Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest, unkind and cruel. I booked my flights no problem but then day of my flight emailed me to say it was cancelled stopping me from being able to check in online. I had to investigate because my Flight WASN'T CANCELLED. I was told by kiwi keep Your receipts for checking in at airport and we will refund you. I did that 4 months later I get a response to say I’m not allowed a refund as I missed updating my info to check in online. Well I couldn’t because you falsely cancelled my flight and I couldn’t update my info. Companies like this don’t deserve to make a profit. Cheats, liars and fakes who don’t care about their customers.”

Helpful Report

Posted 4 years ago

“While Kiwi may look to be a few dollars cheaper than other travel websites, they are not worth the headache. The pandemic has brought to light their unscrupulous behavior towards their customers: despite numerous examples of airlines already refunding air tickets, Kiwi continues to hold on to the refunds for themselves and only sometimes refunds pennies on the dollar or issues travel vouchers instead of the original payment type. We had our own experience in that we had air tickets from Canada to Australia by way of New Zealand. Australia and New Zealand both closed their borders to incoming travelers and Air New Zealand cancelled the flights. Leading up to our flight dates, Kiwi attempted to convince us that we needed to pay thousands more to change flights to other carriers despite knowing that we weren’t physically able to enter the country. Despite the flights being cancelled by the airline, Kiwi continues to insist that we accept pennies on the dollar in refunds. The airline won’t deal with us as they insist we must work through Kiwi yet Kiwi won’t budget nor will they answer the phones or much of our correspondence. You are much better off paying those extra few dollars to book directly with the airline and have the peace of mind that the airline will act in a more professional manner when it comes to issues such as this. But hey, don’t take my word for it… https://www.facebook.com/groups/254374211743198 3400 upset people on the Kiwi.com – Victims of the Scam Facebook page can’t be wrong!”

Helpful Report

Posted 4 years ago

“Kiwi do not trust them still no payment refund after more than 5 months after paying them extra for express refund. Now going to email Matt Allwright on the show.”

Helpful Report

Posted 4 years ago

“Since 8 months my flights have been cancelled by the airlines for a trip that I (unfortunately) booked via Kiwi.com. Since 8 months, I'm in contact with Kiwi.com. Trying to call them, sending them endless emails and endless messages on their live chat. Only ca. 2% of my calls even go through to their "customer service", the rest just bounces off. None of my emails and none of my inquiries on their live chats get answered. IF I get through on the phone, the "customer service" tells me to be patience and relax... It's been 8 months and I'm still waiting to hear back from the airlines or Kiwi.com. This company left me completely alone in this whole process and just showed me how unreliable they are as a business partner. They completely ignored my case from day 1. It just shows how much they really value their customers. It's one thing to grow as a company. But in moments like this, the character of a company really shows. And the face that Kiwi.com has shown in this pandemic is ugly and disgusting. I lost out on a lot of money because of Kiwi.com. Money, that people don't have during a pandemic. Kiwi.com should understand this and their customers. They shouldn't just ignore all their customers and hope that everyone accepts just losing money. Enough is enough, my patience has come to an end. This was definitely my very last booking with them. Truly dishonest and unprofessional company that takes profit out of other people's misery... Absolutely disgusting behaviour. Everyone who reads this: Please avoid this company!!!”

Helpful Report

Posted 4 years ago

“Very bad company cheat you on your money don't buy tickets here”

Helpful Report

Posted 4 years ago

“Kiwi.com is a total scam. My flights were cancelled and refused to give me any refund back, despite multiple rounds of requests and discussions with them! Would never use them again and advise everyone else against getting anywhere near close them. Companies like Kiwi.com should go out of business immediately and face legal repercussions.”

Helpful Report

Posted 4 years ago

“I booked a flight in February and it was canceled in March due to Covid. I requested a refund and it’s been 9 months and i have yet to receive a full refund. I contacted the airlines who let me know the money was already paid to them. They don’t respond to messages or emails. Don’t lose your money too!”

Helpful Report

Posted 4 years ago

“All, Take any issues with Kiwi to the Citizen Advice and request a travel dispute from your bank. Please put bad reviews everywhere in internet. Send them 1000 emails to them. They will pay us back in labour. Join the group on Facebook https://www.facebook.com/groups/254374211743198/?ref=share”

Helpful Report

Posted 4 years ago

“If there is negative star rating for kiwi.com, I would prefer that. First, during corona time, they are selling scam air-ticket, airlines who has no permission to fly. Second, stupid people like me who has emergency, buy those ticket. When ask for refund, there is no sign of refund. Even all contact way are closed from kiwi. It is a total scam, I will never again buy anything from this kiwi and like to aware everyone else.”

Helpful Report

Posted 4 years ago

“Refused to allow ask for direct refund. Refund with kiwi is endless”

Helpful Report

Posted 4 years ago

“KIWI.COM is a SCAM company. KIWI.COM is a SCAM company. I bought a ticket in their website 3 months ago. A day to the flight departure I received a message that my flight is cancelled. I submitted a refund and received a message that it will be ready in 3 months. No refund yet after 3 months. It's a Scam website. Ignore them.”

Helpful Report

Posted 4 years ago

“Kiwi is a SCAM company, very bad customer service. Not reliable, not trustworthy and not recommended.”

Helpful Report

Posted 4 years ago

“worst experience ever dont use it it is a scam”

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Posted 4 years ago

“my flight was cancelled and after 4 months they haven't send me a refund and it is impossibile to speak with them because as I insert my booking number and they see it is related to a refund request they don't allow me to speak with anyone. Do not use this website.”

Helpful Report

Posted 4 years ago

“Kiwi encouraged me to cancel flights to Rome due to potential covid risks. This would have resulted in zero refund! Eventually, they cancelled my three flights and after nearly four months I do not have the refund that I am entitled to.”

Helpful Report

Posted 4 years ago

“Kiwi is a scam. They are constantly changing dates, times, and locations on when you buy your ticket and they don't even notify you on these changes. They make you pay extra for mistakes and misinformation that they include. There is not available and no supportive customer service. Kiwi is a terrible company to buy travel tickets from.”

Helpful Report

Posted 4 years ago

“I think it's the worst company when it comes to customer services. They misinform customers, lie in regards to refunds just so they will not make their jobs accordingly. Their website will give errors when you try to input check-in details and then they will advise you that the check-in in free at the airport and then you will pay a huge fee at the airport for check-in. And after that they will lie to you that a refund will be done in 3 months so that maybe you will forget about it. And after that of course they will make it look like is your fault and you will see no money back. Customer service is the worst and the website is rubbish. Do not use them as you will pay a lot more in the end for your trip.”

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Posted 4 years ago

“I booked a flight with kiwi from Tijuana to Cabo and confirmed the flight with Kiwi the day before. I got to the San Diego boarder crossing, walked over to get into Mexico for a usually easy breezy flight. I instead got to the counter to get my boarding pass and hop on that flight only to find out I don’t have one. Kiwi couldn’t understand what happened and needed to “research” it took over an hour for a call back and by that time I couldn’t make my flight. I not only had to miss my flight that day but was also out $560 dollars for the resort which I booked that evening. Worst experience ever. Will NEVER use Kiwi again. They only put me on the next flight out and turned a 3 night weekend getaway to a two night. They wouldn’t even change my Sunday flight to extend the trip. Ouch!”

Helpful Report

Posted 4 years ago

“I am waiting already 6 months for my refund of R38000 South African rands which is a huge amount of money. When will this refund be paid? My Booking number is 121412742. Really this is lack of service ridiciulous Please be prompt with your reply. Kind Regards Alida Rowe Telephone number: +27 649049899”

Helpful Report

Posted 4 years ago

“They treat their costumers with no respect. I am waiting for my refund over 6!months. It is not even possible to in touch with costumer support via phone and on mails they only answer with generated messages! Never ever again! Please avoid Kiwi and just book on the airlines website...”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,374 reviews