Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY FROM THIS SERVICE ... The airline canceled our flight and they don't want to make a full refund for the round-trip as all, they just refund the first flight, how can I take the second flight if no first flight !!!! Stupid, and we in a war situation and they not helping us to get our money back because of the cancelation they made.”

Kiwi.com 1 star review on 12th October 2023

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Posted 1 year ago

“Guys. STAY AWAY FROM THIS SERVICE! I booked a trip at a 8:35am timeframe. Flight time is 3 hours. 3 days after booking they changed my flight to 9pm at night. An entire vacay day lost. These scam artists show you a flight with a great boarding time. 8am-9am etc. I don’t have full proof but I guarantee that flight doesn’t exist and they will change your flight 3-4 days after booking. I booked a month in advance and they changed the flight that quickly. Almost unheard of. KIWI IS A COMPLETE SCAM. STA AWAY”

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Posted 1 year ago

“Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did It. Just like that $4500 went to the drain hard earned money. Karma will get back to you soon....”

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Posted 1 year ago

“I made a booking from London to Sharm El Sheikh for my wife and I plus our 2 children. When I tried to check in on line I found that our youngest child has been booked as an infant and not a 2 year old child. I eventually managed to find a UK telephone line for Kiwi and proceeded to call, but found I was put through to a foreign call centre which had agents who were scripted and were not able to understand or help with my issue. After more than 8 calls to the call centre I was advised to wait whilst they investigated the matter. They returned to me by calling me at 06:55am, which I don't think is even legal and they proceeded to lie to me by telling me the airline had promised to resolve the issue at check in. I called the airline who dismissed this as a lie and said that if I turn up at the gate with a 2 year old child, without their own seat, they will be turned away. I have now found that the booking centre agent input the wrong date of birth for my son and I have made Kiwi aware of this, but no apology or promise to fix it. Again they have asked me to wait whilst their team investigates it. We fly in 5 days and at this stage I dont know what more I can do to resolve it other than paying for my sols flights again on each leg of the journey.”

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Posted 1 year ago

“I booked Sri Lankan airlines on 19th September via using the Kiwi.com online platform. It was very clear that the direct flight from Dubai to Colombo, the flight is on 20th September with flying duration 4hrs and 25minutes. I went to the check in counter at the airport and the booking was not found in their system. Thereafter, they found that the Kiwi.com has scheduled a round trip ticket which was not disclose at the time of online booking. The Sri Lankan airlines Manager told not to trust Kiwi.com and my booking was the 5th complain in the month of September. He told that the ticket is a fake booking and they cannot take responsibility at all. I tried to contact using the Kiwi contract number in Dubai but not responded and using the online support but Kiwi.com network was not connected. Thereafter, I reserved a fly Dubai flight without any problem. I contacted Kiwi.com support team asking refund but did not agree at all and my money steal by Kiwi.com without looking at my trouble and their incorrect ticket. The refund is not received until today and the company like smuggling from the people. DO NOT TRUST Kiwi.com and don't book using the third party sites like this.Kiwi.com is completely cheating the people showing fake offers on the website. They don't care about the people after paid and no help at all.”

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Posted 1 year ago

“Most bogus, crooked, and conning travel website I ever had to experience. SCAM 1: While booking, they let you believe you are 100% covered by their "Guarantee" - nothing can ever happen, we got you covered, no problem ever, BUT you are never covered! :-) . SCAM 2: A while after booking confirmation is done and settled (beware of SCAM 3: they never issue Booking Confirmations from the airlines, but only their own), they tell you "Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did It".: They present some many hours delayed (in my case 17hr) flight connections, and you lose even a connecting flight ("Sorry But Not Our Fault") - It's so bad that you actually can not travel as initially booked. SCAM 4 is offered: Option 1: "Hey, We Found Beautiful New Routes and Flights for You, of Course Guaranteed no Problems this Time, for ADDITIONAL Cost of Only the Same Money That You Paid Initially. Please Pay Here SMILE". Option 2: "Get 1/5th of Your Initial Payment Back To Redeem In The Next Booking With Us - No Real Money Refund Of Course". Option 3: "Get a Refund from The Carriers With Our Quick Expedite Service Help for Only 20 EUR But That May Take 60 days And Maybe You Do Not Get The Refund At All" . Option 3: Try To Get A Refund From The Bad Carriers Within 90 Days, But Hey: You Might NEVER See Any Money of It At All, And Maybe The Carriers Carry Charges for That Refund, So Better Do Not Do That Option". You get the picture of how shameless, crookedly and deceitful KIWI.com operates? They purposely temper your booking (because nothing is confirmed yet with the airlines) and try to coax you to buy new offers from them, or at least keep your initial payment without giving any service back. I lost about 300 Euros to Kiwi.com. But I know of many many many others who fell for these KIWI crooks and bandits and lost thousands of Euros or Dollars.”

Kiwi.com 1 star review on 6th October 2023

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Posted 1 year ago

“Do not buy anything from them! They cheat, took money and don't want to help, they answer that they care but it doesn't really interest them.”

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Posted 1 year ago

“This is by far the worst company ever .. they gave me a confirmation only to understand they did not give my money back. How the heck you guys are still operating in usa ??”

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Posted 1 year ago

“Kiwi.com - the worst online flight search engine. Thieves, I paid £458.20 for 1 piece of 20 kg luggage, return flight on the London - Larnaca (Cyprus) route. Never book flights with them, they will rob you!!!!”

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Posted 1 year ago

“DO NOT BOOK YOUR TRIP WITH KIWI!!! THEY WILL TAKE ALL YOUR REFUND MONEY AND GIVE YOU NOTHING.”

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Posted 1 year ago

“How is this business still operating? I work for an airline. Kiwi customer came to drop off bag for his flight, except he had no confirmed booking! We called Kiwi on his behalf. Spent off and on 7 hours with Kiwi rep! We were told his ticket was never issued “due to a technical issue” and to be patient as they were “working on it” The kicker is that they took the customer’s $1300 for the booking! Absolutely horrid company. Passenger ended up having to buy whole new expensive ticket on our airline!”

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Posted 1 year ago

“the worst travel agency you can imagine. booked a return flight to Kutaisi at a time convenient to me and my partner, they sent me an email changing my return alone to leave 10 hours earlier with no offer of alternative as per their policies, called to ask to change to another flight and pay the difference, denied me any rights, and stated, Go to your lawyer, live with it, that's it!!!!!”

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Posted 1 year ago

“STAY AWAY FROM THIS COMPANY... I booked a flight with them and 18 hours later i wanted to add some checked luggage and they said it wasn't possible to add checked luggage to my flights as there wasn't a big enough layover in between. The two airlines involved had no issues with it, i had called them before talking to Kiwi. When looking back at the website i found the option to add checked luggage to the flights before paying (yes i missed it and i admitted this to Kiwi.com) They still said it wasnt possible to do this when their website was offering it. When called out on this they told me that i had booked a saver fare and if i had paid more for the flights they could have modified the flights. Absolute shower of s***..... Stay clear, go to booking.com instead no issues with them.”

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Posted 1 year ago

“I took a trip to Morocco, very cheap Iwas so delighted. Impossible to check online cause the flight company does not work with Kiwi.com. Arriving at the airport, I was to pay all the fares, three flights, three fares... double the price of my ticket. Such a disgrace, will never book with them anymore...”

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Posted 1 year ago

“Zero... If you like stress book a ticket with them.”

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Posted 1 year ago

“I have never experienced such disorganised service in my life. Check in system did not communicate with airline: resulting in us paying an extra £55 per person to check in. Return flights cancelled for no reason. Customer service is probably stretched and no one seems to care. People do your research. Pay a little extra and buy DIRECT! This was an awful experience and will ruin your holidays. I hardly ever complain, but the level of unprofessional Ian is beyond imaginations. AVOID”

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Posted 1 year ago

“Most disappointing with Kiwi.com. Would never use it again Very unorganized company. Booked a flight trough Kiwi.com only to find out I’ve couldn’t online check in because of a technical fault. Had to pay an extra fee of €55 for desk check in. Apparently not the only one with the same problem, so I’ve been told when I was paying my desk check in fee. Highly disappointing. Would never ever use them again.”

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Posted 1 year ago

“My girlfriend booked a trip as a surprise - with my credit card - on Kiwi.com. Unfortunately, she booked non-refundable tickets - without my knowledge. Anyway, my relative had a near-fatal accident right before the trip and was in ICU for a week. I'm the only caretaker she has. The Kiwi rep (Shakira Saier) initially agreed to issue a full refund but didn't. Then the company reneged. So, no integrity, no decency. no accountability. After the behavior of Kiwi.com reps - I'll never book anything with them again - and I love NZ.”

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Posted 1 year ago

“Never book through this company, always book directly with the airline, if you book with Kiwi I guarantee you gonna lose your flight in between connections and get stuck in a country you don't know, and will end up having to spend 4 times more to book hotels and buy another flights. 100% it's gonna happen, trust me. It happened with me and with other people I met in the airport. I wish I had looked at the low reviews before I booked my flight. It ended up costing me 2k compared to the $500 that was the price of the flights. What a joke.”

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Posted 1 year ago

“Fraud. Avoid this website, I NEVER RECEIVED CONFIRMED TICKET.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,324 reviews