Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,372 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The WORST scammers of the century. They check you in online and when you arrive at the counter they ask you to pay 60€ for your boarding pass. No refunds...... Just a bunch of thieves.”

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Posted 1 year ago

“This is the most disgusting company. They are a scam and a rip off. They take your money and then cancel your flight and don’t refund your money.Do Not buy from them. Plus a very rude customer service.”

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Posted 1 year ago

“They are thugs and a curse more than a helpful travel app. Their mission is to make u buy the ticket. After that you are screwed. They gave me a connecting ticket which was so close to the second flight, made it look like one sector, through check in. I have seen so many reviews just the same as mine. Please do something”

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Posted 1 year ago

“Have a pleasant travel experience. Avoid kiwi.com if you want to avoid the emotional toll and financial loss. I recently had a highly disappointing and stressful experience with kiwi.com. I booked a flight through their platform, but a day before my flight, the airline rescheduled my flight 12 hours earlier, so I contacted the airline, saying I wouldn't be able to make the new schedule. Per the airline's policy, I was entitled to a refund or rescheduling. However, since I booked my ticket through a travel agency, kiwi.com, I had to contact them so they could facilitate the request. I contacted kiwi.com. It was a lengthy back-and-forth communication with kiwi.com's customer service. Long story short, they denied my refund request since I booked a non-refundable ticket. They also couldn't accommodate rescheduling. According to their customer service, my only option was to take the new schedule as my ticket did not include refund or rescheduling options. It's baffling that the airline itself would have accommodated such changes if I had booked directly with them. In a time of crisis, kiwi.com proved to be a cold and heartless entity. They heartlessly hid behind their policies, claiming I booked a ticket that was non-refundable and did not include rescheduling options. Kiwi.com is evidently placing greater emphasis on profit margins at the expense of understanding and addressing the genuine struggles of its customers. The airline would have helped if I had booked directly with them, but kiwi.com left me high and dry. I write this review hoping that others can avoid the emotional toll and financial loss I've experienced with kiwi.com. Beware, fellow travelers, and choose a platform that values you as a person, not just a transaction. That's definitely not kiwi.com.”

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Posted 1 year ago

“This company is a scam and takes advantage of your situation. A war had busted in my country and Ryanair had canceled my flight, issuing a full refund to me, whereas Kiwi had deducted 30% of the refund and not willing to give it back to me. They gave turned a back to their customer at a stressful moment.”

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Posted 1 year ago

“The company is a scam, please don't use it. Even if it all goes well, you are taking a massive gamble doing business with them. They do everything they can to ensure the you get sc**ed over and good luck going through their customer support. They will make sure you have such a horrible time trying to get in touch with them you will give up. If you don't give up, don't expect any support from them. This company deserves to fail and I feel sorry for anyone working there, please do everyone a favour and avoid them.”

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Posted 1 year ago

“KIWI is a controversal internet based travel agent incorporated in the Czech Republic but, if you have a problem, you will find yourself talking to some disinterested person in Asia and you will just go round in circles. The company's underlying Terms and Conditions of Business are extremely complicated and are drafted to put up barriers to refunds. I spent 3 months trying to get money back and lost £578. There are many other travel agent to use. Be smart and book with another travel agent. If you book with Kiwi after reading this and all the other negative reviews you should not be disappointed if you find you lose money - you have been warned.”

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Posted 1 year ago

“I booked a ticket for my mum (citizen of Cyprus) from Vienna to Dubai with a two hour stop in Riyadh (Saudi-Arabia). As she arrived in Riyadh she had to pay an entry Visa to Saudi-Arabia and go through the immigration area, get her checked baggage and check herself again in for her next flight. The whole situation ended up with the chaos that she couldn’t reach her next flight and we had to buy her a new flight to Dubai. She needed special assistance and the service was stopped in Saudi Arabia so we had to make international phone calls to Saudi to ask for the service again. Kiwi’s mistake was to offer the flight although it was clear that the two hour time would never be enough to reach the second flight. I was always a fan of Kiwi.com but after this incident I will never book through Kiwi again and want everyone also to know that.”

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Posted 1 year ago

“Dont use this site . They robbed me 200 euros! It is a scam ,they dont book flights, they just take your money!”

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Posted 1 year ago

“I was robbed of $637.12 by Kiwi.com earlier this year. I had a 3 flight itinerary- 2 weeks before departure, one of the flights was delayed by several hours which made it impossible to make the connecting flight. Kiwi offered me alternative itineraries for an extra ~$300 charge! None of these worked for my timing so Kiwi.com customer service said to cancel, and I would be refunded, then to re-book. Kiwi.com has ZERO partnership with the airlines and got me ZERO refund. Even though I cancelled 2 weeks before departure!”

Kiwi.com 1 star review on 6th November 2023

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Posted 1 year ago

“Kiwi.com customer service is responsive and helpful. Its competitive pricing and efficient delivery enhance the overall user experience. However, clearer return and refund policies could benefit users.”

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Posted 1 year ago

“Kiwi is a scam Kiwi is a scam! Do not book through them, only book through the airline. If the airline cancels they will not refund you. It is nothing more than common thievery. They will tell you you have to go talk to the airline who they have booked the tickets under a different name. They were not even able to provide a full refund of the cancelled flight much less a connection on the same airline. Never use them unless you want to be defrauded.”

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Posted 1 year ago

“they are a scam.my flight got cancelled by airline. kiwi offered me 260e credit for 1700e light. never again i will book with them. still fightin to get my money back”

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Posted 1 year ago

“Date of my flight: Oct 15,2023 This was my first time using Kiwi and it will be my last. I will NEVER EVER use them again. I truly believe that this site is a scam, their practices are shady and they will do what they can to milk you out of your money. My flight got changed due to a delay with one of the airlines so I received a notification from kiwi of the change and accepted my new itinerary (no charge for this one). When it came to check in however, the desk person did not see my name. I called kiwi and they insisted everything was booked so I went back to the counter but still got the same answer from the airline. And the way the airline representatives looked at each other when I said the word KIWI. It was like they already knew I got screwed over. So then kiwi said for me to reschedule, I would have to pay. Which cost me over $200 Canadian. And then I was receiving emails stating that since the booking changed, my baggage allowance has changed so now I had to pay additional fees for all the different airlines. However, when originally booking, I already selected that option to pay for additional baggage. So why the heck am I paying more? And then, In 2 different countries, I had to transfer airports, both far from each other, to catch my other flight which again, additional cost but for transportation. All these extra cost effected my budget for my vacation! I got so paranoid with my flights that I started calling the airline directly to confirm with them over the phone if my reservation # was valid and my name was on the system. And I was constantly checking my reservation number on the airline website if it was still there. Because I couldn't afford spending extra hundreds of dollars again. Yes, kiwi was cheap, but I have learned that cheap isn't always a good option. I even felt that they scheduled flight times close to each other and having to transfer to different airports so that I could be late for boarding and then I would need to contact kiwi to reschedule and then pay extra again! But I rushed it! Since this experience, I am never booking through a 3rd party and will book directly through the airline, regardless of cost. At least I know I will have better control of my flights and I know it got done. I pray that one day, they will screw over a fierce lawyer and that lawyer will sue their a$$ and shut down this crooked company. I have then read articles of kiwi being sued but what really needs to happen, is for them to be SHUT DOWN FOR GOOD and refund every penny they stole. I am going to do some research on a class action because what they are doing isn't right. Please save yourself from the headache and DO NOT use kiwi.com. I guarantee you will incur unexpected expenses. Book directly with the airline or use a TRUSTED travel agency and make sure you read the negative reviews.”

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Posted 1 year ago

“I was just scammed out of $500 trying to book a flight from Medellin to Pereira. The flight dates that I booked ended up being something that I had not picked and after I paid the booking confirmation showed a completely different dates. I called back immediately upon receding the booking confirmation to tell them that they made an error and they said that per their policy they couldn't help me and could adjust or fix my flight dates. I lost $500USD. Stay away! They are professional scammers.”

Kiwi.com 1 star review on 3rd November 2023

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Posted 1 year ago

“Worst company every! After booking my flight for a price listed on the website I got an email stating that the price increase and would have to pay the difference if I want to keep it. When I cancel because I don't agree with the price they hold my funds for up to 10 days. This maxes out my credit card and I can't book another flight until they release the funds. I've lost on a good price for airfare because I had to wait.”

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Posted 1 year ago

“Paid for 2 seats to sit together but at the airport was given different seats snd kiwi wont give refund. Shame on them”

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Posted 1 year ago

“flights cancelled by carrier and refunded to kiwi.com however kiwi want me to wait 3 months for refund !! I've started a dispute with credit card il give them a few weeks before I go ahead with claim ALSO you can only contact them via call before your flights, once your flights are over its via email only !! ORGANISED SCAM ARTISTS I BELIEVE il be leaving negative reviews everywhere to make sure everyone is aware PS check all other sites for kiwi.com negative reviews. they are all of that same nature !”

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Posted 1 year ago

“Big scam - STAY AWAY! This company cancelled my flight 1 month before travelling. Offered us an alternative flight 4 days early, additional £500 to change flights or £100 coupon (on a £1400 flight). Obviously, none of these options were credible. The final option was to request a refund from Kiwi, and then claim the difference back on the enhanced insurance that they sell on their website. We took that option, Kiwi refunded £100 and AXA (who they recommended and promise full protection with) said we were not covered and told us to go back to Kiwi. Kiwi just quote that they owe nothing under their terms and conditions. We lost £1300 and are currently fighting a long legal process. Stay well away and pay the extra for a direct flight. This company are the biggest scammers ever! They have caused so much stress and their customer support do not care. They actually laughed at us on the phone. I never write reviews, but I wouldn't want any other family to go through this. They ruined our holiday and year. STAY AWAY!”

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Posted 1 year ago

“Horrible company with a dodgy refund policy. My flights were delayed by the airline and they sent full refund months ago. To date kiwi has yet to send it or even acknowledge they received it. I have sent them written confirmation from the airlines but kiwi is refusing to accept it. Avoid booking through this company at all cost!!”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,372 reviews