Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Kiwi.com was one of the worst travel experiences i've ever had. My friends and I planned a trip to Mykonos in Summer of 2021. They were able to get reasonably-priced flights booked on a (legit) website. By the time I was ready to book, the price had increased considerably. Then I saw the original price being offered by Kiwi.com, so I booked with them. Tbh, I had the feeling their website was sketchy to begin with, but I ignored my apprehension and booked/paid for the flights. Within a few days, one of the legs of the trip was cancelled (granted, which is not Kiwi.com's fault). However, when I was notified by Kiwi.com, all of their alternate route suggestions were inconvenient, and I would incur additional fees! I looked on the specific airline's website myself, and was easily able to find better connections. I sent numerous emails to Kiwi.com to ask for assistance to book this flight. All went unanswered. Furthermore, it was impossible to find a telephone number to deal with them directly. When I called the airline myself, there was the hassle of persuading them to make the requested changes, since the trip was booked via a travel website, and not on my own. The airline finally agreed, I was able to change my flight and without added cost. Weeks later, Kiwi.com sent me an email, apologizing that I "didn't get a timely response on your inquiries since we are receiving a high volume of helpdesk message requests." And even with that email, no actual assistance. Totally inexcusable! I have since learned that Kiwi.com is a czech-based outfit (!), and I can't help feel that it's a team of one guy, in his parents' basement, in some Prague suburb, doing this as a side-hustle!! Stay away at all costs. From now on, I will stay with legit companies even if it costs a little more. Lesson learned.”

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Posted 3 years ago

“FRAUDSTERS....... They booked my ticket from Air Canada.Then the flight gets cancelled.The flights were not running due to Covid ,even then they book tickets.After a couple of days, they say ,flight is cancelled and apply for refund within 48 hours.I applied and and am still waiting after 18 months.I lost approx 200000 Indian rupees.”

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Posted 3 years ago

“Do not go with kiwi.com. They will cancel your flight and say oups the company did that! then they won't tell you about it, they will then go ahead and offer your sh***y alternatives and approve them for you and that's how they steal your money. TERRIBLE COMPANY.”

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Posted 3 years ago

“Do not book... I have waited 5 months for a refund for cancelled flights and they did not notify me of a changed flight!!”

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Posted 3 years ago

“BE AWARE, KIWI.COM EMBEZZLEMENT MONEY FOR CANCELLED TRIPS!”

Kiwi.com 1 star review on 23rd September 2021

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Posted 3 years ago

“⛔⛔⛔ATENTION!!!⛔⛔⛔ DO NOT BOOK with Kiwi.com! They will change your flights without your approval and then they will say that you did approve it!And you will never get a refund!!! One of my flights changed from 5th Oct to 4th Oct without my consent!I called them to request a refund, but they said that I did approve the flight while on the airline website my booking is still waiting my action, either i accept or request refund which proves I didn't accept or approve the change! I have pictures of my booking still pending action while kiwi.com on the phone is telling me that I did approve the flight change ( and I have the call registered as well. And as well the first call with them when I told them I am not ok with the flight chage as it destroy all my plans and it's no point for me to flight there anymore! People who can i can contact or where can I place a complain on them? I have all the evidence needed to prove that their are liars and scammers!!! ⚠️Please Share the story and suggest an authority who can take care of this. Thank you very much!”

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Posted 3 years ago

“Horrible booking with different airlines, no help for delayed/missed flight. Messed up our vacation. Customer service is the worst ever. Upgraded service pack was useless, complaint about it, no refund. Never ever I deal with them again, advise you to do the same.”

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Posted 3 years ago

“I would not recommend Kiwi. They are thieves and liers. We booked our flight to Canada with them. The pandemic hit and, while the airline company (in our case, Lufthansa) was reimbursing our flight, Kiwi told us Lufthansa did not. What is funny is that, on top of lying to us, they offered us a 'refund service' to presumelly go and get the reimbursement from Lufthansa (that they had already received !!). We PAID for this service 60 euros and their answer: 'despite our efforts, our team was not able to get the reimbursment of your flight'. We contacted this company Vol en Retard (a lawer firm specialized in ailine litigations) and they got our money back !!!! As said, kiwi is cheap, but there is a difference between being cheap and having no ethical values !”

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Posted 3 years ago

“To all the people scammed by Kiwi.com, there is a remedy. 1. Go to the website, Alternative dispute resolution for consumer disputes (ADR) Czech Trade Inspection Authority – Central Inspectorate 2. You will need to fill out the forms, and print. This is the information you will need: *Company Owner: Oliver Dlouhy Kiwi Company Registration Number: 29352886 Address: 797/4 62500 Czech Republic Email: support.en(at)kiwi.com Phone: +420 228885100 Data Box: Leave this blank Problem Category: Transport Services Then state your problem with Kiwi in a clear organized way. Do not add emotions. Be brief and to the point. You will need a brown envelope, and FedEx, DHL to the following address in the Czech Republic: Czech Trade Inspection Authority ADR Unit Štěpánská 796/44 110 00 Praha 1 Czech Republic Once they receive your forms, you will receive an email from Manager Patrick Kuffa. He will notify Kiwi of your case dispute with them. You must send the forms, or they cannot do anything. Good luck.”

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Posted 3 years ago

“Will never use again, you always pre pay for luggage then you have to pay again, they say they will refund you, but they never do. So you pay twice for luggage. Stay away”

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Posted 3 years ago

“THEY SHOULD BE CALLED KIWI.CON.Do NoT book anything with this company got some money back by putting in a refund with Ryanair direct MYSELF. Ryanair payed me promptly what Kiwi paid Ryanair for flights. Had another flight with Easyjet and have proof that Kiwi.com was repaid the cost of flight when I sent email. Said finance team were looking into it same as looking into a black hole. No money and waiting one year.”

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Posted 3 years ago

“Very bad service! did not return the funds! no cooperation with airline company, just kiwi took the money and that is it!”

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Posted 3 years ago

“This is scammers They stole me 500 Dolares , No give my credit They send me a code for me put my ticket in credit, I put it in credit and the company transfer my ticket to kiwi and they don’t gave me , I had my ticket cancel because COVID But they don’t gave credit I work had for get 550 dólares and kiwi stole my money 😭😭😭 I’m crying a lot because they stole my money Don’t buy anything with kiwi 😭😭😭😭😭😭😭”

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Posted 3 years ago

“Scam. In what universe is it okay to take 3 months or more to issue a refund. We paid for luggage on all flights and put in requests to get wheelchair assistance for my handicapped husband. We never got boarding passages on any of out flights. Neither airline got the luggage funds or the wheelchair message and we booked way in advance. When a company cannot provide what they clearly state they can and take your money for it, that is the definition of a scam. The fact that they can't refund sooner because of high volume. The work "volume" says it all. I truthfully doubt I will ever see my refund”

Kiwi.com 1 star review on 5th September 2021

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Posted 3 years ago

“Kiwi.com is a scam. They are thieves. No service, no contact, and no refund even within the FAA mandated 24 hour period. Dispute the charge and write as many negative reviews online as you can. Zloději”

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Posted 3 years ago

“I've been scammed 2.280 for two tickets. Someone should tell the airplane companies not to do buisness with this crowd. Also there call center sounds like there based in the Philippines somewhere. So authorities should set up there strike force there to catch these scammers.. these people are taking millions from innocent hardworking people.. hopefully someone from afp even fbi just someone in that level to have all the tools available to stop these criminals.. arvo d stevenson”

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Posted 3 years ago

“I booked a flight through them and had an email claiming that the booking would be ‘confirmed in a few minutes, but in any case in no longer than 24 hours’. The money, of course, was collected immediately. This was 3 days ago. I tried to use ‘contact’ email but did not work, and nothing in ‘help’ covered the topic, conveniently. I then tried to ring them. They ask to enter the booking number. When I did a recorded message told me that ‘we are working on your booking and cannot assist you further’. So basically they have my money, I cannot contact them or get a refund. Basically they are plain thieves”

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Posted 3 years ago

“Horrible experience. I lost $1000. Never heard from them. Do not buy from them”

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Posted 3 years ago

“Shocking customer service. They are not available in most countries nor do they return to their customers even though they have promised to do so. Do not recommend purchasing anything through them!”

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Posted 3 years ago

“Bad customer service ever! Stay away Kiwi.com”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews