself a number of times. One assistant told me that I was eligible to receive the refund, but then it got refused be another assistant. They aren't worth your money! You're better off with paying a bit more and treated with decency!”

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Posted 2 years ago

“Booked a flight with them in a single package using two carriers. The first flight was delayed by two hours so missed the connection. Kiwi.com told me to take the fight anyway so I was stranded in a third city in another country. Then Kiwi.com's only solution was to make me buy another ticket at a higher price than the original ticket [in the range 450-650 euros]. The airline returned me to my home city so I could book a much cheaper flight, but Kiwi.com then said that this invalidated my return ticket too. I am at home having now had to spend over three times what I paid Kiwi.com, and Kiwi.com are so far refusing to refund me even though they did not get me to the destination I paid for at the agreed price. I am also out of pocket for accomodation and a tour I booked. DON'T RISK USING BOOKING.COM.”

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Posted 2 years ago

“SCAM AVOID AT ALL COSTS!!!!”

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Posted 2 years ago

“Kiwi booked a trip from Costa Rica to Ottawa via Washington airports. This was fine until I realized that in Washington I am arriving at Dulles airport and departing from the Ronald Reagans airport - they are 45 minutes drive apart. I called Kiwi and there is NOTHING they can do for me!!! it's going to cost me and EXTRA C $250 in cab...!! Careful to read your itinerary very closely and don't assume you will arrive in one airport and depart from that same airport - Never doing business again with Kiwi”

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Posted 2 years ago

“Kiwi's customer service is the worst I have encountered. I worked in the service industry for years and understand that customer service can be difficult because customers are rude. I'm forgiving if I encounter someone in customer service who is not having the best day. However, I spoke with 3 different customer service agents and ALL were the most unhelpful individuals I have ever had the displeasure of encountering. Each kept repeating rote phrases from their policy that only vaguely addressed the questions I had and, when I tried to ask for clarification on those policies, interrupted me to recite the same phrases in louder and more insistent tones. The issue I had was never resolved.”

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Posted 2 years ago

“Never buy a ticket from Kiwi.com. Unfortunately, I purchased a ticket from DFW to YEG with a stop in LAS. When I arrived at LAS, I realized that my connecting flight to YEG has not been scheduled. I contacted the airline, and they confirmed that they do not have any flights from LAS to YEG that day! I contacted Kiwi's support, but they left us stranded to investigate the issue! Eventually, they admitted that they had a technical issue when they issued my tickets (invalid tickets!). I requested to talk to the Kiwi's support supervisor, but they hung up on me! I eventually bought a new ticket and departed for my destination. Because of Kiwi’s technical issue, we experienced huge stress, as we were supposed to travel to YEG for a very important meeting. We also missed one day of our hotel and car booking because of this Kiwi’s mistake. My advice: pay attention to their terrible review score. I regret that I did not. I wish I could give them 0 stars!”

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Posted 2 years ago

“Lack of any respect for the customer, really bad services I bought 8 flights at a time, 4 flights one way going to Bali, 4 flights return home; I payed also an insurance and a tax for getting special help from Kiwi if I need it; after the first flight, I already had a situation because of it I could not catch the other 3 flights; I tried to ask for any kind of solution - changing flights, cancelling flights, anything and all I got as an answer was “it is your fault, nothing can ne done”; everybody knows there are a lot of solution, you can change flights, cancel, get refunds and so on. They even told me it is my job to talk with every airline involved… When I asked to talk with a supervisor…after waiting for another 5 minutes, sudenly, the call ended… Please don’t make the same mistake I did, choose any other option of booking your planes.”

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Posted 2 years ago

“Es la peor compañía que en vida haya usado. El avión llegó en retardo y no pude hacer la conección entonces me dejaron para otro avión al día siguiente. El hotel me costó 160 dólares más los gastos de comida total adicional al ticket 220 dólares. No recomienda nunca usar esta página. Le peor y debiera ser cerrada.”

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Posted 2 years ago

“For a long-haul flight from Saudi Arabia to Japan, I paid $1,500 for a return flight. On the final leg of my flight from Bangkok, Thailand to Fukuoka, Japan, I discovered my ticket did not include a check-in allowance with Thai Viet Jet. I was charged $39 for 7kg by the airline. Upon contacting Kiwi.com about the issue they put the responsibility solely upon me because I did not request check-in baggage allowance. Since when does the passenger/customer not receive a minimum check-in allowance for a long-haul flight? Avoid Kiwi.com at all costs.”

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Posted 2 years ago

“Horrible company. I booked a flight. They had a technical issue and cancel the booking. The price of the flight is 70£ more but they didn't give me any compensation for this. I don't understand why I have to pay more if it was their technical problem. Also once the refund is turn into credit you can't get the refund in your card. I called the customer service and they couldn't do ANYTHING. DON'T USE IT! Waste of money”

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Posted 2 years ago

“They are scammers!! Don't ever book through these people. The horrible rating of this agency shows how useless these people are. Airline will not entertain any change request if you go through this agency. This agency will not bother helping you or contacting the airlines for you, so even in a state declared emergency you will be left with no choice but to throw away your money. What horrible customer service these people have. The worst travel agency ever!!”

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Posted 2 years ago

“LASST DIE FINGER WEG VON KIWI.COM !!!! ----------------------------------------- Flug online gebucht und bezahlt. Kurz vor dem Reisedatum, angeblich Flug vom Betreiber gecancelt. Alle angebotenen Alternativen mehr als unverschämt teuer. Habe dann alternativ gebucht und Mehrkosten von 1200 Euro gehabt. Rückerstattung des Tickets nicht mal 100% , obwohl doch die Airline storniert hat. Bucht definitiv nicht hier, absolute Frechheit.”

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Posted 2 years ago

“You guys spelled the passengers name Eyra Melissa Rodriguez Gomez : as EM RodriguezGomez on her boarding pass Frontier printed this on her boarding pass. She wasn't able to get through security with her name spelled wrong. The line to get through security was really long and the wait time was long. Frontier told her it was going to cost $715 to reprint her name correctly on the boarding pass, unless she called kiwi to get it fixed. I called you guys, 30 minutes on the phone, I was told I would be called back 30 minutes later. By the time you fixed the error it was too late. We paid $715, which is complete robbery to frontier or whoever at the cancun airport to reprint her boarding pass with her name corrected... because even after you fixed the problem, the time it would take her to go back to the frontier desk and wait in line to get the new boarding pass, and then get back in the long line for security, she would have missed her flight. This person is coming to denver to speak at a conference on Friday and Saturday for 80+ guests who all paid their entry fees already. And you guys are fucing up her name on the boarding pass, when the order was made with her name spelled correctly. What a horrible experience. We need to be reimbursed this $715 asap.”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews