Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi havent gave me back 167 euro for a flight which was cancelled more than a year ago. The airline says the money was delivered to kiwi last April, but kiwi won't answr my mails”

Helpful Report

Posted 3 years ago

“DO NOT DO IT!!! I purchased a ticket and selected the wrong date for my return ticket so I tried to cancel it within minutes of booking them. I tried to do a refund and there computer wouldn’t let me at that time so I changed my return flight and they charged me again. I thought that they would adjust the payment they did not. So I called them they said I would only get a small portion (taxes) So I ended up paying twice for the tickets. They would not even give me a parcel refund or credit. I will never do business with kiwi again and I highly suggest you don’t either.”

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Posted 3 years ago

“These people have fraudulent business practices - from selling bogus Airline Tickets to customers to inhumane customer service that's located in Bangladesh. When you wonder why you don't get a refund, it's because they tie your money on a fake (their) credit card number so when you call your airline for a refund - the refund goes to them. So the best way to get your money back is to dispute the charge with your credit card company. And remember never fly again through Kiwi.com, don't be a sucker!”

Kiwi.com 1 star review on 24th August 2021

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Posted 3 years ago

“Zero star.It is fraud. I booked with them .flight was cancelled from them they never refunded my money back plus asking money from me.it is fraud company”

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Posted 3 years ago

“Still waiting for my refund - more than a year now. Apparently, this company is not based in Czech...EU institutions said they couldn't help me. Directors are not real people either.”

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Posted 3 years ago

“I booked 2 flights for my daughter's from Pakistan to Moldova and one part of the flights were cancelled meaning they would have to wait in Turkey for 3 days which would of caused a lot of problems so I was given the option to cancel and I payed for the assisted cancellation options which said they would help me with getting a refund within 3 months that was 9 months ago and I still haven't received any refund or response I would advise anyone who is booking anything to avoid kiwi.com AT ALL COSTS”

Helpful Report

Posted 3 years ago

“I got charged twice for a flight that never got booked ( it said it wasn’t approved while it got charged). Called them for a refund and they told me I need to call my bank ( first time in 6 years I have this problem with my bank ). Calling my bank is going to be extra 1-2 h , not worth my time. Should have checked the reviews ; what a scam site.”

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Posted 3 years ago

“WORST experience. They argued with me that the flight to India still land after the Indian Government’s announced date for airport closing. They ghosted me, took 18 months from Mar 2020 till now and havent got in touch with me despite the various complaints/contacts I tried. All other cheap flights website refunded us for the cancellation. Kiwi.com happily ripped us off with the tickett hat got canceled. Low ethics! Terrible business. Everyone avoid at all costs!!”

Helpful Report

Posted 3 years ago

“My flights were cancelled due to the Pandemic and they promised to give me a refund within 3-6 months It's been more than 18 months and I'm still waiting for it And those THIEVES don't bother replying to my emails anymore”

Helpful Report

Posted 3 years ago

“I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are. I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are.”

Helpful Report

Posted 3 years ago

“By far the worst agency that I ever used. I booked my trip with their service, and I did not receive any reservation number that refers to the flight company. Besides that, there was a change in one of my flights and as soon as I saw that I tried to contact the agency, which was impossible to do it! I tried the webchat, and the call center. The chat they only answered me in the day that my flight was supposed to happen at 5 a.m. – which is completely ridiculous -, the call center I could just not reach any person there, since I only got the message ‘your booking number doesn’t exist’. Everything with this agency looks like a big scam, and if not, their care with the costumers is less than zero! It is a waste of time and money, besides a lot of stress and frustration to cancel a trip!!!”

Helpful Report

Posted 3 years ago

“2 flights cancelled by the carrier...I have no refund. 1 flight departure date changed and I was not notified, so missed it- no credit given. 1 flight route changed by carrier, I couldn't make my connection. Lost the value of 3 other connecting flights - tickets unusable after flight cancellation. Total air scam I paid last minute airfare prices, because I wanted a cheap ticket... 6 months later, nothing from kiwi. Lost 1500.00 and paid 3500.00 in last minute airfare to replace cancellations and changes. Never book french bee either...”

Helpful Report

Posted 3 years ago

“Their refund policy is pretty bad Their refund policy is really bad. They let you wait over a year. Even when government announced travel restrictions during COVID pandemic and the countries have closed the boarders but they refused to refund me. After chasing them for half year they just issued me 15% refund… be careful! They will take your money and don’t give you back even when the flights were cancelled due to pandemic. They’ll say they are working on it and give them 6 months but by the time, you won’t be able to claim/dispute with credit card company. Flight 110575542 with Norwegian air and Ryan air.”

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Posted 3 years ago

“DO NOT DO IT. Worst experience while traveling to Europe EVER. Once we booked our flight, the company kept emailing me that my flights are being rebooked. We did not fly on our intended flight route, instead we ended up traveling over 40 hours just to get back. Not worth it at all. WORST customer service as well. It added so much stress and ended up being twice as much as I would’ve paid for a regular ticket. Avoid at all cost!!!”

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Posted 3 years ago

“Never, I say never ever buy flight tickets from this fraudulent company....... In February 2021, I bought a ticket through KIWI. After few days I received an email saying one of the segments from the whole flight has been canceled. I requested a refund on the same day. Since then I have not received my money back. On the top, they are not answering my call or email anymore. It is my humble humble humble request, please do not buy any tickets on the KIWI platform.”

Helpful Report

Posted 3 years ago

“Attention. these are scammers. They haven't returned my ticket for 1.5 years. customer service does not respond. They reply to everyone on Twitter, but they don't respond to anyone about the return. I'm writing from everywhere but no answer. Months ago I received an email with a fake document and a refund, but no refund.”

Helpful Report

Posted 3 years ago

“This review is to warn people not to book through Kiwi Having received an email following the cancellation of our flights due to covid restrictions kiwi suggested we pay a fee of €20 extra for priority assisted refund.This meant that they would make contact the airline and sort out the refund in a quick timeframe of about 6 weeks. This was on Friday May 28th .Here I am 11 weeks later and nothing. So much for taking the stress out of chasing the airlines. What a joke.”

Helpful Report

Posted 3 years ago

“Fraudulent company. I would give zero stars if possible. I mistakenly entered a wrong date on my return flight that I realized immediately after pressing "book" button. I immediately tried to fix it the moment after pressing the button. They didn't let me change it and charged me for a whole new returning flight. There was no customer service representative available to talk to on the phone as it's not within 14 days of my flight date. Horrible company and horrible website. I will never book with them again. Avoid booking on this website by any means.”

Helpful Report

Posted 3 years ago

“Booking # 153300675 1. I bought an international round trip (2 legs each way) for my family of 4. 2. The third leg flight was cancelled by the airline. 3. Here is where the issues started: the options Kiwi.com gave me to replace the flight were not good for us. 4. They allowed me to deal directly with the airline and I found a solution, by adding one more stop to the return flight (5 legs now). I did on my own what Kiwi’s customer service could not do. 5. Unfortunately, when I bought the tickets, I had made a mistake in my son’s last name missing one letter. 6. I was able to make the correction directly with the airlines in 4 of the 5 legs. The last one was impossible due to the fact that Kiwi bought the ticket thru a company in Europe. 7. I called Kiwi and paid 30 Euros for them to make the change. 8. I called them twice a day for 5 days before they did anything. They finally admitted they were not able to make the change. 9. I lost the 30 euros and I had to buy a new ticket for my son for the missing leg. 10. Horrible customer service. I will never buy from Kiwi.com ever again.”

Helpful Report

Posted 3 years ago

“This is the worst company i have dealt with. Paid for flights worth up to £4000.They said i have kiwi.com guarantee but it turns out to be a TOTAL SCAM!!! Flights got cancelled and they gave me only £200 worth of vouchers!!! Not a penny back!! Absolute joke. Stay away from them please”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews