Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never book a flight with kiwi. They're so freaking greedy for how little they give you, my flight rose in cost on their site vs how I saw it in google flights. They're very unforgiving about booking trips, once you have it booked you can't cancel it even if there's plenty of time before your trip. Customer service is terrible, and the online check in plain doesn't work at all. I'm never using this service again and I hope it goes under.”

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Posted 3 years ago

“I booked a trip of total 4 different flights in August. One of them got canceled, and it also affected another one so in total I “lost” 2 out of 4 flights I booked. I was sending Kiwi multiple messages, but they took months to respond. I did not receive a refund for the 2 flights I lost, and today, November 16th, I received a reply on an email I sent on August 26th… Absolutely horrible experience, never booking with Kiwi again.”

Kiwi.com 1 star review on 16th November 2021

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Posted 3 years ago

“Horrible company they are theives”

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Posted 3 years ago

“I paid the extra $3000 for the option to change flights but it only allows you one change. We had a total of 8 flights. Total scam won’t use it again.”

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Posted 3 years ago

“First of all, I had a booking and they canceled the flight because of Covid (which was less than 48HR before my flight). They provided me with an alternative flight route, and after heading to the airport, they informed me that this flight restricts Filipino’s on board. When I contacted the customer service, I asked for a solution such as rebooking me a flight, getting credit back into my account or refunding me the money. They kept on repeating that since it is less than 48HR, they cannot do anything, however they changed the flights less than 48HR. When I asked to speak to a manager or supervisor they cut off the line and I contacted them twice after and both time had no outcome. DO NOT BOOK THROUGH KIWI, as they do not know how to solve issues like these. This is the first and last time to book through them. I have paid aprox $1300 and they did not give me credit or refund me the money.”

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Posted 3 years ago

“We booked a flight a week ago, payment made to Kiwi from my bank, kiwi advised that one of the sectors had been rescheduled by over 23 hours and was now before the connecting flight, they offered an alternative which was going to cost me another £800 although I could find a more suitable and cheaper option but they say I couldn't have that, I have asked for a full refund and they have advised that its the airlines fault and not theirs so I will receive either a 100 euros credit or try to get a refund from the airline but because its 2 different airlines then I won't get a full refund, they sold me this as one ticket and my contract is with them not the airlines, they cannot supply what I booked so I should be entitled to a refund, their online chat just keeps saying the same thing over and over again, I have asked so many questions and even got a travel agent friend of mine involved who knows her stuff, they still won't budge, no contact details, won't give me a complaints department contact, they said because its not their fault there is no complaint to be made, This company do not have licenses to book travel which will cover the public, they are scammers and will take your money and because they don't take calls and hide behind messaging on a computer sent actually care, I won't be over £1900 out of pocket and will get my refund, I won't allow them to get away with it, My friend has advised me to go to the bank, even with a debit card as the bank will claim it back from them as they have not supplied what I paid for and also not offered a suitable alternative. AVOID THIS COMPANY - do not use them to book, they take your money and hide”

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Posted 3 years ago

“This company is horrible they changed my flight from Newark and put me on a new flight without my knowledge and are saying that I accepted the changes. Which I did not makes no sense”

Kiwi.com 1 star review on 8th November 2021

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Posted 3 years ago

“Never book with Kiwi, they are a scam. I am still waiting for a refund that I should have received over a year and a half ago due to covid-19 flight cancellations. Kiwi should have processed my refund due to the flight cancellation (cancelled by the airline and airline has a 100% refund policy), but they have done nothing and claimed it's the airline that is holding up the process. However Kiwi has refused to give any proof that they have made an effort to get my money refunded. I expect I will not see any of my money, not even a measly flight credit. They are a useless middle-man who will make it impossible to resolve issues like cancellations or flight changes. Save yourself the stress and book directly with the airline.”

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Posted 3 years ago

“Horrible experience. A scam of a company. My flight of 523 dollars was canceled and adjusted by the airline so I had to book a different one. The airline sent a full refund. The refund went to Kiwi, but they have not refunded me the 523 dollars. They don't have any customer support you can really talk to on the phone. They say it takes 3 months to process a refund, but they will never action any request or contact you back. They stole 523 dollars. They did not provide the service agreed on or communicate at all and that is fraud. They are a scam.”

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Posted 3 years ago

“Never ever book flight from Kiwi, it is a scam. I paid Kiwi $620 for a round trip to Nashville. My 07/02/21 flight got cancelled, I have never received any notification before I arrived to airport at 10:40pm July 1st. The airline offer at refund at counter that night for $433 that is how much Kiwi paid them. Since my flight get cancelled, I think I entitle to get my full refund. I should take my $433 at that point. I contact Kiwi, no one answered the phone since I do not have a active flight. They did not have email address you can use, only outlet is to use message board on their website. Then they send me a message and told me that they were waiting for carrier's refund. I received an email from carrier and noted that they refund the Kiwi on July 30, 21. After that I left two messages on the website board, no one ever responded my message. It is like this company is disappeared on this planet. Never ever book any trip on this website...., you will never get your refund back.”

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Posted 3 years ago

“This is the worst company ever. Don't book from them, they will still your money as they did to me. Last year I booked not cheap flights through Kiwi.com. The flights have been cancelled, which obviously was not my fault. I've been waiting for the refund for 6 months and nobody answers my messages and my requests. They are scams, not real company. I regret I chose them. Book only if you wanna donate hundreds of dollars to unknown people.”

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Posted 3 years ago

“WORST EVER!!! Changed my flights to go through Indonesia which didn’t provide visa on arrival and gave me no further options but to lose my money And I was stuck in dubai for 7 hours and had to book a whole new ticket They cost me $3509 without zero responsibility”

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Posted 3 years ago

“Utterly useless booking tool. Doesn't have on call service support. Ripps off money.if one of the flight cancelled, I need to either cancel the whole trip or rebook the whole trip. Totally Nonsense”

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Posted 3 years ago

“Scammers who do not pay refunds due.I have been waiting over 5 months.do not use this company under ant circustances”

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Posted 3 years ago

“I have booked my flight ticket through kiwi.com from India to Kuwait via Saudi. I was not able to travel because of Saudi goverment was not taking transit passenger but this site provide me ticket like that. I talked with Airline, they told me talk with your agent. Finally I lost my 42000 RS INR. Never buy a ticket through Kiwi.com”

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Posted 3 years ago

“Worst experience I've ever had with a booking company. We paid for our flight, they charged us for our flight and took the money out of my account but when we got to the airport the airline said there was an issue with the booking company and we needed to pay again. I had to pay twice for the same flight because this company sucks so bad. When i reached them they said I needed to file paperwork and wait 90 days to get a response. After this awful experience, this company seems like a scam. Not only did we have to pay twice for the flight, we almost missed it because it took them an hour to figure out what was wrong (which didn't work obviously because we had to pay twice anyway). My wife had an asthma attack running across the airport. It was so bad that they almost kicked us off the plane because she was coughing and choking. Horrible, horrible experience. Go with a normal booking site that won't scam you, steal your money, and strand you at the airport.”

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Posted 3 years ago

“Kiwi is a complete scam. They claim a flight has been canceled when it hasn’t and simply ask you to pay for a flight change at a huge cost, above and beyond what the airlines would charge for the same ticket. If you opt to cancel the booking with them, they charge you the full rate regardless… it is really unbelievable. I was tricked because they were on skyscanner or google flights. Otherwise I would have never been stupid enough to book through them.”

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Posted 3 years ago

“Please I urge you to find another site. They will book your flight and say its confirmed. then before the 24 hour cancellation policy they will email you to upcharge your flight price by a great price difference or you have to cancel your flight. Please say your self the trouble and DO NOT BOOK with them.”

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Posted 3 years ago

“DO NOT USE KIWI!!! IT'S THE WORST TRAVEL AGENCY EVER. THEY ARE THIEVES! THEY CANCELLED MY RESERVATION AND THEY DONT REFUND MY MONEY”

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Posted 3 years ago

“What a piece of s**t! This should be listed as a scam! They don't provide any service whatsoever. Just overcharge for basic services and don't even combine flights under one reservation. This was a disaster trip thanks to Kiwi.com”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,374 reviews